I had such a great experience at pizza factory in Cameron Park, and Faith really stood out. She was friendly from the moment we walked in, had such a positive attitude, and made us feel genuinely welcome. She checked in on us at the right times without being overbearing and made sure we had everything we needed. Even though the restaurant was busy, she stayed professional and attentive the whole time. It's rare to come across someone who clearly cares about providing great customer service, and Faith definitely does. She made her visit even more enjoyable and because of her will definitely be coming back. Thank you for the excellent service. read more

Good tasted great. It's a big open space with plenty of seating and arcades for the kids. The beer tap was easy to use. The owner was very friendly. I will be going back for sure. read more

I went to this restaurant with my family, and we were charged $51 for an XL pizza that was listed at $38. When my boyfriend asked about the price difference, the employee said she didn't know why and that "it's just what the system charges." After he questioned it further, she said it might be because we ordered a split pizza with two different toppings, even though the toppings were very similar. If there's a $13 upcharge for split pizzas or modifications, that should be clearly stated beforehand or listed on the menu. Charging $51 for one split pizza makes no sense when it would actually be cheaper to order two MEDIUM pizzas instead. We later called to speak with the manager, but the employee said she didn't have his phone number or email. I usually enjoy supporting local businesses and always tip well, but since I couldn't get in touch with management about the issue, I honestly regret leaving a tip this time and going there at all. read more

Pizza Factory - Inconsistent pricing with no explanation - Pizza Near Me - Cameron Park, California

The food here is consistently great, which is why this experience was disappointing. We came in on Mother's Day and ordered pizzas plus a large order of wings. At the counter, I specifically asked if ordering the larger order of wings would mean we could be split the order into two flavors, and my daughter and I chose mango habanero and bbq. When the wings came out, they were all one flavor. I politely mentioned that we had ordered two flavors, but the response was simply that the ticket only showed one flavor, and no effort was made to clarify or resolve it. Mistakes happen, but the issue was more the dismissive attitude afterward. Unfortunately, this hasn't been the first time customer service felt more focused on being "right" than making things right. The food keeps us coming back, but better customer care and a little willingness to help would have really improved the experience. read more

Pizza factory makes garbage Pizza no sauce ingredients for toppings poor could not eat a single bite it absolutely was terrible I will not be back !!! read more

Ok, I said I would update the review again once I returned. I went back to the Pizza Factory on Sunday August 31st. I used a store credit I received to order 2 pizzas and breadsticks to go for movie night at my house. I walked in at 6:30 and ordered two large pizzas, one cheese, one with two toppings, and some breadsticks. The total was about 63 dollars and I had 70 dollars in credit. The cashier asked if I wanted to use the entire credit and I said yes. I'm not sure if this meant a tip for them or not but if it did I am good with it. The cashier then said it would be about 25-30 minutes. I went and ran an errand and showed back up at 7:00 for the pizzas but they were not yet ready. I waited and at 7:36 I went up to find out what was going on with the order, a girl came out and handed me two pizza boxes (no breadsticks). I looked in the boxes and she had given me someone else's order so I informed then of this and they took the errant pizzas back. After that they told me that they made a mistake on the cheese pizza and the remake of it was going through the oven now and it would be about 5 minutes. In 5 minutes they delivered my pizzas and breadsticks. So all in all it took about 75 minutes to make two large pizzas and breadsticks. I am not sure how they messed up the pizza with no toppings but I suppose it can happen. I brought the food home and it was a hit. I can say the pizza tastes excellent and it is all fresh, the breadsticks were very good too. Excellent crust, sauce and toppings all around. I don't believe I will return though, at least not with small kids. Most pizza places are designed to be quick and for takeout or delivery, not for sitting down and eating in the place you order it. Pizza Factory does not do that. If you are going to eat here, plan on spending more than average on the pizza and plan on waiting for a while to get your food. The pizza is very good and the restaurant itself is nice and very clean. They have a game room for kids too. While the staff are very nice and polite, they do need to improve their customer service. If it truly takes them over an hour to make two pizzas and breadsticks they shouldn't set the expectations at 25-30 minutes. I think if my mindset is that I am going to a place to take my time and dine in, it would be fine, however I do think they can speed up their service even when someone dines in. Final thoughts: Great tasting food, service times need to improve though. Don't recommend for take out / delivery but a good spot to dine in and sit down. read more

We've been getting our pizza here for several years now. The last pizza we got was overcooked and dried out. We had it delivered. It was a real treat since didn't have any coupons and paid to have it delivered. I'm rethinking on ordering from them again, it was a pretty small medium for 30 bucks and not good. Bummed read more

Brian & the Pizza Factory team did an amazing job on our banquet for the John Adams boys basketball team last Saturday! 20 pizzas, a ton of bread sticks, wings, 5 big salads..all delicious..2nd year in a row bringing a big win! Many thanks! read more

Good but a tad greasy as the pepperoni were like little bowls of cupped grease. Outstanding meatballs though.

The service at Pizza Factory in Cameron Park is outstanding. I was helped with my order by a cute young lady named Alyssa. She was helpful, patient (I was with my two young grandchildren who took their time deciding what they wanted) and courteous. She brought our order with a big smile and made my grandkids laugh. Keep hiring people just like Alyssa, she made our experience very enjoyable! read more

It's time for an update after seeing these harsh recent reviews. I find it interesting that you frequent a business happily for years and never bother to leave a positive review but yet quick to criticize when you have one bad experience. Nobody is perfect. We make it a point to come visit when we are in the area every few months. The staff has always been nice. Prices are comparable to others. While the pizza isn't knock your socks off special, I am usually pleased. Toppings are plentiful and fresh. Sauce is a bit bland. Looks like they have done some remodeling since we last came. It is usually freezing cold in there no matter what time of year that I always had to bring a blanket. Not this time. Temperature was perfect. They added a beer tap section and revamped their outdoor patio to cater to the "adult" rather than the Chuck E Cheese feel with all the arcade stuff. Solid 4 stars. I prefer to come here because I like supporting small family businesses. Its tough out there to make a living so I like doing my part. read more

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We had delicious pizza and salad here!! First time. My only suggestion is if it is ALSO your first time also you shouldn't use the kiosk to order and just go and have someone take your order. Alexis was awesome! Sidenote, they play Fox News on the middle TV, but it's Cameron Park so I'm not surprised. Next time we'll probably get takeout because Fox News is total garbage. Don't associate food with politics ya know? read more

After ordering online, the family waited for 10 minutes in parking lot before going in, "oh sorry, we are running late and will be ready in 20 minutes." Response was "we can credit the card." I will not waste the time again, shitty attitude and service. read more

Horrible time,Ive been waiting over an hour for my food others much more time then me,The Salad bar not restocked after many asked regarding to it but instead of refilling it some were completely ignored We ended up leaving after it took over an hour and while getting a refund we found out our order hadn't even been started an the excuse was just " understaff" when there was very easy solutions.Just horrible service,Horrible place i definitely don't recommend it read more

Went in for the first time and honestly, this pizza tasted great! You can definitely tell that work and effort was made into the pizza because it was an enjoyable meal! Brian did great with making our pizza and it was so flavorful, fresh, and it hit the cravings like it should! The service was really friendly as well and I felt welcomed being there for my first time. So instead of walking in just to eat, it felt like I ate with a great atmosphere, making it a nice experience to enjoy! read more

Love their pizza every time Love the friendly and speedy service Love the atmosphere Don't change a thing! read more

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Very surprised to read some of the negative reviews. Today we visited this pizza factory location with a big group of adults and children for a birthday party. We had a wonderful experience with the staff and the food. The staff took wonderful care of us and the food was excellent! Everything was fresh, flavorful, and made with good ingredients. There was also a cute little arcade area that wasn't too expensive for the kids to enjoy. We will definitely be back! read more

Wow! my wife and I just left! we got the BOGO on Monday! the Pizza is Amazing! the beer on tap was great! we are coming back next time we go thrifting in the area!! thanks for the great service! -Pat And LeeAnnA read more

Pizza Factory - The Best! - Pizza Near Me - Cameron Park, California

I ordered online for a meeting that I hold, set pick up time at 2:00 PM, they had me waiting until almost 3 PM for the order. I'll never order here again for a meeting. They even forgot to cook my wings on the order and hat to wait extra 15 minutes for that as well. Very disappointing. read more

We came in for a birthday party in order to use up a certificate, which was meant for like 15 kids. They were flexible and allowed us to use it for 12 guests who were of mixed age. Despite there only being two staff members working in that place, the customer service and making sure our questions were answered and making sure our wings and various types of pizza were ready in good timing was excellent. They also provided forks, spoons, and tablecloths, which definitely helped make the party come together smoothly. There's also a cute little arcade area; I had a lot of fun trying different games and winning different prizes there. Great service, definitely want to come again sometime. read more

This place rocks! Food was great, customer service was excellent. I'll definitely come back.

This was the worst experience that I have had in a very long time. Went to pickup a meal a pizza that was to be done at 5:30 and told that it was not even started. Was told that it would be the next one made and would be ready in 20 minutes. After 40 minutes, I checked on it and again, it was not even started. Worst customer experience and the manager that put the staff in this situation should be fired. Due to this, we will not be back. read more

Very disappointed. I invited my family from down the hill up to this pizza place as I had a good experience at one time. I told them I was looking forward to the salad bar. We ordered a pizza online and met for a larger group in the outside tables. When we got here, we waited 10 minutes for someone to come to the counter. We ended up calling the phone number so someone would come up to the front. We then ordered our salad bars and the salad bar had much to be desired. It doesn't look like it has been filled or taken care of.. my husband asked about our pizza we ordered online and she said the "oh we will put that in right now". There were no forks clean and I asked for forks and they went back and brought about eight forks that were wet. Very disappointed. read more

I ordered an hour and 15 minutes online and then went in 15 min after my pizza was supposed to be ready. Still had to wait another 20 minute for it. Completely ridiculous that an hour and 15 minutes they were just barely making my pizza!! Pizza came out completely overcooked. Will not be back. Their excuse was they're busy and 2 people called out sick. That's nothing to a customer. That is not the customers fault. more people were in the kitchen than that kitchen had room for! read more

We went Friday to Pizza Factory in Cameron Park, primarily because we were looking for a quick meal after our grandson's baseball practice. We arrived shortly after 6 p.m. The parking lot was not all the way full, but there were a lot of baseball players near the entrance. We found a table right away and the line for ordering was not too long - both of which we thought were good news. Unfortunately, we waited - and waited - and waited - about 1-1/2 hours for a pizza. Our little ones (2, 4, and 5-1/2) were past their bedtime before we got served! First additional problem - they have a punching game machine - it itself makes a big noise, but the crowd around it made it horrible! It was in the other room and still was so noisy we couldn't talk. Our grandsons wanted to look at the games while we were waiting, but we wouldn't go in that room because it was too crowded and too rowdy. Second additional problem - for some reason, they did not put our two pizzas in at the same time. The "adult" pizza was overcooked and cold as it waited for the "kid" pizza (just cheese), which was undercooked and gooey - so much so that one of the boys burned his mouth because he was so hungry he took a bite right away, and another choked on the cheese/undercooked crust. I totally would have respected them if they told us they had too many orders, and that ours would take a long time. At that point, we could have decided whether to stay or go. - and we would definitely be back. Every good restaurant warns of wait times! However, due to their lack of courtesy for a family with small children, and the poor product will definitely make us think twice - maybe thrice - before coming here again. read more

I always enjoy my pizza from pizza factory. I pick up half the time and have it delivered half the time. They are always on time and the pizza is always delicious. My family orders pepperoni and they really use a lot of pepperoni on the pizzas ..much more pepperoni than other pizza restaurants.. thanks for doing such a good job. read more

The last two time I ordered from here I called at 4:10. They always say it will be 20 minutes. The first time it wasn't ready until 5:00. The second time it was 5:40. 90 minutes. This place is a sh** show read more

Will not be ordering from here, you claim you deliver yet any time I order I seem to get a doordasher and 90% of the time you don't even give them my gate code. Very disrespectful. You should probably stop lying about delivery as you don't deliver doordash does it for you. Partner doesn't mean steal, I asked the driver if they even recieved the ten dollar tip I added and they recieved no tip, I tip the person who drives my food, so shady of ypu and ypur employees who make 22 an hour read more

Waited 2 hours for my online pick up order that said it would be ready in 30 min. Food is awful and they run these fundraisers that they cannot handle and charge a ridiculous amounts for terrible service and shitty pizza. We will never go back. read more

My six year old daughter and I dined here tonight for the first time. Everything felt very clean and new. The staff was very friendly and professional, and the pizza and wings were delicious! The only reason I'm not giving five stars is because (like many others mentioned) many of the games were broken. This wouldn't be a big deal except several of them ate my money, and there was no one there to get a refund. I didn't want to bug the busy staff making food, so I just let it go. It would be great if they had a dedicated person in the arcade area to help with the machines, but it's so hard to hire and retain people-that I get this isn't feasible. Overall, it was a good experience and we will be back! read more

Service was great, very friendly people. The pizza was fresh and cheesy. It was buy one get one free so it was also a great value. Great experience overall! read more

Love this place! The pizza and breadsticks are delicious and the atmosphere is fun for the whole family. Just be prepared to call ahead and possibly wait for a while since they can get packed, with lots of parties and orders. My son also attended a birthday party last summer and loved making his own mini pizza and playing in the arcade. Great place, great food, and definitely a restaurant we come back to regularly. read more

We were on our way back down to Sacramento from Lake Tahoe, and it just hit me, we haven't gone to Pizza Factory in a long time, been going to MOD for our pizzas, so let's stop in here, it's right off the 50 freeway! Looking over the menu, wow! Pizza factory has expanded their menu to include more salads, appetizers, and pastas, like lasagna, spaghetti, ravioli and even Fettuccine Alfredo! It's been a long time since I've been in a Pizza Factory. But pizza is what we want, I see a selection of Calzone ... kind of a folded over stuffed pizza. Reminds me of a deep dish pizza with lots of fillings (toppings). What the heck, so we order a pizza AND a Calzone. The pizza was a med. Hawaiian ($18.95) ..... a little high priced for a med, I think, but prices are what they are these days. The Large Combo Calzone was ($11.95) ... seemed like a better deal. The pizza takes longer than MOD pizza for sure, but I think it's a better product, I actually love the crust at Pizza Factory! The pizzas come out and are super hot, especially that Calzone! The Hawaiian Pizza is well, good as a Hawaiian should be. I like the crust, but Hawaiian isn't my fave. The Calzone is fabulously tasty with the crispy crust mixing with the melty cheese and meaty insides ... I like this! It's stuffed with pepperoni, ham, onions, green peppers, cheese and a red sauce. Then topped with additional red sauce and cheese. Wow, this is really good! I'm so glad I gave Pizza factory another chance and discovered that Calzone! You'll find most Pizza factories in smaller towns outside the big cities, like no Pizza Factories in Sacramento, so this might be the closest one to home. I'm glad I travel this road fairly often! read more

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The line on a Friday night was so slow for four people. It's loud because of the games. It was great for our kids, but it is really loud inside. We'd have gone outside, but the fire pits weren't lit and it was a little too cool and dark to be out there. The food service was terrible. The one salad we ordered came after the pizzas. And as I'm typing this we are still waiting or breadsticks and appetizers. ‍ I wouldn't come back here...but the kids love the games. read more

We were excited to have a local family friendly pizza place to enjoy with games for the kids. We came on a Tuesday and we're the ONLY guests there. The staff was not friendly. 2 of the biggest games were out of service (without an out of service note.) I tried to go outside and she told me she didn't have a key and I needed to go around. I asked if I did that if I could bring connect 4 in. (Since the games weren't all working.) she made a face and said no. I would understand that if the place was packed and other guests were playing with it outside. But being the only family in the entire establishment on a Tuesday evening- she could have accommodated for 15 min and asked that I put it back. Or say no nicely. Disappointed in service. read more

We miss the old pizza factory! Sorry about the changes. No more game tickets. No more salad bar. No more soda fountain. No more ice cream. Now it takes an hour to get a pizza, half the games don't work, prizes out of stock, can't get a glass of water. Crew is nice but helpless. Please realize what people liked and what's not working. Look forward to returning when things improve. read more

We booked the party room a month in advance for our kids soccer team end of the season party (4 year olds). When we arrived, we were notified that they overbooked and we were moved to a much smaller room that didn't fit everyone. Not only that, they also said we only had the room for 30 minutes! Our kids were so upset. Luckily we called Wally's pizza right down the street and they accommodated all of us! It was awful that the kids were booted out of pizza factory because of their mistake. They didn't even try to make up for it in any way. read more

F this place HARD!! Only two teeenagers who don't know a damn thing about customer service?! Ordered online delivery, and after tipping $20 for the delivery driver I submit, and tells me my PICKUP order will be ready In 30 min! What the hell?! And the delivery tip was charged and everything. So I call, and they just do not answer their phones. The voice mailbox was actually full. So I had to drive over. I'm not even from here: I'm house sitting for family and don't know the area. So I have to go out while we are STILL in a pandemic. It just rained and is wet and slick on the roads. I am also physically disabled and walk with a cane. And I have to leave the pup I am there to keep company. So I arrive & notice only two young employees and figure they are understaffed, plus it's not their fault the website malfunctioned so I tell myself not to be mean. I kindly, but firmly explain what happened, but the kid doesn't care. Acts hella aloof, gives me a $20 bill to refund the delivery tip and tells me he doesn't know when my pizza will be ready. WHAT IN THE HELL?!?! Anyone with any common sense would know that is not the way to correct the situation. That's when I very loudly told him IT WOULD BE ON TIME, then stormed out front to immediately write this review to warn others! Seriously, don't bother with the hassle of this place. The pizza isn't worth it, TRUST ME! I should have just stuck with ROUNDTABLE PZZA! Seriously, it's like this place is managed by a 5 year old! I guess there is a reason these aren't all over the place! Update: Turned out there were actually 5 more employees in the back so god knows why no one was answering phones. But the pizza was actually done on time and was acceptable. But I guess because of container shortages the employee couldn't find a large container for my bucket of ranch, so they just handed me the restaurant's full squirt bottle of ranch and said "here, just take this." It was a bizarre way to end the whole incident, but give her credit for doing what it took to get me what I paid for. I understand ultimately they were just trying to get rid of me because I was making a scene and there were hella kids in there. But all that for an ONLINE PIZZA ORDER for a medium 2 topping pizza and bowl of ranch. It was SO NOT WORTH IT! It's unfortunate because both my Brother and I Love the Pizza Factory in Pollock Pines & Placerville, and was trying to treat myself. All I needed was to be shown a small speck of kindness, and that would have fixed everything. I'm not an unreasonable person and don't expect much. But I do expect you to be respectful, and there was neither Kindness nor Respect shown until after I made a scene. read more

Went there on Black Friday evening. Got the twisted bread sticks, an XL pepperoni pizza, a salad and four drinks. The salad was not anything special, but it was fresh and good. The pizza and bread sticks were delicious. We were all glad they got rid of the all in one soda and ice dispenser. The remodel was expanded the arcade area which was nice, unfortunately there was some machines still not working. While eating, three different people came by and asked if there was anything else we needed. This was a first for us! They were also training new people so some of the service was slow but I felt they were trying their best. And the most important part, my two nieces enjoyed their evening. read more

Pizza Factory - My niece gave her approval of the evening at Pizza Factory. - Pizza Near Me - Cameron Park, California

Friendly staff, especially for us showing up 40 minutes before close! Nicely done, delicious pizza. Really has that pizza parlor feel. Will be stopping by here for a pie whenever in the area. read more