I've eaten at the restaurant several times. They have good food. It's reasonably priced and tastes good. However, I will never, ever eat there again and will do everything in my power to spread negativity to all of my friends and family who frequent downtown Ft. Worth. Last night, while in the cigar shop of the Sinclair Building (right next door to Picchi Pacchi, I needed to use the facilities. I'd been to Picchi Pacchi before, so knew where their restrooms were and did not know if the cigar shop had any. So I simply went over to Picchi Pacchi's. I ran upstairs, used the restroom and was headed back out. I'd eaten at Uno's and their restroom was closed for cleaning when I left, so it was my intent to simply slip in and use another restroom. After exiting the restroom, there was a male Picchi Pacchi employee posted on the stairs. He began talking to me but I wasn't really paying attention. When it registered that he was talking to me, I took in that he asked me "did you ask someone to use the restroom." It was a tone and an approach that someone uses when they're looking to start a fist-fight. It threw me off. I said "no. I didn't." He kept talking and raising his voice. This idiot was taking it to a whole other level, and before I did something stupid (I was 2 seconds away from waxing the floor with this rude, obnoxious idiot), I left. Picchi Pacchi - This isn't New York, and if you want to pretend like it is - either place signs up or lock your bathrooms. You're putting your employees in danger otherwise, because if you expect them to guard the bathrooms - a.) that's pathetic and b.) they're going to get hurt. I was the better person last night. read more

Horrible customer service. I asked if they had meat lovers pizza, the guy responded, "do you see any meat lovers up here"? I said "no". He then says, "well order whatever is up here". I told him there was no need to be rude and he told the bouncer to kick me out. I really couldn't believe it. I walked out...won't be going back. read more

I went to visit Picchi Pacchi on July 5th, 2015. The place is nice enough, but the food and customer service leaves much to be desired. I was visiting Fort Worth due to an annual convention that had been in the area for many years now. Restaurants in the area are used to this busy season with us visiting. That day, a friend of mine encouraged me to buy food from there. As I wanted to eat something light, I decided to buy a pizza. The line was really long and was moving slowly. As we neared the front of the line, my friend noted that there were less people working there that day. She had eaten there on the Fourth of July, when they had had four people working. Once we were second in line, we noticed that the server and the black family who was at the front of the line were having a somewhat heated discussion. I wasn't sure what the issue was until I got to the front of the line. By the way, bathroom was not very clean. When I took my godsister to use the washroom, one lady working upstairs was glaring at us for some reason. (This was before we ordered, by the way.) My godsister was even asking me why the lady was looking so mean at us. I honestly had no idea what to say. My friend had decided to order for us so things would move quicker. She told the gentleman behind the glass that we would be ordering a pizza with six slices and her family would be ordering another pizza. The server interrupted her and said, "What? What do you want?" She started to repeat herself again. He again interrupts and says, "You're confusing me here. There are too many orders." She says, "There is no confusion. My friends are ordering -" He cuts her off again, "Why don't you just let your friend order? They can speak for themselves." At this point, I am truly livid, but I was trying my best not to lose it in there. (My friend is not a native English speaker, but she speaks English perfectly. I thought it was very rude of him to imply that he couldn't understand her, to constantly interrupt her and then tell her that she was confusing him.) I just glared at the server, grit my teeth and said, " SIX. PIZ-ZAS." Surprisingly enough, with my low volume and through gritted teeth, he was somehow able to finally understand that my family needed six pizzas. We finally got through ordering all of our meal. When we went to the cash register, I spoke to the lady with red hair at the cash register (I assume it was the owner's wife.) I told her as kindly as I could that they needed to work on their customer service. She asked what I meant. I explained to her that we were just ordering our food and the server was being really short with us. She started defending him, saying that it was a very busy time and they were understaffed. I told her, as nicely as I could, that while I understand it was a busy time and that they were understaffed, but this behaviour was really unacceptable and it was something they needed to work on. This man in an orange shirt came up - I think he was the owner. He starts talking in a very loud voice, "I DON'T WANT ANY COMPLAINTS HERE. I DON'T LIKE COMPLAINTS. I DON'T WANT ANY COMPLAINTS. WE ARE BUSY HERE.WE DON'T HAVE TIME FOR YOUR COMPLAINTS. I DON'T WANT TO HEAR IT." As my mother tried to intervene and speak to him, he just continued to talk over us and repeat himself. I then said, "All right then, I'll just write my complaints on Yelp then." All of a sudden, his demeanour changed. Everyone after us starting getting stellar service. To top it off, the food was extremely oily. When we brought it back to our hotel room, my father literally held the pizza vertically and watched the oil pour back in the box. All you could taste was oil and salt. If we weren't in such a hurry to get back to our convention, I wouldn't have given them any money or eaten the food at all. To end this extremely long review, I just want to say this: "If you can't take the heat, don't work in the kitchen." If you're understaffed and it's a busy day, don't take that out on your customers. That's not our fault. We are giving you money. If you can't handle this, close for a day or something. Secondly, plan better. This was the week of the Fourth of July. I was attending a convention that has been occurring in Fort Worth (around the same time) for over 30 years. The busyness on Fourth of July week should not come as a surprise. Get your supplies ready and hire more people. Better yet, have the owner and his henchman work in the back, and find some friendly people to take the orders. It's possible that I might be reading too much into the situation, but I didn't get the impression that the staff takes very kindly to minorities, if you get my drift. I understand we were in Texas, but it is a tourist area. You can at least pretend to be nice when you take our money. I hope no one buys from them again. read more

I have had a fair amount of pizza at 2:30 a.m. in numerous cities. This might be the best. Amazing food, decent price.

Rude as hell! I haven't eaten yet, waiting on my food. But the cashier gave me crap about using the bathroom when waiting for my food. Codes on bathroom doors... Really. Screw this, one and done! Food not so good. Parmesan and crushed pepper were chained to the counter like a bank pen... Really? And ma'am, your staff was rude. Apologize, don't tell me I'm wrong, you're just reinforcing my point. read more

Good place to stop by for a quick lunch. Not bad but not the best either. Their pizza slices are massive... one slice was good enough for me. They warm your slice up in the oven before giving it to you -- which I liked, my crust was nice and crispy. I did order a side salad but next time, I'm going to probably pass because I was overly full. The side salad had their house tomato vinaigrette on it which was really good -- I would've probably preferred half of the amount that they had put on it though. Come before noon if you can during the week... this place gets busy quick! read more

Bad pizzas, good garlic bread and ingrediants, the restaurant itself is in adequate service, for a Fort Worth restaurant

Great place to grab a slice after a night out since most places are closed at this time.

I work downtown and eat here 2-3 times a week. A slice and a salad with their tomato basil house dressing is the best lunch downtown.

The food is sub par quality to that of a slice of pizza from the mall, but not as tasty and costs more around $5.00. The service which our experience was horrible. Long unorganized lines. The owner is disrespectful, unappreciative, and talks down to the customers. ****warning!! make sure to use the bathroom before entering the restaurant, they have security that guards the bathrooms until you make a purchase!! read more

Love the GYRO sandwich and Greek salad. My go to place during lunch hour in downtown Fort Worth.

Why did I listen to the hotel front desk! We got delivery to our hotel. Maybe the pizza is better, but the spaghetti and the baked ziti we got were nothing more than average. It was basically like eating cheap pizza, so if thats what your looking for this place isnt bad! But, dont expect to have your socks knocked off with the two meals that we ordered. read more

The food wasn't too bad but the customer service was. Along with staff. A friend needed to use the restroom and the unnecessary security guard told us we have to buy something in order to use the restroom. Which is ridiculous but we ordered a few slices of pizza and cheesecake. The friend that needed to she the restroom wasn't hungry so she didn't order anything but he had a very nasty attitude and told us " she can't go because you guys ordered the food, not her. " Also the lady employee did not have any interest when we were paying. She was distracted and never looked at us. We left and a cop was nice enough to show us the closest restroom. I don't recommend this horrendous restaurant. read more

Friday special lobster ravioli with salad & roll wonderful! Site is modern and an easy walk in downtown.

Best pizza in Fort Worth. Great lunch venue to get a slice of pizza, pasta dish, or a salad. We are excited that they are now open evenings and on Sat. read more

I really like this place. It is closed Sundays however. Almost all of the food is good imo and priced ok. the pizza is the thin crust new york style (they're from the bronx) that they reheat for you in an over. great when hot. they lasagna is also very good. dining is tight some days as may office workers have lunch there. but there are tables upstairs as well. also sell beers of various types and some fruit and desserts. great place for lunch or after dinner snack or a light dinner. try it. read more

Attended a company function on August 2nd at Picchi Pacchi. The staff was extremely accommodating and the food was fantastic!

I'm usually not an individual that takes their time to write a review on Yelp but something (more specifically, SOMEONE) has been still lingering in my mind so I decided to take the time to write this review. In terms of the food quality it was a decent experience, the pizza slice that they sell was a pretty good size and filling to the stomach. Moreover, the people that were taking the order was patient and cooperative especially to customers that have never been there before, such as me. More importantly, I wanted to talk about a female cashier that was working on January 25th, 2014 around 10:30PM to 12:00AM. I entered the venue excited to try this new experience especially since I was traveling from Austin. However, as we were checking out, I have never experienced such a RUDE cashier. We ordered 2 slices of pizza and 1 drink and she spoke to us with an attitude informing us that they don't allow "sharing drinks" and so we just simply asked why? She then responded verbatim, "If you don't like the rules, you guys can just go somewhere else." I will NEVER go back to this place ever again and I recommend to those people that do decide to go, be cautious with this one female cashier because she will ruin your mood regardless of how happy you were prior to entering the venue. read more

Appreciate that this restaurant is open late....especially for guests at the downtown hotels that are looking for a late night snack (it seems everything closes pretty early here)!! We took the pizza to go and asked that they crisp it up for us so it was not soggy when we got back to the hotel (we had 2 slices of pepperoni and 2 slices of pepperoni and sausage). They did make sure the bottom was crisp and we thought the pizza was good. read more

Great flavors. The Greek salad was excellent. The marinara sauce was excellent.

Best pizza place in town! This has been the goto place for my son and I for the last year. The line was to the door but took us less then 5 minutes to place our order. The pizza is amazing but it's the staffs welcoming personality that keeps us coming back. We'll be customers for life! read more

This was the only place we could find late night to grab a bite in walking distance downtown. The pizza was good but I found it to be overpriced for what it was. I would give the pizza four stars, but as far as bang for your buck goes had to lower it down to three. read more

I was so excited to be back for the stuffed meat pizza, but was let down. The prices went up, AND we were told they would not sell a full pizza to us because they don't have the boxes. They were willing to sell us the pizza by the slice...with each slice being $8 for a grand total of $65 for a full pizza. :/ It was really greasy, more than usual. They also said they are closing and relocating next month. Their new location will only be open Monday through Friday. read more

The pizza is already made in a window all they do is warm it up. The only thing they have good there is the Gyro that's it. The cal zone is dry not a lot of cheese. The pizza is bland and greasy as hell. The chicken fettuccine is disgusting very bland dry noodles over cooked even after I almost put the whole thing of Parmesan cheese on there. They are wayyyy to over priced. The prices are ridiculous for what you get. The workers are not very nice either one even wiped his nose while making someone's food. The atmosphere is nice and clean with plenty of room for seating. read more

Was ok. Received great service. Staff was friendly. Had thin crust cheese crust pizza. Not lots of flavor but the crust was cooked to perfection. Just personal taste. My kid had spaghetti & meatballs. She enjoyed. read more

Ordered two slices asked for the bottoms to be well done because well, soggy bottom pizza is gross. Perfectly executed. Crust was perfectly crisp without being too crunchy. Also ordered a gyro which was just mediocre. Pizza slices was reasonably priced but the gyro was pricey given the quality. read more

This place is in downtown Fort Worth and they have good food. They offer delivery but the problem is, they deliver when they feel like it, so it's inconsistent at best. We would definitely order more from here if we could count on delivery being consistent. read more

Perfect late night spot in Sundance square. After 3am! When u are drunk. Pizza is good and made in house. I wouldn't choose this for a date night spot but perfect if you want to get in and out fast. Good fast lunch spot too if you work in the neighborhood. Fresh food read more

Affordable pizza by the slice and other Italian goodies, including some really good salads. I had the Picchi Pacchi salad with gyro meat and it was delicious! Everyone should calm down about the bouncer being there at night. This place gets a ton of drunk traffic and he's there to keep everyone safe. At lunchtime they place symphony music, the place is spotless and every table has salt, pepper and crushed red pepper shakers that are not chained down. read more

We were told the order would take 30-40 minutes.....two hours later we received our pizza that was lukewarm. Do not order from them.

I also go to a restaurant in hurst called napolis and the pizza tastes the exact same, with this being said it's not bad pizza. The price could be a bit better with a slice of pepperoni pizza coming out to just under $5 no drink or anything included. The owners are okay a bit irritable at times. With the only downfall is the credit card acceptability here. You're telling me I can't use my card unless it's over $5? In all the food is good if that is what you are looking for. read more

I'm from the Bronx... and I have to say this pizza comes close to the real deal!!!

Must be open today due to stockyard activity this weekend. Nice atmosphere. Like the New York style pizza

I've eaten here several times a few years ago and it used to be really good with friendly staff. We ate here not too long ago and not only wad the food mediocre, the staff was rude and argued with us and other customers. The plate my daughter's spaghetti was on was really hot, so we asked them for another empty plate. They wanted to charge us $5 for an empty plate. They didn't care it was too hot for our daughter. There was an older couple who came in and they wanted to share a bottled water. They wouldn't let them do that. They were extremely rude towards the couple. I will not be going back. read more

Picchi Pacchi is one of my favorite pizza places downtown! The delivery drivers are always friendly and the food is delicious!

The pizza here has always been good and the handmade from scratch marinara has always been terrific. That said...I ordered the meatball sub and while it could have been great, a couple things hold it back. First...for the size of the bread loaf 6-7 very small meatballs don't get it done. I'd rather have a smaller sandwich instead of what I got---most bites were just bread. I ended up getting an extra cup of marinara just so I'd have something to dip all the bread in. For a $10 sandwich...I expected better and could get much better next door at Planet Sub. Additionally...it was 100 outside and inside the air conditioning was almost non-existent. Combined with a roomful of smoke from the pizza ovens, it really made for an unpleasant dining experience. Hopefully they'll get that fixed soon. If you go for the pizza, this is still a good place....for sandwiches, you're better served next door. read more

Food was delicious and customer service was exceptional. Good pizza places are hard to come by. I'll definitely be going back!

Great food, affordable prices. Like the place. I go there almost every week - customer service has always been fine. Check out the chocolate cake. read more

The pizza is really good. It can get hectic around work day lunch hours but that goes with the territory. I enjoy their speciality pizzas that are loaded with vegetables. I suggest ordering out on a week night/ weekend to avoid the rush and really enjoy the Za! read more

This is the real deal. If I'm anywhere close to Ft. Worth I will go out of my way to drop by and get a slice. Very consistent and I've never left disappointed. read more