5 STAR service and a 5 STAR product purchased. I've been to this location in the past, but is been…read morea really long time. My wife has been begging me to replace her wipers and I swear honey I've been busy! So popped onto the O'Reilly's store to inquire about replacements and installation. The gentleman confirmed they had in stock and recommended the Bosch brand. They are also under warranty for a year. Checkout was smooth and he installed them in minutes. The entire process maybe was 10 minutes. I've been to competitors that were not close to as efficient on install. Absolutely recommend and will be back.

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

I went to advance auto parts because I needed a new headlight. I spoke to Christian there who was…read moreextremely helpful. He was able to identify my headlight wasn't actually broken but the bulb was just loose. He fixed it free of charge.

It's overdue to kick them up a notch, they deserve it. Today I had a battery test conducted on my…read morecar as well as wiper replacement. In the past six months I've had several of their FREE services conducted on our family autos. Most parts stores have similar services they offer, so it really comes down to how the service is conducted and pricing. Several months ago my wife needed new wipers and just this morning I elected to get a new set myself. It seems obvious when you need new wipers they are not working well. However, they are willing to inspect if you like. They have all kinds of different brands and price levels to accommodate. My recommendation is to never go cheap, it's not worth it. Even going with a better brand they only last around 10-12 months. Today I came in for a battery test which was conducted quickly and efficiently with a paper read out showing the battery still had some life, but was in a precautionary area. No pressure to replace. I elected to hold off on replacement until after Christmas. I did decide to get new wipers which the clerk put on my car. They are not allowed to accept tips. The store is not only convenient to my home, but I have found them to be very good, especially the service items they provide for FREE! I will be back.

We called in advance to make sure that our parts were in stock and in warranty. Over the phone we…read morewere told they were all in warranty and to bring them in! After taking the parts off the car, bringing them in to the same store we called, they told us they were not in warranty... waste of time. Edit: Indian River had no problems ;)

This will be the 3rd time that I have arrived at the store when it was supposed to be open. The…read morefirst time it was 15 min until closing and the door was locked without an employee in sight. The 2nd time it was 10 min until closing and an employee waved his arms from inside to let me know they were closed. This last time it was 10 min until closing and again the door was locked without an employee in sight. Ive worked retail so I understand wanting to close early but that doesnt mean you do!! Not that it matters, but the one item that I would have purchased each time wouldn't have taken them long to ring up.

I went into autozone today because I had a few lights pop up on my dash. I read online that they…read morewere able to use a code scanner to identify the issue. When I walked in, I explained my situation but the person I was talking with told me very bluntly they could only do it if it was a check engine light. I suppose this was a misunderstanding on my part, even though this is what I read on the website, but this man was very curt and did not help to provide an adequate customer service experience.

First time this store which is the closest to where I reside. I'm more in the Advanced Auto Parts…read morewhich is even closer for me. It's been a long time since hitting up an AZ and it so happen I had stops at two across town from each other same day. The store is on Haygood not far from Independence Blvd. There is adequate parking for the business. Only very minor debris was seen on walk up. I found the exterior in great shape. The only thing that sets auto parts store apart for me is customer service, they are all basically the same. An acknowledgment entering was great. I asked where something was and the clerk came from behind counter and showed me. I ended up not getting anything. The store was clean and well organized. I would return and appreciate the service.

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

This place is a joke. Pep Boys 1230 n military hwy norfolk,…read moreVA 23502. I called and made an appointment yesterday for a state inspection, oil change, and oil filter change. When I went to drop the car off Theresa said I would need to leave my vehicle with them for three to four days because they had a backlog of about ten inspections to be done. Really? I asked her why they allowed me to make an appointment and she said that even though I called the store directly I had been sent to a call center that was not local.

This experience has been a nightmare - PepBoys will schedule the appointment online and take…read morepayment - the service provided as reported by my wife was okay - not great - and when they were finished I was sent a link for payment even though I provided information for payment when I booked the appointment - then I was double charged for the service - my wife returned to the store within 20 minutes and spoke to the tech (Matt) - he explained the second charge should fall off but he did not know how to fix it - Matt provided the name of the store manager and advised to contact him on Monday - the charge never fell off - I went to the store (Norfolk, VA) and was told the store manager was out on medical leave and there was no other supervisor - no one to help - really - I've contacted customer service several times and I'm still waiting to resolve this issue. It would be one thing if it were a charge less than $100 - but we're talking more then $1100.

Matt and the crew over at Napa Newtown are some of the best in the area. If there isn't a part they…read morehave in stock they will go out of their way to find it even calling their competitors to make sure you are taken care of. That's old school customer service... person first. Everyone there is knowledgeable

I needed an alternator and ordered it online to be picked up at the store. The woman who called me…read more(sorry I didn't get her name) about an hour later said they were processing my order and had to get the part from Chesapeake. It would be at the store at 4:00 but the store closed at 4:00. She said if I wanted to pick it up today she would stay and wait for me. I said that would be great. I got there at 3:40 and told them I would wait out in my car. The part got there at 4:00 and they brought it out to me. Now that is what I call customer service! Thank you NAPA!

What a phenomenal off-road shop!! I was in Virgina Beach visiting some family & happened to…read morestumble across ETA off-road !! Carter, Mike & their entire team are absolutely top notch !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the truck in Virgina, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !!

Extremely Disappointed - Poor Communication and Zero Accountability…read moreI initially went to Easter Off Road to have a leveling kit and new tires installed. I returned a little while later to have a noise diagnosed, which involved removing my skid plate. I travel for work approximately 90% of the time, which the shop was fully aware of. When I called to schedule a time to have my skid plate put back on, I was informed that they had thrown it away without ever contacting me. The owner refused to reimburse me or replace the skid plate. He claimed they have a three-day policy for holding parts, yet also admitted that my skid plate sat there for a month before they threw it away. During that entire month, no one attempted to call, text, or email me to ask what I wanted done with my property. I also have an existing text thread with their service staff regarding my vehicle, and not a single message was sent letting me know that my skid plate was still there, that there was supposedly a deadline to pick it up, or that they intended to throw it away. If there is truly a three-day policy, that was never communicated to me before they disposed of my property. What makes this even more frustrating is that when I originally had my leveling kit installed, they specifically called and asked whether I wanted to keep the old parts. I said no, and they disposed of them. Clearly, they had both my contact information and an established way to communicate with me before disposing of parts, yet that same courtesy wasn't extended to a skid plate that was supposed to go back on my vehicle. My issue isn't simply that they threw away my property. It's the complete lack of communication and accountability afterward. They knew I travel extensively for work, had multiple ways to contact me, made no attempt to do so, and then refused to replace or reimburse me for something they chose to discard. A single phone call, text, or email could have prevented this entire situation. Instead, I'm now responsible for replacing a perfectly good skid plate because they threw it away without my permission. I expected much better communication and customer service from a shop entrusted with my vehicle. Unfortunately, based on how this was handled, I would not recommend Easter Off Road.

I thought I found an honest worker, but I was wrong. It cost me $520 cash, more of my time than I…read morewas led to believe & I still had to pay someone else to fix the mowers (this guy was an honest friend). He seemed to figure out what was wrong pretty quickly & said it should be quick repairs (it was almost a month, I think). He said some wrong parts came in & he had to reorder. Then, we had a lot of rain and some flooding. He works from his back yard & said his flooding was bad. Well, at least one of my mowers must have sat in a flooded area because the 2nd man I paid to fix it said the carburetor was all gunked up; It also needed a new air filter. It worked for about 5 minutes after he brought it back & it quit working. The rider lasted for one mowing. Josh said he's a veteran. Well, my 92 yer-old dad is a veteran too & his riding mower didn't get repaired. Josh Miller didn't respond to messages by text, email or phone. It's so sad to give people your trust & then be treated like poop. Very unprofessional too.

Reached out to Miller's garage to see if they could fix my lawn mower. I was able to get a quick…read moreresponse, a solid quote and door-to-door delivery for my mower. Would use them again.