The staff is rude! My ball, which is hardly a month old, was cut in half here, and I was treated…read morepoorly and spoken to rudely for simply asking what the next step was to get a new one. I wish you could give ZERO stars.

Elka in the bar is wonderful. Highly recommend. She is quick, hilarious, and friendly!read more

Poor Service spent $90 for 3 games and 3 bowlers.. no price list posted also I'm league bowler…read more. promised $2.99 per game but when checked out.. they would honor. Not to mention we sent $150 in food will never go back took over and Hour to put bumper down and turn the lane on..just awful!

The pricing is INSANE. $85 for 2 people to bowl for 1.5 hours. Parents work hard all week, try to…read moretake their kids out to have some fun and it's $170 for a family of four JUST TO BOWL for 1.5 hours. No food or drink or anything else. How is that justified? Another 1.5 hours and you have four all day passes to Disney. It's companies like this that are breaking the American family. It's BOWLING not 18 holes at the country club. Do love the pro shop though. Those guys are awesome.

Came here for some inside entertainment for my 1 year old. It was cold and rainy so thought today…read morewould be the perfect day to explore what this place has to offer. Before you can purchase your entertainment of choice, there is a QR code for parents or guardians to sign a waiver. We purchased the toddler time for around $16 with tax included. You also get $5 loaded onto a card for you to play some arcade games. This includes access to one room for toddlers to play in all day, but honestly there's not much to do to keep a toddler occupied all day in this room. Although the toddler room was disappointing, they are accommodating to the adults by having beverages available for purchase. Food wasn't too bad, so I can't be too upset with our experience. Was surprised they had fried cauliflower bites which was pretty good. Staff were very nice and helpful with any questions we had. Some of them were really interactive with the kids which made me smile. Overall, this place is probably better for bigger kids because they have more stuff to keep them occupied, like laser tag, rock climbing, ballocity, etc.. will probably try this place again when my kiddo is bigger.

I have had the worse experience ever. I am at your Parma establishment now. You all are short…read morestaffed not a employee at each activity station. We have to wait for staff to come to participate in an activity. I have paid and I believe my children should be able to play and have someone to help assist when my children should be able to take part in these activities. My mom and I went to speak with the lady at the front desk Tracey and she proceeded to us that it is what it is she short staffed and you provide no refunds. she did not provide credits she just seems yo not care your short staffed I have payed for my two children to play and now they can't even take part in all activities purchased through pass due to your establishment being short staffed. I will never patronage your establishment again complete waste of time, energy & money!! 0 STARS!!

Unfortunately as my first time coming here was not pleasant. Our son had been begging us to go…read morejumping. Found this location first and thought let's try. Thankfully he enjoyed himself and that's what mattered most to me. However, whoever the person is attending the actual park, not sure if she is security or what, she said my son was "trying to get away from me" and blew a whistle at me for jumping with my son. I found she was extremely passive aggressive and I actually went to the bathroom to cry. I wasn't damaging equipment, my son (and I'm sure if you have cameras you can check) was begging my husband and I to come jump with him. This woman told me a story about how she jumped with her daughter and her daughter ended up breaking her leg, telling me how fragile kids are. I'm actually a teacher, so I work with kids 24/7 and am well aware of this. Told me "mom to mom" basically, she made me feel unwelcome to jump. After we just spent $50. After I came back from the bathroom, my husband at this point was going to have a word with the front desk. I noticed she was also singling out other people as well, as well as playing on her phone, sitting in massage chairs, and taking up benches. I'm going to say this as nicely as I can, but I almost wonder if she was targeting me because I'm a small woman and CAN jump with my son without injuring him. Am considering taking my son to another park after this day, as again that was terribly uncalled for in my opinion her approach. I understand if she had a safety concern, but if that was the case, I don't think any of that backhanded commentary was necessary.

Eric Cleveland is so much fun for adults and children. We have an attended multiple birthday…read moreparties as well as going random Saturdays. This is one of my daughters absolute favorite place to go based on the different rooms and activities and areas to jump as well as just getting all of the kids together to have a good time. See you soon.

Best exchange location. Staff so ready to help and are very friendly. Great selection of records…read more Place is kept clean and neat. Really enjoyed shopping there.

Not just this location but every "exchange" I've been to has been very overpriced, I will not be…read moreback.

Don't bother going here, they have no respect for people's time…read more On Sunday, October 23, my girlfriend and I went to Airport Go-Karts because it was a really nice day and I had a Groupon. Since we were coming from Chagrin Falls, I double-checked their Web site, Google Maps, and called to make sure they'd be open. Their site appears to have zero information about when they're open. Google Maps shows they're currently open Thursday through Sunday. When I called there was a prerecorded message which included days and hours of operation. Guess what? We wasted about an hour of our time and two gallons of gas. We made the trip only to find Airport Go-Karts completely closed for the season. In fact, the large sign on the side of the road said the last day of the season was September 25th. So this place has been closed for almost an entire month but hasn't bothered to update its hours on its phone recording or Google Maps (and probably other spots as well). Two other cars showed up shortly after we got there. I talked to someone who got out to look at the hours and he had no idea they were closed either; he hadn't even noticed the message on the road sign. In fact, the sign on the entrance still listed days and times the they're open, there was no mention of being closed for the season. On top of all of that, they still have offers available on Groupon (which will likely expire before they reopen). What a joke. I won't won't waste more of my time trying to go to Airport Go-Karts again in the future.

This place is hardly family friendly. Standing in line for 2 hours with 4 kids is not my idea of a…read moregood afternoon. After being told my 9 year old was tall enough to ride by herself we get to the front to be told that she isn't. Nice communication between staff members!!(sarcasm) so I had to wait with her and our other 2 while my husband went around with another one of our children. When we finally made it to the front (again)They refused to let me pull my friends from the back of line to ride with my other children so we could all get a turn. They refused to let my husband do a couple laps with our other kids. Instead the only response we got was, you have to wait in line. Another 2 hours??? Are you kidding me?? This is my first and last time I will EVER come to this place. There is no short line time, and we had to wait longer for the double go karts all to be told 3 were down so we had to go to the back of the line to start all over. HORRIBLE experience. Wouldn't recommend my enemy to this place.

I have to give 1 star but I'd like to give it none/0 & don't try to call any of the lines they…read moreoffer to speak to an associate or "leave a message for Jojo", no one ever answers and the vm is always full. I work in customer service and I can't believe these people, unbelievable and soooo unprofessional, I was shocked. I wouldn't have a job if I acted like that. I could write a paragraph on my last interaction there but it's not worth my time. Moving on....I will never go back again, I'd rather smoke cigarettes, yuck. Rude!

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