If you look at the more recent reviews, you'll see a clear trend: the quality of his installer has decreased significantly. Note that this company has been acquired by Mars Home Solutions, so this review applies to them as well. My complaint centers primarily around the complete ineptitude in completing the final inspection, which took around 9 months from the actual install. The inspection failed 4 times. Was it because the inspector kept finding new issues? No - it's simply because the issues pointed out by the inspector were not resolved by the time the next inspection happens. The pattern went like this: - Inspector clearly communicates what needs to be fixed - Solar Savings Direct send out a contractor 30 minutes before the next inspection and doesn't resolve the issue (and in some cases was unaware of the scope of work needed to be completed) - Inspector then fails the inspection again. Rinse & repeat I called the city and talked to the inspector myself. Very reasonable guy. Was very clear about what needed to be done and was not asking for anything unreasonable. I eventually had to drag in the CEO of Solar Direct to get the issue resolved. Additionally, all of the INDIVDUALS from Solar Savings Direct were reasonable to work with on a personal level. Support team, techs - all great individually, no complaints. But the core issue is that the left hand doesn't know what the right is doing, and the result is that a simple process drags out months and wastes countless hours of your time. The people on the ground are great. The inspection operations/management staff should be fired for incompetence. I have to give Solar Savings Direct / Mars Home Solutions 1 star because a routine inspection should not take 9 months, and all of the failures to pass the inspection were completely self inflicted due to management incompetence. read more

DO NOT use this company. It has been a hazing and saga from the start. The ineptitude and lack of accountability I have experienced is unparalleled to any company I have dealt with. The errors have ranged from ridiculously basic to downright hazardous; only discovered when I was forced spend thousands of dollars on outside electrical inspections. I have been waiting for reimbursement for 5 months now. Initially, it took four months and 5 visits to get the system off the ground due to a failed inspection, disconnected batteries, upside down sensors, lack of proper grounding . A year after the ridiculous installation problems, I began to experience a vibration throughout my home that would shock my very being throughout the day and night, even through my mattress, directly into my ear. It has cost me sleep, sanity and shattered the peace in my own home. The owner, even after all the missteps and mistakes, kept saying it was my ear. I had to hire two electricians for electrical inspections for a total of 2000 dollars because Solar Savings didn't have the will or the skill to identify the problem. The first electrician found grounding problems. The second found that they had incorrectly wired a gas generator into the solar system, which was back feeding for over a year. This could have very well damaged my system because the vibration continues and the assistance and reimbursement promised is nonexistent despite phone calls and emails and assurances from the company. This system cost me over 32k on a loan and now an additional 2k for the pleasure. I have had to fight my way to getting any assistance after being gaslit, stonewalled or just plain dropped for months at a time. Oh yeah, I was sexually harassed by one of the managers that did the completely messed up installation. Think he was too busy thinking about that instead of grounding rods, batteries and backfeeding. Even after my complaint to the company, they kept suggesting that he be the one to come back and look at my system! Dealing with this company has become a second job and they have treated me, despite the never ending visits, evidence of their incompetence and the money I paid, like a nuisance. This is not a good company. Don't do it. read more

Let's be honest--installing solar and battery systems is a pain. Despite what government ads and programs might claim, the reality is that you're often navigating a maze of bureaucracy, outdated rules, and frustrating red tape that make the whole process harder than it should be. That's where Solar Savings Direct made all the difference. They were in my corner every step of the way, helping me push through the nonsense to achieve my goal of energy independence. I worked directly with Nic Torvent (nic@solarsavingsdirect.com), who clearly explained each stage of the process. More importantly, when things didn't go as planned--and let's face it, they rarely do--Nic was right there to help me understand why and to work through the challenges with persistence and professionalism. If you're looking for a solar partner who actually has your best interests in mind, give Nic a call. I couldn't recommend him and the Solar Savings Direct team more highly. read more

Horrible. Run do not walk. Wish I never met them. Most of the time that they are on the site they were on their phones calling someone asking them what the heck they're supposed to be doing because they had no clue. Took almost a year to get the system up and running and it's still sucks read more

I highly recommend Solar Savings Direct. I just recently had solar installed on my house and out of all the companies that I had reviewed I chose Solar Savings Direct. They were professional, super knowledgeable, and extremely friendly. From the sales manager, office personnel, to the field technicians - they communicated & provided excellent service. I am so very happy with my decision & choice of solar companies to work with. D.Myers 3.12.25 read more

Came, installed and left in record time. So clean after they left you would have thought no one had been here.

***** UPDATE May 24, 2023 ***** There's been many bumps along the way and to be honest, unless you have lots of patience and time on your hands, go elsewhere. I needed extra Solar panels and that's why I contacted Home Pro Solutions (they are partners with this company). Everything was installed quickly because I called the office 2X a week to make sure my project was moving along properly. If I didn't call, I wouldn't have Solar as of today. The communication is lacking in a big way, the excuses as to why things aren't moving along are many, and to have failed the final inspection 2X is very frustrating. Why isn't someone reviewing the plans and making sure everything is going to pass? It's been over 2 months since my install and I've yet to have my final inspection complete due to it not passing. O yea, and if I don't call or email, I would wait even longer. Don't take the NEM3 crisis as an excuse. I think more employees are needed or less projects should be accepted. PS- 5 of my family members purchased Solar from this company and we've all endured the same LACK OF communication issues and have had to check in regarding our project to make things move along read more

Solar Savings Direct - Solar Installation Near Me - Shingle Springs, California

I would strongly advise not doing business with Solar Savings Direct. This company has been a nightmare to work with. To start off with the job was supposed to be completed within 3 months. Here we are 9 months later and the system is still not live. Challenges we have faced Expect a 3-5 day delay in email replies Don't expect people to call back or answer your first call Unprepared installers - on more than one occasion they showed up with the wrong material Every part of the job has been subbed out to another company and there is no sense of ownership Poor communication - never followed up with contracts needing to be signed Did not process paperwork with PGE. Once project was completed and I was ready to turn it on, I now have to start a 30-60 day process with PGE Installers did left trash by my power mains and I found 2 redbull cans and trash on my roof They removed the clay tiles after I has asked several times and threw them down onto the ground leaving a big mess Don't expect any level of professionalism, help, or project management from them. You will have to project manage this the entire way if you choose to work with them. I do not have a better alternative to recommend, but unless you have the time to manage the project every step of the way and have a 12 month timeline you should not work with them. read more

DO Not use this company! The right hand doesn't know what the left is doing. They kiss your ass and make empty promises of better service, only to repeatedly drop the ball. They make excuse after excuse after excuse, but nothing changes, emails aren't responded to, and there is no follow up. We have been dealing with them now for nearly a year, trying to get our job completed. We have paid over $40k to them and unfortunately have paid in full for this job and we still are not fully hooked up. This has been one of the most aggravating experiences with a business that I've ever had. With so many solar companies to choose from I regret choosing Solar Savings Direct. And now I'm stuck with them for the life of our system! The one good thing I have to say about them is that the guys who have come out; the workmen and technicians are great. They are knowledgeable, professional, and get the job done once they've actually been scheduled to do it. It's the management that sucks. read more

The service from beginning to end was amazing! From the first meeting to the installation and even the follow-up months later, it was unexpected and much appreciated. I also have to mention that the installation folks, which are usually a get-in and get-out type as I have seen with so many other companies were on time, announced when they were coming, and kept us up to date on what was happening. There was also the dedication and care to the property and the neighbor's yard. I have seen other installers use ugly pipes that are placed around the property that are terrible and an eyesore. These folks did it right, looked for the best way around, and used the house's existing solar paths to make the install look clean. I swear if you do not see the panels on the house, you wouldn't know we had solar. I hate the metal pipes on the neighbor's houses that make the property look so unappealing. If you want solar and want the best from beginning to end you need to choose these folks. You will love it. read more

Nic from Solar Savings Direct was very helpful and built our solar system based off our needs. He was very informative and hooked us up to save money! Our install team was awesome! Jhonas, the foreman, met me in the morning and let me know everything about the install. Mark, the battery tech, and Talon and Jabe installed everything quickly and didn't leave any mess whatsoever. Just a quick call to Nic what seemed like weeks ago and already got the solar installed Highly recommended read more

We just had our solar panels installed and couldn't be happier with the results. The installers were efficient, fast, knowledgeable and cleaned up all the mess when they finished the job. A shout out to John, Conner, and Justin for a job very well done. read more

Quality install and top notch workmanship. The best thing I can say about this company is that no matter what curveballs are thrown between building departments and utility companies they always strive to make things right. read more

Love the company. One thing I know for sure is that for a company that installs the volume of systems that SSD does (A LOT), they are always willing to answer the phones and work hard to provide the highest customer satisfaction possible. Things do go wrong from time to time.... It's construction after all, but SSD always does everything in their power to make it right. 500 plus positive Google reviews can't be wrong. read more

For sure thought I already wrote a review for these guys, as they are AWESOME. I came to update my review and, to my surprise and disappointment, I hadn't written one yet. WHAT?! My husband and I did A LOT of research on solar options for our home before committing to anything. We contemplated leasing and came to a fairly quick realization that doing so would not be beneficial for a myriad of reasons. Most importantly, it didn't make sense financially and there were a lot of risks (leasing solar is shady business, in my opinion). Buying solar can also be expensive and initially didn't seem very feasible... Then we came across Solar Savings Direct. We primarily worked with Grant but the entire team is wonderful. They're very knowledgeable, genuinely friendly and honest. They talked through all the details and were incredibly patient with us, as we tend to ask a lot of questions. They ensured we were getting the right amount of panels to meet our needs and what I really loved was the financing options through the bank they partner with. They were much more flexible than any others we had come across. This allowed us to keep our payment low and really see the return on investment. We pay less now on the solar loan than what our monthly bill used to be with PGE. Last year we saved over $500. That plus the added value to our home. They were also quick on the install process without sacrificing quality of work. It came with a smart EV charger, which we now use for our PHEV vehicle, and a nifty app to track our production. We can even check the individual panel layout on our phone to see what each panel is producing - an easy way to quickly spot issues and identify the specific panel. Of course, to date we have had no problems. Now to the update I was going to make today... These guys are life savers! Power goes out at the house and they provide a generator free of charge to hold us over until it's restored. Not only that but they respond quickly and bring the generator to you! I couldn't rave about these guys any more. If you're gonna do it, go with Solar Savings Direct. If you're not sure, at least talk to them about it. You won't regret it. read more

Solar Savings Direct - Panels blend in nicely with the roof. - Solar Installation Near Me - Shingle Springs, California

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We are new customers to the solar world. We recently had our solar installed three days ago with Solar Savings Direct. Mark and Clay and their team were very professional thorough and got the job done within two days. Looking forward to getting our solar up and running. read more

I installed solar as part of a remodel and I can't say enough good things about working with Solar Savings Direct. They were extremely patient with me when I had to move things around, did everything with a smile, and successfully got me PGE PTO without any issues whatsoever. I am extremely happy with the decision to go with SSD. read more

From start to finish, it was a great experience with Solar Savings Direct. I thought I got a fair price and given the rush to get in for NEM2 at the time, they did everything in their power to move things along on their end. Thanks again to Tim and the whole team for making it happen. Would highly recommend Solar Savings! read more

Everything up to the install was great. Once the install was done, there was absolutely no follow-up by Solar Direct. None. Even the installers informed me that a representative from Solar would contact me to follow-up on the install, provide access to the app, inform me of the next steps (provision from PG&E), and even (to my surprise) that they would paint the conduit (even though I was not expecting that). During the city inspection, there was a 3rd party representative present; but they were not able to answer any of my questions and informed me someone from Solar would be contacting me. Their follow-up was pretty much non-existent. read more

Great crew on time professional explained the process answered all my question and finished quickly. I think my yard was cleaner after they left. all and all great experience made better with their professional demeanor. thx for the great work!!! read more

Signed contract 2/23. Still not done. Trashed my garden sprinklers, refuse to repair. left trash and foot sized cement paddies on my lawn. Piping mounted on out side of house sagged and left exposed wire.Demanded payment payment one month prior to hook up to PG&E. Two weeks ago disconnected sub panel lost $300 of food. I've called and called; no time frame of if or when they will connect my sub panel. For get getting any help how to receive your tax credit. I paid 64K for 32 panels with ground mounts. What happened to standing by your work, being honest? read more

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If I had to sum up this company in one word, it would be "unprofessional". This is the actual email I received: "Why would I not want to show you more pricing, gee I wonder." What kind of business actually writes that in an email? If I had to sum up this business in two words, it would be "unprofessional" and "overpriced". They are WAY more than the other 4 quotes we received. Stay away from Solar Savings Direct! read more

Got a great quote from Tim at HomePro solutions, after two other companies fell through. he had a very competitive quote and once we agreed on the project, solar savings direct was incredibly helpful and understanding the process and keeping me in the loop. Big shout out to Jessica and Monica, as well as the receptionist at the office, cannot remember her name. Just above and beyond customer service. This was a long wait with PG&E delays - they kept us in the loop the whole time and put our mind at ease when we ran into another speed bump with PG&E. Thank you so much! read more

Solar Savings Direct - Solar Installation Near Me - Shingle Springs, California

I just don't get it why these guys get voted #1 in EDH village life's poll. First of all - they kept asking questions one at at time - e.g. metal / non-metal roof, roof pitch (even when plan was provided), direction of ridge line (which was on the plan), and then if it will be a cash payment etc. But I kept my patience and provided all the data. Then I was told that if I generated surplus electricity, under NEM2.0 it was around 30cents - ignoring the difference between net metering and true surplus. But anyways - we go through all that and finally have a contract. And even though I kept asking if they will come and install the conduit for the electricity while my wall was open, my representative kept waffling on the thing. Then finally I said - can he confirm that they can install the wiring over the next two weeks when I needed it, and then the vagueness all came to an end and the answer was NO. So why did we have to go through all the dancing around the question - if I need something and they can't do it, game over - but don't ask to sign the contract without understanding what the customer is asking for. Just as a data point - went with somebody else. They were fast - gave me a design in a few days, knew where to put the panels on the roof and as a technical person myself, I researched his proposal and looked good. They got the conduits installed and they got the PGE application done and easily beat the NEM3 deadline. On the whole, dealing with these guys was a complete waste of time. read more

Ive had 3 previous houses with solar installed. This was the easiest and the best. I got the system for a good price, all of the details were taken care of by the company, the instalation went without a hitch, done in one day. Great! read more

The entire crew at Solar Savings Direct was a joy to work with. Communication was on point, and even small simple things like a simple error on a document was cleared up in a matter of minutes! Really, minutes! and the clerical error wasn't theirs, it was just a mix up of contact information with PG&E. I would recommend this company to anyone. read more

If Michael Jordan could be personified as a solar company, it would be Solar Savings Direct. Jeremy and Grant's possy provide solar installations at the highest level of quality and with the utmost integrity. There simply is no one better. Don't waste your time or money with those big corporations that will leave you hanging high and dry and never return your calls. If you want a solar installation that elicits extreme covetousness from your neighbors, go with Solar Savings Direct. read more

The quality of the equipment is outstanding. Each panel has a monitoring device so you know how every panel is functioning. Some other companies take a different low-cost approach with only one monitoring device for all panels. Don't ever buy such a system. Also Solar Savings Direct arranged great financing for the purchase of the system through a credit union and the system will be paid for in 15 years for a system with a 25-year warranty. Don't ever buy a system from a company that leases the system. You only get the federal tax credit if you buy the system. read more

Bernard is friendly, dependable, and tenacious. He helped us through the lengthy application process to install solar battery back up for uninterrupted use of medical devices during electric outages. We appreciate all the effort and kindness shown to us this far and would recommend this company, especially Bernard, to others. read more

This company's communication is abysmal, relying on call centers or conveniently ignoring customer inquiries. Their commitment to quality is questionable, having undertaken more jobs than they can handle, resulting in compromised standards. They boast about capabilities they can't fulfill, excelling in over-promising and under-delivering. Don't believe me, See for yourself or just keep and eye out for an ad running about actual customers sharing their horrible experiences with this company. read more

the customer service for this company especially (Bernard) was above and beyond. they helped me with questions and concerns even on weekends, who does that anymore? highly recommend this business. read more

AMAZING company to use! Not only were they the lowest price from the other quotes I received, but they use top of the line American-made panels, and are a true local business. the first calls were with Jeremy who was so polite, answered all of my questions, and patiently took the time to walk me through what the cost breaks down to. Monica was wonderful and kept me informed during the approval process on how our timeline was going and updates. The crew that came to install were professional, courteous, and all around super nice guys: Anthony, Danny, Chris, and David; they also did an amazing job to clean up all their materials and any scrap materials before they finished the job. Would 10/10 recommend Solar Savings Direct to everyone! read more

Best customer service and price out of all my searches for Solar!!! They were the least expensive and hands down for customer service ~ I would highly recommend Solar Savings Direct before buying anything else ~ shop and they will be your choice!! read more

It's been more than 4 months and still no solar panel installation and no estimated date of installation. So my mother wanted to cancel and they responded by threatening legal action. LEGAL ACTION AGAINST MY 74 YEAR OLD MOTHER!!! I'M BEYOND IRRATE STAY AWAY FROM THIS COMPANY!!! read more

I can't say enough about how great this company is!!!! They're so much more than just that, you can tell by speaking with everyone they are different than any other solar company. They went above and beyond to make sure everything was done correctly and our job went so smoothly from start to finish. I could tell from the get go that the people that make up this company are a family and that's exactly who I wanted on my roof. Thank you to everyone at Solar Savings Direct!!!! read more

A few months ago we had Solar Savings Direct put in a huge ground mount system for us. We couldn't be happier with our experience. We shopped around for the best deal and they beat everyone else by quite a large margin. Also, they are so friendly and professional! We couldn't be more happy with the whole experience and can recommend them to our friends without hesitation! read more

Grant , Jeremy and Jonathan are an awesome team. We called around 6 local smaller Solar companies and we called every big name solar company. Solar Savings Direct beat all of their pricing and also had our solar done super fast. We added a EV car charger and had a pretty large system and also had a main panel upgrade. Now I'm trying to convince all of my friends to use them. The federal tax incentives( non refundable tax credits ) are going to be gone in a few years and the cost of solar is slowly going up along with the tariffs so there is no better time than now to call Grant ! read more

When I first signed up for Solar, Jacob at Home Pro Solutions was great and informative. He said they were known for their great customer service and this is why I chose them. The initial process was great and communication was spot on, that I had given out their number to co-workers and colleagues just because everything went so smoothly. Then installation from Solar Savings Direct did not have all the panels so we had to schedule for another day. This is where my 5 stars experience went down to 2 stars. The person at Solar Savings Direct office gave me attitude and didn't understand why I was upset that they didn't know what time the installers was coming. I informed her that my husband took the day off for it. Now after the initial inspection no one told me that it was not completed and they had to come out again. It has been frustrating and very disappointing. The only reason I'm not putting 1 star is because of Jacob and the installers. read more

Our solar installation went as planned, as scheduled and as described by Tim and the entire Solar Savings Direct team. Pre-work and Solar installation was timely and professional and the entire team was friendly and easy to talk to. They answered all of my questions and their follow-up was well coordinated. All in all it was a pleasure working with Solar Savings Direct!! I would recommend them for your Solar work. Leah, their customer service coordinator, is great to work with and very professional. read more

Grant is very knowledgable and informative. Rather than just selling a system that would most benefit Solar Savings Direct, he goes through and evaluates energy consumption as well as diagnosing other factors that contribute to wasted energy. This makes me feel like he is here to provide me with a system that is tailored for my specific home, rather than close a deal. I am confident in his experience with solar and will not use anyone else. read more