Cancel

    Open app

    Search

    PetSmart

    2.5 (45 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

    Recommended Reviews - PetSmart

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Ashley-Reneé F.

    I have been going to PetSmart for about 2 years now. I became a pet parent during the pandemic, and knew I needed a trustworthy Pet stylist for my maltipoo. I checked a few reviews, and Booked with Kalvetta. There's tons of parking. Appointments are affordable, easy to book, and Kalvetta does an amazing job at communicating if anything comes up. Kalvetta is very professional and diligent with my pup. She's extremely patient and tends to his anxiety while he is under her care. I have also referred a friend that left her original location to have her dogs serviced by Kalvetta. I give Kalvetta 5 stars If you book with Kalvetta i highly encourage getting two appointments on the calendar... she's popular and her slots fill up quickly My biggest issue is only with the store. I believe there can be a better method to cleaning up pup accidents that occur in the store or in front of the store. There's always limited assistance, so if you have a question prepare to wait. Often times the pharmacy is more attentive. The wait times in line are pretty long, as there is always only one associate checking customers out, in which pets become irritable.

    Thank you so much to Santa and the pet smart employees . You guys are always so nice and I love the photo with Santa every year .

    My baby after the new groomer on Monday.
    LaBree E.

    I'll only speak for this location. I saw this coming but didn't follow my gut instinct. I drooped my dog off at an appointed time, and they took more than four hours to call me to pick her up. I had to call them to ask when she would be ready. They let me know that I could be there in 45 minutes to pick her up. When I arrived, the groomer that normally takes care of my dog apologized and stated that they were overbooked and understaffed. Now on last Friday my dog had a 12 noon appointment. I had to call them at 5 o'clock and they said that she still was not ready. So I grabbed my keys and headed up there. On the way they called and stated that they could not finish my dog because she was acting unruly and snapping at them and that they were only able to partially shave her. I call BS and truly believe because they are and have been over booking appointments and being understaffed that whoever attempted to groom my dog was most likely irritated and being rough with her. Why do I say that? Because on Monday afternoon I took to another groomer who she has never been with before and they groomed her to perfection with no complaints about her behavior or anything. It was even suggested that I give my CBD gummies to calm my dog down because she was all of a sudden such a problem. No petsmart I believe you are the problem. No worries you all will never get the opportunity again.

    Steven J.

    Rescheduled grooming appointment for today, email states 7am for both of my dogs. Get in about 7:15 but was told I have to come back at 8am because on her screen it says 8. Wasn't even given an option to leave them, was just told I have to come back at 8. I didn't like her tone at all and didn't want her servicing my dogs and I don't plan on coming back to this PetSmart grooming.

    See all

    17 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Don K.
    2
    12
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    So I called every Petsmart in a 25 mile radius looking for an opening to go get her groomed and this particular one had an opening.

    Mentioned in 2 reviews

    Read more highlights

    Pawsitively Heaven Pet Resort - Entrance

    Pawsitively Heaven Pet Resort

    (129 reviews)

    Both of my dogs are long gone now, but I realized that I had forgotten to leave a review for this…read moreplace. They are great. We would always book an extra large suite with patio access allowing the dogs to go in and out of a doggie door all day long and they had plenty of room within the suite and would have some yard/playtime, depending on their temperament. Every suite door has a paper with all the details about your animal and any special dietary restrictions or temperament issues so anybody dealing with your dog knows what's up before they even approach them. Our dogs were always happy when we picked them up.

    TLDR: Pros: The staff is awesome; if you have a non-friendly…read morepet; splurge for the patio; great with medication; ongoing communication as needed; double checks preferences/needs at check-in Cons: 11 am checkout Shelton is not dog friendly and loves being outdoors, so I was looking for a place that provided similar comforts of home and lots of interaction. And a place that can handle all his medications. After several failures, I was referred to this location through Shelton's adoption center, One Tail At A Time. He has never been so calm and chill, leaving boarding, too bad I missed a video opp! Typically he is all ball of anxiety, this is also the first time he's gone straight to sleep after arriving home!! Checking in, the staff said, "if you don't hear from us, that is a good thing." I was a bit skeptical, but that was a true statement! They called when something was right with his poop when there was extra medication in his bag and to inquire about his toys. I appreciated the ongoing communication, and judging by the report card, he loved the team. I was side-eying the $88 a day (with a private patio), but it is worth the price (esp if your pet is non-animal friendly). The basic suites are spacious for a short stay.

    The Grooming Studio - Have you ever seen a happier beagle? Not.even.possible. 2018 (Credit: Remember When Studios - Tinley Park, IL)

    The Grooming Studio

    (2 reviews)

    Hi, my name is Courtney & yes, yes...I'm a cat person. But! I'm a dog person now, too. I…read moremean...I've *always* been a cat person. Always. But now I'm also a dog person so I guess I'm just an animal person in general. (All animals, that is--been a veggie girl for over a solid decade now. :) I digress. So, much earlier in this year (January, I think?), we decided to "fospice" a senior beagle with malignant melanoma (shout out to Lulu's Locker Rescue for saving this sweet girl from a high kill shelter in downstate Illinois). We wound up creating a bucket list for her (ever hear of Live Like Roo? Check them out!) and then wound up adopting her and, well, we're all obsessed. *insert heart eyes here* One of Brandy's bucket list items (ps - her IG is @brandy.the.beagle, just FYI) was a "spa day": a morning or afternoon of straight up pampering. Enter The Grooming Studio. Listen, if you catch an opportunity to get in on the client list (seriously--Erin is so ridiculously booked she's not always accepting new clients, so keep an eye on her Facebook page), POUNCE ON THAT. Because here's the thing: she's the best. Period. The end. I mean...I could stop the review right now because that's all you need to know. But as I'm perpetually longwinded, I have more to say. :) Erin, knowing this was a bucket list item, got Brandy in ASAP and made the experience start-to-finish amazing for our sweet girl. Not only was it professionally photographed (more on that in a bit), but there were treats, she had her nails painted, she received the cutest bow I still have, she came home happy as a clam, smelling delicious, and looking fabulous. And best of all...I could *tell* she felt good. Really good. We took our late, great Beagle (yes, she too was a beagle) to several different groomers and it was almost always a bust. You can tell when someone treats your dog as they would treat their own; there truly is NO better than Erin. So grateful for Erin's warmth and kindheartedness; she will forever have a place in our hearts for the sweetness she showed our beloved Brandy. Trust me when I say that not all groomers are the same; in short, there's Erin...and then there's everyone else (*that's* how incredible she is). Ten million, billion stars, for real. [Photography c/o Remember When Studios located in Tinley Park, IL--review forthcoming for sure!]

    She did a fantastic job! My Chase was way overdue. He tends to be difficult. Will returnread more

    PetSmart - pet_training - Updated June 2026

    Loading...
    Loading...
    Loading...