Pike Stair was prompt in response to quote request. They were not the lowest cost not the highest but their desire to do what was best for our home and stairway redesign got us through the entirety of the project. Our project was not technically easy. Pike Stair was patient with me through the quoting process and delivered the final stair case on time and beautifully. Increasing the overall value of our home for the long haul. read more

This is more caution list to future clients: Good: They can do everything u want. Woodworking is really GOOD until they F/up. BAD: Time frame will not be followed (2/4 week completion x2) Phone calls will be returned 2-5 days later F/ups will be tried to blame on customer. Painters/Stainers are NOT good ( can't mach your color even after 2 tries)( my house painter did it in 30 min ) Actual list: Check and double check contract ( specially mediation part) contract is designed to be in company's favor. Keep ALL records of times they show up,leave also phone calls and person u spoke with (all of them have short memory) and u will need this in court. PS reply: It's funny u don't remember me, are u in courts that much? But here is some memories for u in pics. Update: And yet for some reason u couldn't. It's funny that my painter stained and matched my wood doors on first try. But in any case I gave your company 2 stars ( I think I have been fair) and I did mention the guy that did woodwork was really good till he got to the top and cracked upper board. Plus your stupid comment that I need to redo floor to match height of your board . If something that I posted is not true and correct I'll listen, just remember- my phone has our conversations. read more

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We found this company from a referral by my cousin who was pleased by the product they received but warned us the company was difficult to communicate with and pin down to complete the process. We spent the last two months going back and forth trying to get the details of our bid but there was a lag getting images to match the descriptions of what we wanted. They also missed or rescheduled several times on appointments. The product image delay was partially blamed by the salesperson on the owner being on a vacation. Then the owner came back from the vacation and said they wouldn't be able to complete the project because they have too many commitments! Terrible business practice. What a waste of their time and more importantly our time. Unless you want this experience avoid them. read more

We recently worked with Pike Stair Co. From start to finish the experience was excellent. Eric, the owner met with me a few times to discuss ideas and work with us on what we were looking for. The crew that worked with us was very professional and did an amazing job. I highly recommend Pike Stair Co. It was very easy to get a hold of them or communicate with them throughout. Our staircase is the first thing you see once you walk into the house and we've already received many compliments on the work. Thanks Pike Stair Co for everything you guys did for us! read more

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They are professional from top to bottom. Eric the owner responded well with my questions and comments, the project manager Johnny was really on it with the schedule and making sure the installers did their job correctly, and the installers are pros who definitely have experience and care about the end product, thanks guys! read more

Pike Stair Company - Pike Stairs installed rails and treads - General Contractors Near Me

We used Pike stairs to update our teal carpeted stairs to hardwood. The staff was amazing we even used the strainers to come back and redo a pantry cabinet for us. The job was completed on time and the workers always arrived on time. I admit we did not do any research. Pike was referred to us and we used them without getting other quotes so I do not know if the price was fair. My only complaint is that this is our first home and first time having wood stairs. Knowing we have pets I wish we would have been warned about the damage pets nails could cause and slipping. My husband and I have not slipped but the puppy has and it currently scared to come down the stairs without one of us standing next to her. Overall the team was very professional and the quality of the work was excellent. As a matter of fact one of our friends came over and called Pike too. read more

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After calling numerous companies and getting a few quotes, I was done. The price difference was so wide spread that I almost gave up. I left a message with Pike Stair Company and they promptly returned my call. They were able to get someone out the same day to provide a quote which was actually a great price and they had the pictures to back up the quality of work they do unlike most of the other companies. I decided to go with them due to their attention to detail with their work. They explained the pluses and minuses on the design I had in mind. They actually added more support to the railing due to me having young kids. And they didn't charge me or pull any backdoor tactics like most contractors do. They did a outstanding job and it only took them less than two days to complete from start to finish. I highly recommend this company for all your needs stairs related. read more

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I did a first floor renovation which included stairwork. I called multiple places from OC, LA and the IE. Not only did Pike communicate professionally and quickly, they were also flexible with my schedule and able to make it work. The custom and detailed work of their carpenter, along with Eric and Johnny's management worked well. Everyone that has seen the work have been impressed. So happy we found them. read more

Pike Stair Company - General Contractors Near Me

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After initial phone call to Pike Stair, an appointment was scheduled for the following day with a sales representative. He discussed options available, approximate cost, and scheduling. Once the design was selected, a start date was set and contract was signed. On Day 1, the workers arrived on time, set up, and started the project. Eric, the owner, stopped by later that day, and personally put down ram board as an extra layer of protection to the wood floor entryway in front of the staircase. At the end of the day, and each day to follow, all tools were moved out of the way, stairs and entryway were swept, and work areas outdoors were cleaned. Throughout the project, Eric made regular visits to check the progress. This also provided the opportunity for questions/concerns to be addressed as they occurred. Eric was prompt and professional in his response, seeming to genuinely want to have a satisfied customer. I have only positive things to say about each person who worked in my home. They are people who take pride in their work, work very hard, and are polite and respectful. I am very happy with the end result. read more

Pike Stair Company - General Contractors Near Me

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I was in a crunch to complete a time sensitive repair and all I can say is "WOW, WOW, WOW...life savers indeed!".

Eric at Pike Stair was a pleasure to work with. He patiently answered all my questions and built our staircase which is probably the best part of our remodel. We have also used his paint/stain crew for our doors and they also did a great job. We were very pleased and will use them again. read more

Pike Stair Company - Staircase with recently add handrails (pre-stain). - General Contractors Near Me

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They came, measured, talked, and left, promising to give me a Bid w/in 2 Days. Their salesman talked a big game, but unfortunately didn't deliver, which is usually the case with big talkers. Four days later, we got our Bid. Keep in mind I had to call and follow up in order to finally get it. Their prices were pretty outrageous...18k, when other Bids from comparable companies ranged between 9-12k. Needless, we decided to go with someone else. I sent Scott (Salesman) an email thanking him and informing him we decided on someone else. His reply was shocking and upsetting. Basically, he wondered why didn't give him a chance to beat the Bid and compared this stair Bid to buying a car, where you would go back and forth with the price negotiations. WHAT?!! This isn't buying a car. And out of respect, given the price variance was so great, I didn't even want to insult someone by asking them to lower their price by 30+%?!! He also informed me that had I given him the Bid, he had the authority to eat the lowest price I was given by competitors. Really? So you guys would have been willing to drop your price from 18k down to 11k? If that's the case, why not just give me a more reasonable competitive Bid in the first place. Honestly, they wanted to see if I would go with the outrageous amount. If so, score for them. This is a huge expenditure for us that's taken a long time to save for, so, we took great care in selecting a contractor...I'm glad we avoided them. Lots of big talker, but in the end, just Saleman, and a poor one ad it in my humble opinion. In response to their response...YES, They did offer to beat the lowest price! Just giving a fair warning to Home owners, since Stairs are are a huge investment and expense. Choose wisely...I'm done. read more

I contacted Eric with some reservation given the previous yelp reviews but was happily surprised at the professionalism of Eric. He went out of his way to come check out the stair railings needing replacement and sent us a quote within a few days. He is busy no doubt, but is scheduled to install the replacement this upcoming Monday and at this point my reservations are all but gone now. As long as the quality of his work matches the photos we have seen and his service thus far then Ill have no problem recommending him to others in the future. read more

Pike Stair Company - Before and After. - General Contractors Near Me

These guys are wood specialists, and they do a great job. They custom-fabricated a decorative room divider direct from our original drawings and it was a perfect expression of our idea. They also installed an oak staircase bannister in our home. The work was done exactly as scheduled and exactly for the agreed price. Their crew was careful: plastic sheets everywhere, great clean up too. Unfortunately, the installation left large holes in our dry wall. They refused to use a little putty and mesh to fix the collateral damage they caused. I was disappointed that they would not take our job to the finish. I am glad to recommend them for their meticulous and high-quality wood work. Points off for their indifference to customer satisfaction though. Know that you will have to hire someone else to fix and finish their job for them. read more

We bought a house and the existing stairs were an eyesore. We researched companies and really liked the work Pike had done. The project started on time and pretty much stayed on schedule. The rails are the work of a true craftsman. The design and the curves are beautiful. The new stairs have transformed our house. We received a ton of complements at our recent housewarming party. I would definitely recommend Pike. read more

Pike Stair Company - After - General Contractors Near Me

Scott came out to our home on a Friday spent an hour discussing a remodel for our stairs. Scott promised a quote by end of day the following Monday. Over a week and a half has gone by and after calls and emails no quote, no response, no follow-up after both my husband and I spoke with the receptionist. read more

They rescheduled the first appointment twice and when they called back again to reschedule a third time I just cancelled the appointment and moved forward with someone else. Not a very good first impression. I can't comment on their work because they never made it out but I can see why others are complaining about their communication. It's too bad though because they seem to have great sample photos. read more

I would have love to give this company a nice review however I contacted this company on yelp a month or so ago and I did receive a reply right away saying he will contact me on Monday to come out and give us a bid. Two weeks later I never heard a word from this company. We ended up and went with another company and our stairs look great. read more

After asking for recommendations on a social media site, I contacted a few stair companies. Some just didn't respond and some did only the spindles and not the wood refinishing work. I wanted someone who did both. They contacted me initially, but I had a hard time nailing them down to get a bid. It was SO worth my effort. Once we were under contract, they delivered on what was promised in a timely manner and Eric, the owner, went above and beyond to make sure I got what I wanted! I can't say enough about how beautiful my staircase turned out! They worked hard on the iron color and it's just perfect! I would absolutely recommend Pike Stair Company! Everyone who enters my home comments on my gorgeous staircase! Love, love, love it! read more

Pike Stair Company - General Contractors Near Me

This last summer, we decided to change our old wooden stairs to contemporary glass stairs. Here's the quick version: Called a couple places on yelp and decided to give the job to Eric, Hanno, and their crew. Mainly because of their high yelp ratings. In retrospect I should have gone with someone else. They promised the job would be done in 3-4 weeks, it took almost 5 months. While Hanno promised to be the site supervisor I did most of his job. Hanno and Eric rarely communicated and lots of delays in between (truck broke down, glass cut wrong, etc...). They paid little attention to details causing other damage around the stairs area. Their workers don't really care about workmanship. Even the owner Eric himself seemed careless when he was working at my house. When he came to template for the glass, we caused significant damage to my brand new painted drywall. When I mentioned it he simply said oh sorry. Also after changing the material from 5/8" to 1/2" glass and a lot of haggling, the initial quote came down 40%! So beware of their highly inflated quotes. If you care for more details keep reading. We encountered problems right from the beginning. After signing the agreement Armando Esparza (our sales guy) said he would check the schedule and call us to schedule a start date. A week went by and nothing. I called him and he said they have to wait for the glass to be made. Well little did I know the glass would not be made for another 4 months! I called the office and this time spoke with Hanno. He had no clue as to why Armando wouldn't give us a start date and gave us incorrect information about how glass stairs are made. He assured us from now on he would be taking charge of the project. I was slightly assured but it's been almost 4 weeks and nothing had been done. So if you run into Armando at any of the stairs outfit, run don't walk away from him! On the first day of the job an old Hispanic worker came to my house in a really old van. He was about 5'6", weigh 220lbs, looked super tired. He was wearing these really old tennis shoes and super dirty white (used to be) T-shirt. He told me was was here for the demolition. He said he's been doing stairs for 30 years. I said to myself ok sure he probably knows what he's doing. Told me after the demo the stucco guys will come in during the weekend to refinish the damaged drywall area. Saturday rolls around and the stucco guys came to refinish exposed damaged drywall from the initial demo. Well I noticed our demo guy forgot to remove the caps of the old stairs. I thought to myself how can a guy who has been doing stairs for 30 years can't even do the demo right. So we waisted another week for him to come back and remove the caps then rescheduled the stucco guys to come back again. By now I realized this is going to be hell, and sadly it turned out that way. The following week same old tired dirty guy came back to construct the landing pieces. After a week he was ready to secure the landing pieces down. That's when I noticed a 4 inch circular saw cut (only 1/4" wood remaining) on the back of one of the landing pieces. Seems like our stairs guy accidently cut it, and was going to hide it by putting the damage part down. Well it doesn't take a rocket scientist to know that it won't take long for that piece of landing piece to crack. I informed Eric who said that was unacceptable. So I waited another week for that landing piece to be re-made. Later on we encountered countless delays, the truck is broken, the glass was cut wrong, we can't work today. They would work for 2-3 hours a couple days a week. I wouldn't know when they are coming I would call constantly and remind them. When they finished the stairs, we noticed it had a lot of creaks and crackles every time I stepped on it like an old stairs. Seemed like this should have been addressed in the middle of the project. But since they paid very little attention to details, they missed it. And it's much much harder to fix that at the end. Hanno promised to come up with a solution for me to get all the noises to go away. It's been two months and I have not heard from Hanno. I'm assuming his truck has been broken again. Come on guys, I'm paying you guys a lot of money and you guys disappointed me. read more

We interviewed 3 potential companies. Does not seem to be many options out there. Pike's prices were the highest by about $2,000 (our job was about $10,000) but we were impressed by the past work they showed us and the great ideas and knowledge from their sales person, Mark. Once started, work was on time, thorough, and completed within 8 days. The final piece was a real work of art. White stairs with Iron railing. I really wanted to give them a 5 but we had a big customer service complaint that left a bit of a bad taste in our mouth. While painting our stairs white and redoing our molding on the top of the stairs, they left much white paint on our green walls. We were fine with that but assumed they would touch it all up in the end. But it never happened. We called the owner's son and asked him why there was still white paint on the stairs around the walls. Mark had told us that all the paint would be complete once the job was over. By that time, owners son had already collected our final payment and told us "sorry, that was not in your agreement." Kind of blows my mind that he would have this response. We had to end up hiring an outside party for another $300 to touch up all the paint. Just really surprised such a professional company that had done such a beautiful job would have that kind of attitude and leave their beautiful work of art unfinished. In the end, I would definitely recommend them and am very pleased with their work, just please make sure everything is covered and they don't leave white paint on your green walls prior to signing the agreement. read more

After many years of suffering with a Ladder Type stair design in a 1964 built house, I finally found a professional company to rebuild my stairs. From the owner Eric to each of their craft experts in carpentry,dry wall , and painting I am pleased to recommend them to Yelp. One of the best in the OC!! Thank you Eric and the Pike Team. read more

I live in El Segundo . Pike company placed an elegant stair in my house . That stair case is the shinning star at my house . I give this company 6 stars . Eric is a great supervisor I recommend them without any reservation Mazda read more

We did tons of research and received about 6-7 bids from different contractors before selecting Pike. Their sales rep, Mark Black, was great about keeping in touch with us and being patient throughout the process. He promised us our project would take no longer than a week...and it did not. Their prices were also very competitive...Right in the middle of the other bids. Eric and Hano did a fabulous job transforming our staircase. They were extremely detail oriented and took great pride in their craftsmanship. We would definitely recommend them to anyone!!! read more

I'm not sure what has happened to them. Did a great job on a cabinet a couple of years ago. Needed stairs refinished. Called office twice, called back sales person twice no one returned calls. When I spoke to the office finally on weds, the receptionist said the sales person was no longer there and someone would call me back that day. It's Friday and I'm still waiting......Not having the courtesy to call back a repeat customer particularly when the person answering the phone promises you that they will is a complete lack of customer service. read more

Other than my dissatisfaction with dealings from Hanno, and constantly having to contact him with regards to simply being able to get an appointment, or delivery of permits, and overall scheduling, my experience with Pike Stair Company was ok. Things definitely got better once I dealt with Eric. My stairs look very nice, and I get lots of compliments. I initially wrote a poor review of this company, and almost made it worse, due to Hanno bombarding me with texts complaining about my review. I wish he called me as much when it came to scheduling. However, it is not fair to beat this company down due to one bad experience or employee, especially since the quality of work turned out good . Service definitely needs a lot of work. Hanno was not my only problem. The dirt left behind each and every time service was done to complete the project was unacceptable, and the fact that I made it clear that I wanted the final work to be followed by a good cleaning of the stairs, and work area, yet this still was not done, is not warrant of 5 stars, nor should I have to call a company back to clean up a mess left behind. Another issue I have was the $2400 price I have to pay for permit/engineering. I felt like that was a hidden extra charge due to not believing it costs that much to have papers drawn up for such a common system, readily built by this company, but what do I know. Overall service - Ok Customer Service - Poor Final project/Outcome - Good Overall experience with this company - OK read more

Pike just completed a modern bannister installation in our home...the end result was very nice and as expected, however there were a couple of things that happened that kept me from giving Pike a 5 Star review. The initial sales call from Scott went well and he gave an estimte on-site as promised...the price was in the middle of two other estimates that we got from other companies. Communication could have been better during the sales and installation phase, but could have been due to the they are very busy around the holidays trying to get projects done before Xmas. Once we agreed to the contract, Eric Pike came out to look at our demo'd stairway (demo was done by our General Contractor who was working on the rest of our house remodel), and give recommendations of shoring up the stairway for the bannister installation. Our design was pretty simple, consisting of one straight run up the stairway plus two short runs at the top of the stairs. The wood post and bannister installation took one full day with one worker (Lester), who appeared very meticulous in measuring and his work showed it. The next day the staining crew came out (four hispanic guys). Once we settled on a stain color, the stain and lacquer was applied within a couple of hours. When the stain crew left, I noticed that some lacquer had been dropped on the new wood floor installation at the top of the landing section of the stairs. I emailed Eric Pike to notify him of the issue, which I never got a response to. It was a relatively small area, but I attempted to fix it myself with a repair kit I had purchased from the manufacturer of the oil-based wood floor (Provenza). I got most of it out, but was disturbed that Pike never responded to my concerns. This was another reason for the 4 star review. My recommendation to other potential customers is to watch the stain crew and make sure they put down drop clothes or paper on a floors they are working on, an inspect their work closely before they leave. Update on Jan 5, 2016: Subsequent to my initial review, Eric Pike contacted me and offered to assist in the repair of the damaged wood floor planks (e.g. Lacquer left after staining) or pay for such repair. He and his lead finisher came out and looked at the floor, and took a sample wood plank to see if it could be refinished, as a test before trying to fix the damaged floor planks. The original floor installers also looked at the planks, and tried sanding and re-oiling with some improvement in the floor finish. The area in question (e.g. 2 planks), also unfortunately butt up against bullnose that also happens to have two posts of the bannister connected to it. In the end, we decided to leave the planks as they are, since we were concerned replacing the planks could cause damage to the adjacent bullnose. In conclusion, I appreciate Eric Pike's followup on this issue, which shows (for me and other potential customers) that he does stand behind his work and will followup to make customers happy. read more

We had our banister replaced as part of a major remodel. Timing was critical - we had had a flood in our house and needed the banister replaced before the new flooring went in. Eric and crew were willing to fit us into their busy schedule and did a fantastic job! One part of our banister is curved. The initial metal rods they brought in weren't curved properly, so the crew generated new rods on the spot. They also built the curved wooden handrail. The final product is gorgeous, and is the showpiece of the house! read more

Appt scheduled and they cancelled. Then kept putting off. Moved on. You would think that they would want business that is so close. Anaheim to fullerton read more

Pike does a nice job, great quality. Some things to consider: #1: Make sure they put plastic around the work job before sanding. They didn't at my house and the dust went everywhere. #2: You need to be at the job site on the day of the installation. First to pick out stain color. VERY IMPORTANT: Have them bring out half a dozen metal spindles to check your design BEFORE THEY EPOXY them into the rail system. Once they begin installing there is NO TURNING BACK! Keep the spindles simple. Ask for the "Oil Rubbed Copper" Nicer than just black. read more

We hired Pike Stair Company to design/build a staircase for our new home on Lido Isle. It is a mono stringer structure with floating treads made from solid Sapele, with glass & stainless guardrails. It is a work of art. Pike also designed and built guardrails for two Juliet balconies and a large deck for us. We were so happy with Pike's millwork that we had them build our two story entry frame with solid Sapele, as well as a variety of custom stainless bath towel/safety bars, shower seat and mirror frames. We couldn't be happier with Eric and his team. read more

Eric was wonderful. The stairs that were done for our condo association were transformed into wonderful diamond cut plates over existing steps. They are a busy company and you may have to wait at times but the work is worth it. Thanks Eric! Della and Brian read more

Upon moving into our new home, the old, outdated staircase was the first thing we knew we would want to change. Since the staircase is one of the first things you see in the home when you enter, it was a very important improvement. We found Pike online and were initially impressed with their responsiveness and good customer service. Upon reviewing their website and the designs they submitted for the project, we hired them. They were great. They got the project done on time and on budget. They were easy to work with and caused very little inconvenience, which was tough considering that they were working on the stairs that we use all the time. The end product was excellent, and we are proud to show off the new staircase as a centerpiece in our home's design. read more

My review is just for the complete lack of customer service by this company. I left them THREE voice messages over a one-week period when I was trying to get estimates for some stairway work. They evidently couldn't even take 1 minute out of their busy day to return my call, even to say that they are just too busy for our job right now, or something so I know they got my messages and are not interested in my business. Totally IGNORING a potential customer isn't a real good way to run a business. Note to Eric P, who responded to my post: it's too late (obviously by now, since I just saw your response), I ended up going with someone else. I don't know why you didn't get my message, hopefully you aren't missing messages from others too. Perhaps you should check your answering machine and see if it's malfunctioning. read more

Eric and his crew at Pike Stair Company are awesome, they get the job done right the first time, very professional and knowledgeable when it comes to stairs, I'm so happy with the work that I will recommend his business to family and friends. Thanks Eric! read more

We are so very happy we chose Pike Stair Company to transform our home. I definitely did my homework when considering options and after all said and done felt the most comfortable and confident with Pike Stair Company to get the job done. Eric (the owner) is fantastic! Honest, humble and beyond an expert. I explained my vision for the remodel and he delivered. Start to finish they were on time and Eric was involved and communicated daily the entire time. For those that have have dealt with construction, know how important that is. All the employees were friendly and extreme perfectionists. I'm a mother of two very young children and they took that into consideration and provided every necessary measure and protection needed. We love walking through our front door thanks to Eric and his team. I highly recommend you consider Pike Stair Company...you won't be disappointed! read more

I would give ZERO Stars if that was an offered choice. Over a period of eight days, I made several phone calls to Pike Stair Company during regular business hours. No one answered any of the calls, and no one returned any of my calls, despite me leaving repeated messages, including my phone number. read more

We have used Pike Stair on multiple homes and Eric has always been of great service. Pike Stair can do a multitude of services regarding staircases, handrails and even metal work. They have been wonderful to work with and Eric is always open for communication. The final product is always beautiful. If you have any hand rails or staircases, Pike Stair would be the way to go! read more

Pike Stair did the railing for our remodeled staircase. We had started the project because of water damage with a contractor our insurance provided. They could do the stairs, but did not have the expertise for the railing. Luckily, I found Pike. They were incredibly professional. They showed up when they said they would, and their quality is incredible. The railings look and feel like a beautiful piece of furniture. I would recommend them 100%. read more

After receiving 5 bids on our stair project we choose Pike Stair. They seemed to have the type and look of the stairs that we waited. The nice thing about these guys was that when they said it would take three days to do this and four days to do that, which was how long it took. When we got to the finishing oin the railing is when we had a problem. We had the people that installed the floor continue up the stair which meant that we had to coordinate the work. There are a few gaps between the two contractors that needed to be filled. Both blamed the other. If you do you stair this way expect this problem. The final finish is where we really had problems. The first attempt was way too dark the second attempt was lighter but my wife did not like it at all. We agreed to live with it for a few weeks. We polished and rubbed the railing to smooth out the finish and how we can live with. read more