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    Pete's A Towing

    2.0 (23 reviews)
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    My car being hooked with parking lights on

    This is by far the worse tow company Ive ever encountered. Not the truck driver though but the person answering calls around 1 pm on 12/30/2020 she called herself Sarah. She was rude and hanged up on me several times while I was talking and begging her that I speak to the owner. I called Petes towing because as you can see on the pic , the tow guy turn on the parking lights to make the hook up when he placed it on neutral it died then as he reached the destination he unloaded the car and placed it back on parking without putting back the lights on auto or off, he left the car at its destination with the parking lights on until the next day when I accessed the car and seeing the light still on. Of course by now the battery is dead and needing a jump. I called them asking for the jump an told them of their errors the lady reacted right away telling me I bring my issue to my roadside assistance company. I told them this was not an issue to roadside assistance as they have done their part. I needed them to in some way fix the damage they did by at least giving me a jump, with my persitance the lady who called herself Sara hanged up on me. So it seems she wanted me to report them to roadside assistance (A company that gives them business) instead of sending me a quick jump. After she hanged up I called again this time asking to speak to the owner she hangs up again. I called again this time demanding to speak to the owner and again she hangs up. I called one last time that as a consumer its my right to request a supervisor and this time she says the owner is gone on vacation leaving me with no choice but to report their errors to roadside assistance. Roadside assistance told me that my roadside only allows service after 72 hours. They transfered me to claims department for the damage and after showing them pictures they agreed I had grounds for complain and sent a different company to give me a jump. The new company did the jump which took 5 mins and then left. my car started with no problem. Right now Im completing my formal complaint with roadside assistance and Petes towing is facing deletion from their call list. Now I found out my neighbors surveilance camera had captured the whole thing which I have yet to submit with my complaint. This incident is trully an example that even though how efficient and good your company is, if you place someone incompetent and careless( the owners hardwork) on the phones, you are facing dangerous repercussions to your business. This lazy lady that answered the phone trully does not care for the company that she works for and these types of people are very dangerous for a business. Pete there are so many people needing a job right now I suggest you find someone who actually cares about your business, not someone who will deliberately make you lose accounts.

    This is what was left after the attempted "clean up". You can tell that it's just going to be a big black stain now.

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    5 years ago

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    7 years ago

    0 custumer service and also they're drivers could not read the signs and towed my car which was parked on LEGAL SPOT

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    10 years ago

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    8 years ago

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    7 years ago

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    7 years ago

    I called because my car stalled. Their site said they are 24/7. Earliest they can get to me is 8am the next morning. False advertising.

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    5 years ago

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    8 years ago

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    Pete's A Towing - roadsideassist - Updated June 2026

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