I will sum this up quickly.... I was sold a deep clean service, paid a fortune, came home to a house that was surfaced cleaned with dirty bathrooms, to then be told by customer service that the deep clean service does not exist. I will say that customer service was great however..one star for being friendly and professional. On a side note- they did offer to come and clean the spots they missed. However, after reading the Yelp reviews on having a second clean that comes out worst than the first, I will have to cut my loses and move on. read more

I rarely write bad reviews for services but these guys have just been worse every time. I have tried them for 4 times now, yes I have given them 4 chances and apart from the first time, I have had awful experiences every single time. Yes they sent someone to do a makeup cleaning for the spots missed but honestly, when the entire cleaning is just so bad, covering what they missed is not the point. After I spoke to them the last time, they assured me they will send their best cleaner and it will not happen again but guess what? I was sent someone new AGAIN, who did a horrendous job AGAIN. I have a toddler and old family member, I do NOT have time to run around professionals who I pay a good amount to do what they are supposed to do. Today was my last time with them and it was again so darn stressful. How is this fair?! Inspite of me reaching out multiple times about my experience! Today I had to ask her to clean the bathroom again as she did not even clean the tub nor the corners. Only the floor was mopped and that also so bad. None of the rooms were dusted. My table in the room was left as is with no clean up, let alone dusting. I have pictures of everything since the beginning but at this point, there is no point. They don't include wiping any of the cabinets, changing the sheets etc in their cleaning. Today she did not even bother to make the beds, let alone do anything about the sheets. I feel like i have wasted so much money on this service by giving them SO MANY chances because I thought everyone is going through a tough time like us. But the stress that comes with these guys is not worth it at all. I am just going to attach the pictures of my chest of drawers to give you an idea. But i have so many!! The floor looks awful, my sons bed was left unmade, and so on. And this is not once, every time its something! Today was THE worst. Most things were left exactly the way they were before she started. Their own cleaner who came once to give a makeup cleaning agreed how bad the job was done! Never again. A sincere advice, work on this. This is not the customer service anyone deserves nor does our money grow on trees. read more

Pink Sponge Maids - Home Cleaning Near Me - Glendora, California

They weren't terrible but I won't be using them again. We hired them for a deep clean as we're getting ready to sell our house. There were areas we had to re clean after they left. For the price we paid I would expect a person to move things around as they cleaned. My dining room table had a ring from where they cleaned around a charger plate that was in the middle. Same with the floors. They cleaned around things and didn't move anything to clean under stuff. Like I said they weren't bad but for what we paid, there are better options out there. read more

I can't be happier with the service I get from Pink Sponge. They have a new name but the same great service. As a busy working mom, there is nothing better than coming home to sparkling floors and a clean house. It makes my day! Thanks Pink Sponge; keep up the good work! read more

This is a review for Chelsea, she has been a great cleaner for me, and I'm very accommodating with someone with disability. She did a very good cleaning job. Some other cleaners sent were not as good. read more

Monique was so wonderful she did an awesome job. Followed all instructions and even got sling with my dogs. Thank you I needed the extra help. read more

Oh. My. Gosh. It's been a long time since we've had housekeepers, and after researching this company (I saw one of their cars on my street and checked them out), I was excited to hire them. WELL. They've come twice now, and we are THRILLED with the results! The first visit, when they do that deep clean? That woman worked SO HARD, and she made my house SHINE. And the 2nd visit, that woman made it SPARKLE *AND* she left me a thank you note! She left it for me!! We are already SO excited for their next visit. I've been singing their praises to everyone I know already. I know they are priced above what someone who just runs their own service might charge (at least in my area), but we are so happy with the company and the service that we feel it's WELL worth it. read more

I DO NOT RECOMMEND THIS COMPANY. Pink Sponge is all talk but terrible service. They rarely showed up on time, then it was difficult to get in touch with them to find out why. Always had excuses but rarely had answers. Their overall work and attention to any detail gets a D and that's generous. One worker spilled some cleaning fluid on the carpet that left a permanent bleached stain. I could go into much more detail on what they didn't do, but it would take too much space. We rarely saw the same person more than once even though we requested a specific worker multiple times. Their turnover rate must be unmanageable. I found it annoying that they constantly called the employee that was at our house to find out how much longer they would be until finished. With limited time here that was counterproductive to getting a satisfactory job and just put undo pressure on the worker. I finally asked Jen (owner/manager) to have the office stop calling while they were trying to clean our house. We tried for a lot longer than we should have to get our house cleaned to a satisfactory level by them. The final straw was this week when the guy that came to our house didn't clean the kitchen sinks, a toilet, sweep or mop a bathroom floor, or vacuum the carpets! I had to stop payment on the last check because it took three days for them to call me back. We finally just gave up and TERMINATED THEIR SERVICE. read more

I was very impressed with the service of Pink Sponge. They showed up on time. They charge you by the hour with a three hour minimum. I was concerned whether the worker would be a hard worker and let me tell you the guy they sent to do all the shutters in our 2000 square-foot home. Worked very hard. It's not the cheapest but it could be the best and we will definitely use them in the future for other home cleaning projects read more

These ladies do such a great job! They are thorough and efficient, too. Christy and Marlene did a great job on my moving day cleaning! They are super nice, as well. Thank you, Girls and thank you Pink Sponge! read more

We have been using this service off and on since 2019. I first found them after my daughter was born and we needed help keeping up with house cleaning. We engaged their services again a few months ago after we also found we needed help keeping up with regular house cleaning. They are a great service, super responsive to clients, and the cleaning crew is nice and thorough. Amanda Z. was here to clean last week and she did a great job! The house looked fantastic and she was so sweet. read more

They were wonderful! I used them to provide services for my son and daughter-in-law after their baby was born. They did an amazing job and helped make life a little easier. Thank you read more

Very expensive at $85 per hour per person for a minimum of two hours. It was a new move in and not able to finish as they had a lot to clean. Not detailed work for sure. I definitely feel I could have done better for the price paid. read more

All the staff is polite and professional, great communication and always exceed my expectations. Just had a cleaning service by Ana and I hope to have her assigned to my house again, did an amazing job read more

I realize that my experience may not be typical, but... The woman who came for the walk-through was friendly, and gave a reasonable quote. I was told that the first time cleaning would be more expensive, because they do a very thorough job so that subsequent cleanings or maintenance. When the day came for the initial cleaning, one woman showed up to clean a 3500 square-foot house. She was here for five hours, and the cleaning was wholly in adequate. I have laminate and tile floors throughout, there was no mopping done. Most of the rooms the sweeping was incomplete. The dining room table and kitchen table we're not even wiped down. Several surfaces were still covered with dust. For this they charge $400!!! I blame the company. It is unreasonable to send one person for an initial "deep cleaning" for a house this size. Plus, we get to do the cleaning ourselves tomorrow. read more

Marilyn did a stellar job! She was thorough, extremely nice and was so great with my son, who couldn't get enough of her supplies. 2 weeks later and my place is still clean. I'm so incredibly happy with Pink Sponge and cannot wait for them to come back. read more

I hired this company even though I thought after their assessment of how much it would cost to clean my house once a month was very high. My house is single story 1600 sq ft and very clean/tidy. The first time a girl came she was very thorough. The second time the manager asked me to change days because they are in the area on the new day she wanted me to switch to. I didn't want to do it because it wasn't my day off but I told them okay. 3 women showed up at 4 pm (I have a ring doorbell) and when I got home from work around 6:30 pm they were still here. They finished and left. I walked around my house and saw they never even cleaned the laundry room nor wiped down the top of the refrigerator. There were 3 women here for 3 hours and they didn't clean thoroughly? Come on. I called the next day and Pink Sponge apologized and said they would make note. I then called Pink Sponge back and said I wanted to have my next cleaning on my days off either Tuesdays or Thursdays. They sent a girl named Cloie. Yikes. She starts to walk in my house carrying a plastic box filled with cleaning supplies and rags. The box is leaking and I told her not to bring it in. She proceeds to wipe down my house. 2 hours later she says to me you don't want me to clean the other 2 bedrooms or the laundry room do you? She says it's not in your notes. By this time its 5:15 pm. I said no don't clean them. Just finish with the floors. She proceeds to start sweeping them. I asked her where her vacuum is. She says it's broke. I then told her "you're done. You can leave". The reason I wanted to be here was to make sure my house was being cleaned properly. Even being here couldn't make it happen with this company. read more

We've used them for a long time, and they have NEVER cancelled on us and done a fine job over the years. They have special folks (I'm talking about you ANA!!) who do a SPECTACLAR job and so are so respectful for your home. I love walking out to the fresh minty smell and know if Ana's here's nothing will ever be missed. read more

They always do a great job. They have a list of what your cleaning entails and every visit you can add or subtract things. They do an amazing job. Especially Anna, she is awesome. read more

I had a team from Pink Sponge come to my home yesterday and it was a pretty mixed bag. The cleaning team consisted of two people - one person taking care of the bedrooms & bathrooms (did a very good job) and one other person taking care of my kitchen, dining, & living rooms (not such a good job). In the kitchen, the countertops weren't cleaned very well, the top of my fridge was neglected outright, and small countertop appliances like a toaster & coffee maker were not moved. So, this person cleaned around things rather than moving them. While the bigger appliances like the fridge and stove were cleaned, the smaller appliances weren't touched at all. In my dining and living room, chairs and floor lamps weren't moved either so those immediate surrounding areas weren't swept, mopped, or vacuumed adequately with little pieces of trash/debris still being left laying around. All in all, not worth what we paid for 3 hours of cleaning. I'll be looking for someone else. read more

For the most part we have been happy with Pink Sponge. Morgan, Lauren, and Amy are great in that they always ask if everything is to our liking, and if it is not, they immediately correct it. I wish the workers weren't under such a tight company timeline and could spend more time cleaning deeply, but they are doing the best than can within their time constraints. My opinion is that Pink Sponge is priced high for the time the workers are here. read more

Have been getting the house at Glendora cleaned for 3 months. The service has been GREAT and the house always ends up SPARKLING. Anna has been so professional and always leaves the places looking great. I am very happy with the service and the communication. I highly recommend Pink Sponge to anyone who needs to keep on top of things. Make sure to specifically request Anna... she will not leave you disappointed with her work. THANK YOU. read more

Once again another of fantastic cleaning from Kimberly! She is such a nice person & always does a great job.

I've been using this company for about a year and am very pleased! The staff is great and always so friendly. I definitely would recommend them! read more

I was look for a cleaning service through Yelp and pink sponge was the only that reached out within mins and made the effort to come out to my home to do a proper evaluation that was both honest and fair. I love that they have a personal touch and a family owned company that supports women. Check them out if you are looking to support local businesses read more

Marc did some a great job. He's very detailed and did a amazing job. I will definitely continue using Pink Sponge.

Only what you can see without having to look into the cabinets, drawers, inside closets. It looked and smelled clean. This job was supposed to be a MOVE IN Depp clean. I've seen my old apartment cleaner than this and smelled a lot better. The odor was only masked TEMPORARILY and returned a few hours later. This was our first time hiring a cleaning service and being exhausted from the unpacking and organizing, it blurred everything else. My husband pointed out all the dirt that was left behind from the maid. It was only vacuumed and wiped down and prayed with peppermint oil. Only the bottom panels were dusted from the fan and not above- until my husband reached and cleaned himself. I believe they only clean what we as customers are only Going to see! If you HIRE them, I'd do a DEEP WALK THROUGH AND NOT ONLY TAKE THEIR WORD ON IT. I Wouldn't Do a REDO of service, My husband and i cleaned and re-cleaned everything all over again. I requested a refund and 2 weeks later I'm still waiting read more

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Colleen & her assistant (new hire) Brandon did a wonderful job cleaning a really really dirty bathroom for me & my husband as we are taking over the lease. I will be requesting them for our final cleaning for the entire place before we move in. Respectfully, Hannah Young read more

Requested a quote through Yelp, then was contacted with a rough estimate. Their staff came and did a walk through, offered a competitive quote for biweekly and monthly cleaning. Very professional service. The first clean was this week and was as promised. The cleaner worked hard and made my ~2800 sq ft house in Pasadena feel very clean. So far, I am happy with their service. read more

I have been using Pink Sponge for about 8 months now. They clean very well and take any items I request well too. Sometimes a different staff person shows up for the visit and I have to take time to show that person around before I head to work. This may be done if a person is out sick or something and they have to shuffle the schedule around in order to avoid having to cancel and reschedule my house cleaning. Each person who has come is very friendly and works super hard to do a great job. read more

Very professional cleaning services . She listened to all my requirements very carefully and did a spotless cleaning. I will reach out to Pink Sponge for my next cleaning appointment too. read more

The cleaner was so thorough and brought her own supplies and equipment. My condo was spotless after she left!!

I have used Pink Sponge cleaning service a few times now and they do a great job and the house smells clean when they leave. Yesterday Amanda Zappa was here. She is super friendly and does a great job!! She works very hard to make sure the customer is happy. Shout out to Amanda Zappy! read more

The cleaning is great however a year ago I canceled due to them being on time and communication. Yesterday they asked if I wanted to try again so I set up an appointment at 4pm. At 3:48 I get a call telling me they won't be there till 4:30 which I expressed my feeling but told them I would wait. At 4:53 they still had not shown up or called. My time is valuable just like theirs. This is why I'm disappointed cause I was willing to give them my business however I won't waste my time. read more

Going on clean #5 and no complaints, which is rare since I am so picky. I love how easy it is to communicate with them via text and the cleaners they've sent have been above average. I can always modify my cleanings on my portal which is nice when I cant reach anyone in office. The girls they send are Always dressed professionally, always polite and always provide great service. Highly recommend and will continue to use. read more

I really appreciated pink sponge. They called me back, was super nice in getting the appointment made, showed up on time, and did a great job cleaning. I would definitely use them again! read more

Pink Sponge does an amazing job every time they come to my home. They are very detailed oriented, I am always amazed when I come home. Brandy and Delilah did an amazing job this week. I would definitely recommend Pink Sponge to anyone. read more

The girls were either really good, or average. I used them for several months during their expansion/name change and I think that might have been part of the problem. I might use them again but not until I've shopped some other options. read more

I hate to write this cause jennifer was a joy to speak with. However, after being rescheduled due to a family emergency on their side I agreed to having my house cleaned the Following day. I understand the window of 1-5 of them arriving so I settled in for a unknown amount of wait time. The housekeeper showed up at 3:30 okay she's within the window timeframe. She introduces herself and moved her car. 15 mins later she still out at her car. Then when she comes in she puts her supplies down and asks to use the restroom (sure) then she goes into the master bathroom and she's on her phone she sees me and hangs up. I wait another 15 minutes and she is on her phone again and trying "to download her app". Okay I'm pissed. I go get the Mail cause I'm getting a little hot under the collar. I come back around 4:30 and I'm like sweetie you gotta go. Nothing has been done. Then all I get are excuses. "I got lost, there's traffic". Umm okay you got here in your window timeframe but you gotta work not just stand around and make excuses. I'm bummed I wanted this to work. They did call to try and reschedule and I was like, no thank you. read more

Not happy at all. House doesn't smell clean. They didn't have brushes to clean the shower and the ceiling fans are all dusty. They ask me if I had any rags they could use to clean the walls because they ran out. I called and I want a deep cleaning redo. read more