We called in advance to make sure that our parts were in stock and in warranty. Over the phone we were told they were all in warranty and to bring them in! After taking the parts off the car, bringing them in to the same store we called, they told us they were not in warranty... waste of time. Edit: Indian River had no problems ;) read more

This will be the 3rd time that I have arrived at the store when it was supposed to be open. The first time it was 15 min until closing and the door was locked without an employee in sight. The 2nd time it was 10 min until closing and an employee waved his arms from inside to let me know they were closed. This last time it was 10 min until closing and again the door was locked without an employee in sight. Ive worked retail so I understand wanting to close early but that doesnt mean you do!! Not that it matters, but the one item that I would have purchased each time wouldn't have taken them long to ring up. read more

I went in to buy oil and got great service from Jeff W., Who helped me figure out which oil was best for my car and put it in. I was curious which local place he knew of to get a good oil change and since he was new to the area he went in and asked his co-worker Melvin to come out and tell me his opinion. I would totally recommend store #4911 on Newtown road! Great customer service, attitudes and over all cleanliness in the store! read more

Stopped here to get a new wheel cover, confirmed it was the correct size online etc etc....two days later I try to put it on and its a half inch too small...there was no getting around it. Unfortunately I'd already tossed the receipt BUT I had no use for it so I brought it in, after explaining my receipt situation they needed to know the date time and register that I went to the day of my original purchase....I had rounded off answer's since initially I ad no reason to retain such information because I was happy with my purchase/not coming back. overall it took about 20 minutes BUT they were able to find it, I really appreciated that, 2-3 employees were assisting to help resolve my problem and I thanked them all for their time. read more

My boyfriend and I came in to purchase a battery. As we pull up we immediately see three employees from outside the window. We walk in and the one employee that seemed to be working on window displays greets us. The other two say nothing. We walk up to the register where two employees are standing and neither one spoke to us as we waited to be assisted. They were looking at some posters on the floor arguing whether or not they are the correct ones. We continued to wait about 5 minutes just standing there. They still didn't acknowledge or even help us with finding anything. As we're standing right at the counter, they both walk away, one cursing saying he may have f**ked up the poster. They both walk outside and leave us in the store alone. This is absolutely ridiculous and a poor example of customer service. read more

My car battery was done for, and their guys looked up my exact car and specs and found the right battery immediately. Got it, and they helped me remove, clean, and install the new one. Super helpful, definitely the only place I'm gonna go for car stuff. read more

Zone Nazi I went in to find novelty valve caps. It was around noon time or early afternoon, this female employee was not only arrogant, but also incompetent, she couldn't answer my simple question about valve caps. After I put them back and walking towards the door, the alarm beeped for no reason, and she accused me of stealing them since she couldn't find where I put them back at. I guess I can only say so much about their employee training. I said to her on the spot, if they need help to find out where their products are displayed, they have to pay me, then I walked out of the door, what do you say to such a place? read more

For me to give a review it's usually when a business has either gone above and beyond and has done a fantastic job, or they have been so bad that words can't describe how appalling they were. In this case, I've gotta give 5 stars, 2 Siskel and Ebert thumbs up (WAAAY UP), and a standing ovation. I called Advanced Auto just to ask if they had a particular part at their location which I wasn't able to locate on their website. It took me 3 calls to get through only to be put on hold for 9 minutes and 54 seconds before I hung up. Yes, I looked at my phone to see how long I was on hold before I hung up. So I decided to call Autozone on Newtown and it only took 1 call and which was answered on the 2nd ring by Tammy. I asked her if they carried the part I needed which are called baffles that come in pairs, she said they do but they only have 1 pair in stock at their store, I told her I needed 2 pairs, so she checked while I was on the phone, found it at the Granby store location and saw they only had 1 pair in stock there as well. I said ok I'll have to hurry up and go grab it from the Granby location and THEN come to their location off Newtown. She told me she didn't want me to have to do all that running around if I didn't have to not to mention have the part sold to someone else and me end up wasting time and gas on a useless trip. So she offered to put them on hold and ordered the one at the Granby location to be shipped to their store so that I could pick them both up at the same time and guarantee I get them! I thought, "Go 'head girl whicha bad self!!" But I didn't say that, rather I just said, "Now THAT is customer service at it's finest and yes I will be giving you a fantastic review for your help Tammy!" So she went ahead and did just that, they called me when it came in, and I went to pick them both up! Just had to give a fantastic review for the help and assistance that Tammy gave to me, and yes, I will be shopping here from now on for my auto parts solely based on this excellent customer service experience I received! read more

Been using Autozone for years, they have a good staff, not very bubbly but they know their stuff and can help you figure out almost any job for your automobile. read more

AutoZone - Main sign - Auto Parts & Supplies Near Me - Virginia Beach, Virginia

A friend posted her experience on Facebook and I wanted to share.: "Car battery dead. 95 outside. 93 yr old at my side..... hot & cranky. But then I called this ANGEL from AUTOZONE!!! Manager Monica came with Harry (and a car battery) and put it in for me while my mom sat in Monica's air conditioned car. Total strangers..... happy to take good care of me and my mother. VaBeach Blvd @ Newtown Rd. People are SO GOOD!! " My son and I, both have had several great customer experiences as well at this same location. They deserve kudos over there for going above and beyond ! Thank you !! read more

I visited this store to have my battery checked and as I entered in I was not even greeted. As I waited while another sales person decided to go do something else a white gentleman walks in and he's immediately greeted and help by not just one sales person but three. They ask him would you like your battery checked and they are happy to do it while I'm standing there still waiting to ask somebody if I can get my battery checked. You know what, I'll keep my dollars and my battery and I'll go somewhere else. Thanks for the great customer service AutoZone! Great job Nicholas and the crew. I won't be going back there. read more

us over at a plus auto repair enjoys doing business with autozone commercials friendly staff monica and darrynne goes above and beyond helping keeping our customers very pleased 5 stars all the way around highly recommend this location to all businesses read more