Workers nice enough to car appeared to look nice but when took it home after further inspection the…read moreseats were patched with tak door armrest not secured to the door. Just little annoying things. Nice people but average cars

Stopped on a Thursday to test drive a 2018 Ford Mustang convertible. Salesman named Eugene tried to…read moreassist me. Got the year wrong. Said it was a 17 when it was an 18. It was listed for $15,995. He then said that was the "credit" price and if I was paying cash (which I was) it would be $14,000. Test drove the car and it drove great. Asked him if he would hold it for me until tomorrow (Friday). He said they would hold it for $350 for 3 days. Told him I only had $200 on me, which he let pass, so I decided if it wasn't there when I was ready to buy, it wasn't meant to be. The next day, I got the settlement from my insurance and texted Eugene to see if the car was still there and if it was, I would come down with a $14,000 check tomorrow. His reply - Hi Ken, sorry I was busy. It's great that you're getting your settlement pay out, but I cannot sell a car for 14,000. I said "I guess I should have taken you up on the offer when you made it" and thanked him for his time. He then texted me again to argue that he quoted me the list price as the "cash" price, which he did not. Totally unprofessional. Just go somewhere else. Disaster avoided.

They tried to scam me by listing the price of the vehicle $24,995. When i went through the…read morepurchasing process they tried to sneak in a $800 fee for a rear brake lights safety product (supposedly added on already). Their hope is that people will be tired from the process and just pay it. Little do they know this dishonest scam will likely put them out of business.

CROSSROADS SCAMS CUSTOMERS BY FORCING CUSTOMERS TO PAY $800 FOR AN AFTERMARKET ACCESSORY THAT IS…read moreTECHNICALLY ILLEGAL. They install an accessory that makes the rear window brake light flash when you are braking. You can buy parts for $50 or less that will make your rear window brake light do this. The install can easily be done in less than an hour. Other dealers pull this scam on customers and make a few hundred easy bucks by charging an average of $300 - $500. Crossroads charges $795!!! Ridiculous! On top of that, accessories that make the rear window brake light flash ARE ILLEGAL! Crossroads will try to argue that this is not true, but you can easily read about it online. Just use AI and ask about the legality of this. I've included some info from Google AI to give you a glimpse into the fact that this accessory is a rip-off and it's not even legal. My Question posed to Google AI: Some car dealers add an accessory that makes the rear window brake light flash and then charge the buyer hundreds of dollars for it. Is that a good deal for the customer? Google AI Answer: No, it is generally considered a poor deal for the customer. While the feature is marketed as a "safety essential," the price charged by dealerships rarely aligns with the actual value of the product or the effort required to install it. Financial Value: You are paying a 2,000%+ markup. The hardware is a simple pulse module worth about $15, yet dealers charge $300 to $500. Installation Effort: It is a 10-minute job that involves clipping a single wire. Most shops would charge a fraction of the dealer's price for the same labor. Insurance Myths: Dealers sometimes claim it will lower your insurance premiums. In reality, most insurance companies do not offer a specific discount for pulsing third brake lights. Resale Value: This accessory adds zero value to your car's trade-in or resale price in the future. If a dealer insists on charging for it, it is often a "shell game" used to increase their profit margin on the vehicle. My Question posed to Google AI: Is it illegal to have an accessory on your car that makes the rear window brake light flash when you are braking? Google AI Answer: In the United States and Canada, adding an accessory that makes your rear window brake light (CHMSL) flash is technically illegal under federal regulations. Key Findings: Steady-Burning Requirement: Under FMVSS No. 108, all stop lamps, including the CHMSL, must be steady-burning when in use. Prohibition on Flashing: NHTSA has consistently maintained that pulsating or flashing brake lights do not comply with FMVSS 108, citing potential confusion and distraction for other drivers. Manufacturer/Dealer Prohibition: Manufacturers, distributors, and dealers are forbidden from installing devices that cause the third brake light to flash. Exceptions: The only exception to the steady-burning rule is for turn signals or emergency flashers. Liability: In the event of a rear-end collision, an opposing attorney could argue that your non-standard, illegal lighting confused the other driver, potentially shifting civil liability to you.

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

If I could give a 0 stars, I would. I have personally never dealt with a more frustrating group of…read morepeople in my life. I bought a truck from them over 3 years ago, and to this day have still never been reimbursed for the sales taxes they improperly collected on my behalf. I registered the truck in my state when I got it home, at which point I paid registration and sales taxes on it in the correct amount, and was told by the DMV official that I was due reimbursement from the seller, as they were not supposed to collect taxes for me. Upscale Auto (Ashley in particular) sent a check to my mom's address for the wrong amount (the lower sales tax rate I paid in my state, not what she collected from me). We voided the check and requested another for the correct amount, which was then filled out incorrectly and was also un-cashable. At this point, it had already been 6 months of trying to get back what I was owed, and Ashley and refused to send another as she already paid to mail two. If this was my fault as the consumer, I would understand, but this seems to be pure intentional negligence and/or weaponized incompetence. She and her husband both have not responded to a single message or phone call I've sent in the last two years with any sort of semblance of a resolution. The only explanation I can have at this point is planned thievery/tax fraud. They are welcome to challenge this comment with proof of a resolution, but I doubt they care about their reputation more than the money they owe. I cannot stress enough, do not use this stealership for any of your business needs. Please save yourself the headache and go elsewhere.

Do not let them receive any funding off of financing. They continue to dodge every attempt to…read morereceive the funds that are due to us (tax/title/etc fees) from the financing package from the lender. Had to pay these items out of pocket and await their disbursement which we have been asking for over a year. Other reviews state they are crooks. Extremely hard to argue when they are attempting to steal actual money.

Very disappointing service. Had to take my car back for 2 service issues that were supposedly…read morerepaired 10 days ago. After waiting 2 1/2 hours, the young lady called my cell, as she must have forgot she lead to me their waiting area. Anyway, she tried to say I now needed a window motor for a different window which they never repaired before. They were also suppose to reset the steering wheel to center after an alignment but that wasn't done very well either...... This place has serious issues and needs leadership to fix.

The worst service department response ever! 1st attempt -…read morecalled and got transferred - they hung up on me. 2nd attempt - I left a quote request on the website chat bot. 4 days later - still no reply. 3rd attempt - I called again. 3 separate phone calls to the service department....no answer. 4th attempt - called again later...spoke to someone that said they would pass my quote request on....2 days later, still no response. 5th and final attempt - emailed my request from their website - no response. How they're in business still is a mystery!