It's been over 3 months I am still waiting for my service to be transferred. I am without internet…read morebecause multiple sales agents have dropped the ball and not transferred my service. I get shuffled back and forth between multiple reps -- all of them have low command or understanding of the English language. No one knows what they are doing in this company.

Left this provider 8 years ago because of cost. We tried for months to return their equipment - we…read morecalled and were told they would send us a prepaid box to return the equipment, nothing ever came. We tried to return it to the local office - it had been closed down and no one told us. Now, all these years later they sent a door to door salesrep to sell us a new deal. ANd now, the next day, they are demanding we resolve a past due balance from 8 years ago AND return the equipment before they will do business with us. Thanks for the quote - i'm gonna use that to get my current provider to cut my bill in half. but this provider is junk, poor service, no support. Dont waste your time.

I think the main issue most have with frontier is their horrible support since almost all of it is…read moreoutsourced. However, if you have fiber installed correctly, short of someone hitting a pole or you losing power in your neighborhood, fiber usually just works. The bad thing about frontier though is they seem to want to use existing coaxial for MoCA for the wan between ont and router. This has certain performance and dependability effects. However, that can be overcome by installing your own wiring or asking the technician if it's possible to install ethernet. If it's easy they will usually do it, but your miles may vary. Buy your own router, make sure they give you one of the good onts, use ethernet to connect that ont to your router and try to make as many devices in your house wired as possible. If you do all that you should have very little problems if any at all. I went 6 years with FiOS without needing to contact them once. So far frontier is trending that way, but only time will tell. ::edit:: Yes, actual individual outsourced people. Your chat isn't in house right?

Well I fell victim to the 'poor service' side of Frontier's business. I have to agree that when it…read morework it works well - but if it breaks God help you. I've been without internet for the entire weekend with no mechanism to speak to a human for any kind of reassurance that they are even working on it. Terrible, terrible communicators. I have a ticket. Worthless. Time for Xfinity again I guess.

Had a very good experience with the tech Josh who came to our house this morning this young man if…read moreI could give him more then 10 plus I would he's was amazing thank you Josh we had the old cable lines in the house he upgraded everything set up the tv and so pleased thank you

Walked in today on Sunday on quite literally the LAST minute before they closed and this absolute…read moregodsend of a woman named char took care of me when I had to pickup my wifi equipment, was super respectful about my situation and was extremely fast about it. If you ever go here and run into her go tell her how great she works

After having problems for years with Comcast, we switched to Thames. First dealt with Lonny who was…read moreawesome helping us decide what we wanted. Then Ray Coughlan came to the house to get us set up. Wow!!! He went above and beyond to fix mistakes by the other company that had our Cable cutting out for 6 months and could not get a human on the phone. Both these guys made us positive we made the right decision changing to Thames. And cheaper too. Thanks guys. Five thumbs up !

We have had TVC for a several years now. I work from home so my Internet connection is important…read more We only had one connection issue, and TVC's tech person arrived at our house early the next day. It turned out to be an outside connection that had come loose due to wind. He was able to fix it and get us up and running right away. It is great having a local ISP.

Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

I was a customer of xfinity for 1 year before swapping to TVC. I remained a customer until I left…read morethe area after 3 years. I'll do my best to debunk a lot of people's gripes. Note, I only had the 300mbps internet plan so I can't speak to cable or phone. 1) Speeds: Like all service providers they advertise speeds UP TO whatever your plan is. This means that there are factors out of their control. For instance in my apartment complex in Groton my apartment was located on the opposite end of the building from the cable input room so I would see signal loss during peak hours and could never reach the 300mbps even during off hours. This happened with xfinity as well. TVC was quick in detecting these issues and did do some patchwork in the cable feed room to get me a slightly better signal boost. 2) Field Support: I'll say the technicians are knowledgeable and appreciate when you have an understanding of what you're dealing with. The 3 instances I dealt with them, install, signal strength, and interment loss of signal they were all very friendly and knowledgeable. Quick to diagnose and fix my problems. The key was I did do all the over the phone support you should typically do before requesting a technician. 3) Customer Service: Their customer service, both on the phone and in person are very good. In person you'll even get a few laughs as long as you aren't guns blazing when you get there. Ultimately they want your continued patronage so they'll do everything they can to accommodate you within reason. 4) Price-point: While they might not be the cheapest (they are as far as I know for the area) they are a no gimmick provider. What they advertise as price is what you're paying. There are no price hikes or promotional pricing that expires. I payed the same bill for 3 years. In fact when I started I only had a 100mbps plan and that was the most they provided. I got a free upgrade to 300mbps when that plan became available and my bill month to month was unaffected. 5) Nerd Stuff: I saw a complaint about internet protocol 4 vs 6. For reference, the every day user is unaffected by this. In fact no other provider in the Groton stonington area uses ipv6. Most national brands do not even use 6. This is a new technology slowly being rolled out. If you expect 6 out of a local company that's more on you for not asking up front. Overall TVC is a good company but before you request and sign into their service, do a little research and be an intelligent consumer.

Started a new internet subscription and was pleased to see a lot of choices to make. We were given…read morea two hour window of arrival for the technicians. I liked that they texted their progress to our place so we had a little heads up on when they would arrive. Had a technician and a trainee show up. Both were very respectful and friendly. They told us what they were doing and kept us informed of their progress. Was surprised at the newer styled modem and router, which is now one box instead of the usual two. Wi-Fi was set up quickly and seems to be working well.

Frontier is the absolute worst . Zero customer service …read more Zero follow through . Zero reliability . No matter what they promise and no matter how many times you confirm / it will never happen. If I could give half a star I would .

Frontier Fiber completely failed without warning. After troubleshooting everything on my end, the…read moreONT showed a red Optical light, indicating a fiber signal issue. There were no reported outages, yet the earliest technician appointment was several days away. In today's world, reliable Wi-Fi isn't a luxury--it's a necessity for work, school, communication, and daily life. Leaving customers without service for days when the issue is outside their control is unacceptable. Extremely disappointed with Frontier's reliability and customer support.

They promised us a visa gift card for setting up service. Gave us a coupon for Samsung discount…read moreon product purchase. We don't want the coupon. We don't want to purchase anything. Pretty stinky to promised visa gift card and not provide it.

I had an exceptional experience with Frontier Fiber installation at my house yesterday. The…read moretechnician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service.

Last month I purchased a new Iphone 8+. I would be remiss if I didn't give a tremendous thank you…read moreto Mike Mugovero for all he did in helping to set it all up. First, let me just say that I had about 20,000+ pictures on my previous phone along with voice recordings, and documents that all had to be transferred. With Mike at the helm I didn't lose a thing! Not only that, he was instrumental in getting me the correct color phone after I inadvertently made an error in the color purchase. All the while I was there(which was a fair amount of time) he worked on my phone, worked on phones and tablets of other customers as they came in, and answered phone calls and helped solve several issues over the phone. NOT ONCE did he get upset or get frustrated with any customer..just went from one task to another. He even assisted me in finding a coffee (Because with the makeover the public coffee station has been removed?? Really sad there Wireless Zone Corporate for that decision..small snack area always made people feel at home and relaxed while having to wait..should put it back..and get more comfortable seats for patrons?) I am sorry that I didn't get to this sooner but definitely was not going forget it because Wireless Zone Groton has been my family's go to phone stone for about ten years. Mike is always willing to step in and try to help with any issue any of us have, from lost, to broken to wrong color(sorry Mike!) Just an awesome employee and wanted to be sure to say THANKS!!!! Ps A couple months ago I had an issue with a bill from Verizon and Matt helped take care of it with WZ Corporate as well. So obviously, the awesomeness of WZ Groton employees is spread throughout the store! Kathy Ladd

I had an offer from Walmart for an IPhone 16 that sounded too good to be true. Since I am a Verizon…read morecustomer for more than 20 years I came home and called Verizons 800 number. The representative told me to go to the Verizon store because they were having a promotion for an IPhone 17. So my husband and I went to the Verizon store in Groton. I explained to the representative about the offer from Walmart but asked about the better offer from Verizon. He had no clue as to what I was talking about so asked me about my internet service bc they are now part of Frontier and I could pay less for internet. I again asked about the promotion on the 17 iPhone. He knew nothing about it. I said maybe one of the other reps knew. From his desk he called to I believe her name was Abbey who had her back to him. I then tried to explain to her that I was told from the person from the 800 number that there was a promotion on the 17. Meanwhile as I was trying to tell her she continued to have her back to me as though I was talking into the air. My husband was so annoyed he got up and said "let's go". When I got home I called the 800 number again bc I felt I should speak to someone who knew what was going on. I explained to a young man my experience and within 5 minutes he told me exactly what the promotion was. He was pleasant and knowledgeable. I thanked him for listening to me and explaining to me what the promotion was. I Will NEVER go back to the Groton store. They treated me so disrespectful as though I didn't know what I was talking about. Yet never told what the promotion was for the Iphone 17. I will go to Best Buy to purchase the phone.