Completely inconsistent Internet access, and now they're sending people to my neighborhood to…read moresolicit more customers because breezeline came through and knocked them out. Then I called and they demanded my address and name to be able to take us off the list of people they reach out to...

cancelled Frontier service on December 19, 2025. Was informed by Tina my final bill will be $50 for…read morerestocking equipment???. Received my bill for 141.99. Called Frontier, spoke to 5 different customer representatives who informed me You Tube TV bills a month behind. I was never told this so I requested to speak to a supervisor, April and asked to be credited You tube charge of $84.99. April gave me You Tubes phone number stating, they have to credit my You tube accoun. I spoke to Miles at You tube (who was wonderful) who informed me that could not touch Frontiers platform. MIke's stated in the line while I called Frontier once again, and we spoke to Celina who said I was misinformed by Supervisor April regarding a credit for You tube. Celina then did offer me 50% off at $42. I would prefer paying tribe to Xfinity then ever usubf Frontier again.

Walked in today on Sunday on quite literally the LAST minute before they closed and this absolute…read moregodsend of a woman named char took care of me when I had to pickup my wifi equipment, was super respectful about my situation and was extremely fast about it. If you ever go here and run into her go tell her how great she works

I don't usually post things like this, but we just moved from Xfinity, COMCAST to Frontier fiber…read more When I called COMCAST to cancel the service, I was online with an agent from the Philippines, who would NOT cancel the service and told me how he was going to rectify the situation. This idiot kept me on the phone for about 10 minutes before i hung up. One of the most frustrating experiences I have ever had. Based on that, I will never deal with Xfinity again. Thankfully, my husband called another number and was able to cancel the service. Wow!

After having problems for years with Comcast, we switched to Thames. First dealt with Lonny who was…read moreawesome helping us decide what we wanted. Then Ray Coughlan came to the house to get us set up. Wow!!! He went above and beyond to fix mistakes by the other company that had our Cable cutting out for 6 months and could not get a human on the phone. Both these guys made us positive we made the right decision changing to Thames. And cheaper too. Thanks guys. Five thumbs up !

We have had TVC for a several years now. I work from home so my Internet connection is important…read more We only had one connection issue, and TVC's tech person arrived at our house early the next day. It turned out to be an outside connection that had come loose due to wind. He was able to fix it and get us up and running right away. It is great having a local ISP.

Recently upgraded my IPad from three mini to the larger IPad. Received the credit for trading in…read morethe mini IPad. Instead of sending it back via UPS I decided to just drop it off in the store. Store is generally easy to get to. Parking was plentiful, especially since I stopped in mid morning on a weekday. As soon as I walked in Ib was greeted by an associate. Explained what I was there for and within 3 minutes I was back out the door with the receipt.

Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt…read morewas very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.Horrible, Horrible customer service from the manager on down. One employee with a red sweat shirt was very helpful. Everyone else including the manager and assistant managwr were horrible. To top it off, they would not allow me to leave a packaged phone that required a return at this store. Avoid this and Groton. Only New London understands customer service.

Started a new internet subscription and was pleased to see a lot of choices to make. We were given…read morea two hour window of arrival for the technicians. I liked that they texted their progress to our place so we had a little heads up on when they would arrive. Had a technician and a trainee show up. Both were very respectful and friendly. They told us what they were doing and kept us informed of their progress. Was surprised at the newer styled modem and router, which is now one box instead of the usual two. Wi-Fi was set up quickly and seems to be working well.

I was a customer of xfinity for 1 year before swapping to TVC. I remained a customer until I left…read morethe area after 3 years. I'll do my best to debunk a lot of people's gripes. Note, I only had the 300mbps internet plan so I can't speak to cable or phone. 1) Speeds: Like all service providers they advertise speeds UP TO whatever your plan is. This means that there are factors out of their control. For instance in my apartment complex in Groton my apartment was located on the opposite end of the building from the cable input room so I would see signal loss during peak hours and could never reach the 300mbps even during off hours. This happened with xfinity as well. TVC was quick in detecting these issues and did do some patchwork in the cable feed room to get me a slightly better signal boost. 2) Field Support: I'll say the technicians are knowledgeable and appreciate when you have an understanding of what you're dealing with. The 3 instances I dealt with them, install, signal strength, and interment loss of signal they were all very friendly and knowledgeable. Quick to diagnose and fix my problems. The key was I did do all the over the phone support you should typically do before requesting a technician. 3) Customer Service: Their customer service, both on the phone and in person are very good. In person you'll even get a few laughs as long as you aren't guns blazing when you get there. Ultimately they want your continued patronage so they'll do everything they can to accommodate you within reason. 4) Price-point: While they might not be the cheapest (they are as far as I know for the area) they are a no gimmick provider. What they advertise as price is what you're paying. There are no price hikes or promotional pricing that expires. I payed the same bill for 3 years. In fact when I started I only had a 100mbps plan and that was the most they provided. I got a free upgrade to 300mbps when that plan became available and my bill month to month was unaffected. 5) Nerd Stuff: I saw a complaint about internet protocol 4 vs 6. For reference, the every day user is unaffected by this. In fact no other provider in the Groton stonington area uses ipv6. Most national brands do not even use 6. This is a new technology slowly being rolled out. If you expect 6 out of a local company that's more on you for not asking up front. Overall TVC is a good company but before you request and sign into their service, do a little research and be an intelligent consumer.

Firstly, I will say that whenever I had a problem with service, Frontier would send a technician…read morepromptly - I'll give them that. What my complaint is about is disconnecting service. I makes no sense to me why they "can't" pro-rate the last bill if it's disconnected within the billing cycle. ?? With all the technology... they can't pro-rate? I had to pay a "restocking fee" when returning the eero unit. I suppose they (I) have to pay The UPS Store to ship the unit back. My billing cycle went from the 18th - 17th of the each month - and once I returned the unit via The UPS Store my service was disconnected on the 1st of the month within the billing cycle. Why should I pay for the whole cycle? and when the next person at the address opens an account the next day - they collect double? Seems unfair to me.

Frontier is the absolute worst . Zero customer service …read more Zero follow through . Zero reliability . No matter what they promise and no matter how many times you confirm / it will never happen. If I could give half a star I would .

I had an exceptional experience with Frontier Fiber installation at my house yesterday. The…read moretechnician was thorough, personable, and made sure that everything work everywhere in my house and even outside the house on my property. He was there for three hours because they had to run cable from a neighbors pole up the street. Excellent service.

Very poor customer service, attempted to contact a live agent and got prompts with a computer…read morevoice. Got nothing. This is the first time dealing with frontier and I am very disappointed. Everything came to a crashing halt. The app wasn't much better either. Could not get to reschedule an appointment. Kept getting an error message.