I don't like this place and it's mostly because of the lady at the front desk. We have used this place before and I had a similar experience. Our regular grooming place wasn't available and we really needed our dogs groomed. We made an appointment at 10:30 am. I dropped my 2 small dogs off and told them how I wanted them groomed. The lady at the front desk was okay but seemed like she was annoyed that I was taking up her time. I left to run some errands and wait for them to call and let me know they were ready. At 1pm I still hadn't heard anything so I called. I asked if they were close to being done because I had to go to work. She said "no one told me there was a time schedule with this grooming". Really? It's been almost 3 hours and my dogs were not finished. She then said she would try to get finished. I then said I will come by at 2:30 because I have to go to work. I came back at 2:30 (now 4 hours after I dropped them off) and picked them up. The front desk lady didn't say "sorry for the delay" or acknowledge that it took 4 hours. She is one of those people who really rub you the wrong way and don't seem to care about the customers. Also.... They didn't listen to how I wanted them groomed. Not a big deal, but they made the dogs head "poofy". I specifically said "no poof". I wanted an even, short cut for both dogs, but they didn't listen to me. Last thing.... They put the doggie neckerchiefs on too tight also, I had to cut them off when I got home. Again, it was mostly the lady at the front desk. Because of her, I won't come back. read more

Ooh La La Pet Spa - Not a big deal, but I asked for "no poof". They made their heads "poofy". They didn't seem to listen to me. - Pet Groomers Near Me - McKinney, Texas

I have been using Oohlala Pet Spa for several years and have always been more than happy with the service! Mikael is awesome! I call her the dog whisperer because my dogs absolutely love her. I can mention her name and they get so excited to go for baths and grooming. Her prices are more that competitive and her desire to create a loving and caring environment for each of my dogs is so comforting to me. read more

Ooh La La Pet Spa - Christmas 2024 photos at the salon party! - Pet Groomers Near Me - McKinney, Texas

Nothing more important to us than how a groomer treats our foster dogs - and Valerie just loves and cares for them like they're her own! Valerie does an amazing job and goes above and beyond to make sure the dogs are just gorgeous afterward! Thank you Valerie!! read more

Ooh La La Pet Spa - Pet Groomers Near Me - McKinney, Texas

I'm so disappointed, our dog is the absolute best when it comes to grooming. The groomer always compliments how much he loves it and how well he behaves. My poor baby came home with 2 extremely short bloody nails. HIS NAILS ARE WHITE. The quick is visible. There was no need to clip his nails this short. I went through 3 paper towels of blood. No apology. No warning. I found him crying licking his foot. Then messaged and received NO RESPONSE. Do not come here. read more

Everything you'd expect from a pet groomer, I was able to schedule a time that fit with my work schedule and get my pup taken care of. Fair price good service. read more

Ooh La La Pet Spa - Apache - Pet Groomers Near Me - McKinney, Texas

We love the staff at Ooh LaLa Pet Spa! They have always done a wonderful job grooming our two cats and two large dogs. They truly love animals and treat their furry clients with kindness and patience. read more

This place is horrible - needs to be reported and closed down! They slashed a big cut in my pup and gave them "poodle paws"! I don't own a poodle‍ Read all the reviews- plenty of nightmare stories! read more

We had adopted our Great Pyrenees from the shelter and she was in dire need of professional grooming. We took her to Ooh La La because they have been a part of McKinney for years and they have an excellent reputation. When we went to go pick up our baby girl, she was absolutely beautiful, but we discovered the groomer sitting with her, gently speaking to her, because our baby was having an emotionally difficult time thinking she was being abandoned again. When we went for the second trip, our girl walked right in, was happy to see her groomer and looked absolutely gorgeous when she came home! You will not be disappointed by their excellent work & their loving hearts!! read more

Great doodle groom by Jackson. I'd highly recommend, especially for a doodle! They were friendly, punctual, and communicative.

We tried and tried to give this place the benefit of the doubt. We gave explicit directions on how we wanted our dog groomed and every time we got something different than what we asked. We regularly brush and bath our dog and thoroughly brush before dropping her off and we have been upcharged two times with claims there were mats. The lady who works the front desk is far from pleasant and makes comments implying you don't care for your dogs. Should have read the reviews first... we won't be back. read more

I have been taking my pups here for the past 5 years. Never have any problems. Our latest pup Rufo is a year old now and he has been going here since he was 4 months old. He LOVES this place!!! As soon as we turn the corner he gets super excited. Lady at the front is always nice and the groomers are good at following the notes on the pups chart with my special instructions. Price is also good and reasonable for the type of work it required to groom our Rufo. read more

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NEVER AGAIN! I have used Ooh La La for the past 8 months or so, for my 6 lb Yorkie. For the most part they have done a good to decent job--although I was somewhat chastised for not brushing my dog frequently enough... HOWEVER, this past week as my dog and I were leaving, another Yorkie that had been being groomed BOLTED OUT THE FRONT DOOR, and ran across busy Virginia Avenue--4 lanes of traffic!!!! The groomer chased after it, followed by another lady. I couldn't bear to watch this scene unfold as I was certain the poor dog was going to get hit by a car. By the time I got my dog latched in and pulled out of the parking lot, I saw the second woman still running after the other groomer and the dog--about a block away. It was a HORRIFYING experience! This was after I observed the same groomer pulling the back of the same dog's neck (like you would scruff a cat) in order to keep it still so she could trim its face. When she saw that I was watching her, she released her grip. That kind of restraint is NOT okay for a dog, nor is allowing it to escape the salon. I will NEVER take my precious pup back there again! Cannot recommend! read more

Mikael always treats your fur baby like part of her family. You can tell she truly loves what she does and it shows in her professionalism and the love she pours into her furclients. I had Mikael groom my babies at her previous place and we followed her to Ooh La La. My baby looks awesome with a visit to see her. If you're looking for a groomer, look no further. You just found the best in McKinney. read more

Ooh La La Pet Spa - He looks so handsome! - Pet Groomers Near Me - McKinney, Texas

I moved from out of state and needed to find a new groomer for my Yorkie. After looking at reviews on Yelp, I decided to go with Ooh La La Pet Spa. I love the idea of supporting small businesses vs. the larger chains. I am very pleased with my decision. Everyone was very nice, the prices were reasonable, and the groomer did a wonderful job! I will definitely be using them on a regular basis. read more

Ooh La La Pet Spa - Pet Groomers Near Me - McKinney, Texas

Finding a new groomer that you actually like is hard to do. My Fizzy went for the first time a month ago and she's going back before Christmas. The staff was super friendly and the cut was exactly what I asked for. I was pleased and so was my husband. As for being pricey? It's what I paid at my former groomer of 14 years, so......I can't complain. I highly recommend them! read more

Took my Golden doodle here for quite some time and they were always very distant and not very friendly. Felt more like they were just doing a job than actually caring for the animals. It's also extremely expensive for very average grooming. I went to another place in McKinney that is much better. read more

The groomers are good, but the old lady at the front desk seems like she hates her job. Not exactly the best person to have upfront greeting customers with negativity, seeing how we are giving you our money. I tried ignoring her the first several times I visited but her snide remarks and her ugly attitude have kept me away. It's a shame I found another groomer seeing how I really enjoyed the groomers here and always left a tip for the groomers. But the old lady with the poodle like hairdo is very nasty, and rude, no thanks read more

I've tried most of the groomers around McKinney and this is the best one that us competitively priced. They do a great job and they like my dog too. Thanks Ohh La La read more

The receptionist was quite rude, I explained that my dog hadn't had a grooming in a while so I was expecting him to be pretty short at pickup. He looked good initially, then shortly after getting home I realized they shaved his male area so rough that the poor guy has over licking and wanting to go out a lot more than usual but I wasn't finding a turd, didn't think much else and left for school pickup, when I returned there was runny poo in several piles and he was still over licking. I called to ask if he had been given anything, they assured me no but then went on to say that they would note not to give him any treats "next time" I also asked about his male area seeming bothersome and the receptionist mentioned this was "normal". It was not normal, my guy was bad for over a week, I had to baby his area with ointment and baby onesies. Just NO. I don't know why we were treated badly at reception, I was asked to tip before I even saw my dog, and the lack of compassion and care for my dog being I'll and in discomfort after their services is the reason I will not be going back or recommending this place. Stay away. read more

Wow! This place is fantastic! I was so nervous about taking my baby here (she just turned 1 and has never been shaved before) she's half yellow lab & have Great Pyrenees. She looks absolutely fabulous and I'm so thankful she had a good experience with people who clearly love animals!! They even painted her nails pink! I was worried about my pup having anxiety but when I picked her up she was calm as can be! Will definitely be back!! read more

Ooh La La Pet Spa - Pet Groomers Near Me - McKinney, Texas

I just moved here a month ago so this is our first time looking for a groomer. I must say the first visit here was amazing. They were professional but very friendly. The lady that cut my dogs hair asked several questions about how I wanted it cut. All in all great experience and I will be using them again!! Highly recommend. read more

The first time I came here, it was great! Great price, great service, and a great cut. But ever since that first time it's gone downhill from there. They always charge different prices for the same service. Sometimes charging as much as $70 for a 5 lb dog. Half the time they don't even actually bathe my dog they just cover him in baby powder! The last time was the worst! We take our pup there, given he is a Maltese poodle mix and has knots behind his ears. But other than that, just a normal bathe and cut. When we drop him off we notice a HUGE cockroach crawling ON the groomer and he doesn't even seem to care!!! (Lack of cleanliness right there) Then, when we pick up our boy after 5 hours, they lecture and condemn us for being bad dog owners because of his knots. They tell us "if you're not going to take care of your dog, then you need to bring him in every two weeks". Excuse me?!!! He's not even a year old, we bathe and brush him every few weeks but he LOVES to wrestle with his older brother and his fur tangled behind his ears. THATS IT! Then we get home and our little guy keeps licking a spot on his front right leg so I take a look. There's a huge open wound!!! No, of course they didn't mention it so we start treating it ourselves so it doesn't get infected. And then today a couple weeks later, I'm getting ready to bathe him and I find a GINORMOUS spot of dried fur with pus behind his ear. I start cleaning it off and find a huge sore where one of his knots where. And since we had no idea they did this do our poor little guy so we could help clean it and keep the wound clean it's now infected! I gave him a bath and tried to clean it and he will be fine. But this is ridiculous!! They're sending dogs home with open wounds and cockroaches roaming around the floors and the actual groomers. Never again will we go here! And if you value the health of your dogs and care about sanitation at all you will not bring your beloved pets here. read more

Very happy with the service. Our cat had some very bad mats, and they were able to gain her trust and keep her calm enough to cut them out. I was amazed, and you can tell the cat is much happier mow. Five stars and fully recommended. We will be using them in the future with other pets. read more

My sweet 7 year old Cocker Spaniel has a torn ACL and arthritis and ALL the groomers (and Penny) take such great care of my boy! Not to mention I have taken him to 12 different groomers over his life time and this is THE BEST groom he has ever gotten! I now live 26 miles away from McKinney but have found myself making excuses to drive down for my dog to get groomed! They typically get him in and out in about 2-2.5 hours! I can't recommend this place more! read more

We have been taking our Bernese Mountain Dog and Maltese/Pomeranian to Mikael and her shop for 5 years. Mikael and her grooming staff along with Penny at the front desk do a superb job and Tug & Martini get so excited when they know they get to go see their pals at Ooh Lala for a grooming. The great service and reasonable price are the best and would not take them anywhere else. I highly recommend talking to Mikael and giving your pet/family member a fantastic day at the spa. read more

I am an existing customer and recently took my newly adopted puppy dog here for his first-ever grooming, which I told the staff at the time when I dropped him off. I brought along a picture of the proper haircut for this breed and the groomer (not Mikaela) handed the picture back to me and arrogantly said, "I've been doing this over 30 years - I don't need a picture". I knew something wasn't right when they called me only 40 minutes after dropping him off to tell me he was groomed and ready to be picked up. When I arrived, the woman at the front desk very rudely and condescendingly told me my dog was terrible and disobedient (I reminded her this was his first time at a groomer). She actually rolled her eyes. I was required to pay for the grooming services before they brought my dog out to me. When I put him in the car, then did I realize he had not been given a bath nor did the groomer brush him out. The groomer only cut his nails and made an unsuccessful and weak attempt to trim the hair on his head. I was taken advantage of and (deceitfully) charged for services that were not performed. read more

We have a groomer that we have had for over a year that comes to our house but she didn't have anything open for another 2 weeks. So, I called this salon on a Friday and got in on the next day. I don't like taking my dog to an actual drop off groomer but only because I don't trust people that care for the dogs. The woman that checked my dog in was very nice & seemed very trustful. Overall, a good experience & good to know if needed, we can get our dog in the following day. But definitely using our groomer that comes to the house, next time. read more

Ooh La La Pet Spa - Pet Groomers Near Me - McKinney, Texas

We had our Schnauzer taken here twice and both times had a very bad experience. The first time we got our dog back covered in his own poop. Apparently he had an accident in the tiny crate they keep them in. When they gave him to us he was covered in his own mess and they did nothing to address it. When we mentioned it they rolled their eyes and blammed the dog and did nothing to clean him up. We waited months then tried them again. This time they pulled the knots in his hair out so bad that it left him with sores all over. They denied doing it and did nothing when confronted with the dog and his injuries from the cut. Terrible service and they do nothing to make up for their own mistakes. Do not use them if you actually care about your pet. Jason read more

FANTASTIC!!! My dog LOVES this place. He also loves Mikael, Brian, and Penny!!! I'm sure there are some very fine pet spas in the McKinney area but I haven't found a better one than Ooh La La Pet Spa. When I pull into the driveway of this business, my dog can't get out the door fast enough and into the building. Many, many thanks to the entire crew for the wonderful and caring treatment my dog gets every single time. You can't go wrong with Ooh La La Pet Spa. read more

WOW! what a fantastic business! Mikael, the owner, truly knows how to serve her customers (pets and owners)! During our move to McKinney, our fella Leo desperately needed a flea bath. It just happened to be during the weekend of the ice storm and she was unsure of if she would be able to open. She gave me her cell number and told me she would contact me early the day of to keep me posted. Sure enough, Mikael called that morning to inform me she would be opening as normal and would love to take care of Leo. In addition, she explained that she would have a "litter box" set up and some water for him to access while he was there. When I came to pick him up, Mikeal let me come back to see him while she gathered his things. She informed me that she also washed the bedding I had in his cage to prevent any fleas that may have fallen off. I ended up spending some time chatting with her and felt as if we were good friends by the time I left. I sure hope to not return due to fleas- but would absolutely recommend and feel comfortable bringing your furry friend to Ooh La La Pet Spa! What an exceptional example of customer service! Thank you, Mikael! read more

The handle our dogs with upmost care. One of our pups is a mill rescue and she comes back in great shape. Thanks a lot

LOVE this place! aside from great work....the most important thing to me is that i left my 2 most prized possessions in their hands and most definitely had the feeling that they would be taken care of with love! ....and they were, picked them up and they acted normal and looked perfect. Thank you Ooh La La! read more

We bring our dog here and each visit is consistent. Great service and value. We love supporting small businesses!

I have a schnauzer and have had a difficult time finding a groomer who cared for him as much as I do. They did an amazing job with the cut and wash. He smelled great when I picked him up and I could tell that he was taken care of as well as the other pets there. Great place with caring people. You won't be disappointed. read more