These people truly are angels. They provide service with compassion, flexibility and with a smile…read more My father passed away and we struggled with funeral costs as he did not have life insurance. JeMese and Kelvin went above and beyond to help us pull together something with dignity that honored my father and our budget. You won't find a more blessed place. Thank you JeMese & Kelvin!

Kelvin and JaMese are the best!! Preparing to say goodbye to a loved one is always very hard…read more Kelvin and JaMese Chamberlain know how to ease the load and make sure everything is perfect. They have a very welcoming and comfortable facility and they approach the experience with very caring spirits. My family and I were very pleased with our experience as we said goodbye to my dad just over a month ago. If you are in need of similar services, there is no better place.

I know that death is a bad experience for everyone involved and I would think people's emotions and…read moresensitivity would run high when trying to plan funeral services, but I am surprised at some of the other reviews. These people nothing but polite, as well as empathetic. Everyone I spoke to at Williams displayed the perfect amount of compassion, while maintaining professionalism. Given the situation, I wouldn't say it was a pleasurable experience, but all of the staff went out of their way to make the experience as painless and seamless as could be.

My family and I have used Williams Funeral Directors twice before, but after this most recent…read moreexperience, we will not be returning. The level of communication, professionalism, and care we received during one of the most difficult times of our lives was deeply disappointing. My loved one passed away on October 2nd, and his cremation did not take place until November 6th with little to no communication from the funeral home in between. It started the night he passed. Their partners took hours to arrive at the house, even though law enforcement had already informed them of his condition and approximate weight. They arrived completely unprepared, and a family member had to help them place his body onto the gurney. It was traumatic and unacceptable. The next day, October 3rd, we arrived on time for our scheduled appointment but were placed in Raul's office while he took a lengthy phone call. He later explained that he had been "looking for a casket large enough," despite not yet knowing our wishes and we did not need a casket at all. Throughout our meeting, he repeatedly joked and attempted to be overly friendly, which felt inappropriate given the situation. One of our requests was to view our loved one one last time, and Raul assured us it could be arranged for the following day. Instead, I received a call the next morning stating that viewing would not be possible "because of his size" and the need to involve a third party, which would result in additional fees. Only after several hours and my firm insistence were they suddenly able to make it happen the same day. Before the services (held eight days after his passing), I confirmed with Raul that a priest and someone to lead the rosary had been arranged. He later informed me that "Maria" from the church could lead the rosary and that I would need to pay her $100 because it "wasn't in the agreement." I reluctantly agreed. It was only afterward that I learned Maria is actually a salesperson for the funeral home. After the services, I asked Raul whether everything had been received from the doctor for the cremation. He said yes and that they were only waiting for the state's approval. Weeks passed with no updates. When I reached out on October 28th, he hurriedly told me they were still waiting on the county medical examiner and claimed he couldn't email me details because he was "out of town." Once again, only after repeated insistence on my part did things suddenly move, and we received the cremation certificate on October 30th. This entire process was far more stressful, confusing, and prolonged than it ever should have been. Losing a loved one is already devastating; families should not have to chase down information, argue for basic services, or experience avoidable delays and miscommunications. We are extremely disappointed in how this was handled and can no longer recommend Williams Funeral Directors based on this experience.

Outstanding service and communication from start to finish! Tom made a difficult time very easy…read more Mom wanted to be in with Dads remains at DFW National Cemetery and we were not sure how to navigate this request. I mentioned this to Tom and he handled it with no issues. We are grateful for Tom and the rest of the staff at Rest Haven that we came in contact with.

Summer Pierce barged into a burial ceremony and stared to yell at my family while we were grieving…read morea death of a family member

My mother had used Eastgate Funeral Home when my father passed away. He was cremated and the ashes…read morewere kept at her home in an urn. When she passed away recently, I chose Eastgate and they did a great job handling everything. She was cremated and they were buried together. The funeral home did everything they promised to do and I thought the price was very fair. I dealt with Ray Hailey and was also introduced to the owner at the initial meeting. Ray had a professional and calming demeanor. The owner Scott Smith brought the urns to the cemetery the day of the service and stayed for the graveside service. I feel like their company did an excellent job.

Eastgate Funeral Home and staff was wonderful during my dad's passing. They made many…read moreaccommodations for my family and made an incredibly difficult moment for us, memorable. Highly recommend them, their staff was lovely and respectful. Thank you Eastgate staff for your support through this process.

The hardest thing in my life to accept is loosing my father in early January of 2022! I still wish…read moreit was a bad dream to the strongest degree and that I could still see and talk to him like before! That being said, it does bring comfort that he was buried at the same cemetery as his parents and I do feel the upkeep and security at Sacred Heart is handled well with our personal experience so far. What comment/review I did see, I believe on the main website, that came as a disrespect to that particular situation seems to have been answered by the staff in charge. It put my mind at peace to see that action would be put in place. They have a mass every first Saturday of the month. The parking does need some attention because it gets pretty packed and its very limited. Many of us just parked along side the curb where the path continues throughout the cemetery site. I went a few months ago to Saturday mass and this did help me to continue to grieve and know that their are others in the same situation. Within the chapel area there are bathrooms as well as privacy for those that were cremated.

This is one of the best upkept cemetaries. It's always clean when I come visit and that's very…read moreoften. Once every few months. There's tons of spots left to buy. Kind of far for Dallas because it's in Rowlett.

Sparkman-Crane Funeral Home did a wonderful job during this extremely difficult time. They were…read moreextremely professional and Bob had such a peaceful presence. He answered all of our questions, promptly responded, constant communication and went above and beyond. He had everything covered, which allowed us to just focus on our father. Beautiful facility and wonderful staff. We can't thank you enough.

Thank you to Sparkman-Crane for your compassionate professionalism as you guided us through the…read moreprocess of making final arrangements for our beloved father. Specifically, Bob and Adrianna were wonderful to work with and kept us informed on every detail all through the journey. I would highly recommend your services to anyone.

I want to express my deepest and most heartfelt appreciation for Charles W. Smith & Sons. I am…read moreespecially grateful to Rainy Day, who was entrusted with the sacred task of dressing and presenting my son to me one last time. There are no words to fully express my gratitude for the extraordinary care and dedication she put into making him look more beautiful than ever. Her compassion and attention to detail brought me a measure of peace in an unimaginably difficult moment, and for that, I will be forever thankful.

What a disgusting and unethical funeral home. Somewhere that's supposed to treat those who've…read morepassed with dignity and respect, showed my grandmother with nothing but disrespect. And she was a friend of Charles Smith himself. They mishandled and abused her body, based on the large postmortem laceration on her face. They over embalmed her to the point that she was seeping in her casket and we had to cover it up with a blanket- she looked nothing like herself. Andy Ortiz failed to get the police escort and the hearse was running yellow lights with the body and 30+ cars trying to keep up. He also took a phone call during the funeral in which he was yelling at the Sachse PD to cover his mistake when they couldn't provide a police escort without proper notice. We could hear him yelling from the funeral. Andy also provided the wrong name for the vault and tried to scrape it off and glue the correct name on there- it looked awful. Then offered to take her back to the funeral home so they could get it straightened out. ABSOLUTELY NOT. We refused to put her back in their care. It's been 3 years and I still can't visit her grave without getting furious. I will never find peace there, thanks to Andy Ortiz and Charles W. Smith. I hope they see her face every day and feel shame for how they handled someone- the LAST person who deserved to be treated like that, and a faithful friend to the Smith family. Absolutely disgusting. If you want your loved one to be treated with respect, DO NOT leave them in Charles W. Smith's care.

Such a beautiful location. Have a family friend who is lay to rest here. We come every other week…read moreto visit his plot and water his grass. Did see a couple of wild skunks come out of the bushes.

Mom had arranged everything in advance, so we thought it would be easy. No. The meeting to make…read moreservice arrangements needed 2 men with different duties - it was like a "good cop - bad cop" interrogation with characters out of the Munsters. We were taken to an underground bunker, using an aged elevator - in which we were told "you don't want to know what this and the offices we are going to were previously used for." Ugh. That meeting included a requirement for $1,052 for a 6"x3" plaque on the existing grave marker, being shown how much money we had "saved" (line by line) compared to today's prices, upselling options, and suggestions to pay in advance for our own funerals asap - to save or families from the cost. We also were told about the importance of doing as instructed because graves were being claimed and bodies disposed of by criminals posing as relatives and reselling the sites. It couldn't have been more grim. The graveside site visit (to an unkempt mess, and area that is clearly not maintained in any way (with misaligned and damaged grave markers, broken walls, damaged signage and uncut grass) included being shown available plots in the even rougher areas in case we wanted to buy today, and having to listen to the escorting staff's personal tragedies... instead of being allowed to focus on our own loss. The second bunker meeting ended being asked to hand over the $1,050 because it takes 3 months to get the marker, being told that the flower people were too busy to speak with us, and a reminder that their jobs were in danger if we gave any bad feedback. When we said that we did not need some of the paid for items, the required reimbursement to the estate was promised and has been defaulted on for 2 months despite multiple calls and promises to resolve. Oh, and on the day, they forgot the pall bearer's boutonnières. It took 2 months to get the death certificate - and only then by calling multiple times when they told us thy had been lost in the mail... yes really. We went and got them ourselves in the end. We were left no choice but report this place to the Texas Funeral Service Commission (TFSC). Btw - the flowers ended up being x3 the price they are elsewhere - so we didn't use this place for those - neither should you. Bottom line - Steer clear, and if you're already committed, be ready to deal with a used car lot level customer service.

My dad recently passed and we selected Sparkman to help us take care of everything. Up until this…read morepoint, I've never had to take care of, or plan for a deceased loved one so I wasn't sure what all needed to be done. Genna was our funeral director and walked us through every step and helped answer any questions we had. We met with her and she went over what services we would need and how the process would work from getting my dad ready, to getting him to the funeral home, to setting up the day of the funeral and cremation. We told her what we needed for the day of the funeral and also the types of services we needed and she only selected the things we talked about. Not once did she try to upcharge us or nickel and dime us for every little thing. They have a non-denominational chapel that was very nice, brightly lit, and accommodates a little over 100 people, so it's perfect for people of any religion. The funeral day went very smoothly and Genna was there to help in case we needed anything and to ensure things went accordingly. She was there for us from the morning all the way until the end of the cremation (which is done at their sister location ~15 minutes away). The viewing room at the crematorium was also much larger than I expected so that was a nice surprise too. Genna was very accommodating and respectful of people's feelings and religions. She also asked all the right questions to make sure our bases were covered and we had everything we needed taken care of. She's very professional and was very understanding. I would highly recommend Sparkman Funeral Home in the unfortunate event you need their services. I hope I won't need their services anytime soon again, but would gladly recommend them to friends and other family that may. Thank you for everything and for making this difficult time easier for me and my family.

First off, I should have written this review 2 years ago. As I am coming up on the 2 year…read moredeathaversary of my fiancee, I am remembering how amazing both Genna and Jody were in helping plan the service. It was a very complicated situation, partly because he was murdered and partly bc his affairs were not in order. But they were so delicate and compassionate for my situation. I could not have asked for more thoughtful and caring people to handle his passing. In fact, I ended up referring them to my friend when her father passed away. So I would definitely recommend them to anyone in need.

I sincerely hope everyone has time to plan out what they want for their funeral services, but if…read moreyou have an unexpected death, I can't recommend the staff and services of Ted Dickey highly enough. The care and attention given to the decedent as well as the entire family was exceptional. Following up to ensure that every detail was covered and nothing was left out. Taking the time to learn about the person and making an individualized service that truly fit their personality may be all in a days work for them, but for the friends and family to be able to have a meaningful way to say goodbye was very special. Thank you to everyone at Ted Dickey Funeral Home for making today a little bit easier.

My beautiful brother passed away on 12/19/2023 and we used Ted Dickey's Funeral Home Service under…read morethe direction of William Ciociola. He was patient, kind, sensitive to our financial concerns as well as how we wanted Kurt to be remembered. He answered all of our questions the same day and helped us write one of the best obituaries I have ever seen. You felt as if you really knew my brother and that was important to me. We have used Ted Dickey's Funeral Home for my father and when it is my mother's time we will use them for her funeral as well. We had Kurt's Celebration of Life catered and photos of him at different stages of life - with so many friends there to comfort us - the event was a God send - Thank you for your expertise Will and Ted Dickey Funeral Home - Sincerely, Gretchen McClurkan