I fell in the parking lot (totally my fault!) on Monday. Several employees came to my rescue by bringing a crate and bowl of water for my Bubbles. They stayed the whole time watching my dog. Thank you, Petco. I really appreciate your concern and help in my time of embarrassment! read more

We got our puppy groomed by Francisco. He was very gentle with him, especially because our dog has a medical condition which causes him to shake throughout the day. Francisco was very mindful about that. Although he couldn't completely trim our dog because of his condition, he did a great job with everything else! Just look how cute he turned out: read more

Petco - Pet Stores Near Me - Union City, California

My pup and I decided to stop by here since I got a coupon in the mail for 50% off Blue Wilderness dog food.. score!! A normal big bag usually runs for about $60 so getting it for $30 was a major steal. The store is usually clean and organized and has everything that I need. The workers are kind and helpful. I couldn't find a cart so I asked an employee where I could find. The young man went outside and got me one! That was really nice of him. The only downside is that Petco prices are a little steep compared to places like Target and Amazon. But it's always a nice little treat for my dog to be able to come in and **sniff sniff** around. read more

Petco - Lots of selection of Blue Wilderness dog food - Pet Stores Near Me - Union City, California

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One shopping for a snake with my son today. Not knowing much about them we asked for assistance, Roger came and help! I can honestly say his customer service was 120% we left the store with everything we needed. He was so knowledgeable about it every question we had made it really satisfying. If you guys end up at Petco in Union City look for Roger! Great job Roger!! read more

Petco - Pet Stores Near Me - Union City, California

I've been bringing my dog here to get groomed for 6 months and they're usually great. Today I brought my dog for her 2:30 appointment. I arrived at 2:36. The receptionist went to "check in with the groomer". She came back and said that because we were "about 10 minutes late and it's actually pretty busy we won't be able to see you today". Now...I would like to know how a groomer who is obviously not finished with her prior appointment (she was giving a haircut on the other side of the glass) would be affected by 7 minutes. The same 7 minutes that they would likely have my dog in a cage in the back anyway. Let's not even mention how the receptionist was on the phone when I arrived so I had to wait a few minutes anyway. I will never bring my dog here again. read more

The one star is solely because of the service I received from the cashier. It is absolutely ridiculous and unfathomable that Petco doesn't honor the online price if I'm already in the store. So she tells me unfortunately I wouldn't be able to receive the discount and so I said well I'll just order it while I'm standing there. I go to place the online order to get the discount and it says there were no out of stock of the dog food I was looking for and CLEARLY That was incorrect because I had the bag in my basket. Then the cashier proceeded to explain to me that if it says out of stock then they don't have it. Again I told her you do and here it is and the store had about 7 additional bags on the shelves. I couldn't wait to get out of there. Just poor service. read more

This review is for Katie in grooming. It's long over due. She's the best. She loves our dogs as her own. We couldn't be happier with her services for both our dogs! Thank you Katie for all that you do for Nola and Maggie! read more

Pretty appalled with the staff and the aquarium department. Months ago there was a staff member who seemed very knowledgeable and knew how to care for the fish quite well so the tanks were pristine and the fish seemed happy. Last week I donated some platys since my tank was getting crowded, and immediately regret my decision as it seems the guy no longer works there and the contrasts in tank conditions was night and day. Tanks were filthy, the guy who helped take our baby platys roughly dumped them in a bag and tossed them into a nearby tank without looking. I came by today looking to pick up a heater for 5-10g tank as well as 4 shrimp, I couldn't help but check on the platys and saw most of them were gone or extremely pale with their fins pinned back. The staff member working there was shouting profanities saying how much he hated that department of the store and that he should just quit. Honestly please do. On top of all of this he was venting all of this on another customer. Never donating fish here again, I feel like I just sent all those platy fry to their deaths. Also walked out empty handed because somehow the shelves were poorly stocked for heaters and there was a single shrimp out of all the tanks I observed that was still alive. The rest were corpses being thrown around by the remaining tank mates. read more

Terrible grooming experience. My puppy's haircut was all uneven, and in certain areas, they cut it so deep that it's hurting my puppy's skin. My puppy got such a traumatic experience, I'd never recommend any dog owner's to groom here. I tried speaking with the manager, but it's hard to reach. read more

Petco - Pet Stores Near Me - Union City, California

I made a appointment went to get my dog a grooming service. There were 2 girls sitting In the back looking at their phones the front desk girl asked me have I been there before and how old is my dog I felt uncomfortable the way she asked does it matter this is my first time at Petco and yes I have a 12 year old dog she is very shy does like being in the crowd so much I felt like they discriminated my poor senior dog the staff looked at my dog's vaccine card brand (Meria) it is a vaccine given to dog every 3 years. They have no idea and no knowledge of the brand therefore they sent me away. I felt humiliated and embarrassed. I thought Petco is a good place to go but I was wrong those people were not trained properly with no common sense. read more

Would give 0 stars if that was a choice. Took out dog here for a hair cut. (Christine was the groomer. This post isnt towards her in any way because I think she did a good job). Dropped him off and got a phone call to pick him up 3 hours later. My son saw fleas on my dog!!!!! Unacceptable. We brought him there free of fleas and get him back with fleas on him?!?!? That is not cool at all. My son had to pick the fleas off him! Will not be taking my dog back here at all!!! Dont take ur pets here unless want them back with fleas!!! read more

Correct your hours on YELP! Thought i still had time to make it before closing just to find out they closed already but yelp says in 30 min smh read more

Petco - Pet Stores Near Me - Union City, California

Ismael was amazing at this location!!! He was soooo helpful in getting all the things I needed and was very knowledgeable of the best product that suited my specific needs for my dog. So glad I had him to support me with my purchase! Will definitely be back! read more

I love coming to this petco whenever my dog needs a groom, everyone is so nice here, my dog moves around a lot when I try to comb him or wash him, but even though it might be hard but the groomers here are all so patient and sweet, way better than pet smart in fremont hub where I use to take him, I was shocked when one of the groomers from pet smart smacked my dog when he was moving around too much. Union city petco is the best! read more

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I'm leaving one star for the manager's Jessica's unprofessional behavior. The groomer did a fantastic job on my puppy's services however she cut one of his paws in three different places and didn't tell me. I understand accidents happens but not telling me about it is not okay. I called to tell the groomer I noticed it but was transferred to Jessica. She showed no remorse and treated me like I was lying about his paw being razor cut on the sides of his paw pads. Jessica is in serious need of customer service classes or really needs to step down as a manager. Awful customer service doesn't encourage more business. This review is more about Jessica than it is about the groomer. I wouldn't recommend her as a manager of Petco Union City. SMH. read more

I really like this Petco as its close by to my house. I love how I can order online through ebates and get 2% back, plus 10% off and able to pick it up in the store for FREEE...And their doggg food selections r really great as I love the Merrick Brand, dogswell, and spot Farms!! Only thing tho I went there a few times to see their fish selection for their African Dwarf Frog and there was none which is kind of a bummer..but overall selections r top notch and easy access..Hope this PETCO stays here forever!! read more

super happy with the grooming service! i think our groomer's name was kristy (not sure if this is the right spelling). very friendly and newly trained, and she tried her best to give our doggo a good haircut! its the first time we ever got a grooming service for our little one, and we are super satisfied w the turnout! it's only $60 guys, this is such a great service for the price! and my dog came out with a bow on her head, awwww!!! very likely going to be a regular here for grooming :) read more

The manager Ishmael went out of his way to help me with a difficult return. Appreciate the help

Workers aren't the happiest nor friendly but this Petco location has everything my doggies need! They go crazy over the cookies that is $5.99 per lb. I usually come here just for that but if I need to buy anything else for my pets, they most likely have it. They carry a wide selection of pet food as well. Every category of an item, they have at least 5 different kinds of that one item. I love this location because of there's options for you to choose from. Given the fact that the workers are not the friendliest BUT they have what I need so I make a quick in n out trip. All worth it if my doggies are happy. read more

Petco - He's picking out his favorites ($5.99 per lb) - Pet Stores Near Me - Union City, California

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I'm a terrible spider mom. She went 2 weeks with out a cricket. Usually she eats once a week. The recent rain hampered my bug catching in my back yard so before I knew it another week went by. Petco sells single crickets, thankfully. That's why they get 3 stars. This location however is lacking in customer service. Besides the one girl behind the counter who was observant enough to greet me when I came in and called repeatedly for someone to come help me get a cricket. It took forever but I got a chance to check out some lizards, snakes and the little baby Koi fish they have in a big tank that had a waterfall on top. Pretty cool. Shima the Black Widow was very happy with her fat little cricket. She ate him up with in minutes of getting it. read more

Petco - Pet Stores Near Me - Union City, California

I had a wonderful experience today! My little Dixie received her rabies shot by an excellent vet who was very knowledgeable in that he was able to give me a bit more unknown information about my dog that I've only had two weeks! I was also invited to join the Petco rewards program by a wonderful young lady by the name of Katie who then made an appointment for my dog to receive grooming services! Lastly, an kind hearted man by the name of Gary rang me & provided a pleasant shopping experience for me! Well done Petco, Union City can't wait to come back next Saturday! read more

It's not my favorite pet store, but the inventory is large, especially for treats and accessories. Staff is not particularly attentive, and they do not carry our brand of dog food (Newman's Own). So I do most of my pet shopping elsewhere, but stop here occasionally for the convenience. 2.5 stars generously rounded up. read more

Usually I get my dog groomed here with no problems but on Dec 30 6pm. I had my dog groomed (basic wash and flea treatment) and they gave her back to me wet. I didn't realize it until I had come to the front counter to pay. The groomer said that my dog had toppled over a water bowl (even said my dog spilled it all over her back?) so that's why her paws might be wet. But my baby's ears and paws were sopping and her body was damp. I held her in my car as we drove home and she was freezing. My pants were soaked. I assume they wanted to return her to me ASAP because the groomers wanted to go home which I understand but dont hold late appointments if it's going to risk having service that's bad. Spoke with corporate but they didnt even follow up with the manager either. Will not be coming back either way to shop or to groom. read more

They have a decent rewards program where you get 5% off everything you buy which is nice and bigger discounts on some items. This location does not get very crowded and is not very big which I like. Brenda who works here is awesome! I noticed how friendly and courteous she was with everyone while I was standing in line to pay. When I came back the same day for something stuff, she was leaving and I saw her come back because she remembered some additional info she wanted to share with a customer. Most people when they are off the clock just want make a mad dash for the door. She then left with a loud "Have a good evening" to everyone at the store. What a great attitude, cheerful people like that make you feel better about everything. read more

One of my favorite pet store ever. This location is going through some remodeling and about to get their own pet hospital. I'm exciting to check on it once they open. I find more selection of dress for my puppy than any other store. And also got good selection of food. read more

Rather nice running into this, attempting to find the BabiesRUs.. alas, i was hoofin' it, and outa time... instead of shopping for a baby shower, I shopped for my babies.. the feline stuffed animal kinda baby. What?!!! Family sized Petromalt, fish flavor?!!! OH YES PLEEEEZ...no more chasing Bepobass around my house in order to help them dissolve their own fur (sounds simply delectable, doesn't it?) And litter box charcoal filters on 80% clearance?! Score for the Asian who loves the hunt called bargain. mmmhmm read more

This review is solely about the staff member working at the fish section in the store today. He heard my 1 year old son hitting the bottom panel of the fish tank. We were about to stop him, but quickly in a second then the man yelled at us loudly to not let him do it from across the room. We agreed and said sorry, but I did not like how he yelled at us from across the fish section and didn't give us even a few seconds or a chance to stop him, he was so impatient. He also gave me a dirty look when he saw us walking around the store. He doesn't look like a nice person. read more

I can never find warm, good quality dog sweaters for my little man. Petco is the only place where the selection is great for small chilly pups, even though the price is $15+. One benefit to shopping at Petco is that you get 5% cash back with every purchase. You have to use the $ earned at Petco, but once I got enough reward cash credited to my purchase that I bought a shirt, and two toys for $1.83 out of pocket. They also have a price match guarantee, for retail stores only though. You'll need proof from an ad or photo to get the price match though. Online retailers aren't valid. Lastly, they are very community oriented here. They have adoptions from local humane societies and even have some free puppy socialization classes. read more

Updating my review, it is a bacterial infection she has and the vet thinks her skin was irritated by something and the bacteria found its way in. So it may have been products used on her because that was the only new thing. She won't be going back because I'll now be bathing her myself with sensitive oatmeal wash. I updated my rating because I really did like the people... I just am not too sure about the products and bacterial rash. My fur baby is now on an antibiotic for 20 days and has topical spray for 2 weeks. read more

Like always Gizmo loved to see Katie! Katie did an awesome job on Gizmo. read more

I don't not recommend coming here for grooming. I have a Havanese dog with beautiful curly hair and when I came back it was all gone. We specifically asked to get the 5 length cut but it looks like they gave him a 3 length cut. We could not recognize our dog when we went to pick him up. We were not pleased with this haircut and will not be coming back for another one. read more

Petco - Before - Pet Stores Near Me - Union City, California

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The scheduling of this place is all fucked, tell you a time of completion but when that time is not met, they don't call to update you. and when calling no one picks up the phone. full of excuses read more

Today I took my 6 month old pup to get groomed here for the first time. Just a nail trim and tooth brush. To be honest, my mom schedule the app. I was very upset at first because I've seen stories about animals getting abused or get mistreated at Petco grooming so duh O didn't wanna come here. But of course I can't say no to my mom so there I was taking my baby to Petco. Upon arriving I saw another dog get a nail trip so I was like okay no abuse here I'm good. I was helped by Jess. You know when you can tell people love their job? That's Jess. She was very knowledge about all the offers they had. She gave me tips on what to do with my puppy since it was my first time here. When handling Boston (my puppy) she was VERY fragile and cautious. She approached him very gently and it was very much appreciated. Everything she did from cutting and buffering the nails, brushing his coat, cleaning his teeth and ears.. she talked me through the entire process knowing how nervous I was. She educated me which was also appreciated. I KNOW and I've seen stories of dogs being mistreated at Petco grooming but Jess is very much so trustable. She loves dogs and it shows. My boston loved her as well. Because of her I'm giving this place excellent customer service. I'm so happy with my experience I could cry hahaha. My puppy is my baby. Jess- thank you from the bottom of my heart. Please don't quit LOL Updated May 2018: Kelly is my new go-to! Jess left so it was hard to trust another groomer. But kelly sat me on the floor, went over my options, gave me tips and definitely reassured me regarding grooming. Thank you so much Kelly. You do an awesome job and can be trusted with my doggo. read more

Took my dog in for a grooming service, she got a seizure seconds after the worker handed her back to me. The vet said it was just stress, she was perfectly fine after. Just keep in mind that could happen ! Maybe try at home grooming services. read more

Petco has a very friendly staff. They also have most of their stuff very marked up too. I get that it's a chain and that's kind of the way it goes. You go in there though, and the dog food, toys, & other items are priced through the roof. I sometimes will take my dog here to get his nails clipped though too. They charge $10 for that which isn't too bad. read more

Easy in and out. They had the gentle leader in the size I wanted and at a good price. Easy parking.

Look for Rachel!!! She did a wonderful grooming my Snow Ball!!! She asked all the right questions how I want my pup's grooming. Thank you Rachel!!! Look at the before and after pics! Amazing job!!! read more

Shopping at Petco in Union Coty is a frustrating experience. When I entered, the cashier was unable to process a return because the manager was not present. I tried to price grooming online but no prices were posted. During my visit to the actual store, the cashier told me I needed to ask the grooming receptionist as prices vary. But when I went to the grooming desk, there was no one present. I tried calling someone, no one came. On my way out, I saw some open bins with dog biscuits and wanted to buy some. However, there were no bags available to pack the loose biscuits in. Too bad- I would have give them my business. Not worth the time it takes to shop. read more

This store is nasty.. I came here for a quick stop to buy something for my cat and like always they don't have it on stock so since I was there I was looking around and this lady that works there she is short older lady with glasses could be management came up to me and my family and said if she can help out we said respectfully that we were ok we was just looking around but honestly we debating on buying this backpack for our cat .. anyways we said no it was ok and she said well you guys need to go home very disrespectful and rude agin we were in their before they close ..never agin will I shop in there looks like they lost a customer read more

Im glad i took my puppy, popcorn for the first time to get groomed. At first i always skeptical weather to take him at a petco because throughout the years ive heard they get hurt or mistreated. But that wasn't the case here. The staff was friendly as soon as i came in. Jess was popcorn's groomer and let me tell you! She took good care of popcorn and i know dealing with a crazy wiggly puppy can be difficult. I really loved the way he came out super soft and totally like a completely new dog. From now on Jess is my go to groomer. read more

Petco - Pet Stores Near Me - Union City, California