Superb service and perfect repair. It did take longer than the time they had guessed but I didn't…read moremind waiting for such a well done repair

These guys know what they are doing! I have gone to them for years and so thankful to have honest…read moremechanics!

After the dealership determined my battery wasn't functioning properly during a routine inspection,…read moreI was in need of a new one. I initially visited Autozone, and they confirmed the status, but couldn't replace due its location. Pep Boys to the rescue. This shop is conveniently located right next door to Autozone. I walked in and talked to John. He gave me a reasonable quote for replacement, but it was almost closing time. He set me up for an appointment for the next day at my convenience. I arrived the following day and the whole process took less than a hour. The cost was half of what the dealership quoted. John told me about the coupons on Pep Boys website for future reference and savings. Good information, service, and experience.

Brought my Jeep here for a fuel pump replacement. The job ran past the original timeline,…read morecommunication was poor, and I was later told both batteries were dead without any clear testing explanation. After paying, I couldn't unlock my car and they tried to blame me for it "because I didn't get their battery replacement service". Walmart later confirmed only the main battery needed replacing and the auxiliary battery was fine. Disorganized staff and very unprofessional management.

Will was wonderful. Great service. Polite and knowledgeable. Highly recommend. Will use…read more Him again in the future!

Will was better then I expected I am So thankful for him…read moredoing an accurate safe fast job on my brakes. I will definitely hire him again when I need automotive help

Oil Change + 4 Tire Rotation Subaru Crosstrek: Quoted by Brandon @ $99.95 on Friday 6/27. Made…read morean appointment for 7:30 am Monday 6/29. Picked up car several hours later, work completed. Cost at checkout $123.95. I will never return.

I am extremely pleased with the customer service and work I've received. They are very timely and…read moreefficient. I love the friendly hospitality and honesty about your vehicle. I have brought my 2009 Pt cruiser to be looked at and now my 2006 Dodge Caravan. I highly recommend. Julie is awesome and so is Brandon. They have a loyal customer in me. Thank You, Northeast Auto, Tonya

I have been taking my car here for years, and even when I first started coming, they would…read morerecognize me and remember details about me. They are so personable and the service is great. I trust them to do exactly what is needed for my vehicle. I get honest, good quality work every time and won't take my car anywhere else. Highly recommend!

This establishment had my car for 8 hours and did not even take a LOOK at my car. I called the day…read moreprior and was told to bring my car in the following morning. I arrive for drop off in the morning,"red flag" number 1, the guy at the desk did not even have my car listed. STILL, stated okay no problem we got it. Arrived 8 hours later with my car in the same position I left it. The response I got when I walked in--"we didn't get to it, sorry"--I stared at him waiting for him to suggest a possible solution--he responds with another "sorry" . No customer service--how do you have someone car for 8hrs and then no suggest a solution?? Then having 5 stars must be outdated.

I love honesty and good work. And this is what they deliver. Nice to have auto mechanics you can…read moredepend on. Thanks Mears Carmel!

I took my car in for Mears to diagnose a potential issue I had. They examined my car the same day…read moreand test drove it to detect any issues. They contacted me, stating that they could not find anything that would cause what I thought was occurring. They were helpful, diligent, and honest. There was no sales pressure. Honesty goes a LONG way with me and I will definitely return to Mears when the need arises.

So with my luck, my car battery died, and decided to have it towed to the nearest place I could…read morefind, love Indy but you need a car to function if you don't live downtown. They were quick and friendly, and even sent me an electronic way to pay and allowed me to pick up after hours which was great! Glad to know they are there if I ever need them again!

My Prius had the message, "check hybrid system" so I immediately went to Professional Automotive…read moreand asked Brandon. He came out to the car and told me the possible things that could be wrong and how much it would cost, and advised me what to do with my Prius. He also said to go to Toyota and ask them. When I went to Toyota, they wanted $200 to run diagnostics! I cannot say enough good things about Professional Automotive! they are honest and always helpful.

They did a great job with a front end suspension repair last week. Up front I was given a very…read morehonest and helpful estimate / information before they did a very complete and efficient repair in reasonable amount of time and at a very fair price. A++ experience from start to finish.

Service was quick, the owner Ty is honest and knowledgeable. 12/10 family owned business I got my…read moremirror and tire sensor light fixed. Great value for the service! Thank you

Prompt and professional. Also a very nice guy…read more aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

I gave this guy every opportunity to make good on his promise to repair my car's power steering…read moreissue! I called him the first time and he came out and failed to complete the repair and wanted $130 bucks and promised to come back and repair the problem. Then it snowed. After the weather was better I never heard a word from Antwoine! I called him and he came out and again he failed to repair the car. Claimed he would ensure better communication and didn't! Haven't heard from him since. I DO NOT recommend his services. Extremely unprofessional and does not know the courtesy of a phone call and will not do what he promises. I can understand busy schedules but a phone call only takes a minute! The only reason I'm not giving him a big fat 0 is because I had to give at least one star! He won't be in business long so use him at your own risk!

We were in and out for an oil change in no time. They didn't check our tire pressure as we were…read moretold they would. The people under the bays did not like the car next to us and they kept complaining about the car. It was very unprofessional. They also did not offer to reset the car's oil change light. It could have been better but they got the job done. One other thing, it was gross when they insisted on tapping the credit card on their own with their oil gloves on.

I've been struggling with how to rate and review my experience with this location of Valvoline…read more I'll start off by saying that Valvoline is my preferred oil change spot. I'll go out of my way to use Valvoline, though I don't live particularly close to this location. I pulled up to this three-bay location. It was clear that on a warmer than usual day with the sun out that this location was doing a brisk business. While I'm typically greeted upon arrival at Valvoline, on this day I wasn't greeted until it was time for me to pull into the bay. The employees were friendly. Andrea, who is an assistant manager, was clearly engaged and active with everyone. I really like the option of staying in the car. I stated I wanted a Conventional oil change. It's the low-end option, however, my car is older and it more than suffices. I opted for windshield wipers and I had a $10 off coupon. The wait was longer than usual, however, given the brisk business I expected that. It was fine. Once I was in the bay, things went fairly timely. They did seem to have difficulty changing my windshield wipers. Andrea made a point of noting the cuts she'd gotten on her fingers. As I'm a Valvoline regular, the option of e-mailing my receipt was offered and taken. In theory, things went pretty well here. However, I'll admit a couple things bugged me. One, while parking in a bay I heard the assistant manager talking to an employee about going home when he was able. The conversation went that he'd been unable to stay to a time she needed so, essentially, he might as well go ahead and go home. I obviously know nothing about the employee, but I do know that HR conversations shouldn't be had within the listening ears of customers. Even if everything was perfect, it "sounded" rude. The experience also seemed to me a bit overpriced. Maybe it's not. Maybe it's perfectly fine. But, the oil change is typically around $39.99. I paid around $96 total. So, I paid over $50 for windshield wipers? Plus, I had a $10 coupon. Unfortunately, this also leads to the fact that I never received the receipt via e-mail. My e-mail is correct in the system - I regularly get e-mails from Valvoline. So, that's not it. As I'd already had an issue with the swiping of my card, it just makes me a bit nervous to not turn around and get my receipt. I don't know. This definitely wasn't a bad experience. It just didn't rise up to the usual Valvoline experience. To her credit, and it must be noted, Andrea was friendly as was the other employee. However, these little things distracted from the experience. If I could go 3.5 stars, I probably would lean that way. Unfortunately, I can't. In the absence of that option, I'm acknowledging that this wasn't quite a miss, but it was a rare off-day for Valvoline. I'll definitely use Valvoline again, however, I'll likely stick to my more preferred locations.