I shattered my iPhone screen. I called around and other businesses said they'd have to order the…read morescreen so it would take longer to fix. Also some businesses charged $20 more than market rate. This was by far the best option because they charged fair price, they come to your house, and they had the part. After calling, a tech arrived outside my house in 2 hours. He worked in his car and only took 20 min to replace my screen. Tech was professional and nice. Unbelievably good service -Highly recommend!

We called and the mobile van met us at our home on a Sunday in Reston. Repaired the phone and was…read moreeverything you want in a business: professional, efficient and pleasant to work with. Keeping his card because our kids will break more phones!!

Had a great experience all around. Needed my iPhone screen replaced, called to see if there was a…read morewait and what pricing was- very friendly, great pricing and no wait. The location was great, plenty of parking. The replacement took about 20 minutes and they had a good selection of cases, so when I left it was like I had a brand new phone. I also accidentally left something valuable behind and the gentleman did some investigative work to get in touch with me to let me know they had it and would save it for me until I was able to pick it up. Would absolutely recommend.

The service is A class!…read more I came here to repair my Samsung Galaxy S7 phone (did not boot), and was prepared to pay much $$$... However, the guy did his magic, booted the phone and explained me what he recommends (he also said that he doesn't think a new screen worth the cost) When I asked how much should I pay he just waved and wished me a good day! I'll sure come here for any issue I have with my phones. Highly recommend!

The rep at the store was extremely helpful changing my phone screen that cracked! She cleaned the…read morephone and was very friendly to me and two other customers. She worked quickly while dealing with a very rude caller.

My partner and I have been here many times to get our phone screens repaired. Today, the sales…read moreassociate said she could fix my phone and took it. It was working before, but stopped working after she took it for over 5 hours. This has never happened before at this or any other repair store. I asked her what could be done, and she just said, it's broken now, I could not fix the screen or get it to turn on. She had never mentioned this as a risk when taking my phone. The associate, Saga or Safa, told me the manager would be there Monday and gave me no other details or support.

Excellent service today by Ibrahim. He was very quick, helpful and professional. Located on the…read moresecond level near Pandora, this kiosk isn't hard to find. I usually go to the location at Metro Center, but the screen protector for my phone has been out. They recommended I try this location. I'm glad I did. Since I purchased a Zagg screen protector when I first got this phone, the replacement one is $12. It's worth it because it would cost much more to get your screen fixed!

I went to the kiosk for a warranty covered screen protector replacement. I worked with Sam. He…read moretold me that my protector was not Zagg and that neither he nor Zagg would replace it unless I purchased a new protector (i.e., he refused to honor the warranty, under false pretenses I believe, and was pushing me to buy a new protector). I know for a fact that when I bought the screen protector at AT&T, I was told that it was Zagg and covered by lifetime warranty. It turns out that I had registered the protector when I bought it, it was a Zagg protector made for AT&T, and it was covered. Sam also appeared to charge inappropriately for my husband's warranty replacement. The reason Sam stated for the charge does not align with information on Zagg's website or his reasoning for not replacing my protector. Long story short, I would not trust this kiosk for a warranty replacement, and I would not give my business to someone who is untrustworthy.

I had dropped my laptop, and the back panel had somewhat separated, with certain internal…read morecomponents shifted around. My screen was fine, but the laptop would power off when certain areas were touched. Eventually, it would just power off as soon as it turned on. I finally had to get it fixed and was looking for a business that offered great service and was affordable. This place fits both requirements. They were able to fix my laptop in less than an hour and for an amazing price as well!

I wish I could give 0 stars…read more I took my iPhone in for a battery replacement, and when I got it back, the screen was broken. To make matters worse, nobody informed me upfront that the replacement battery would not be a genuine Apple battery. This information was only buried in the fine-print disclaimer, which was not easy to notice or understand. The staff should clearly explain to customers before starting any work that an Apple battery will not be used and make sure the customer agrees. Damaging my phone during a battery replacement and failing to clearly disclose the use of non-Apple parts is completely unacceptable. Very disappointing experience, and I would not recommend this service.

Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

My phone screen was broken today and I made a call to them and the gentleman very nicely answering…read moreall my questions and let me know how much will it cost to repair it all. I came right after I call and it only take him less than 20 mins to repair my screen and battery. Very efficient and awesome guy working!

I took my phone there thinking it was going to be an expensive repair, but the tech quickly found a…read morecheap solution. Honest; quick service; friendly staff. Will definitely go again if I am in need of an iPhone repair.

Excellent service! Repaired my smartphone glass screen looks brand new. The price was right. Highly…read morerecommended! Ross

I was having issues with my laptop power cord port not letting the laptop charge and came in here…read moreat the recommendation of a friend. I was looking for a tool to help do the job myself but Alex ended up helping me fix the problem quite quickly and with great skill. I will be back next time I need help with laptop repairs.