This PetSmart should be closed down or get new employees that are attentive and nice. You have to look around forever for someone to help you and if you do they may act like it's out of their way to help you. And by gosh don't count your own crickets since you wait and wait and wait for someone to come count them for you!!! They don't like that!!! Only animal lovers should work and represent PetSmart. read more

Took very good care of my dog when i went on a trip to OHIO. Also, they don't have a ton of other big mean dogs around them and separate them. When i called, they were prompt to answer. read more

Great supply for pets. Very little help for customers to get big products down from shelves or to the car. Groomers great also... Stay away from vet- heard a lot of horror stories about how bad they are. read more

The grooming department is terrible. I've witnessed a dog dripping blood and being carried out of the grooming area and into the vet. Then the last time we visited they told me our dog "barked". This evening I called to make an appointment and they told me they were refusing to see her because of her behavior unless we brought her on a week day. That would have been great to know the last time! Considering how many groomers around this area, find a different one than this box store groomer! read more

Went up to the store to get my dog more of his prescription food and I guess the employees decided they wanted to close early. The store is supposed to be open until 9 but instead see a sign that says we're are closed which looked like it had been written with a crayon. I guess my dog doesn't get too eat tonight. read more

I'm reading previous comments/reviews about this particular PetSmart, and I'm sorry to the ones that had a bad experience, but I love this PetSmart!!! I take my dog JoJo to the groomer every 4 weeks to get a bath and haircut. The staff is extremely friendly always have smiles on their faces. I LOVE THIS PETSMART!! read more

This is a typical pet smart. They let me bring in some food that my cat tried for a store credit. They have a nice selection of cat furniture. read more

I've seen better Pet Marts in my lifetime. I've also heard horror stories about how dogs are treated here. I would only get what you need and get out. I can only hope Banfield treats pets with care. read more

They used to do a good job but they have new groomers who are simply not trustworthy or skilled. On my most recent visit they did a very poor job. The cut was not what I asked for and it was completely uneven. I had to ask the groomer to try to do a better job but it was like asking for miracles. I will not be going back. read more

We had been seeing a groomer at this location since 2012. That groomer left and referred us to another groomer. We were happy with both their services. Then in 2016 that groomer also left. She, like the previous groomer referred us to another groomer. Trusting we would have another good experience, we went with this third groomer. It's been a mistake. The courtesy isn't there. My dog shakes excessively. Our dog never did that previously. Scared, yes but shaking excessively, no. We took our dog to get groomed recently. It was horrible. They asked for updated rabies information. We had our vet fax it as they instructed. However, their fax machine has been out of toner for weeks! This means the fax never came through. I stood their while they called my vet to verify the shot record. Later that day when I came to pick up my dog the groomer we always tip didn't even speak. After I paid I had to wait until someone made an effort to go and get my dog. I didn't tip this time. I wasn't going to get my groomers attention when I was the only customer just to give her a tip. We won't be going back. We will look for another grooming place. We already buy our stuff on Chewy.com and Amazon.com so now there is no need to go back to this store. read more

Have had many bad experiences at this store! The last experience finally did me in from ever visiting pet smart again. I will use another pet store from now on!! read more

After a less that desirable visit to the groomer with my maltipoo, I decided to give the groomers here another try and with more directives. Upon our second visit, I checked my puppy in showing the groomer several photos as to how I expected him to look upon pickup. Once I arrived to pick him up the manager went back to get him and I noticed before she made it to the register that his top knot was missing!!!!! I remained calm and expressed my displeasure, with the manager agreeing totally. She rescheduled him for two weeks and promised that she would be the only person grooming him going forward. I took him in for his scheduled appointment to be told that he did not have an appointment????? All i can say is that this salon employs a staff of unskilled, bumbling idiots who are incapable of doing anything but answering the phone and even then they are rude. Needless to say I'll not be visiting again... read more

This particular store is the worst. I had a horrible experience. This incident was not so much petsmart but the hospital inside called banfield. I come inside and go to the counter - in which someone is already being helped. My sister and I wait patiently to be helped next. Next thing I know some other lady walks in and just approaches the counter - totally cuts us in line AFTER the lady at the counter asked us what we are there for(heart medication for our dog). This lady totally cuts us in line and starts asking the vet various questions. We waited for a while - we thought she had just a few questions but it was inconvenient since we are in a hurry. The vet doesn't even care - starts having a lively convo with the lady - must have been 10 min before I started getting irritated. This was the most disrespectful thing I've ever been through. My sister and I left that horrible place. If my sister didn't have a contract with petsmart - we would never come here again. We ended up going to petsmart in Allen tx which was a much better experience - so I conclude that it's not petsmart or banfield - it's this store in particular read more

Absolutely horrified at what happened today to our two out of three dogs today. We have used PetSmart for years and take three dogs to them every three months or more. Our two cocker spaniels were left in kennels for SEVEN HOURS. We dropped them off at 8:00AM and didn't pick them up until 3:00PM. They were left for 7 hours and stuck in kennels not being taken out to the bathroom or given water. One of my dogs had a bloody paw from scratching on the kennel to go to the bathroom and was completely neglected. A groomer told us she didn't know how to cut cocker spaniels and someone would get to ONE of them. Then they still charged us for their cuts after 7 hours, bloody paws and hurting our animals. Both dogs have been sick this afternoon non stop and going to the bathroom and exhausted. No reason or sympathy was provided to us for doing this to our dogs and no one called us to pick them up because they were behind on their appointment schedule. We will not be returning to ANY PetSmart location but will be speaking to the manager and corporate. Please be careful with your pets going there and continue to check in during their appointments! read more

Worst Pet Smart ever! I do not recommend their grooming services! They do not provide half the services that they say they are going to perform on your pet! Please be aware; take your pets elsewhere. I would have given them zero stars if I could! read more

This past week, I brought my dog in to be bathed and have the Bath + Coconut SPAW add on. I can't really accurately express how disappointed I am in the lack of professionalism at this location because it honestly seemed unreal. When I entered the salon to check her in, NO ONE greeted me for about 5 whole minutes, and I was the only customer in there. There were about five groomers standing around one dog, not engaged in anything aside from gossiping and showing each other tweets on their phones. They completely ignored me, and I know they knew I was there. There was only 1 dog being groomed at the time, while the rest of the employees just hung out and chatted. Then another customer brings her dog in, and a groomer immediately walks over to the opposite register than the one I had been standing in front of with my dog for the last five minutes, and greets her, checks her dog in, and ignores me. At this point I'm about to leave, when one of the girls that has been standing there since I arrived says to her co-worker "um is she waiting for something or? why is she here?" and someone finally comes over to check me in. They checked me in, let me know that the Coconut SPAW package usually takes about 3 hours, take my dog back with her leash and collar (no type of assessment of her), and I leave. About an hour and 5 minutes later, they call me to let me know my dog is done and ready to pick up. After not even half of the time they told me that package takes, and one of the quickest grooming appointments she has had, yet the most expensive. (She has been to other locations and they have done an awesome job). So I go to pick her up, the salon is super busy and chaotic, and her groomer tells me that she didn't grind the back left nail because my dog was trying to bite her, which I find hard to believe because there has not even been a groomer from any other Petsmart location that was unable to grind her nails because she was viciously trying to bite. She doesn't like her nails touched, but would not become too aggressive to have a service I paid for performed. Her nails and the bandana were the two things I wanted to have done for her for her birthday, and nails were the main reason for having the appointment in the first place. She then tells the customer standing next to me, while doing her dogs nails as the dog was trying to bite her, that the woman would be given a refund for that service. And I'm still standing they. They bring her out and they have given her no bandana, no Pawgress Report (either time I visited - which is something that I loved about the OTHER Petsmart Grooming Salon locations that kept me a loyal customer, while also assuring me that my pet ACTUALLY received the services and the care that I had paid for), she just hands me the leash and the barcode so I can go pay. I was honestly furious enough about all of this to lead me to the conclusion that I would never return to this location, or recommend it to anyone. However, when I got home, my dog was limping on her back left paw, the same paw the groomer said she couldn't grind because she was biting, and would flinch very fast and hard if anyone even attempted to barely touch her claws. I don't know what the standards operating procedures are at the grooming salon, or the expectations you have as a corporation for the people that work as your groomers, but I can tell you that this location needs some serious changes. I'm embarrassed to have even brought my poor dog here and trusted her with those particular groomers, embarrassed for the store, for the brand, for the entire grooming staff, and disappointed in myself for thinking that the unpleasant experience from the first appointment I had there was an isolated incident. I'm disgusted by the lack of professionalism, level of customer service, attention to detail, and diligence of this staff. I wish I could give 0 stars :- ) read more

Great store. I don't know what these negative reviewing meth heads are talking about. Customer service is great and the grooming department is fantastic. read more

I realize that it is Christmas eve, but I was very disappointed with the groomers. I am visiting from out of town and they tried to work with me because I did not have my dogs rabies paperwork and she desperately needed her nails cut. Max was very kind and helpful to both myself and my pup. But the other employees were rude and disrespectful to my sister and myself. I am 22 and she spoke to me like I was an elementary child and was very condescending. I also paid for $20 worth of services and felt like when I walked out I could have done what they groomers did. Very disappointing to be treated that way during the holidays. read more