Let me start by saying this: Atlanta Floor One screwed up…read more As I was closing on my home, I hired Atlanta Floor One to replace my carpet in the office with hardwood floor, and sand, stain and finish all of the existing hardwood floors. Atlanta Floor One screwed up and cut my family room carpet up instead of my office carpet. And I still rate them five stars. They deserve it. When Rudy and another flooring company's representative came and visited my home, I received very similar quotes from both of them. I asked them both for the same thing: To replace the carpeted office on the first floor with wood that matched the existing wood on the first floor, and to sand and stain the light, worn floor, with a darker stain. Rudy came in through the front door, and measured the office, the room on the right when you enter. He measured the rest of the wood areas on the first floor, and we discussed the details necessary to get a quote from him. When Rudy's team showed up to deliver the wood they needed to leave in the house for a few days to acclimate, they came in through the garage, and put the wood on the carpeted family room, which is on your right when you come in through the garage. They showed up a bit early, but waited for us as we returned from closing on the house with the key. When Rudy's team showed up to install the wood, again, on time, they entered through the garage. My wife let me know they arrived with a text, and asked in a text, a few minutes later, why they were cutting up our living room carpet. They made a mistake. Rudy had explained that the room they were replacing the carpet in was the room on your right when you walk in through the front door. The new wood was on the family room carpet, which is on your right when you walk in through the garage door. I understand how the mistake happened, but I was extremely frustrated. I called Rudy, he called his team, he let me know it was a mistake, and that he would make it right. As the project went on, Rudy's team did great work. They showed us two samples of stain on the actual floor, and did a great job with the stain we chose. The floor looked amazing after three coats of polyurethane. There were touch-ups needed, they came back and got the big ones, there were a lot of wood pieces all over the basement floor after they finished nailing down the office floor I ended up vacuuming up, the washer and dryer were never pushed back in place, and yeah, there was some stain on moulding that needed to be touched up. But here's the thing...those are all small details. The two squeaky areas I asked to have fixed don't squeak any more. The old wood looks great now. The new floor is indistinguishable from the old floor. I'm very happy with how my wood floor looks and feels. "But wait!" you say. "With all those details, how can you give Atlanta Floor One five stars?" Here's where Atlanta Floor One really came through. The carpet. Rudy's team screwed up, and Rudy instantly admitted it, and said he would make it right. Rudy sent someone over to patch together the carpet, but it was still clearly patched together and was going to look progressively worse as time went on. I was concerned Rudy was going to try to negotiate a discount off the project instead of replacing the carpet. He did not. Rudy sent over carpet samples for much cheaper carpet than the very high end carpet that had been cut up. My wife was shown those sampled and was asked to choose her color. She picked the color that match, and his team showed up several days later with cheap carpet to install. Fortunately, my mom stopped them before any install, and explained that Atlanta Floor One was not going to replace my very nice carpet with very cheap carpet. There was no yelling or fighting with Rudy, we simply discussed that while the carpet was somewhat old, it was very nice and in great shape, and we'd bought the house with no plans to replace that nice high end carpet. Rudy worked with us to find suitable carpet that my wife and I would be happy with. He asked us to confirm, before he ordered it, that it was what we wanted. He waited while we got samples and then ordered it once we gave the OK. It took a long time from when things started until Rudy finally had the carpet that my wife and I agreed on. A team showed up and did a great job installing it. Rudy himself showed up the next day for final details, like moving the washer and dryer back in place. This wasn't a great project for Rudy, I'm sure he was frustrated by the carpet and the issues it created, but he was always professional, responsive and reasonable. I have a lot of respect for his commitment to do things right. I paid the agreed upon amount to Rudy, and I have absolutely beautiful hardwood floors. My living room carpet looks just like it used to, except with newer carpet. I would gladly spend a bit more to work with an honorable, skilled craftsman like Rudy in the future.

Rudy and his crew did an awesome job! We hired them to install our main level floor and staircase…read moreand they are beautiful! We even had a few minor issues after the installation that Rudy addressed and fixed which we appreciate SO much. Lots of companies don't take the time to "make things right" after they've collected their money and this is not the case with this crew! We are likely to hire them again for future home projects!

My builder used Stocco for the flooring in my brand new home. While the guys who have come out have…read morebeen nice, I would not recommend this company. The tile in my master bath was several shades of grout color and they came out several times to try to fix it. The final time coming to dig it the grout to start over. I wish I'd never let that happen. There are scratches all over so so many of my tiles. They came back to "fix" that and just put something over the scratches that not only didn't repair the scratches but just made my tile look dirty. I've basically been told about the tile that it looks fine. But this is not what brand new tile looks like. The vinyl in my laundry room is bubbly and they've already been out twice but it is still bubbly. The carpet in my master needs to be stretched. The carpet in my loft area had to be stretched. Sounds like some have had a good experience. I definitely haven't and am left with flooring that doesn't belong in a brand new home.

We just had a lot of porcelain tile installed and had a 5 star experience with Stocco Flooring. I…read moredon't often rate companies that high because we are very selective about who we work with and most of the time they fail our expectations. Stucco not only met them, but exceeded them. We did a LOT of research and interviews before hiring them and they did not disappoint! They have excellent communication and are very responsive to every question and concern no matter how big or small. They are punctual and follow through on what they say. They have the ability to help you with selections with the freedom of letting you decide what's best for your space and budget. They do quality work and pay attention to details. They truly care about making sure their customers happy and made sure every aspect of our job was done exactly how we wanted it. They have very reasonable prices and a wide variety of flooring options to meet any preference and budget. They even met with us after hours to help us with a selection and didn't make us feel pressured at all! The installers were very respectful of our home and made sure they cleaned up after themselves every day. We just can't say enough about the quality and performance by this company and would HIGHLY recommend them to anyone looking for a flooring contractor they can trust. Even though they are located in Alpharetta they have a wide service area (we live in Buford). We were in NO way incented to write this review but just wanted to share it because we know how hard it is to find reliable contractors who care about their craft more than their profit.

Friendly and courteous crew, however there is absolutely NO customer service or follow-up. I have…read morean issue with two pieces of the flooring shifting, which may not be their fault but it would be nice to receive a callback. They also damaged the floor when they put a sofa back in place. Certainly it was not done on purpose, but again they have failed to provide good customer service. I will probably have to find someone else to make the repairs since they refuse to return my calls. I will not refer them out. The fortune is in the follow-up!

We had the opportunity of having RUK Flooring Contractors install our new flooring…read more Keyla Pozo and her entire crew were prompt, professional, and performed the work in a timely manner. Attention to detail, the care of our home and possessions were taken in to account. Everything was handled and treated with care. They treated our home like they would as if it were their own. The old carpet/flooring was hauled away. Once the installation was completed, everything was put back in place, and the new flooring was properly cleaned. Overall we were highly impressed, and we look forward to using RUK Flooring for our tile replacement in our kitchen and bathroom makeovers.

Alexander's Floors painted the inside of our house and replaced all flooring with LVP. They also…read moreinstalled quartz countertops in the kitchen and sanded and refinished the kitchen cabinets. We just want everyone to know what a great job they did and how impressed we are with how earnest and hard-working everyone on their team is. Special kudos to Jose and Martin, the team leaders. Their pricing is competitive. The floorers and painters worked harder than we have seen in many, many years to make sure the project finished on schedule. And their attention to detail (picking up on a lot of things we hadn't even noticed) can't be beat. They made suggestions for improvements, which made the result so much more impressive than if they had only done what we originally asked. They also suggested things that could be done differently to save us money. They did most of the heavy-lifting since we are seniors. Special thanks to Ivan, the project manager. He took what could have been a laborious project for us and made it manageable. 5 out of 5 stars!

My husband and I had red oak installed in our new home, and couldn't be happier with the results!…read moreHonest and professional, Alexander's Floors and his working crew are absolute best. Highly recommended!!!

Your Floor installed our hand scraped wood floors when our house was built 9 years ago and the…read morefloors looked fantastic. We decided to replace the carpet in a bedroom this year. We were happy they were still in business and once again they did a fantastic job with the new install and also "refreshed" our existing wood floors. Over the 4 day project communication was great, they showed up on time every day and cleaned up. The price was fair and we would highly recommend them

We used Your Floor to replace all of our main floor flooring with new white oak hardwood floors…read more Ben's communication throughout the entire process was great. Jose and his crew did a great job on the installation. Best of all, Your Floor was very competitive on their quote. I definitely recommend Your Floor for your hardwood floors project!

AA Flooring is amazing. I was impressed with their attention to detail, knowledge of floor…read morecoverings, quick response time, and friendly staff. I would not hesitate to recommend them for any of your floor covering needs.

We hired them to install vinyl in our basement. On the day of install didn't show because of a…read morebroken down truck. When they did show up, the said that we needed "additional material" that wasn't quoted. We later learned that this material is ALWAYS needed. The work was all done incorrectly, and now our floors look like there are bubbles and chunky material underneath them. The room has tongue and groove dark wood walls and the vinyl flooring was a "wood look." We paid them to replace the shoe molding, and they actually put in WHITE shoe molding with wood walls, baseboards and flooring. They then tried to act like that was acceptable, but were willing to change them. When they did come to change them, they removed the white but didn't bother to clean off all the white caulk. We had to get another contractor to do that. To fix the floors, we will have to completely move all of the furniture out and have them completely redone. For the upstairs of our home, we wanted to get a little shine to our hardwood floors that were in really good shape. After speaking with the salesman, we decided that the best option for us was to do a buff and a coat of polyurethane. We had just had some other construction work done, so the floors needed to be cleaned. I asked if I needed to have the floors cleaned, and he said no since they were gong to buff the floors. When I came to inspect the work after completion, there were large black shoe scuffs, dirt, and even a piece of red ribbon sealed underneath the polyurethane coating. It virtually looked like they had just put a coat of polyurethane on top of the floors without doing any cleaning or prep at al! It looks horrible! At first they tried to say that all of that was underneath the previous coating of polyurethane, but quickly had to back track when I reminded him that the previous work had been done a few years earlier by THEIR company. He then said that this is what you get when you do a buff and coat, and that that is why they really don't like to even do that process. Do you think he said that to me when he was selling the service?. He even explained the red ribbon and said that the buffer swirls things in the air and when they land it gets sealed over? Really? Do you think that he explained that to me BEFORE I had the work done? Plus, I know that the dirt and shoe scuffs would have come up. Now we are in the position to have to have all the floors completely sanded down and refinished, which will not only be expensive, but we will have to completely move all of our furniture out and we will have to move out, as well. All of this after having just moved in a few months ago! In addition to that, floors can only be sanded down so many times, so this will actually take some of the life from the floors needlessly, since they were in good shape to start with. All the floors in our home are ruined at this point. We tried everything to work it out with them...even offering for them to just refund our 50% deposit. . When my husband met with the owner, his only goal was to gouge us for more money, and even went as far as to say that he "had to make money." We have been left with no other alternative than to hire an attorney. This has been, by far, the worst experience we have ever had dealing with any contractor

I contacted the store to ask: a) hours of operation, b) and if they had samples of Carpet, LVP &…read moreLVT the customer could have or borrow. I was told the hours and yes on samples and if they didn't have customer samples, I could borrow the store sample as long as I returned them. I asked the lady what exit I needed off I85 (to go to the Norcross store and she told me. My wife and I proceeded to drive 25+/- miles (about an hour drive) to the store, to Find a Sign on the Front Door that stated: If Locked, come to Back Door, when we arrived at the back door, another sign said if Locked, call 678-471-5501 which I did. A lady answered as she was driving back from Florida and informed me that was a warehouse, not a place for customers to visit. Be careful, don't waste your time driving miles and miles and spending hours in Atlanta traffic to attempt to buy Carpet, LVT & LVP from a company that advertises multiple locations but has only one location. There are way toooooooooooooooooo many flooring companies in metro Atlanta for this crap. Finding a carpet company in Atlanta is as easy as finding a Waffle House, except Waffle House is open to customers and not employees are rude on the phone.

we had an insurance claim due to failed HVAC, they were sent by our insurance company; we upgraded…read moreall the flooring and had them replace our carpet (bedrooms, loft, playroom, and steps), upgraded our padding, which they installed a lower grade than what we paid for; LVP was not installed correctly- no prep done so there are several areas that are uneven. AND they were rude. would NEVER choose this company to install anything.

The most difficult people to deal with. Installed my wood floors and they buckled. Called and…read morespoke to the women owner and she said that they would come out and look at damage. After 4 additional calls to them they still have not come out! Don't use them!

After deciding right before Christmas to have my hardwood floors done, I was in need of a runner…read morefor my stairs and an area rug for my family room. Time was limited as I wanted to ensure everything was in place for my parents' arrival in two weeks. I called multiple flooring places. Most of the them never returned my call, while the others tried to overcharge for the material and installation. CIC actually has someone to pick up the phone when customers call (unlike the majority of flooring places), and got back to me on a quote same day! Additionally, they communicated throughout the whole process and never left me wondering about the status. They promised me everything would be done by my deadline date, AND DELIVERED ON THE PROMISE! They were knowledgeable, professional, and the pricing was great! I am very picky about who I use as service providers and I recommend them 100%!