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    PetSmart Grooming

    3.3 (4 reviews)
    Closed 7:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - PetSmart Grooming

    Private dog training

    PetSmart Grooming Photos

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    5 months ago

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    14 days ago

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    The Dog Stop - Middletown, Delaware

    The Dog Stop - Middletown, Delaware

    (11 reviews)

    I boarded my dog with them, leaving prescription medication with them for my dog with explicit…read moreinstructions on timing. Well, I came in and the staff told me directly to my face they gave it to him HOURS late. They didn't care, they didn't apologize. My dog suffered because of that. Also, a couple customers overheard a staff calling the dog the R word, and staff confirmed management did not care. The Wilm location shut down, the corporate company is clearly trash.

    I originally wasn't going to write a review, but they kept harassing me for a review. So, here it…read moregoes. HORRIBLE! HORRIBLE! HORRIBLE! I will never take my furrbaby here again. Upon walking in, the Spanish girl at the front desk was NOT friendly AT ALL!! She asked me 3 times inside of 30 seconds what my dog's name was that was being groomed. I don't know if she was tired or what, but it was the afternoon. So, who knows why she couldn't process what I was saying?! All I am going to say is that she was "not there." My every instinct was to take my baby and leave, but I went against my better judgement and let them groom her. When I got my furrbaby back, her hair looked atrocious. Now, I will say my child doesn't like her feet done, but her whole body was so choppy and uneven. I couldn't believe it!! Her ears were still scraggly and uneven! Her belly still had long hair on it that was supposed to be trimmed down with the rest of her body!! It looked like I did her haircut myself!! Professional groomer where?? Also, when they gave her back, they just gave shoved her across the counter and that was that! No receipt! No bandana or anything. Ugh! AVOID THIS PLACE AT ALL COSTS! NEVER AGAIN!

    PetSmart Grooming - petstore - Updated June 2026

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