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    Petland Bolingbrook

    2.2 (101 reviews)
    Open 11:00 am - 8:00 pm
    Updated 2 months ago

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    Reviews With Photos

    Fish with anchor worm

    Payed $80 for 5 Less than 2 weeks in the tank I find ANCHOR WORMS They came home to an aquarium that was set up for about 2 weeks before them with brand New everything, we were prepped for to take care of whatever fish we ended up getting Less than 2 weeks later we find anchor worms coming out of 2 of our fish. One didn't make it. Hoping the rest are ok. I talk to someone else that also bought fish from here and said the same thing happened to hers

    The day she came home from the vet

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    3 months ago

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    2 years ago

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    2 years ago

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    2 years ago

    Issa has great customer service. She made our experience great. Clean environment. We enjoy coming-the rat family

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Terrible customer service. Employees were very rude. Place is dirty. Highly recommend elsewhere.

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    15 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - Petland Bolingbrook

    Review Highlights - Petland Bolingbrook

    The crew at the store were very helpful, gave me all the papers, explained everything to me, how to use the AKC as well.

    Mentioned in 3 reviews

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    Petco

    Petco

    (40 reviews)

    today I went to the Petco to get my dog groom. I had an appointment at 10:40 for a full grooming…read moresession. As soon as I arrived I was greated, I dropped off my dog, and he willingly went with her not even 5 minutes later she calls me and sends me a message and says "hi this is Kayle, you'll have to come get (my dog)" horrible experience!!!

    I have been a loyal Petco customer for 7 years now, and unfortunately encountered some sub-par…read morecustomer service today. I ordered a bag of Merrick dog food in Jan-2023 that was expired and infested with bugs. I received a refund, which obviously is the absolute bare minimum that should be considered from a customer service perspective for a bag full of infested bugs. I was still left with the problem of going back out to purchase another bag from a physical location since I had to feed my dogs, so my expectation was to receive a heavily discounted/complimentary bag for the inconvenience. That doesn't sound unreasonable to me, and that small gesture would retain me as a repeat customer for years to come. The store manager finally offered a 10% discount, which is better than nothing, however I was disappointed at how it was handled and how she would not even look me in the eyes to communicate. I have reached out to corporate to see what can be done, if anything and will provide updates in the near future on the outcome. Many thanks to the cashier, Sarah for her assistance. The manager, in my opinion, could use additional training and improve on some basic soft skills in interacting with customers. Best, Charlie

    PetSmart

    PetSmart

    (51 reviews)

    PLEASE DO NOT TAKE YOUR PETS HERE ESPECIALLY FOR GROOMING!!!! if i could give this zero stars, i…read morewould. we went to get our cat salt a haircut, nail trim, bath, and eye cleaning. i was observing how each person was handling the animals and the lady named lachea i believe, she was carrying our cat by the neck even though he is not a kitten anymore, which if you're a cat owner you would know that it's completely unsafe to carry especially a grown cat like that. she basically tried to yank him out of his cage. then, i saw this other person with tattoos handle the dogs roughly. the dogs were whimpering and shaking. i had a gut feeling this wasn't going to go well but i was such an idiot to not listen to my gut feeling. lachea called and said salt was very aggressive with her. keep in mind, salt is a very sweet cat. he never gets aggressive with others and when he is groomed at home, he is gentle. so if none of this was bad enough, this is very telling about the way these people handle pets. on the car ride home, salt vomitted and was very quiet. one thing i would like to add, we had to go in the back to get salt because he wouldn't let anyone carry him back into the carrier and he was in a cage in a room that looked like a pound. i was absolutely devastated and heartbroken to see salt under this much stress.

    I usually have had good experiences with this location, but after today I will be moving on to the…read morenew Pet supplies plus across the street. I had booked an appointment at the pet salon at 11am, why were there also 4 other customers scheduled at 11 and with the their pets for a total of 6 dogs at the same time! One customer was holding the line while her husband shopped with their dogs and I unknowingly thought she was waiting for the gentleman already inside and when he opened the door I walked in the lady started screaming at me that I cut in front her even though she had no dog with her in sight. After she berated me her husband and dogs appeared. I told her to go ahead, that seemed to shut her up and her confused husband told me to go ahead and she starts again screaming outside the door at husband and pointing her finger at me through the glass. At first was upset with her (of course she was totally out of line, but sadly there are nut jobs everywhere you go) but when I turned around there are now two more customers all with 11am appointments behind me. Why would Petsmart book multiple appointments (5 total) at the same time? I've never even interacted with more than one customer when I've dropped her off in the past. Not to mention when we picked our dog up she was still wet and didn't smell clean, which I think is due to only two staff member, cleaning 6 dogs during the same time a slot! I won't be returning.

    Petland Bolingbrook - petstore - Updated June 2026

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