Bruno is unprofessional and irresponsible. He only cares about getting paid. He never checks his…read morecleaners' work, and the results are awful stains on sheets, mismatched linens, hair left behind, and dirty pots and pans. At first, the work was decent, but it quickly went downhill once he got comfortable. He ignores calls, refuses to fix mistakes, and takes no accountability. I often had to clean after him or bring in others to finish the job. Despite doing sloppy, inconsistent work, he still demanded full payment. Do not hire Bruno. He is unreliable, careless, and a complete waste of time and money. He is not presentable at all. He doesn't take pride in his self.

Service requested: Windows & Screens cleaned, carpets professionally cleaned. Quote received $200…read morefor windows, $240 for carpet cleaning. The good: Bruno arrived on time & is a really nice guy. Hence the 2 stars. Bruno communicated mostly through the Yelp app which was fine. No details were requested other than address of service & confirmation of date/time. The unfortunate: I never ever want to slam someone's hard work & hustle. My hope is that communication is improved with more detail in what services can be provided and at what level. Windows: did not bring equipment could not reach the bathroom windows, kitchen windows were not cleaned, screens put back incorrectly so they fell off, dirty rags left throughout unit after exit. I do not have a picture because this was not checked until later. *Bruno also requested he charge an additional $75 after the fact because the windows were "high" & he could not reach them. 2 bathroom windows are about 10feet high - above the shower. There are 4 jealousies and a small screen. He did not state any of this beforehand or in the quote. Carpets: he showed up with a rented Rug Doctor carpet machine no vacuum, and then stated he didn't think he could get the stains out of the carpet. We opted to go with someone else who is a professional carpet cleaner and just had Bruno clean the windows. I did not go with the lowest quote - these prices are on track with what everyone else is charging. If you need regular maintenance clean - or your home straightened up and wiped down - this is probably a good way to go. If you need or require a higher level of clean - go somewhere else. Let me be VERY clear - this was not a hoarding situation or even the worst type of clean. It was an empty unit everything else was done. Simple. Bruno you're a nice guy - I wish you well. Please clearly communicate a realistic level of clean and provide details ahead of service time. 3/9/2024 Saturday

I needed a company to clean an apartment for move out. This company responded quickly and were…read moreavailable for my last minute needs. Price wise, I think they are competitive with others, but I was glad that they were willing to answer my questions and confirm what I wanted clean. Angel and Raquel were very friendly when I met them. I reminded them of what I wanted clean and I feel like they did a great job. My only comment, but it wasn't too big of a deal so I'm still giving them 5 stars, is that I asked that they throw away the minimal items in the fridge as I didn't have time. They said they would, but found out items were still inside. I will admit that I should have asked them to take a picture of the inside of the fridge, but it was a busy day and they were detailed with the room pictures which was the most important. Overall, I'm recommending thus company to others. I would say that if you can't make the final walk through, remember to ask for pictures. They are responsive to that, so totally my fault for asking about the fridge! Thank you for some great work!

Amazing service from this company! Lei got back to me right away and was the only company that…read morewould come on short notice. Her team did a top notch cleaning job on a very challenging home. Very very pleased. I would highly recommend them.

I am not one who would write a poor review. Usually bite bullet. But honestly super dissatisfied…read moreand disappointed with this company. Over charged. Didn't keep their word on their end. Wouldn't use them again. The only good thing was that they were pretty fast to get the job done.

*DON'T DO IT - YOU'VE BEEN WARNED*…read more Michael was hired to "professionally clean" our 1 bedroom, 1 bathroom and shampoo/vacuum/steam our carpet on 12/3/2019 at 9am but he came about 15 mins late. Whatever, it was fine. He initially quoted me $375-$425 on yelp but after our initial walk through he changed the quote to $492.15 because he didn't know our living room and hall way had carpet. Ok whatever, that's fine too. I just needed the place cleaned out. At the final walk through, he did his little calculation on his phone and quoted me $497.xx Kitchen: Micheal strategically cleaned out specific drawers/cupboards in my kitchen so that when we did the final walk through, he knew exactly which drawers to open to make like he actually cleaned. He told me he cleaned behind my fridge to which he did not do. He did not sweep or mop my kitchen floor and he left stains on my counter top (see picture). He states there was "roach infestation" and wasn't able to clean certain areas of the Kitchen but per the Terminators that we hired, there wasn't any activities (unnecessary money we spent believing Michael and his lies). Bathroom: This dude left under our bathroom sink untouched, left the bathtub faucet with soap scums, the toilet still had the toilet ring. The toilet itself was just wiped on the top but he left the sides and bottom untouched. Also left the bathroom floor as is, no sweeping and/or mopping. He strategically stood in the middle of the bathroom (our bathroom isn't that big) and explained everything so I was not able to get in and get a good look on everything he claimed he "cleaned" (see pictures). Carpet: This one pissed me off. This guy literally just put water on my carpet and ran his vacuum over it. He did not steam, shampoo or put any stain solution on it. I know this because we had to get another guy come in and do what Michael was suppose to do. *GO SEE EXCELLENCE CARPET - YOU WON'T BE DISAPPOINTED* And he told us Michael did not do any of the above. When I did my walk through with Michael, I asked him about some stains on the carpet and he said "Yeah, I tried to get it off but it just wouldn't" - so funny he said that because when he left my husband scrubbed it off with a bottle cap and the stain came right off. Also, my two closets in the unit had carpet in them and this guy did not have the decency to at least vacuum the insides. Overall this guy and company is a SCAM!! Please please please don't hire these guys. I saw 2 previous bad reviews but I went with him anyway because he quoted me the least (ha!). I initially begged Michael to give us a refund back on our carpet or at least come back and re-do it but he said he asked his service manager and they are unable to do carpet refunds. It is funny he said because on yelp it says he is the owner. LOL Michael reached out to me after my Husband posted a review. All of the sudden he can do carpet refunds now, he requested that my Husband take off his review and he will refund us back $120 from our $497. He said he will only give me half of this $120 back AFTER I sign 'removal waiver with yelp' so no further can be posted. I told Michael he can keep my $120 and I'll write my review so that hopefully no one else can fall for his scamming ways. It was definitely a hard lesson to learn especially since it is the holidays and I have little kids to buy presents for. P.s Michael - Wish you and your family a Merry Christmas. Hope you buy them something nice with my $497 dollars. UPDATE: These pictures are my pictures and they are not meant for "black mailing" but to simply prove that Michael did such a bad job. I don't care about how much Mike quoted me. It is the service that you provided that I am dissatisfied with. And yes, please have Yelp review my account. Most of my reviews are 5 stars and I always like to write good things about people. ALSO, NO COMPLETE REFUND was accepted like Mike here says. Another Lie! LOL

Changed my initial review to four stars because I called multiple times for a receipt and I'm…read morealways told it will be sent to me, but never gets sent. This is definitely an issue with people who own a business and need a receipt for tax purposes.

Im so glad I found this company. Scheduling may be a challenge sometimes as the owner travels…read morebetween here and Japan. But dont give up! Keep trying until they call you back..its worth it. They were $100 less than the other company who quoted me and they do a phenominal job. The cleaners are very friendly and diligently work the entire time. Morgan spent over an hour just on my kitchen (our oven was a difficult disaster to clean), while her partner took care of our two bathrooms. They tag team cleaned the rooms and living room. They are so thorough in their services and pay great attention to detail. They even cleaned the top of our water heater which is tucked away in the utility closet lol no stone goes unturned with them. I highly recommend them to anyone. I read some reviews that complained of their delay in providing a receipt and/or returning phone calls. While I too had a bit of hold up, I honestly would still rather be patient and wait it out with them. Id rather wait a few days for a call back/receipt and pay a modest price for cleaning than get an immediate call/receipt from a company that is way more expensive. Dont be petty, yall. Their job and prices are worth it.

This company and the workers are amazing!! Communication is great and customer service is awesome…read more Setting up an appointment was effortless and they replied super fast. They were able to accommodate us and moved their schedule around to clean our house the very next day. They were a little late because of traffic, but all is forgiven because of the last minute schedule and they gave us a courtesy call. Which I appreciated. It was a two person crew and they did an awesome job! We had a 1 bedroom, 1 bath, den, kitchen and living room. It was done fairly quickly, and everything was clean and spotless after. Our fridge, oven and bathroom looked brand new again. All I can say is, their prices are unbeatable. I'm very happy with their work. Will def keep this company and number in our phone for when we need cleaners again.

I would not trust this company for any service at all. Be aware of what they tell you vs what is on…read moretheir policy and what services they actually do. They will charge you with their services days prior to the actual services are done. They do not do a detailed job. Did I mention that they will take your money before they do the actual service and then tell you that they cannot refund you. Also visit their actual website and check on their packages and pay close attention to what they tell over the phone. Pay close attention to their basic package vs what they'll call a "mobile package" that does not include cleaning furniture such as lamp and living room tables. Then check out their Basic package that includes those services that costs a lot less. The services on the so called mobile package charges $300 compared to Basic package which less than $300.

I hired this company for a move out clean. These ladies are amazing. Very friendly and…read moreprofessional. They cleaned my apt up and down inside and out. They did a fantastic job! I got my entire deposit back. Thank you!

I had my home cleaned on July 26, 2019 and they did an excellent cleaning job. The crew that came…read morewere fast, professional, friendly and they cleaned every room, as they were instructed. I was most impressed, on how my 20 year old sink and kitchen counter top were transformed to look new with a shine. All stains and water spots were scrubbed clean. This company earned a 5 Star Rating and I would highly recommend their outstanding service. My family gave this company high praises for their cleaning service. In the near future, I will use them again. Charlene, Waianae

I hired Victor from SoClean Hawaii to help convert a patch of grass into a clean, landscaped gravel…read morearea for parking, and I couldn't be happier with the results! This was a tough project for one person, but Victor handled everything with skill and efficiency. What would've taken me 3-5 days to finish on my own, he completed in just one day. From start to finish, Victor was professional, friendly, and easy to work with. His communication was great -- always clear and timely -- and his pricing was very reasonable and negotiable. You can tell he takes pride in his work and really cares about delivering a quality result. The finished area looks amazing, and it's exactly what I envisioned. I'll definitely be calling Victor again for future projects. If you need reliable, hardworking, and affordable landscaping help, I highly recommend SoClean Hawaii!

The So Clean team did a wonderful job deep cleaning my bedroom, kitchen, bathroom, and living room,…read morein preparation for the walk through with my landlady. They are an excellent choice if you need a deep clean before moving out and would like to receive your full deposit back. They are friendly, professional and detailed in their communication. The scheduling process was seamless and timely. They asked for pictures of my space and provided me with an estimate, as well as a thorough checklist of the services they would provide and products they would use to clean the space. They thoroughly cleaned window jalousies, screens, walls, floors, baseboards, cupboards, countertops, appliances, sinks, shower, etc. They provided me with a great rate and I look forward to hiring them again for future cleaning projects! Mahalo Nui Loa So Clean

Great service and cleaning for move out inspection…read more Outstanding quality! Apartment looks great, windows, kitchen, bathroom, floors are just outstanding! Michael worked with me since my schedule of move out date changed twice. I'm blown away by my carpet, so was my Apartment Management! They were very pleased with my clean apartment and very surprised my carpet looked better now then when I first moved in. Highly recommend :-) Thank you!

I called for a quote a couple weeks before scheduling and was quoted $280-360 (no more than $580)…read morefor a move out cleaning for my 3 bedroom/1.5 bath home in Kapolei . When Michael came, he looked at the house and ended up quoting $700 ! And apparently windows are a separate cost ??? WEIRD . Of course I opted for no windows to be done. I can easily just wipe it myself. The house was in about 7/10 maybe even 8/10 condition . It wasn't entirely super dirty in my opinion except for the dusty baseboards but I guess because of that alone, it cost $700 . I only hired this company and chose this company because of the fact I thought I was gonna get an affordable price and my property manager said I needed a professional cleaner with receipts but honestly, if I knew I was gonna pay that much, I would've gone with Maids in Oahu or something . Another thing is he brought a lady (Christine) from another cleaning company (Maid to Shine LLC) to do the work and when I asked for a receipt, she wrote it out on a thank you card (kind of unprofessional but to each their own) and when I examined the house after she had left, I noticed one of the kitchen cabinets were untouched for some reason so now I have to go back in and clean it. I honestly was not impressed. I could've done a better cleaning and I'm sure I could've gotten a cheaper price from other cleaning companies. I basically paid them $140/hr for the house to be cleaned WITHOUT windows (they were there for 5 hours). 2 stars because I scheduled two days before the initial meet date and they were able to come on Sunday.