Brandon came over to repair a switch to the AC blower or air handler and charged $200 for the…read moreinitial diagnostic visit. Then after a number of weeks he finally installed the part and charged $450 for a something that costs about $100 online. There seems to be an issue with the wiring and now the blower just runs continuously. He does not respond to calls or messsaging. Is he irresponsible or just incompetent? I'm not sure which.

Very responsive, fair pricing, showed up on time, worked quickly, and left the job site clean…read moreafter they left, highly recommend!

I rarely write reviews, but the level of care and dedication I received from this company…read moreabsolutely deserves recognition. From the very first interaction, John at Mercury Air demonstrated a level of professionalism, empathy, and genuine commitment to customer satisfaction that is increasingly hard to find. What impressed me most was how they handled an unexpected issue. Instead of giving me the standard scripted responses, they took ownership immediately, communicated clearly, and made me feel like my concern actually mattered. Every step of the way, they followed up, offered solutions, and ensured I never felt left in the dark. Their staff didn't just resolve the problem--they went out of their way to make the entire experience positive. They anticipated needs I hadn't even voiced, offered thoughtful accommodations, and delivered a resolution that exceeded my expectations. It's rare to encounter a company that treats you like more than just a transaction, but they truly did.

My furnace stopped working. They came out, diagnosed a faulty part and said it might take a week…read morebecause the part had to be shipped from Texas. It was just before Christmas, which is why it would take so long;(it was 8 degrees out!). The next morning they called and said they found a part in the Bronx and weee driving down to pick it up! My system was up and running the next day! BTW, the place in the Bronx didn't even sell my particular heater but they called them just in case. I was overjoyed!

My husband & I are seniors who live in a senior development in the Yorktown area. We have been…read moredealing with an unresolved lack of heating issue for over a month. I reached out to this company, & received a call back from Billy shortly thereafter. He went over our alternatives and he spent almost 40 minutes on the phone with me, offering me some wise suggestions, which was so very much appreciated!. He gave me a quote which I found very reasonable for this area; however my property manager would not pay for this service, and we cannot afford it on our own. Not only was Billy above professional, but also a very authentic caring human being which is a rarity in today's world. His company would be the first I'd recommend to family and friends based on not only his business ethics, but also his kind, empathetic nature.

We needed to have our boiler replaced in our home. Billy and his crew at Talon Heating and Cooling…read morewere excellent! Billy gave us a very fair and honest quote and price. They were very professional, efficient and cleaned up all the debris from the repairs done. I highly recommend Talon Heating and Cooling. Thanks!

sorry for the delay. life gets in the way. like i said…read morebefore we believe in customer loyalty. frank responded to our concerns by informing us of what was going on i the office. we felt in good hands as he guided us through options for a new heat pump system. old hvac was 15+ yrs. explained we could upgrade n not change ducting. 2024 tricky at first was a very humid summer but system did its job they adjusted fan speed to get rid of humidity. winter system overheated at first but balanced itself. winter 2025 system worked fine down to 29*f. since they fixed app to show outside temp learned how to get the most out of system. when temp and dew point are near freezing if humidity is above 70*. system will defrost more often. so use home heating. thanks for help frank

I would not use this company if you expect to get any returned calls- I had them install 2 new…read morethermostats. When they first installed them it was done incorrectly and the temperature soared. They did come back and fix it- I've been trying to get them to return my calls to explain the warranty which they said they would give me - I also thought I would use them for maintenance but since they have not returned any calls I worry that if I had an emergency they would return my calls. If you want a company that will return calls then do not use them. I would give them a negative rating, too, if I could.

Ivan is great. Rodin his assistant was also wonderful. Thorough and honest. Good pricing also,…read morehired them after a few other estimates . Jen their office mgr is very sweet

Long story short... Ivan will try to make thousands of…read moredollars off of you even if it's a quick fix. Office lady is very nice. Ivan got caught trying to scam me for a new $9000 unit when all it was, was two red wires crossed behind thermostat. Scum. Do not recommend. Long story... Everyone on here giving Ivan a good review is either coming from a fake account or still don't realize he ripped you off bc you haven't asked another company for a second opinion. I used this guy for 4 years and always had a shady feeling about him but my wife liked him. Every time he came to my house it was NEVER a small fix. Always ended up needing something and having to pay 1000+. We even had to get a new compressor last year. Supposedly. This year my ac wasn't turning on at all but luckily my neighbor was redoing his house so after Ivan came over and told us we needed a whole new unit in the attic for 7-9000$ bc the control board was bad, I had the neighbor guy walk over and check it. He went to the attic for 6 minutes, walked back down the ladder, went to the bedroom, opened the thermostat and swapped the two red wires and boom. It started running. Cold Air coming out of a vent right above my head. I called my wife and told her and it hit her. She said oh yeaaaahhhh!!... I swapped the wires in the winter when the heat wasn't coming on! So I called the office and the lady was very nice and understanding telling me that's not right what he did and you should get your money back. She even said I'll have him call you to see if he can explain. I said fine. She was very nice she calmed me down and didn't argue with me at all. She agreed with me the whole way. Ivan called me ten minutes later... I let him talk bc the lady at the front didn't tell him exactly why I called so he didn't have time to think of a story. He talked for 3 minutes straight about how the control board was bad. Unreal. I told him the neighbors guy came over opened the thermostat and crossed rented wires back and it came on immediately. How do I explain that Ivan? He Never apologized never offered any money back he even tried to to argue with me that if he got us a $9000 unit that it would work even tho the wires would've still been crossed!!! He argued with me the entire phone call his ego couldn't let it go. I said Ivan the wires were crossed in the thermostat!! That was the problem not the control board!! HE STILL ARGUED WITH ME saying it was still the control board! He charged us $400 and the guy never even opened the thermostat!!! You could literally see the two red wires looked like an X anybody that knows anything about A/C would've figured it out! Now every time he came to my house in the last 4 years I think he scammed me but I don't have proof. This is the only time I have 1000% proof. It's like a scam show where they cross two wires and see what the company says and then some lady comes around the corner with a microphone saying you're on nbcnews why are you trying to scam us. This happened by accident and he fell for it. Only getting two stars bc the lady at the office was super cool and understanding. I don't even think she likes him. Ivan is Absolute Scum. This is fact. Do not recommend.

Elmer is a very nice guy, but not professional, Not reliable, and not a certified installer.read more

would not recommend. they are not Certified installers, very unprofessional, not reliable and not…read morehonest. they showed up when they wanted and most of the work they did needs to be redone with a new HVAC contractor that is Certified.

Very professional and a family-owned business where you get to talk to the owners and they do all…read morethe work as well. Justin and Harrison are great and Harrison was incredibly conscientious, arrived early for the job, made sure it got done right, and the cost was very reasonable for quality work. They got our mini split system back up and running and we couldn't be happier. Highly recommended and plan to hire them again in the future for more projects!

Completely unprofessional and unworkable. I asked for my HVAC to be tuned to lower the humidity,…read morebut they ended up doing the opposite and doing the opposite of what I asked. When I left a negative follow up review, with the expectation that the issue would be fixed, they lashed out and I said I'd be fine pulling the review if they came and fixed their mess up the day after they did it. They didn't. Your money is better with another company

I am so happy with the excellent work that Amazon ADC did for my home. Prompt, polite,…read moreprofessional, excellent service that was efficient and felt very fair pricewise. I would work with them again in an instant, and I recommend them to anyone.

Quality work, on time, all as requested. Much appreciated. Review wasn't requested but wanted to…read moreshare