Buyer Beware!!! If you have a trade-in or you're shopping for a Type S... RUN!!!! My review is a little lengthy, but it's worth the read if you want to save money and get the BEST DEAL because IT'S NOT HERE. I want to share my recent experience with Phil Smith Acura in Pompano Beach, Florida, to help fellow car buyers make informed choices. While I understand that the ultimate responsibility lies with the consumer, my story can be a valuable lesson for eager but less experienced car buyers. To begin, let me clarify that we absolutely adore the Acura MDX Type S; it's a true beauty. Our journey started with the intention of exploring Acura without an immediate plan of making a purchase. During our first conversation with Carlos, the car was quoted at $75k, which we test-drove. However, things took an unexpected turn when we got our trade-in appraised. Suddenly, the narrative shifted, and we were informed, "Great news! We can offer you 'x' for your trade-in, but the Type S is in limited supply, and all dealerships are pricing it above the market rate." This struck me as odd, but I couldn't pinpoint why. I inquired further, and they elaborated on the rarity of this particular model and how it was challenging for dealerships to keep it in stock. My husband agreed with their explanation, and we proceeded. That night, I could not ignore the sense of unease that I felt. We always strive to be good stewards of our money, and at first, I believed that the bigger purchase was the cause of my hesitation. However, in hindsight, I understand that my intuition was urging me to walk away. In the spirit of helping fellow buyers, based on our research and firsthand experiences, we strongly recommend exploring alternative dealerships like Delray Acura, Rick Case Acura, Pembroke Pines Acura, or West Palm Beach Acura. A little too late, we spoke with each of them, and each one confirmed that they were absolutely not selling above the MSRP price. Delray Acura even offered us a generous $5,000 discount. We're kicking ourselves so hard right now for not thoroughly exploring our options. Avoid the frustrations we encountered at Phil Smith Acura, and may your car-buying journey be smoother. We revisited Phil Smith Acura and spoke with their General Manager, Phil. He acknowledged that their dealership marks up their prices even when other dealerships do not. This was in stark contrast to what the sales associates had previously told us. It's worth noting that the price of our car was only listed as the MSRP. Phil's honesty in admitting this reinforces our decision to share our experience with others. read more

My wife and I were shopping for an Acura and stumbled upon Phil Smith Acura in Pompano Beach, FL. We'd already visited a couple of dealers and had checked out TrueCars.com, so we knew exactly what we wanted and what price we should expect to pay after all the back-and-forth BS negotiations. I called Phil Smith Acura and spoke to a sales associate named MICHAEL LEYDEN. I told him we'd been shopping, talked to a few sources and asked for their price in order to justify us driving 45 minutes to the lot in order to make a deal. He gave me a price that I conveyed to an auto broker I was also working with. The broker said that price was so good that it has to be a "bait 'n' switch" to get you on the lot, then sell you something more expensive. It wasn't. Phil Smith Acura and Michael Leyden gave us the exact car we were expecting at a price $2700 less than any other dealer was offering. In addition, they gave us $800 more for our trade-in than anyone else was offering. Michael was a "no pressure" gentleman throughout the process and was a pleasure to work with. It's almost embarrassing to admit, but their overall offer was so much better than anyone else's that I couldn't even think of any areas to claim "you have to do better" because they were already better than anyone else's proposals. By TrueCar.com, we paid $2100 less than what they considered a "Good" price for that vehicle. When you look at their "Fair" price, the benefit only increases. All-In-All, I would rate our experience as 5-stars. The dealings were calm and comfortable, the price was good, Michael Leydon was an excellent rep and easy to deal with and the overall experience was quite good. The finance manager was a little annoying, but not to the point of souring the overall experience. The best compliment I can offer is that not only would I repeat my business, I would unreservedly refer Phil Smith Acura and Michael Leyden to my friends and family. read more

"arrogant, rude, racism, discriminatory and nasty salesman, internet and general manager" the sales department and internet are the must rude, poor customer services manners. the general manager mr. myers is super arrogant and discriminatory. i tried to talk to him while i was in front of him he walked away with bad bad aptitude!! robert black a senior salesman is one if the bigger a... from europe do not fool by his european accept nasty and super pushing individual asking to "purchase a unit with out provided me any time of negotiation or paper work at all" in addition, he pulled out my credit report multiples with out my consent (it is federal violation). in addition, he harassing me many mouths along with his teammates like andrew (a salesman from the islands), michael, and the internet manager (female). the sales car manager philly franchina is out a control. screaming at me and he was acting drunk and nasty bad attitude and super arrogant and he tried to "intimidated me many times . i went to look for a pre owned certified and he was pushing to buy a new acura that i was not interest since i have been a happy acura owner over 20 years. in addition, they were making fun of my old used acura telling me "your acura is running in one leg and derogatory comments" they intention is creative fear and playing mental games so you can be rush to buy one of the new unit, really ? the general manager charles myers can careless all of the are work to together to verbally abuse me and stocking and other salesman that i cannot remember their names. if you need to buy a new or used acura please do your homework and look for location north as you can. read more

I've just purchased my 6th Acura from this dealership. I have never been disappointed in the process of purchasing or service from them. I received a call from Cheryl, after submitting a request for a coupon that was emailed to me. Cheryl set up an appointment and I met with Tony Punzi to test drive and purchase the 2018 RLX. Cheryl was also involved in the process. Tony knew that I'd purchased many vehicles so, we were able to quickly come to an agreement on the bottom line...the cost! I was very happy with what they offered me. Dealing with Tony was more like dealing with a friend, not a salesperson. Due to the late hour, when we finished the paperwork, I opted to return the next day, to go over some of the "bells and whistles" on the car, that I needed an update on. Mike Leyden took time to go over everything with me and made sure that all my questions were answered. He was very patient and thorough and also... wonderful to deal with! Thank you, Tony, Mike and Cheryl! You guys were great and worked beautifully as a team. True shining stars at Phil Smith Acura! Thanks, so much!! read more

This is an excellent Acura dealership. My first experience was speaking to service adviser Renee over the phone. I explained that I had recently been in a car accident and needed my tow bolts replaced, but that I had gotten some conflicting information from the body shop and another Acura dealership. She recommended that I come in for a free consultation. After examining my car and even taking me out to the garage to explain what needed to be done, Renee created an estimate for services and ordered all necessary parts - even ones that may not be needed, but could be returned - at no charge to me. While the service was performed they provided a complimentary loaner car and kept me apprised of their progress. Since then, I have returned for a routine service appointment and remain impressed with their professionalism, customer service, and willingness to go the extra mile to keep their customers happy. Highly recommended. read more

Hard to believe I gave a car dealership a rating of 5 but they earned it. Our sales person, Greg was great in understanding our needs and showing us everything about the RDX. When we said we did not want to waste anyone's time he helped make the process easy. He brought the manager, Raffy, over quickly and we quickly agreed on a deal. During the waiting process all the people at the dealership were very supportive and positive. The dealership treated us very well and when I went back to resolve a problem with Acuralink, no less than 3 people helped me out. Had a chance to meet the general manager, Phil, who thanked me buying the car and just talked for a bit. I cannot say enough positive things about the experience of buying my car at Phl Smith, especially how Greg was outstanding in the process. My RDX is amazing and they were right on about everything. They show the customer service is still a #1 priority. read more

I had such a wonderful experience at this dealership. I spent the last week visiting multiple dealerships and Phil Smith Acura was by far the best. Most of the other dealerships were extremely pushy despite me telling them from the start that I was not going to be leaving with a vehicle that same day. When I saw Mike at Acura he was the complete opposite. He still gave me plenty of attention and answered all of my questions. He was personable, polite, and kind. I came back 2 days later and bought my RDX and I couldn't be happier. I haven't bought a car in nearly 9 years and everyone from the salesman to the finance department to the manager (Phil) were extremely kind and accommodating. As a die hard Dolphins fan, it pained me to buy a car from a Patriots fan, but that just goes to show how much I loved Acura and their team read more

Recently, I had the pleasure of purchasing a car through a long-time acquaintance for 20 years, Phil Franchino, and the experience was nothing short of exceptional. From the moment we started discussing my needs to the final paperwork, the whole team including my salesperson Deya and finance manager Tony with their professionalism and personalized approach shone through. Their in-depth knowledge of the industry, combined with our established trust, made the entire process smooth and enjoyable. I felt valued as a customer, and their attention to detail ensured that I found the perfect vehicle. Thanks to their guidance and expertise, I am now a happy owner of a car that perfectly fits my requirements. I highly recommend Phil Franchino, Deya and Tony for anyone looking for a trustworthy and seamless car-buying experience. read more

Other dealerships dont compare to Phil Smith Acura. The second I walked in I was greeted by Andrew Hinds who made sure I felt comfortable and ultimately helped me find the car I was looking for. He helped narrow down the search for me and was able to answer any questions I had as well as explain some things I later found useful. Phil Franchina made sure the process was smooth and pleasant. I showed up an hour before the dealership closed and yet the staff worked diligently and was very helpful in the process. Sam powers the finance manager made sure to explain everything quickly and concise. Phil Smith Acura is making deals left and right, I have never been so excited to drive off the lot. I couldn't have asked for a better experience. read more

I couldn't of had a better experience buying my Acura RDX 2-7-2020- Colin Cosgrove was my product specialist and made my experience of paying a pleasure and Hassel free- he was attentive, perthrough all and got me threw the process of receiving my car on time for me to get to my dentist appointment that day- I came back the next day and he set up everything and made sure to answer all my questions and invited me back at anytime for additional help if needed- he's definitely a keeper and very perfessional and would recommend him to anyone who's buying a car or suv for a excellent experience - I must add- everyone from start to finish was wonderful - finance, finance director- thank you and love the suv read more

I want to take the time to thank all the guys from Phil Smith Acura, from Philip Franchina, to Spencer Martinez, to Mark (my sakes guy) and to the gentlemen in finance, over at Phil Smith Acura. They went above and beyond to make my lease experience exceptional. They were courteous, very friendly and very professional. I can't thank them enough. It was the first time I buy a car and have a wonderful experience. Never though it could be possible. For real! If anyone is thinking of buying an Acura, go there first. I can't tell you how happy I am I bought my ILX from these guys. They have a customer for life. read more

From initial phone call to finalizing the lease, working with Michael Leyden at Phil Smith Acura was a great experience. After shopping around for about six months and going through the usual car sales hassles, we finally ended up at Phil Smith in Pompano. Working with Michael was a breath of fresh air-- he is knowledgeable, straightforward, and respectful of the buyers's time. It is absolutely worth the time to work with a professional who understands that the car buying process does not have to be drawn out or painful. Definitely would recommend to friends and family. read more

One day at another dealer trying to buy a used 2019 MDX without success and the next day at Phil Smith Acura buying a new 2020 MDX for nearly the same price. Some things happen for a reason. As new to this dealership, we were treated as a valued customer and our requests listened to by Bob, our sales person. No high pressure sales when we went to complete the deal with the finance department. This dealership will be my first stop in the future, because I know I can get a fair deal. read more

I just purchased a pre-owned Acura MDX from this dealership and they were awesome! Michael and Rafael were great to work with and very professional. I live in Alabama and found the car online at a really great deal. My husband and I flew down and picked up the car. Michael picked us up from the airport and had everything ready to go for us. This dealership has great service and we are very pleased with the car. I would highly recommend this dealership and will buy there again. read more

Bought our new RDX here while visiting from NJ. We had an excellent experience from our salesmen Vladimir who was no pressure, professional and fun to talk with. The Sales Manager Phil really made sure we had a pleasurable experience, Ferris in service made certain the car was ready as promised and Tracie in accounting had all the paperwork necessary for an out of state purchase. Highly recommend this dealership and will buy from them again in the future. read more

WOW! Had a fantastic car buying experience at Phil Smith, Acura, Pompano Beach today. We bought our 3rd Acura - a 2020 RDX from Tony Punzi, who is the best! Tony is an expert! He reviews every single item and makes sure that you understand exactly how all the technology works. We suggest to anyone who wants the easiest and best car buying experience to visit Tony at Phil Smith Acura, Pompano Beach, you will be more than happy with this decision! read more

Manager and others from sales should not be working for Acura. Very disrespectful and unprofessional to a level you would not believe. At this moment I'm debating if I should get a lawyer to address this as they went as low as calling me a liar in loud voice. If you have any suggestion, please let me know. There is a complaint with Acura already in place. Hope they do something about it read more

I just recently purchased the 2019 ILX. This dealership was hands down the friendliest, "no pressure" and most helpful Acura dealership I've been to. Andrew Hinds helped me with my purchase. He was patient and knowledgeable. I never felt rushed. This is my first new car. I couldn't have asked for a better experience from everyone at this dealership! Thank you! read more

Best customer service ever!!! Such a friendly comfortable atmosphere! The staff makes you feel right at home! Finally have the car of my dreams, big thanks to Phil Franchina for getting me into my Acura and being so courteous throughout my experience! Also thanks to Spencer for talking me through all my new technology!! So obsessed!:) thanks Acura:) read more