1. Peters David, OD

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    Lockhart, TX

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    Peters David, OD

    5.0 (4 reviews)

    Services - Peters David, OD

    Eye exams

    Retinal imaging

    Eye testing and diagnosis

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    Texas State Optical - The camera shy Professional's at the front desk who graciously said I could take a photo!  Thank you Ladies for taking care of us today!

    Texas State Optical

    3.7(33 reviews)
    14.9 mi
    $$

    This place is nice and so are the staff. I wandered in because I desperately needed new lenses…read moresoon, but I needed to check up on my insurance and get some prices... which all the beautiful ladies in the front gladly helped me out with! Made an appointment for next week... Dr. Warren is great. He's kind and now I can see again! Haha. I wasn't impressed with their glasses selection but you can always take your prescription somewhere else. This place is affordable and my step-dad goes here too.

    Have used these guys for years because they were one of the few places that did Oakley frames…read more Recently I took a set of frames in to have the lenses replaced. They took my prescription, I paid the $230 they told me to after my insurance and sent them off. Because it took two weeks to process I had to pay to have them mailed to me. Once I received them, it was clear the wrong prescription had been put in. I called to ask and they admitted that they put the wrong prescription in and told me it would be an additional $250 (on top of the $230 already paid) to put the original prescription in that they were given and were supposed to. Plus the shipping to mail the frames back to them and have them mailed back to me after. After going in circles with the technician who clearly wasn't interested in fixing their admitted screw up, I asked for the manager. I was told he was out to lunch but would call me when he got back. That was at 1:30p. Never heard back from him that day. The next day the technician called me and said she had been authorised to wave the $12 shipping charge if I was going to pay the $250 extra for the prescription I originally requested and ordered. I told her I wanted to talk to the manager. Either way they were going to take the same loss of either refunding what I paid. Or covering the additional cost to get the prescription they screwed up and failed to make. It was literally the difference of keeping the customer they have had for 7+ years that has paid thousands for glasses every year and being out an additional $20 ($250 fix vs. $230 loss) or refunding what I paid and loosing the customer forever. I was informed the manager was running late, at 9:30am when they opened at 7am, and would call me back. The manager called me back and said they did screw up but they couldn't fix it without me paying the additional or it was insurance fraud. I informed him that if he double billed my insurance for the fix then yes it was. But if he just paid the lab to update the prescription to what it was originally supposed to be from the company's funds it was not. And either way it was going to be the same loss basically, which they have loss insurance for such things. He kept telling me it would be insurance fraud as apparently that's the only way he knows how to get things done is by over billing insurance companies. So he choose to take the loss that has no good explanation and looses them at least one lifetime customer. Hopefully more as that's what they deserve with such an incompetent office manager running the show. It's truely amazing how people can screw up doing the one thing they are hired for, have zero empathy or remorse with zero interest in doing the right thing, making it right or saving the reputation of their company these days. I will never purchse from them again. Nor will I ever recommend or share them as a viable option to anyone i know.

    Photos
    Texas State Optical - My happy Husband checking us out after our visit.

    My happy Husband checking us out after our visit.

    Texas State Optical - Find us next to H-E-B in Kyle!

    Find us next to H-E-B in Kyle!

    Texas State Optical - Damaged frames

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    Damaged frames

    Peters David, OD - optometrists - Updated September 2026

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