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    Salem, NH

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    PetSmart

    3.4 (53 reviews)
    Open 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

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    Reviews With Photos

    This is only one of her several wounds she was left with
    Daniela M.

    I have taken my dog here since she was a puppy, she is now 1 yr and 8 moths. Every time she had a new appointment it kept getting worse and worse, and I just kept giving the place chance after chance thinking that if I just selected a new groomer things will get better but no, on her last appt she got bad burns to the point she had a hard time peeing. Her front right paw was also hurting her and she now no longer lets me trim any of her nails. So I have decided to write and review to alert new customers to be careful when you bring your pet to this PetSmart, I would pay attention to your pets behavior after and before the appt and listen to your pet, don't make the same mistake I did and wait until your pet is hurt. Some signs my pet would show right at the entrance shivering, whining, fast breathing, fast heart beat After groomers, she would have bad anxiety, very sad and would not like to play or eat, almost looked depressed. I am now looking for a new groomer I can fully trust. I have attached a picture of one of the wounds on her groin. The groomer that did this was named Isabel, I don't mean any harm but I just don't want this to happen to someone else's pet and that's why after a long thought process I decided to write a review.

    Calvin got a haircut!

    I took my Bichon to Isabel at Salem PetSmart Grooming and she gave him the best grooming he's ever had! He looks perfect in every way and I've never been happier with a groomer. Thank you, Isabel for a spectacular job!

    So bad.

    Don't bring your animals here to get groomed. We brought our cat to get groomed and mentioned we wanted a lion cut. They totally messed up and still charged us the full price. When we brought her home and inspected her more you could totally tell they did a horrible job. We called back and talked to the manager and they said they never got to finish her because she was not happy(which they never told us they didn't finish when we picked her up!). They refused to take her back to be finished or even give a discount. We payed FULL price for this horrible groom. Don't come here! Telling everyone I know to never come here. Pay a little extra to go somewhere better. For you and your animal.

    Theodore loves his petsmart groomers
    Rex N Kim M.

    I love these groomers Branden is fantastic with coco and Theodore it was the first time for our 160 pnd 7 yr old Saint Bernard he handled him perfect and coco always looks beautiful

    Making friends at the store. Willow and Shadow are their names. Almost the same age, as hard as it is to believe.

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    9 years ago

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    12 years ago

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    10 years ago

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    13 years ago

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    9 years ago

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    9 years ago

    Always friendly and helpful. Very thorough from head to nails. Best groom for our poochie we've found in the 15 years of dog ownership.

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    15 years ago

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    9 years ago

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    10 years ago

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    12 years ago

    I have been here several times, it's a nice huge store. The service has always been good.

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    19 years ago

    Did an absolute great job of grooming my Bichon. Rose is GREAT!! Ask for her.

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    8 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    We called the grooming department at PetSmart this morning, as the weather was too cold to wash our dogs outside.

    Mentioned in 4 reviews

    Read more highlights

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    (17 reviews)

    Thank you Alyssa Woodman for taking such great care of our dogs! We have 2 high maintenance German…read moreshepherds, and Alyssa does an amazing job of getting them groomed well while managing their anxiety. The dogs always leave happy, healthy, and clean!

    What I try and do is delete reviews that are no longer true as to their great service...it's my way…read moreof not bashing people but staying honest...or I don't review them at all. I will most definitely badly review places so I can warn people of terrible experiences. The good ones, I always try and report as well because we all want to know the bottom line on where to go. With this place I was nervous because with my pets I'm protective and picky. There was a wait to get in but the reviews made me do just that. I'm happy to report this establishment didn't disappoint. It's attractive for sure but that's not the deciding factor in any way. Aside from first visual impression which is above board as far as cleanliness and beauty...the first impression of the staff was also wonderful. They were knowledgeable and welcoming. The end result was a perfect series of cuts (I have multiple dogs of different breeds) and I loved that the first step in their spa day, which is a bath...is in an area where you can watch through a glass wall. It's clear the salon is run well and I'm personally not going to skimp on care and skill to go up the street to a chain establishment to save a few dollars for my dogs...who are most definitely family members. If you are concerned about safety..competence as well as final result and you aren't looking for a cheap fix...this place is perfect. They aren't over priced..but they aren't Walmart either. You get what you pay for and I'm very happy to have found this salon!

    Petco

    Petco

    (44 reviews)

    Absolutely terrible experience at Petco. Went in wanting to buy ONE neon tetra to go with the fish…read moreI already have, and instead of helping me, the employee immediately started interrogating me about my tank setup like I was applying for a mortgage. Meanwhile, half the tanks in the store had dead fish floating around, so maybe focus on your own fish care first. The woman working there insisted I "needed" at least 6 neon tetras, even after I explained I already have 3 black tetras and the neon tetras I already own literally came from THEIR store. Felt less like actual advice and more like a push to sell me another 3-5 overpriced $15 fish I didn't want or need. On top of that, the employees acted like customers were interrupting their social hour. Barely helpful, rude attitudes, and completely ignorant customer service. If you hate helping people that much, maybe retail and animal care isn't the job for you. I'll be taking my business elsewhere from now on.

    It's my son's 12th birthday & he begged me for another hamster, the 1 we had for years passed away…read moreover a year ago, so I said yes. We had everything at home, all I needed to buy was food & fluff stuff! He takes his time & he & his sister pick the hamster, I go & ask the woman working to help us & she asks about the habitat we have, I explain that we have a HUGE habitat at home & how I've done extensive research on hamsters & I'm aware they need deep burrows etc. She refuses to sell it to me, which I thought was extreme, since the conditions in which they are kept in the store are horrid. I go outside & call another Petco asking if its allowed & they tell me that no, she shouldn't refuse to sell me a hamster! For all she knows a customer can tell her what she wants to hear, I actually showed her the home i bought from petco btw, but now she said because it's wire cage so I explain that I'll make a habitat with a bin like she explained & still she openly refused to sell him to us, it's getting later, I had to drive 25 miles to nashua on empty & finally got him a hamster which btw, is living large. But who does she think she is? She also walked away from me in mid-sentence to help another customer who had interrupted us, and never came back over!

    Bark of the Town

    Bark of the Town

    (48 reviews)

    I've been taking my dogs here for years and the new ownership is fabulous. Well organized, helpful…read morestaff and top notch groomers. Convenient drop offs and pick ups. My two Frenchies love their grooming visits probably more so for the attention than the actual baths! Highly recommend.

    First time taking my dog here and will most definitely be the last of i could give this place 0…read morestarts i definitely would , i have been trying out different groomers for my dog for a few of her grooming's now but i have never experienced what i have with this location ... my dog was booked for a appointment weeks in advance for a full grooming service at 8:30 am , now i understand that there is no set timing on how long it takes to groom a dog but please keep in mind my dog is very tiny and barely 50lbs, they ended up taking over 6 WHOLE HOURS to groom my dog for a 8:30AM appointment my poor baby had not eaten for that whole time, i ended up picking her up at about close to 3:00pm that day. I have brought to her to multiple groomers since her last permanent groomer and i have never had any of them take such a large amount of time to groom her like this on top of it all she was trimmed very unevenly and over all horribly , She also tends to get Tear stains in the eye which usually get removed by the groomer as much as they can and i got her back with her eyes pretty much the same very dark and stained not much done to them, overall a very unpleasant experience and for the price that was paid ($100.00) it was definitely NOT worth it.Won't be retuning or recommending anyone here in the future. ****HAD TO UPDATE MY REVIEW BECAUSE I CAN NOT RESPOND TO THE OWNERS COMMENT below******* ... but there is absolutely no excuse on why a dog should take 6 hours to groomed and i was the one who called you around about 2:15 that afternoon you told me Chanel would have been ready in 45 minutes after our call at 2:15 so it was not that that's when i could make it there it's because that's what was told to me over the phone at that time . I did not get a call back so i made my way there on my own terms being that she had already been there WELL OVER 5 hours it could have been from 8:30-2:00 or 8:30-3:00 does not make any more of a difference from the fact that you took so long with my dog for something i could have done at my home with a pair of house scissors and a shaver and as for the part where you said my dog was dropped off last????.. your location opens at 7:30 am so how is a 8:30 am appointment your last appointment of the day it makes absolutely no sense ? That is something that you should take accountability for as a owner to make sure your groomers aren't over booking their clients my mom was 100% unaware that this would take 5+ hours because if that was the case we wouldn't have called as many times as we did to check up on her & we most likely wouldn't have brought her to you at all & she was also unaware of the fact that you were going to shave her she discusses a trimming with you and another thing My mom came in at 12:00pm to pick up Chanel and you never said anything about it taking an extra 4 HOURS your professionalism is terrible take some accountability because after reading through half of your reviews I'm clearly not the first or the last person this is going to happen to, she has gone to PROFESSIONAL places with more dogs and they have done way better work and taken way less time with her , at the end of the day the price does not matter to me it's the quality and you took hours with my dog to make her look like a shaved rat with no type of effort to even clean her tear stains something that every other groomer i have taken her to to does with no complaints or EXCUSES do better Angela because i don't see your business lasting much longer i will make sure to tell everyone i know about your professionalism it's disgusting clearly your the one who cares only about the money in this situation and on top of it all trying to make your clients look like liars isn't a good look either again take some accountability.

    PetSmart - petstore - Updated September 2026

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