Lowest Don't go in there! There's an incredibly rude older woman with glasses who works here. She tried to disrespect me in front of my two children for inquiring about purchasing a lizard. Instead of helping me find read more

This location is the worst. They're consistently out of stock. If you place a Shipt order, it will be a waste of time and money, because you'll only receive half of the items you ordered. Please don't go here. Try the Petsmart on Hylan Blvd. read more

When I first went to sign up for puppy training classes I had a ton of issues online. So naturally I called the store asking for help. The manager Chris was incredibly helpful offering to help me sign up for the classes, and ensure I got the current sale if I came into the store. While I wish the website would have worked in the first place, I realize that is not the stores fault and really appreciate their help and assistance to fix my problem. Today I went in for my first class and the trainer was so nice. I will update my review after our 6 weeks are finished! When I finished class I walked around the store to pick up a few things. I found everything I needed and headed to checkout. The line was long, but the cashiers kept the line moving. Overall, I had a very positive experience and how my next few weeks of classes will be just as pleasant. read more

Came in for a puppy harness. Not too much of a selection. Found what I needed. Looked for some raincoats for my dogs (large and small) they had none. In fact, their clothing collection was severely limited. Parking is plentiful. Really like this location compared to when they were across the street. read more

Like any store with self-service, I found this location filled with only counter service staff such as vet service, adoption, and checkout. I've seen other areas with at least one person, and you can seek guidance. Maybe the staff was tight that day. The location is convenient for my grand-pet's needs. I will continue to shop at this location. read more

Don't take your dog here for grooming especially if you happen to get Lisette. She just shaves all the hair off your dog with no regard to your wishes or communication of what she is capable of doing, she's not an experienced groomer and she displays very poor customer service. If you don't like your job find something else to do. My poor dog has to wait for his hair to grow back now! So sorry I didn't request Coco:( read more

If anyone goes to the Pet Smart at 1525 Forest Ave, watch out for an employee, older woman with blue eyes, curly gray hair, and a bigger build. She was incredibly snobby in front of me and my 5-year-old son. I was looking to buy a parakeet and a cage, so I asked for her assistance. She tried to rip me off and make me spend over $250 on both to which I politely declined. I explained that I had small birds my whole life and I didn't think spending so much would be necessary. She instantly got snobby with me and said, "well then you should know this is how much you're gonna be spending, maybe next time do some research and don't make impulse decisions to get animals". She then proceeded to tell me I was not allowed to buy the bird since I wasn't willing to buy the necessary cage for it. I was so appalled by her horrific attitude, but I refuse to get confrontational or loud in front of my child so I said, "right, ok thank you, we will be leaving" and walked away. I have never experienced such horrible customer service at this location, and I have been going there for over a decade. Every other employee is typically incredibly helpful, but she was an absolute terror. So, for those of you who visit this Pet Smart, watch out for that bitter old woman read more

I made an appointment for grooming online for this past weekend and I supposedly needed proof of her rabies vaccine. When I get there, she asks me for Bortadella which I did not bring paperwork for. Needless to say, I was not happy. I don't understand how it is that you make this type of mistake. No apology or nothing, this was a complete waste of my time. I will not be going there again. Pet Smart has long been going downhill especially Banfield. read more

The training is a joke, it's equivalent to being trained from YouTube. Save your money and use the dog training tutorials on YouTube, the results will be the same and it's free!! The dog washing station is in need of improvement, the water is often cold and they're short on supplies. Unless you want your pet to shiver to death bring your own towels! read more

A relatively okay selection of products. They have done reasonably well considering it's not a very large store, and the customer service is okay. read more

PetSmart Dog Training - Pet Training Near Me - STATEN ISLAND, New York

Absolutely an amazing experience here! The woman therica was extremely helpful and knowledgeable helped me with my turtle ! And what I believe to be her manager unfortunately didn't get his name! read more

This is a current review for the self-service dog wash. The current pricing is flat-rate of $20 for a maximum of 45 minutes using the bath. You must have an appointment and show up on time. We usually bring our own supplies just in case they have run out of clean towels, etc. but normally they have what you need. It's also a good idea to join the store rewards program because using the dog wash area is considered a purchase. If you're washing your dog a couple of times a month the points add up quickly & you can use them to pay for the next wash! The staff is responsible for cleaning the bath between customers which is definitely a plus compared to trying to wash your dog at home! read more

petSmart in New Dorp is a big store, with many things to choose from. The staff are very helpful as well. Also you can save some money on items. My go to store. read more

I am at the age where I am writing reviews and calling cooperate! They don't listen. Period! Never taking my dog there again! I took my dog there 2 times to many. They charge me a fee without my knowledge saying my dog has to be sedated next time. Ha! Yeah ok, and it wasn't her first time there and they cut her chin and didn't tell me. Fake dog lovers!! read more

Loved the doctor . She was helpful. Initially i wasn't crazy about not being able to go in with my dog but I think she took care of business. read more

Bov was extremely caring with our old man pup. She really knew what she was doing! She was so compassionate and overall amazing!! This was the best experience and outcome we've ever had with a groomer or vet tech. Her services are worth every penny and then some!! And she's very cost effective too!! 10 STARS read more

My preferred dog pet store supply store. I don't often need stuff since I make my own dog food at home. It's kinda scuzzy but they do their best trying to keep it clean but dog are allowed to walk inside and they gave accidents. I've bought an adorable pet Halloween costume 75%off each year. A few times a month they gave an adoption day for dogs and cats. Different rescues participate so you have shapes and sizes of all kinds not just 7 of a particular litter. I met a great dog who was over 9yrs old and he may be mine by the end of the week. I've used the grooming services for my last pup and they did an ok job but wasn't a big fan of the cut they gave her Ali only used them once for that. The 1 glaring negative was the dog training class. We took our puppy here paid for the course. She was only 3lbs at the time and they put her in a class with huge pits, mastiffs etc. She completely ignored by the train or we received not one ounce of her attention she spent the entire class teaching the big dogs and told us we should keep her in our lap since these dogs could hurt her. Ummm they why don't you have classes for big dogs and 1 for small dogs. We were told no refunds but we fought for it till we got it. So I completely recommend PetSmart for everything but the training but they do a lot of good for animal charities and I really respect that. read more

PetSmart Dog Training - The is Peanut, he's 9 and soon might be mine - Pet Training Near Me - STATEN ISLAND, New York

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If I can give them no stars I would .... the staff is amazing at pet smart BUT THE GROOMING DEPARTMENT IS THE WORSE... first of Ally (the girl at the desk for grooming) was rude and her attitude was just unfriendly.. that turned me off... 2 weeks ago my mom had walked in and had my dogs papers with her she asked them if this was good enough for him to get groomed here they said yes . It was proof of all the shots he had, considering she just came from the vet with my dog. I made an appointment over the phone they told me to just bring the same paper.. we get there and ALLY said it "wasn't good we need the actual certificate from the vet" they needed the vet to fax the same paper we showed them.. needless to say the groomer that was there was very rude and nasty rolling her eyes and talking under her breathe. I have never felt so disrespected .. it was so bad that we walked out with out my dog getting service.. I feel like they need to all get on the same page if 2ppl 2 weeks ago said the docs were enough I can't understand why the hassle 2 weeks later by 2 different people.. I WILL NEVER EVER ATTEMPT TO USE THIS GROOMING SERVICE EVER... read more

I normally don't write reviews about retail stores but today someone from PetSmart really made me smile. I'm not sure his name- he had a sling on his arm? He gave me really great recommendations for my 17 year old Yorkie who is very sick and not eating. I didn't think my dog would like the freeze dried treats he recommended me to get, but to my very pleasant surprise my dog loved them. Also, the pumpkin he recommended seemed to help his belly. In addition, he was just overall very nice and sympathetic when hearing about my doggie. He was near a lady who had an apron on for one of the dog food brands who also came up to me after and gave me very helpful advice- she was so sweet. So to the man in the arm sling and lady in the apron- thank you so much read more

Aaron, the manager thinks there's nothing wrong with an associate fake work so she could avoid ringing me up (60 year old) on a new register but once the customer in front of me completes her transaction, the associate decides to bring over the approaching customer that would have been behind me, to her register. Aaron says he does not know why I would be disappointed at that behavior; well I say, Aaron continue to work and gain experience and perhaps you will learn something. In the meantime, I put back my 60.00 of items and told him I don't see the point in shopping there again. If you choose not to respect older shopper by helping them check out faster, then guess what, you won't be adding my dollars to your sales coffers. By the way, this store is in Renton (The Landing). read more

Veterinarian services review- Dr. Cheng is amazing! If your pet is a cat I highly recommend! My cat was stuck in the corner for 45 minutes at a different vet, terrified but at PetSmart she was roaming the room like it was her home! You can tell Dr. Cheng really cares about cats and knows how to properly handle them. Thank you for making my vet visits 100x easier and less stressful! read more

Love coming here, they have a huge variety of products and services. They have a dog training school on premises. They also have grooming and veterinary services as well. They have a cat adoption center. It's a very impressive store that offers all types of amenities for our furry (or scaly, or whatever) loves, all under one roof, in a convenient location with ample parking space. The animals they sell are tropical fish, reptiles, birds, hamsters, and guinea pigs. read more

It's very sad that you drive across the island to pick up pet food and your petsmart coupon is denied as it's only for a specific store if you read the very fine print. Would have given zero stars if I could. read more

i booked an appointment for grooming for my dog with Liz. i normally book all services at the hylan blvd location, however they had no availability for grooming for the days i needed. i booked the appointment for 7:30am. my groomer Liz was late and the other employees who were already in the store wouldn't let me inside until a groomer showed up. after about 20 minutes of waiting outside, Liz finally showed up. once i approached the checkin area, Liz told me that she called me the day prior and left me a voicemail asking if i can come in for 8am instead of 7:30am... at this point, it was 7:45-7:50am so i was confused how 10-15 minutes of me being at the store was an issue when she showed up late anyways (red flag). Liz gave me more details of the services that i booked for my dog, and she took him to the grooming station with no sense of enthusiasm whatsoever. i left and continued on with my day. an hour and a half later, Liz calls me back and basically told me that my dog was misbehaving during his appointment and she is refusing to finish his service. i drove all the way back to pick him up. when i got back to the store, another groomer told me that Liz said my dog was "too wild for her". the other groomer asked Liz if she needed assistance during the service, and Liz declined her offer and instead just called me and told me he has to be picked up. my dog happens to be very social and friendly and loves meeting new people. he loves to be touched and played with so i was very confused as to how he was too wild. at the hylan blvd location, he tolerated a full 4 hour bath and haircut with no issues. after expressing my concerns, Liz said the total of my service was $60. i expressed that $60 for a bath is ridiculous as there was no haircut, nail trimming, or ear cleaning that was done. she told me she would take my dog back to the station and attempt to clean his ears and when i came home i found them to still be dirty. after i paid, i thanked the other groomer and left (and no i did not leave a tip). after reading other reviews, it looks like Liz will only be nice to your dog if they are a frequent client of hers or they are between 5-10 pounds. any bigger than that and she wont tolerate it. read more

The groomer that I had seemed inexperienced and more importantly like she couldn't care less about the service she was providing. My dog looks sloppy. It was a waste of my time, money and dog's energy. The moment we got there it seemed like she was looking for reasons to do less work on my dog. So disappointing. I'm home 3 hours after the appointment time. Not worth it at all. read more

I was impressed with the massive size of this store and the selection of each category they had. They also apparently carry Ellen Degeneres pet toy and accessories line and it's such great stuff for dogs from beds,leashes, too toys. Prices are high but if I like something I buy it regardless. Chewy.Com has been great though still since it ships for free and if I don't have time to make it to the store I can just order it online. Regardless it's a great store... definitely better then Petco read more

I read so many bad reviews about grooming department I could not disagree more. The people who are grooming the animals are attending to different animals. Animals are not easy to groom . If they were I am sure many people would not spend money to bathe ,brush, nail trim, teeth brush, and anal clean . That is a tremendous job. I know because my mother used to bathe our 4 large German Shepards in our bath tub weekly. I bring my pitbull for a groom here . I have another dog who is nearly impossible to bathe she is 70 lbs. of muscle and she does not like water. I bath her in the yard with our hose. The vet CANNOT trim her nails .KOODOS to the groomers . Sharon Baez read more

"excuse me, dude, can somebody come and show us the cats on display for adoption?" "grrrrmphh" "Eeer, ok, well this cat has been here for a while and we would like to adopt her" "Pffftmt, cant show that cat, its from the shelter" "why didnt you tell me that when I called before?" "beeeeeh" "ok, I'll call the shelter directly, it's nice to see people love animals here" read more

I got beautiful healthy fishes from here, people are so nice and helpful and gave great advice regarding the care of my new fishies. Very happy with their service. read more

Animal hospital and grooming. Classes for your puppies and dogs on puppy training or obedience and other types of classes. Good sales when they have big sales, I enjoy getting my dog food here in bulks saves you a couple dollars then going to a store or anywhere else. Plus you will find everything you want and need for you pet/s. Pet adoption available. Huge parking lot! read more

I can stand in the fish tank section for 20 minutes and not have one worker come by. I usually have to search them out. Sometimes I'm told by a worker "sure I can help you out," other times "I'll get someone for you." That's when the waiting game begins. I had one good experience here while picking out a stronger filter for my tank, the worker was very helpful, but I haven't seen him since. However, there is one girl who works by the fish tanks who likes to chastise you for buying feeder fish and worms, but that's the circle of life. I bought 8 goldfish for my turtle, four months ago, I now have 5 goldfish as tankmates because the turtle shows no interest in them. Which sadly I'm going to have to give away because they are being aggressive to my turtle, who would have thought! But anyway, every time I go to buy worms and I have her I get a lecture. read more

This place isn't bad it's a very big store with lots of selections . Animal grooming is also available . read more

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I went to the new store today. Its a nice setup A little confusing. Obviously. Two things. 1. The floor worker, didnt really help I know its a new store. Ao everyone will learn. 2. They stopped carrying the brand of dog food I get my dog. The person at the register, who worked at the other location. Didnt even know they carried CRAVE, what was said to me. Then now my opinions are looking into another petsmart , that now i have to travel to Jersey or see if i can order it online. Little bit pissed about that. But it is what it is. read more

I brought my cat for a nail clipping that they advertise. They said it would take 5 minutes, when they brought her out they said they were unable to do it because she was hissing and would not come out of the carrier. Obviously cats hissing is equivalent to a dog barking at you, she was scared. They are professionals and should be able to get a cat out of a carrier, I offered to take her out as well and they denied me service. Very unprofessional and they told me because she gave them a hard time leaving the carrier they would not clip her nails. I am very upset because I am unable to clip them myself so I brought her here with hopes they would be able to do it. Also I am almost positive there are special gloves to be able to get my 10 lb cat out of a carrier and hold her down with a towel. As a professional in grooming I don't understand why they couldn't do that. Do not bring your cat to the Forest Ave PetSmart. read more

I have purchased an Iams mature dog bag of food and the results were not pleasant. Me and my family were enjoying our dinner (steak and potatoes) and our dog started defecating all over our kitchen floor after eating the food. My new born son Joey was playing in his pen and watched in terror, now we cannot potty train him because he saw the dog doing it and he thinks it's correct. I'm not sure if it's pet smart but I have purchased iams mature dog food many of times and it has never had this affect on our little chihuahua (Betsy) she defecated more than her body weight. this is unacceptable and for that reason I'm giving it five stars read more

I never really give bad reviews but I've had it with their grooming services . Every time I bring my dog there is a problem ! I have the sweetest dog and just needed to get her nails trimmed . They called my vet to get them to fax over documents about her shots because the paper I had wasn't signed but it was a printed out bill . Then they want to tell me they can't accept it because my dog is 14 she does not need a distemper shot anymore so the groomer would not cut her nails . I wound up taking her to my vet where they cut them for free no problem read more

How many times do I have to go back to this store only to find, they are out of crickets? It's THURSDAY,they get delivery Monday. I understand Monday was a holiday,so i would expect there would be a delivery Tues. I saw the SIGN "NO CRICKETS" so I go in today and was told she just sold the last of the crickets. This is the last time . I will go to PETLAND from now on. read more

Bad customer service, waited for 15 minutes in the live fish section and none of the associates wanted to help, they just tried to pass it to someone else, finally the lady in that section who had been chatting with someone for a while decided to come by and when I asked for help she just walked passed me and said I had to wait, and started to do other things while completely ignoring me and other customers who were waiting, rally bad customer service, will keep going to the small mom and pop store where I am a valued customer. read more

Please do yourself a favor, don't ask the staff here for any advice or insight because they're not knowledgable and provide haphazard information. I asked the manager for the best dog food for seniors and he recommended a brand stating that it has "glucosamine" which mitigates the arthritis. He gave me a whole spiel & I was ready to purchase until I figured, let me look at the ingredients first. Lo and behold... No glucosamine in the ingredients. At. All. On another occasion I asked an associate for a generic eye wash solution. She claimed that they don't sell anything that requires putting something inside an animal, anything that's medication. Even generic? Well LO AND BEHOLD I found that they do carry ear irrigation (um.. That's something that goes inside an animal) and the eye wash I wanted. But it was out of stock. I then educated the associate on her store inventory and that the store does in fact, carry generic eye washes, but they ran out so if they had any in back stock - I would like to purchase. She then proceeds to say that the aisle i found it at has been empty for a while so it's probably discontinued. Really? Woman didn't even know the aisle # I got it from so how could one make that conclusion? I mean assumption *rolls eyes* read more

This store is easy for me to get to and it has everything that I need most of the time for my cats. There is a wide variety of foods, carriers, cages and other accessories. The prices are great for the most part. I have seen other reviews here. Regarding the adoption cats in the room with the glass: they do not really rush to offer assistance or go out of their way to find homes for them. When there is an event and the cats and dogs are out front they seem to do better with this. I had been looking for the June issue of Cat Fancy Magazine for about three weeks because someone mentioned an article that I may interested in reading. A floor attendant asked me if I was looking for something and I told him. He replied that they are not carrying a lot of the magazines anymore because of lack of sales. It is now - June 5 and the magazine is not in the store yet.- and subscribers have had it for three weeks. My next chance is next week- June 12th. No wonder they are selling the magazines! I would never consider using the veterinary services or the grooming services because I know that outside providers that specialize in these areas will be better. I have noticed that it is much better to visit the store during the week when the staff is ready to assist you if you need it. They are not as rushed and more likely to offer better service because there are fewer patrons. read more