I am a bit mixed on Peoria Ford service…read more We took our truck there for service after moving to the area. The last Ford dealership service department used to use the words "recommended service." Peoria Ford uses the words "failed inspection." Do not use the words "failed inspection" with me if it is something that is recommended and the vehicle will still be safe to drive if I cannot get the ridiculously overpriced service performed at that time. One item they failed was the cabin air filter. They wanted $80 to replace it. I ordered one from Amazon. It took 10 minutes to replace. They also wanted $50 to put $5 felt pads on the battery posts even though it was another Ford Dealership that didn't put them back in the first place.

Absolutely TERRIBLE experience with Peoria Ford. Buyers should be extremely cautious (please don't…read moreignore reviews they're the worst for a reason) when dealing with this dealership. The bait-and-switch tactics mentioned in other reviews turned out to be absolutely true, and I regret not taking those warnings more seriously. Had I agreed to pay the higher amount they originally wanted for the vehicle, they likely would have sold it to me without issue. I even offered to wire the money directly into their account and personally travel to pick up the vehicle, which should have eliminated most of the risk on their end. The manager claimed they had issues in the past with bad checks, but I was never offering a check -- only a direct wire transfer. When I asked why my situation was different, especially since they said they occasionally make exceptions, it became clear they simply wanted to make more money on the deal and used the out-of-state policy as an excuse to back out at the negotiated price. The entire experience was frustrating, misleading, and completely ridiculous. I would strongly advise anyone considering this dealership to think twice and avoid the hassle altogether. I dealt with multiple salespeople, the internet manager, customer relations Beverly, and the main manager. Everyone was polite individually, and Beverly in customer relations was very nice on the phone. She passed me through to the right avenues and then spoke to the main manager of the whole place, but the dealership's overall business practices were completely disorganized, misleading, and incredibly frustrating. I originally negotiated a number, walked away from the deal, and then was repeatedly contacted and pulled back in by multiple salespeople afterward. After more discussions, more time invested, arranging logistics, and preparing to move forward, I was suddenly told by management that they "don't do out-of-state deals." Then the explanation changed again to basically: they do out-of-state deals when it financially benefits THEM, but not when they don't like the negotiated price. That should have been disclosed immediately from the beginning -- not after days of conversations and wasted time. To make matters worse, they specifically told me to have a friend physically go into the dealership to inspect the vehicle for me, which I paid for and arranged. So not only did they waste my time, they wasted my money and my friend's time as well. As someone with two small children, I spent time coordinating inspections, logistics, payment arrangements, and seriously preparing to buy this vehicle, only to get completely contradictory explanations at the end. If you don't sell vehicles out of state, say it upfront. Don't repeatedly re-engage a buyer, encourage them to continue forward, send them through multiple departments, have them inspect the vehicle, and then refuse to sell the car afterward. One of the most frustrating and unprofessional car-buying experiences I've had and I have bought a ton of Ford vehicles. Buyers should be extremely cautious dealing with this dealership go somewhere else trust the reviews.

I've bought three cars from them & the first two times was a decent experience. I dealt with…read moresalesman Alexander Christiansen the first few times & he did ok. But another time I had him pick me to buy another car. I left property in the car, but he refused to get it back to me even though I didn't have a car & they weren't able to get me a car deal without exorbitant money down. I just recently tried to buy another car and I spoke with both sales managers Kevin and Nick about my experience and why I haven't come bought another car from them because I had a negative experience with Alexander Christensen the past time I came in. I still got cold calls from their sales people. So I wanna buy a car and they wanna sell me a car but I don't really think they're making the deal happen and trying to make me put $3000 to $5000 down. That's really ridiculous even with bad credit. Nick had salesman Jay call me but then Jay dropped the ball. They have dropped the ball in sales.

My wife and co-worker traveled to Phoenix today 5-19-26 on way in to town I asked if they would…read morelook at a 2024 Nissan Pathfinder P17213 Internet priced at $24,975. She got to the dealership 30 min later and looked at the Pathfinder. While talking with salesman she told him about internet price. The finance mgr comes out and shows the ladies that he can give them a great deal that the Pathfinder is $32,945 and willing to take $1000.00 off of that. They even went so far changed the internet price in the during that time at the dealership reflecting the new price. I have pictures from my office computer with date stamp of 5/19 at the $24,975 and the new converted price still date stamped of 5/19. Guys don't send your wife to this dealership and women beware, this the most crooked thing I have seen from a big dealership in a long time. I will post on Google with photos proving what I am saying is true.

We purchased a 2026 KIA Sportage Prestige Hybid in the scorching heat this summer. We practically…read morehad the whole sales team assisting us at one point or another. All were very accommodating and helpful. They gave me a great trade-in value for my Ford F-150, and worked with the numbers to get me where I needed to be to feel comfortable with a payment. The vehicle they sold me was at another dealership and had to be delivered to the Peoria dealership, but something slowed the transaction down and they apparently couldn't deliver the vehicle to me when promised. So...the sales manager offered us the exact same vehicle but the 2027 model they had on the lot already, for the same price. I frankly have never had that happen before but it was a very impressive gesture by the dealership and certainly one we couldn't turn down! While the amount of hours spent at the dealership was a bit overwhelming, we couldn't be more pleased at the outcome. So far we love the car, and very much appreciate the friendliness and extra effort from the sales team to get us into the vehicle we needed.

Second review of this location. Again, 10 out of 10 experience. I was having a warranty related…read moreissue. It was actually complex and hidden. I arrived and Trevor took care of me right off the bat. Had a technician come and ride around the block with me to hear the issue in real time. Ended up being a motor mount that was totally handled by the warranty. Knocked it out in a couple hours. Trevor is the man! I wish I caught the name of the technician. He was also a huge help. I wandered around checking other cars out while I waited. Jacob took care of us in the sales department. None of the pressuring you get at other dealerships. He was very informative and helped us with a test drive. Highly recommend Jacob in sales and Trevor in service advising. This is my spot from here on out!

This was easily the least painful car purchase I have been through. Quick and straightforward. We…read moreworked with Flynn and while he was new to Lexus, he quickly got all the answers to our questions. Ty, the manager, was very helpful and so was Amy! Thanks everyone!

Even though we ultimately purchased our car elsewhere because Arrowhead Lexus didn't have the…read morespecific used vehicle we needed, Murtado gave us the best customer service of our entire car-shopping experience. He treated us with genuine respect, honesty, and absolutely no pressure. He was authentic, patient, and set a wonderful example for my son of how a car salesperson should treat customers. And the snacks were pretty great, too! I would confidently recommend Murtado to anyone looking for a vehicle. When it is time for our next car purchase, he will be the first person we call. Thank you, Murtado!

I want to thank Eric Holger, Tim Geary, head mechanic Jason, and my mechanic Lil' Jo. I had new…read morebrakes and new rotors installed. It was making an odd noise but quit after hitting the break pedal. They spent 4 days and several house to locate the problem. They were so kind and I had a rental too. These guys are awesome and wouldn't stop until they found a warped rotor. I got my baby back and I couldn't be more pleased. Thank you so much for sticking with it. I won't take my 4Runner anywhere else. I trust them completely. Happy ending Happy customer!

I will never go back here even though it is closer to where I live than Sandia Toyota…read moreLarry H Miller - they salesmen are so pushy and giving ultimatums Plus I have an extended warranty on the Toyota I ended up buying at Sandia Toyota (where they were great) but Larry H Miller Toyota was snobby and NOT helpful when I asked if I could get something done there

Had an amazing experience purchasing my new vehicle here. Winston and Kyle and the entire team made…read moreme feel very welcome and were extremely informative on the vehicle I purchased. Can't say thank you enough. Service followed up immediately afterwards to set up my initial service. Thank you Liberty GMC!

Go elsewhere! This…read morebusiness is everything you hate, and are leery about, when it comes to car dealerships and salesmen. We went in to get our recent college graduate a car so that he could leave for the Army. We went to Liberty after seeing a car advertised with 40k miles. We test drove the car and noticed that it had 60k miles. We asked for a lower price and they said no and this was just a mistake. We asked if the car had ever been in an accident and to see the Carfax. We were told there were no accidents and only given the front page of the Carfax. As I looked at the carfax, while my son filled paperwork, I noticed I only had page 1 of 4 of the Carfax. I asked for the rest of the pages and found the car had been in a few accidents. The were various other "slimmy" excuses to our questions. Do not go here

The managers here honestly aren't horrible, and I don't think every problem is necessarily specific…read moreto this dealership. But the overall experience of working with cars here is frustrating from beginning to end. Buying cars sucks. Selling cars sucks. Getting cars fixed sucks. A lot of customers already hate buying used vehicles because it feels like they constantly end up bringing them back for repairs, dealing with problems, or trying to return them. New cars are new cars, so there's not much to say there, but the service side is especially frustrating. Some of these problems exist throughout the car business, so I'm not putting everything on this particular dealership. What surprises me is seeing these kinds of issues within an organization that you would expect to have better systems, standards, and processes in place. There are some decent people here, including management, but the overall experience leaves a lot to be desired. There's plenty of room for improvement, especially when it comes to service, used vehicles, and the overall customer experience. Raise hell praise dale.

If you struggle with anxiety, car shopping can be exhausting. I spent days researching, comparing…read moredealerships, negotiating prices, and second-guessing every decision. Then I connected with Devan at AutoNation Chevrolet Arrowhead. Within a couple of hours of texting, he accomplished what I'd been trying to get elsewhere for days. No endless negotiating, no surprises when I arrived, and no last-minute changes. Even better, once I got to the dealership, the entire process took about an hour and a half. A shoutout to Marc in Finance as well. He explained the available options without any pressure. We passed on the extras to stay within the payment we wanted, and he completely respected that. Overall, a great experience. They earned my business and will absolutely have the opportunity to earn it again in the future. If you're looking for a straightforward, low-stress car-buying experience, I highly recommend reaching out to Devan.

My 2022 Crosstrek was experiencing a slow-crank when my car was warmed up, which had been happening…read morefor quite a while. t had a new battery so that was not the problem. When I purchased my vehicle I bought the 10 year extended warranty so I called Peoria Subaru and made an appointment to drop my car off with Grant in the Service Department. I wish I could give 100 stars to Grant and the Subaru Specialist(s) who worked on my car. Grant and his team really went above and way beyond to make sure they covered all diagnostic testing to diagnose the problem that could be causing the slow-crank. Every possibility had been tested and all came back positive. Despite this, Grant talked to his manager and they decided to order a starter and replace the current one in my car (even though it was testing fine). The Subaru Specialist(s) replaced the starter, charged the current battery and continued to perform testing to make sure the slow-crank had been resolved. Honestly, I cannot say enough good things about Grant, the Subaru Specialists and Peoria Subaru. Their customer service, care, professionalism is outstanding and unmatched!!! I will always be a return customer to Grant and Peoria Subaru. I cannot thank you all enough for the patience and care your put into resolving this issue. Thank you so much!!!

They will charge u full price for a used subaru. Don't go threw Henry illegals is dishonest. Paid…read more34k for a used 2023 subaru crosstrek.. Go somewhere else. I wrote a review before updating so it stays. I took old pictures from the last review . So dishonest, place should be shut down. Paid 15k too much some one made good commission. That's all they care about. They don't care about the consumer. Just greed for the money.

I wanted to take the time to recognize the service team at Arrowhead Honda because they truly went…read moreabove and beyond during a very frustrating experience. While Honda CORPORATE completely dropped the ball and failed to stand behind a known issue, Arrowhead Honda did everything they could to help make it right. My service advisor, Divac, was outstanding!! He was always responsive, professional, and kept me updated throughout the entire process. He understood my frustrations with Honda Corporate, took the time to answer my questions, and never made me feel like I was being brushed off, he took the time to respond to me, even on his day off! Chris, the Service Manager, was great. He listened, advocated for me, and genuinely tried to help, even when the decisions were out of his hands. I can't express my gratitude to Divac for his patients with me and continued effort to advocate for me up the chain of command. Thank you to Ricky, the service technician, for taking pride in your work, taking the time to come and speak with me on your own accord to really understand the whole issue and discuss the mechanic with me. You spent time listening to my concerns, validating them and explaining mechanics I was unfamiliar with. It's reassuring knowing my car was in the hands of someone who genuinely cares about doing the job right and took care enough to speak with me directly. Although I can't say the same about Honda CORPORATE , I can honestly say the team at Arrowhead Honda did everything they could to make up for Corporate's shortcomings. That's a reflection of the people working there, and I really appreciate everything they did for me. I will continue to use Arrowhead Honda Service Department as long as these three are there.

The service department is a terrible experience. Each service rep gives conflicting advice and are…read moreconfrontational rather than honoring their service agreements and they do not make the required repairs. Rather these reps made it sound as if they are annoyed at you. After you bought the car and warranty from them of course.

My wife and I first visited this dealership just to look at vehicles and compare prices. We were…read moregreeted by Alex T, who did a tremendous job helping us find the right vehicle for our family while staying within our budget. He was knowledgeable, patient, and answered all of our questions without making us feel pressured. After spending the day looking at cars, we told Alex we wanted to take some time to think about such a big purchase. He completely understood, never pressured us, and simply gave us his contact information so we could reach out when we were ready. A few days later, we came back and purchased our vehicle from Alex. The entire experience was excellent from start to finish. Everyone at the dealership, from the sales team to the finance staff, was friendly, professional, and made the process smooth and stress-free. One thing that really stood out is that this is a volume dealership. Instead of focusing on making the highest commission on each sale, they focus on selling more vehicles at competitive prices. That's one of the reasons they're able to offer some of the best deals in the Valley. If you're looking for a great price and an honest, no pressure buying experience, I highly recommend asking for Alex. He truly made what can be a stressful process an enjoyable one. Thanks again Alex Taylor.

We bought a 2026 Hyundai Palisade Calligraphy here. I did my research before we went down to the…read moredealership. The whole process went well right up until we got to finance. In finance, Jeff handled the paperwork. He processed it quickly, but toward the end he lied to us about the factory warranty. He said all the electronics in the car -- the computers and cameras -- were only covered for three years, and used that to push a 10-year/100,000-mile extended warranty for $4,000. I told him the factory warranty is 5 years/60,000 miles. He insisted it wasn't. We didn't buy the extended warranty. I called Hyundai afterward and confirmed the bumper-to-bumper coverage is 5 years/60,000 miles. I also found out you can buy the same Hyundai warranty from any dealer -- I found it for under $2,000. When we took delivery, both driver's-side wheels had curb rash, which was documented in writing on a We Owe form. I had to call five times before Maddison in customer relations got back to me. She told me the wheels would be repaired rather than replaced, and that there would be no warranty on the repair. They filled them and painted the rims to try to match the original finish. It's not a good match, and there are spots where the paint ran. Once Larry H. Miller had our money, we clearly weren't a priority. We love the car, but we'll be avoiding this dealership for future service and purchases.