The customer service at this store is very sad. Online they advertise that if you order something online you can pick it up in an hour or less. So i place my order around 2pm, our puppy is arriving first thing in the morning the next day so we're so excited and wanted everything ready. Around 430pm I head over to PetSmart thinking by the time i get there my order should be done (takes about 25 minutes from my home). I get there check my emails, haven't received that my order is ready. So i look around to see if there's anything else i want, I'm observing the employees and none of them look very busy. I go up to the cashier pay for a few extra items and tell her i placed an order online she calls someone up mind you it's now 450, almost 3 hours since placing my order. Long story short, they hadn't even bothered to get started on my order. I get the excuse that they're short staffed when i had just overheard two employees talking about how slow and dead the store was that particular Friday, if you're not busy, you're not short staffed. I ask them to cancel my order which they said the would do. I left the store at 515. At 6 pm and hour later i get an email saying my order is ready for me to pickup. After the fact that the employee/manager had told me she was going to cancel it, gave me the run around about how their WiFi doesn't connect so they won't receive the order. Then why advertise that orders can be picked up in an hour or less. And the fact that i still got charged and still got an email an hour after i left saying i can pick it up was just irritating. Needless, to say I'm taking my 300$ + for future purchases elsewhere. Beware of online order and pickup you're better off doing it yourself because they will not provide you with customer service. read more

PetSmart - Pet Groomers Near Me - Roseville, California

Destany did a terrific job on my severely matted Maltese today. Zoey looks and feels great, thank you so much! All the employees were very friendly and Jeanette went the extra mile to make Zoey feel special. This is my go to store for all my pet supplies. Thank you PetSmart. read more

I've stopped coming to ANY pet smart after the way I see them treat the dogs in the grooming. Petco all the way!! read more

I went to buy my dogs the 35lb of authority brand dog food and when I got home I saw it was expiring next week. Umm okay! I went to exchange it and their shelves were full of near expired dog food. My dogs cannot eat 35lbs of food in one week! They need to shelve check more often. I left without anything but my money back. read more

I took my English Cocker Puppy, Stella, to training and then grooming at this Petsmart. Jaylen was our groomer and she was so loving and patient with our puppy although Stella is quite scared of people and hasn't been able to get groomed before this. Jaylen was able to calm her down and was extremely kind with us as well since we are first time pet owners. We will definitely be coming back! read more

Still the best grooming place in town for a large dog to get all cleaned up and trimmed down for $57. This time around Sara did the grooming, and our Russ looked ready for the summer sunshine with his buzz cut. I love taking my dog here as they are very knowledgeable, kind to their charges, and very cool about explaining things to anxious owners. read more

PetSmart - Pre-Buzz Cut in the Car - Pet Groomers Near Me - Roseville, California

The place is always hot, smells and has hair everywhere! Some of the employees are nice and friendly, but for the most part they all seem as if they hate their job and have an attitude. The point of no return was when I witnessed a groomer threaten a small dog with a drummel! The dog yipped and she cocked her arm back with the drummel in her hand and thrusted it forward quickly but didn't actually hit the dogs face. She saw me look with my jaw dropped in shock. I immediately informed a supervisor & hope they were smart enough to let her go. But I will NOT bring my pet back at all! I would advise going anywhere but there! read more

I shop the fairway location in Rocklin pretty often and watt ave location in Sacramento. I had a error with an online order when account was charged. Melanie (Mel) at the "fairway" location in Rocklin went above and beyond in regards to customer service to get my account credited back. It's this type of service that keeps me returning to a vendor/ company when mistakes are made and how they are handled. I appreciate this level of assistance and as always love the products and the professionalism of there staff. read more

Not going to lie, I was nervous taking my Goldendoodle here to be groomed. But I was lucky enough to get Sarah.. she did such a great job on my girl!! She was kind and listened to me when I was telling her what I was hoping to achieve with my dogs cut. I understand that Goldendoodles are not easy to groom. But she did such a good job. We will definitely be going back to see Sarah! read more

I want to inform anyone who wants there dog groomed at this salon to know that Jenna is one of the best groomers . She will go out of her way to take your dog in and get him/her scheduled for an amazing haircut. Ask for Jenna and you won't be disappointed ! Thank you PetSmart for taking care of my dog ( Newport) . He absolutely loves the environment you provide. read more

This post is for the puppy training services and trainor meghan. If I could give zero stars I would. Signed up online, I received an email confirmation with my date, time and trainor for my puppy's first class. I was the first to arrive and when meghan finally showed up she said we weren't on the list. I showed her the email confirmation and she kept asking when did I sign up. I replied "how can I prove that when I signed up on your website? It's not like a sent email. But I have my email confirmation from your store and it's dated the 9th, today is the 13th." She rudely said the class was full and to go talk to a manager. This ruined our entire day and weekend as we canceled out of town plans just for the class. It's a joke how we were treated. We live around the corner and have 2 dogs, we have purchased all of our dogs food, toys, clothing etc from this location and would gladly drive anywhere else further away to be treated so poorly. read more

My dog got horrible razor burn here. He won't walk or go to the bathroom because he's in so much pain. He got his haircut on Friday and the appointment took an hour longer than was quoted. I thought it would be ok to go back just this once, but I was wrong. Please think about another grooming option for your dog. Try to avoid the unnecessary pain. read more

I love this Petsmart! The employees are always welcoming and ready to assist if needed. I can't say enough about Roxy in the grooming department. She does such a great job grooming our cocker spaniel Scout! We moved across town but I choose to drive the 30 minuets to work with her. Keep up the good work! read more

PetSmart - They do such a great job in the grooming department! - Pet Groomers Near Me - Roseville, California

Very friendly and courteous...but that's all. I dropped off my dog for a simple wash. First off they never called...I had to call 3 and a half hrs later to find out my pooch was ready for pick up. Long story short, when I picked up my dog they did a very poor job giving him a bath. His face was untouched and still dirty as well as his underbody. Not sure if staff is poorly trained, in a rush, or just doesn't care. Beware of the smiles and courtesy. Last resort spot....if that. read more

PetSmart wants your dead fish. I purchased a pet fish and as I was checking out, the clerk said there is a 14 day guarantee on the pet fish. Guess what? When I woke up the next day, my pet fish was floating, not swimming in the fish tank. I disposed of the fish outside so it would not stink up my home. I think I paid about $7 for the fish. I went in to PetSmart and asked for a replacement. I had my receipt. I was asked for the dead fish. I asked, what? I was told in order to get a replacement fish I needed to bring in the dead fish. I was told many people walk into PetSmart asking for replacement of their dead fish. The clerk who checked me out when I first bought the fish didn't mention that I had to bring in the dead fish. So, PetSmart wants your dead fish. A better experience would be for the clerk to scan the receipt, verifying that I made the purchase, and have their IT system log that I was given a replacement. I wrote PetSmart Customer Service. I was told I should have spoken to the Store Manager. I wasn't given that option. PetSmart wanted the dead fish. read more

Slowest PetSmart ever. Many people in line and one register open. Hard to find help when I can't find something. We just moved here and this place is killing me!p read more

This is the absolute worst place to bring your dog to get groomed. I warn you. Don't do it. Not only did they give me a hard time about the paper work. But when I picked her up from getting groomed they shaved all her hair off. When that's clearly not what I asked for at all. It was a nightmare. DONT BRING YOUR DOG HERE!! read more

First time for our puppy. They did a great job and we will definitely be back! They did a terrific job.

This is one of the best places to come for anything pets. They have a great selection of stuff for your fur-baby or scale-baby or feather-baby. There is also a good selection of fish and the staff is very knowledgeable about them. I haven't used the grooming service as I groom my dogs at home but they do have tons of products for that. read more

Love shopping here. I can only get my dogs food here because it is a PetSmart brand. It is always in stock and if it is not on the shelf someone will check the back for me. They also have a Banfield and the staff there is friendly and will help with their knowledge or get another employee to help. read more

Be warned. The WORST customer service and dog care that I have ever witnessed. I am shocked that the incompetent people that work in this place are hired and still working. Here is our experience: My two well adjusted and sweet dogs had knicks from the Scissors?! on their body (NO ONE told me)! NO ONE called me or my husband to tell us they were finished even after I made CERTAIN that Petsmart Groomers had both our correct phone numbers. I called to check on them, since they were taking so long--could not get through, so I tried again 10 min. later and still not finished. (Now, mind you my dogs do not have mats, get brushed daily, but just needed a sanitary groom/bath). After a while, I started getting concerned, so I just showed up to find out what was taking so long? When entering the back Groomers, it was extremely warm--very stuffy and hot. The teenager looking individuals proceeded to tell me that they "could not find your numbers to call"--did they forget to input--where's paper work?!?! PLUS, the collars that both my dogs were wearing had BOTH numbers AND their Vet's number!? My poor older dogs were panting profusely--one drank so much water that I had to stop him or he would vomit! I was livid and stunned. My two pets have never been the same going to the Groomers, again. They were never like that before this experience. VERY SAD and MADDENING. Unprofessional, unorganized, and downright neglectful. It is a shame that people trust this place to provide for their beloved pets--if you have half a brain and actually care, I would advise not taking them here. There is more that I do not have time to list. Bottom-line: they need to be reported. read more

Horrible! I like Petsmart and we have been going there for a while, but lately the grooming service is terrible! All they do is stay and gossip about different customers, about their plans and there is no customer service. Plus, my dog was so scared and terrified afterward, I am not sure but they do not look like they are treating them very nice! Last time I take my dog there! read more

Wow!!! Totally rude staff!! The woman who checked me out (Stephanie) was absolutely horrible. I asked if she carried something and she snapped back with "was it on the shelf?" Umm...NO that's why I was ASKING!! I will not be coming back here. There are plenty if other pet store options. read more

I'm baffled at the customer service this store lacks. The petsmart staff we encountered on 9/11/16 around 12pm was SO unfriendly. While checking out- with about $60 worth of stuff- the staff were short and rude, almost seemed offended that we were shopping there. Didn't get offered a petco savings card when I said I didn't have one- just got a dirty look instead. Geez. The other lady from register 2 treated us like we were in the way while shopping for a dog tag... Just unwelcoming environment and the clientele that seem to shop in this area are very snooty which adds to the experience. The one star goes to the ladies who were there maybe promoting a dog food/bone company. Don't think they work there but they were friendly and nice. Anyways- Go to Petco instead. Or a different location. read more

Being an animal lover I have been going the Pets Mart for years. I've had frogs, fish, a bearded dragon and most of all- dogs. One day we decided to take our 11 year old Ole English Bulldog, Rock-O, to get his nails trimmed and a simple ear cleaning... not too crazy right? Wrong. We drop him off.. go to Sports Chalet walk around to kill time, head over to Pets Mart to check on him 30 minutes later. Apparently they had called our house phone multiple times didn't even bother using the alternate CELL PHONE number asking if they could sedate him so it would be easier to clean his ears. We gave NO confirmation and walked up to the back counter to see if he was finished up yet. They then take us to the back of the store and show us he can't even stand up he is so drugged up! He was nearly dead sprawled out on the floor unable to walk. WHAT THE *%#$. Nails and ear cleaning? YEAH RIGHT. We then had to pick up our old little guy and carry him out the store. On top OF THAT they wanted us to pay for sedation that ended up being around $180 and the nails/ear cleaning it was over $200. We didn't go in there for them to almost kill our dog and burn a hole in our pocket. Rock-O passed weeks ago at the age of 12 so I feel the need a can post this knowing I WILL NEVER go back in there for "dog services". People should be able to have faith in companies like Pets Mart- you'd think they would at least wait to get the OK before injecting or shoving pills down your pets throat. read more

They have the best collars and harnesses for my lil fur baby. And they have everything I need for her. I love this store!!!!

Service at this Petsmart location isn't the greatest. Every time I walk in to get some delicious crickets for my turtles, I have to wait at least 5 minutes before someone comes by to help me out. You see many employees as you walk into this Petsmart but none is always available to help immediately. I wonder if they're really working or simply 'standing by.' Whatever it is, for goodness sake! My turtles are dying to have those crickets ... oh! Don't forget to count your crickets because you may get less than what you had asked for. OK, time to feed my turtles now. :-) read more

I have shopped at this store 7 times and I am always impressed by the quality of the service from the sales people on the floor, the manager and the different cashiers. I also find the store to always be clean, an ample supply of products and some great sales (from time to time). Always enjoyable to buy products from a friendly staff. read more

My husband and I have been taking our pomeranian to petsmart for the last 4 years. We have been going to this particular location for about 2. I am pretty easy going when it comes to the way he's groomed with only one request...that he is not shaved. The last time we took him I had a the same request to which the groomer said ok and seemed to be on the same page. Hours later we picked him up and were hugely dissatisfied with the outcome. He was shaved everywhere but his front paws and head and where there was fur it was uneven and choppy. I understand it's just fur and it grows back but I pay over $70 to get him groomed. read more

I typical LOVE Petsmarts, however not this location. I have never experienced poorer customer service, with rude employees who have no knowledge on their products. When I asked to speak with the manager because no one could answer my simple question on whether or not the cat food I buy was in stock or not, I was surprised by how incredibly rude she was, she showed less professionalism than her employees. No surprise her employees have a negative attitude and lack of knowledge with her as a manager. I will be driving out of my way to go to any other Petsmart. read more

Belated review, but honest one! We took our Lab/Aussie shep mix girl to Petsmart grooming in this location and couldn't be happier. She was shedding like crazy and we couldn't keep up with it. We ordered the basic wash n' brush package to just get a handle on the crazy shedding issue. We declined the extra bushing addon (I think it was 15 additional minutes of brushing?) and we still were pleased as could be. She looked fab, she smelled great, and best of all she was shed-free! will be taking her back every summer :) read more

I got 2 male guinea pigs from this store in October. I had gone in a week before and the sales girl wasn't very interested in helping me. The second time I went in and actually purchased my guinea pigs the sales girl that helped me was very kind and knowledgeable about the guinea pigs and what to feed them. The reason I rated this store only 2 stars is the housing of the small animals themselves. They keep 2-3 guinea pigs in a plastic cage which is way too small and very unsanitary for them. When I picked out my guinea pigs the sales girl noticed a dry spot on their cage mate and dropped it off with the in store vet. Which was the right thing for her to do. What would have been even better was for them to have the vet call me and tell me that that guinea pig had ringworm and that he might have passed it on to my boys. Luckily I was able to get them treated but not before they gave me ringworm! This store needs to take better care of their animals! read more

Never buy from Pet Smart online. Order dog toy 12/18/16 & as of 12/28/16 I have not receive my order.Thank Fed X & Pet Smart!!!!!! James H. read more

This place has my favorite groomer there her name is Juliet she is very sweet and kind and she gets along great with my dog and every time she is done grooming my dog she looks beautiful and she always puts Bow Ties in her hair and it's always a joy to pick her up when she's done with my dog Xena read more

My groomer Ashley is great not only on-time to start and on-time to finish, but cares for my COCO just as much as i do. I have been going there over a year and would recommend them to all my friends with pets. read more

Have had my dogs groomed at the vet for years but decided to try this petsmart. Took one of my retrievers in - he is more mobile - about 2 times and then decided to bring both in and then get their pictures taken with Santa after. They did such a great job - it has been almost 3 weeks and they still look and smell fantastic. Mine aren't show dogs so I don't care if they get trimmed in places they aren't suppose to be and they did such a good job of it. Cost me only 45 for each - just the basic. Would highly recommend them. All the groomers seem so happy to be there and are great with the animals. It is nearly packed every time I go there. read more

Great service! Even with holiday shopping they have great deals and awesome service. The location is cleaner than other pet stores and doesn't smell when you walk in. After a rush of customers to the checkout line, they immediately called and check out was quick. They also take manufactur coupons. I will continue to shop here! read more

We've taken our puppy Chub Chubbs here for grooming and I think the price is a rip off. How are u gonna go from $20 for a puppy cut/nail trim to $62 for and dog cut and nail trim?!? It's insane!! Plus I have a smaller dog who weighs about 12 pounds so I don't think it's fair that they'll charge the same price for all dogs despite the weight difference. And I was pissed cuz they tried to get technical with me and charge me for a dog cut when he was still considered a puppy for another 2 more weeks until his 5 month birthday. It wasn't until I asked for the manager that they agreed to give him the puppy cut and even then I paid $25 for barely any trimming done to him. RIP OFF. There are other places that will charge you for less, go to those instead. read more

I have taken my Shih Tzu here several times for grooming and was pleased the first few times with how nice he looked. I was usually able to have the same person do the grooming each time. Unfortunately, when I took him in today, the groomer I normally saw was no longer working there and we had someone new. I think this is the worst grooming we have ever had, ever!! His face is uneven, bridge of nose is not trimmed, ears are uneven and tail looks like it still needs brushing. He doesn't even smell freshly bathed... I didn't ask to have these things fixed, we just left. This was my last time for a PetSmart grooming. read more

I have been buying cat food from Petsmart for quite a while now. Usually I'll go to whatever location is closest to me at the time but after the fantastic experience I just had at this particular location I don't think I will shop anywhere else. I purchased a bag of cat food yesterday but was disappointed when they didn't have the one I usually get. We get an all life stages cat food because we have a young cat and a senior cat. They needed food so I just grabbed the one most similar. I received an email survey last night and stated that the kind I usually purchase was not available. I just received a phone call this morning, I'm assuming it was the manager, very nice and very politely stated that they were redoing that brand and had been moving things around. Long story short the kind I usually get was just on a different shelf on another aisle. She then offered to put a bag on hold for me and said I could pick it up with for no charge. It's a small thing but it made me feel important and that they valued my opinion and my business. read more