Quick Response was awesome! The Best!…read more We had a flood due to a water line that broke in our garage. We called Quick yRespose on a Sunday morning after seeing the huge water mess. Jason offered to bring blowers out to our house at no charge for we could start the drying process on a Sunday morning. The beginning of a bad problem that turned out better than anyone could hope for. QR. has state of the art equipment to, X-ray the walls, ceiling fans, dehumidifiers. To prevent further water damage. QR found water damage in areas that I never thought was possible. We have zero fears of mold from unfound water damage. Q.R. Employees are very professional from their office staff, to the craftsmanship employees that came out to get this mess cleaned up. They are polite, and knowledgeable in what they are doing. After QR was done with all the drywall, paint, and cleanup, you would never known that there was a major catastrophe. QR is very honest, caring, and professional. I highly recommend Quick Response, I'm sure no job would be too big or small. They even worked with me on our insurance deductible. Our garage looks better now than it ever before! Thank you for your great workmanship.

Initially time restraints with scheduling on both parties end delayed repairs. Once my floors were…read moretore up they forgot to call an schedule the flooring install so when I contacted them there was a week delay because the receptionist FORGOT, her words. I could tell Cronin the scheduling issues they wasn't the most professional. Flooring went in perfect. The ceiling repairs was a different story. Nothing was covered or draped when the final repairs were done and I've had a bacterial sinus infection for over a month now. I contacted the office regarding the dust that left and they told both myself and my rental company they would send someone the next week and that the owner was contacted regarding the quality of service so they would be sending someone to inspect. Never heard from them again. I paid my own cleaning crew to clean up the dust left all over my home. Not a trustworthy company that cares about they clients wellbeing.

Eclipse Restoration is a great company and Roland has a top-notch staff! I had extensive water…read moredamage to my home from a busted toilet that flooded my house last and they did a fantastic job of cleaning it up expertly in minimal time. They are currently in the process of doing the same for a second large water damage incident. The General Manager Pierre is a superstar! He has flawlessly coordinated the entire rehabilitation process both times. The crew that came to rip out the damage and dehumidifier all of the water have been outstanding! The team lead Johnny and his two techs David and Ernesto are the best! They are skills, accommodating, meticulous, hard-working, thorough and efficient. They have been putting in long hours and Johnny has kept me informed of what they were doing every step of the way. They are true assets to this company. To show how much faith I have in this company, I had kept their contact information in my phone and called them without hesitation, before evening calling my insurance company USAA to set up my claim. I have total trust in this company and their quality workmanship and I highly recommend them!

KEEP AN EYE ON YOUR BELONGINGS…read more They were brought in by Allstate, they did an ok job actually cleaning and drying out the house after a water leak, besides having to come back multiple times because their guys didn't remove walls that Pierre had clearly marked for removal. The closet systems that had no damage from the flood, they were damaged after eclipse did the work. now I have to fight Allstate to get them covered. They brought in a company, a friend of the owners, to pack up my furniture and store it. "BUST A MOVE" was the name of that company. Well after not hearing from that company for 1.5 months I called to see what was going on with my belongings. Cole, tells me he discarded me furniture, he told me he has a note from me saying he could throw away my belongings. He gave me a specific date even, January 27th, I did not ever give him permission. So after telling him to send that note to me immediately he confessed he was lying. After calling eclipse and speaking to Piere, by text, he told me they would correct everything. Now it's September and Cole is MIA, I can't even find BUST A MOVE anywhere, and I'm still without my furniture. I would look somewhere else. As a matter of fact my Allstate adjuster denied they sent them to my house. With copies of my conversation with both Allstate and eclipse I was able to prove it was a company sent by Allstate. But looks like Allstate wants to put space between their company and eclipse. If you want trouble, hire eclipse.

This was a few months ago, and I can't believe I didn't make a review till now!…read more In a nutshell - water pipes in my 45-yo home gave way and flooded half of my one-story home. Kitchen, dining, living, family, and front entrance (where the waterfall effect, while interesting, was unwanted) all were under water. It took a while (thanks, insurance company), but when all was done, Moshe and his crew went above and beyond to restore my house to its pre-flood condition. BETTER than its pre-flood condition!

I woke up one morning and noticed a black mushroom growing out of the corner of our bathroom. In a…read morepanic, I called Moe and he came over that afternoon. Turns out, the new (old) house we bought, had a leaking toilet. Moe did a quick assessment and told us it was nothing to worry too much about and that he could have it fixed that week. Next day, the crew comes and out and the repairs begin. The water damage had spread and it looked like the toilet had been leaking before we even bought the house- cue getting yourself a better home inspector than we had! The guys did a great job of mold/water damage remediation. The drywall, paint, and tile repair were done well! So if you find yourself in the position that we were in, don't hesitate to call this company. You will be relieved and won't be let down.

I love this company and every single person there who helped me out!…read more I woke up one morning noticing water from upstairs shooting out of an electrical socket in my kitchen. I turned off the water line and made an emergency call to a plumber. The plumber came out and fixed the initial problem upstairs in my hallway bathroom, but showed me how water damage soaked through the bathroom flooring, the upstairs vanity, all the way downstairs through my kitchen pantry to the water socket. It was a total mess and he referred me to this company who as he explained was a One-Stop shop from start to finish. As advertised, they came in the very same day and ripped out all of the bad material, set up dehumidifiers, gave me estimates, put material on order and worked with me and my home insurance to get things back to new. Anna was wonderful, as she did all the scheduling and kept me informed of the the scope of the project and she handled all of the administrative process seamlessly. Daniel and his crew, Rami Eddie and Victor are absolute lifesavers! All were friendly, accommodating, very knowledgeable and true professionals. They were here promptly on the scheduled dates and all the repairs were completed expertly and expeditiously. I am so grateful for all of them and the hard work that they did. I highly recommend this fantastic company!

One star for a good job by the mediation team, zero stars for the restoration people. Referred to…read moreas "technicians" by the company. They speak virtually none, to very little english. They could not understand what we wanted done and how to do it. Claims to be a carpenter...sorry man, but you ain't no carpenter! After mediation was completed, the technician installed and uninstalled the kitchen cabinets three times before coming close to getting it right. Total time to finish part of kitchen, small bathroom and coat closet - three months! Hell, whole houses can be done in that amount of time. They threw away existing pieces and parts and installed mismatched, wrong color, and ill fitting parts instead. All in all a nightmare to keep after them, cater to their irregular schedule, promised arrivals and work days. Beware!

If I could give this company zero stars I would. They charged me so much money for doing little to…read morenothing that my claims adjuster had to have them reduce the charges from 2996.30 to 1900.38.In my opinion it should have been reduced to nothing as nothing is what they did for me. I would never ever use this company again nor would I refer them to anyone. Buyer Beware and make sure to read the other 1 star reviews this company has received. I will not be taking down this truthful review as requested by the owner. Why? Because I don't want anyone else being taken advantage of. The money I received was for my damaged floors and walls and the real restoration work which had to be completed by a company that did not overcharge and under-deliver! As to paying you, I will do so before 4:30 pm today given that was deadline you noted in the threat to put a lien on my property which you sent me via text below. Joahn, as to your excuse you sent me via email today that "It is standard practice for insurance to negotiate pricing" don't bother repeating that here, it's pointless. Buyer beware!

Had a flood in my business, water ran all weekend. JJ and Miranda were amazing and even took my…read morecall on a holiday weekend. They went way above and beyond helping with any questions I had or pointed me in the right direction! Bill was a little higher than expected but Nicki was amazing at explaining and helping me through that! Such a stressful situation but I am so pleased with the professionalism and extra help!!

I cannot say enough good things about this restoration company and the incredible team who helped…read moreme during a very stressful situation. My home ended up flooding after my washing machine issue was not properly repaired despite three separate service calls arranged through Choice Home Warranty. After those repeated failures, the machine ultimately flooded my kitchen, living room, and front entranceway. By the time I realized how serious the situation was, I was overwhelmed and honestly on the verge of a nervous breakdown. When I called this restoration company, they arrived within 15 minutes. I was shocked at how quickly they responded. From the moment Tiffany and the team walked in, everything changed. They were calm, professional, reassuring, and immediately took control of the situation. Instead of feeling panicked and helpless, I suddenly felt like I had capable, trustworthy professionals handling the emergency. They worked quickly and efficiently, explained everything clearly, and treated both my home and my situation with real care and respect. Tiffany in particular was incredibly reassuring during a moment when I truly needed someone to tell me things were going to be okay. In a situation like this, speed, expertise, and compassion make all the difference, and this team delivered on all three. They turned an incredibly stressful night into something manageable. If you ever find yourself dealing with water damage or a home emergency, this is absolutely the company you want to call. Their professionalism and kindness meant more to me than I can adequately express. Thank you to Tiffany and the entire team for showing up when I needed help the most.

I love this company! Very professional! On time! Gets right to work! 10/10! Would recommend to all…read moremy friends and family!

I recently had water damage to my townhouse. I greatly appreciate Imperial Restoration providing me…read morewith an estimate and gave me valuable information with the next steps. They were very thorough investigating what caused the damage, cleaning, and stripping the damaged area. Imperial Restoration will be the first and last company I would need for any similar event.

I would strongly caution anyone considering using Imperial Restoration for water remediation…read moreservices, specifically my experience dealing with Scott Gamble. After discovering a leak in my kitchen that caused plywood damage and warping, I asked my plumber for a recommendation for water cleanup/remediation. I was referred to Imperial Restoration, and from the beginning Scott Gamble was extremely persistent and pressured me into acting immediately. He repeatedly emphasized the urgency, warned me about mold, placed a blower in the home, and strongly pushed me to open an insurance claim, assuring me the damage should be covered. Because of his persistence, I contacted my insurance company and asked whether they could begin mitigation work while the claim was being reviewed. Based on the information and photos Scott already submitted to insurance, I was told they could proceed. Work started on May 6 and was finished by May 8. Here are my concerns: * No written estimate was provided before work began. * I did not receive clear pricing upfront before authorizing work. * I felt pressured into making quick decisions out of fear of mold and further damage. * Scott repeatedly pushed me to pressure my insurance adjuster for approvals and communication. * The company left my kitchen in disarray, including tarps and debris. * I specifically asked whether they would also restore/replace the damaged cabinets and kitchen components, and was told they had "a contractor" for that instead of handling it directly. Ultimately, my homeowners insurance denied the claim, stating the damage appeared to be long-term and not a sudden covered loss. Now I am personally stuck with an invoice for $3,377.91 due June 1, 2026, for work that I felt rushed and pressured into approving under the belief it would likely be covered by insurance. I was also later informed that concerns had arisen regarding some of the documentation/photos that had been submitted to insurance, which made me even more uncomfortable with the entire situation. Now my elderly father is left without a functioning kitchen sink, garbage disposal, or dishwasher, and this entire experience has created tremendous stress for our family. My advice to anyone dealing with water damage: Please get multiple opinions and multiple estimates before authorizing work. Do not let fear tactics or pressure rush you into making decisions. Ask for everything in writing before any work starts, including estimates, scope of work, billing expectations, and insurance responsibilities. I regret not slowing down and getting second and third opinions first.

7/26 Update: excellent experience. The work was impeccable. They are so professional, everything…read morethey did was done with great attention to detail. They even corrected things that werent done right by orig. Builder. No price gouging. They put saftey at top of list. the finishing was done w great care. Checked and doubke checked. Work we had done: a cement landing installed in garage w safety railing, bathroom faucets repaired, shower faucets and valves repaired, walls painted, safety bars installed, toilet replaced, tile repaired, door removed and stored. Highly recommend! 6/26 this review is based on initial interactions. Have met w Brandon Yack and his supervisor Zak a few times now as well as phone and text follow ups. Every single contact has been professional and courteous. They take their time in evaluating work to be done. You truly feel you are their most important client. They are so polite and nice its a pleasure to meet with them. Also they keep their word..they do what they say and that is so rare these days! In fact today they were going to be just 5 mins late and i recd a text. They respect your time. I hope the work is a reflection of their excellent approach. Looking fwd to finding out and will update. In meantime i am so impressed, i had to let you all know. :)

This company was sent by my insurance to asses and fix the ceiling inside our bedroom & bedroom…read morecloset which was damaged from a leaking roof. They came in evaluated the area and were cleared to fix it. I cant say enough good things about them they were really respectfully of our home. They came in and rolled out a covering for the floor so they could come and go without messing up your floor, They hung a huge piece of plastic to keep the other1/2 of the bedroom clean. It took them a day & 1/2 to fix the whole area, they picked up all their trash.and even left the extra paint in case we needed it later. The area they fixed looks so good you cant tell the difference. It looks like nothing ever happened. Perfect result couldn't have asked for anything more.