This place is the best lube service in town. It's super clean, everyone was nice, the technicians…read moreall seem to go above and beyond anytime I send one of my fleet vehicles there. I0 minutes for an oil change is faster than it takes my old ass

This place is a scam! I had a 50% economy oil change coupon but when you arrive they said they…read moredon't offer it because my car takes a different type of oil.. This may be true but don't false advertise or cheat the public on coupons like this. I went out of my way for this service and you screwed me. I hope others read this review!

They are extremely slow and they have terrible customer service! I went with my friend today to get…read moreher oil changed and we sat there for 40 minutes waiting to get her oil changed a woman sat there behind the front desk and didn't say anything to us never asked if we had been helped or anything. When we finally said something they said we would have to wait another 40 minutes before they could change her oil! I wouldn't recommend going to them if you're in a hurry or if you wanna experience good customer service! They are lousy people. I don't like to be negative but we had such a terrible experience.

Needed a quick oil and filter change with my own products and the store manager Tyler was very kind…read moreand quick with the change. The shop looked very clean and maintained. They didn't try to scam or sell me other things like some places so when they see a girl by herself pulling in. I'll be coming again!

From the day this Hickory location opened until about a year ago I would praise Take 5 oil change…read morein Hickory. I know the last few times I have gone the service. It's just awful. Disgusting. They just hire anyone to fill a slot. I was putting Take 5 up there with Publix and Chick Fil A when it came to Quality, product and customer service. I needed to get another oil change and decided to come on and read reviews to make sure it wasn't just me and well It's not just me. I have Red recently of the complaints as well. Really sad I enjoyed this place at one point My experience recently shows that people are reading a script to sell product, the professionalism and customer service is gone. It's not there at all. I might as well just go to any other place and pay half the price ,

recently had my oil changed in my 2025 explorer. in putting back the skid plate they left numerous…read morescrews out causing it to make a huge noise when driving. took it back and they zip tied in place. now ford is telling me it's going cost approximately $50 to replace the actual hardware needed.

On a recent road trip my car broke down on the highway about 20 miles from this Firestone location…read moreon a Saturday afternoon. I wanted to go to Firestone because I knew they would be open on Sunday so I called AAA and had my car towed to this location. When I arrived the man at the counter was super nice, he had my car assessed right away, and informed me they would have my car ready that same day. Absolutely amazing! I was only planning to be in Hickory overnight so I opted to leave my car overnight for pickup Sunday morning. They called me Saturday evening to let me know all was good and my car was ready. I picked my car up Sunday morning and there was a different guy at the counter. He was super nice and even showed me the bent pulley that caused my serpentine belt to remove itself. Nobody wants their car to break down, but thanks to this Firestone it was actually a great experience. I highly recommend this shop!

Took Tundra to have it serviced and tires rotated. Requested that the spare was also rotated in…read more After being flagged over by the technician and told the spare wasn't the same, I said, just to forget the rotation all together to the technician... When time came to pay, the disingenuous sales associate Jimmy insisted the rotation happened, which it did not. I was charged $275 (which included a 15% discount for using my Firestone card) for the oil change, and new filters, plus a tire rotation (which never happened) ?...They must be crazy!I was standing at the observation window during the service, precisely because I wanted to make sure my request was executed. Long story short, I believe Firestone is more concerned with servicing fleet vehicle it has contracts with, then servicing the local community. I will not ever go there again, and will discourage anyone I speak with about my experience, and to go elsewhere...Took my Lexus 470, which has similar oil capacity to Strickland brothers and was charged $90 (with a coupon)! that makes way more sense.

I have previously RAVED about Sig's because my family has used them the entire time I've been…read morealive. However, I took my car in to have a flat repaired and when I left, my skid plate was dragging. I knew it was cracked, but hadn't been dragging until after I left there. I had seen them pushing up on it, but I trusted them and had figured they were just trying to fix it or something. Fast forward a few months, I have another flat tire with a fast leak. I took it to Walmart for a patch, Walmart told me that the nail was in the sidewall and by policy they can't put it back on- that's fine, so I asked to have my spare put on. I got my spare out for them and they said "m'aam, more bad news. Whoever touched your spare last, cut it off and they owe you a new spare." SIGS TIRE was the last place to touch my spare. Walmart ended up having to put the flat tire back on, and I had to head to Mavis in Hickory because they were the only place that had my tire in stock. They were so kind and courteous, even though they were about to close, they still assisted me quickly. I cannot BELIEVE Sig's cut my tire off without even asking me, and broke my skid plate completely! I will NEVER trust them again, and I will definitely be filing a complaint with BBB!

I had a slice in the tread of my tire and they booted it in 15 minutes and it cost 16bucks!!! And…read morethey put My tire back on and put my spare back up under the truck for me!!!! Much appreciated!

They Did my exhaust and it looks and sounds great. I have been going here for years. For oil…read morechanges and my all Maintenance needs . Great people Great work!!!

I needed a replacement tire fast and these guys are on the ball! Fast, super friendly and helpful…read more Not to mention they have the best prices in Hickory! Will definitely come back and recommend them highly.

From the owner: Family owned and operated for the past 4 years we do our best to please our customers. read more

Do not going here these people are scams. They took in my fiance's car to service the stabilitrak…read morebecause the ABS system was causing it to code. She didn't know what was needed, but they tried to tell her that she needed both rear lower control arms replaced costing over 2k, they where replaced 2 years ago. After she told me about this I got it scanned at AutoZone, saw the rear driver ABS sensor was bad. I replaced it and what do you know stabilitrak was back to normal and all lights are gone. DO NOT USE THESE PEOPLE!

worst customer service I ever had! I asked for my key back...the man called me the B word…read more he wasted my time to take all my information down to not tell me a price I kept letting him know what was wrong with my car but he wasn't helpful! I don't recommend coming here..the guys are just rude!!!!