The pizza is great here. The issue is the speed of service. Monday night I ordered a pizza at 5:50. The estimated time of arrival was 6:20. I called at 7:20 to see if there were any issues and they said it's on the way. We got our pizza at 8:15. My kids were go to bed at 8:30. I get it, they must be busy? But 2 hrs late? No explanation. If when ordering they had said your pizza will deliver at 7:30 i probably would've decided to just make my own, and i definitely wouldn't have ordered it at all if I knew it was coming 2 hours later than the original estimated time. Looking at other reviews it's not just delivery, it's the same going into the location. Pretty pathetic. We can't have our kids waiting around in a restaurant for that long either. It's disappointing because the pizza is good, I prefer it over Round Table but ordering from them going forward, they seem to be able to cook and deliver a pizza in 40 mins vs the 2 1/2 hours it takes Pizza Factory. During the pandemic they were on fire! Great promos and super quick service. I don't know what has happened but this current situation is ridiculous read more

I have been eating this place on and off for over 15 years. Both dine in and take out. There has now been an owner change, and more recently, a management and staff change. I took my kids for their pizza buffet. Their crust is not pizza factory crust. It's like a thin crust or something. Idk why this new owner or management would change a crust that made them stand out above other places in town. read more

Visited this place 3rd month of 2023. Poor, uninviting atmosphere the minute you walk in. I was met with rude, unfriendly customer service. The person who helped me was a woman wearing glasses, dark hair, large built extremely unfriendly despite being polite to her. Management should really think twice about staffing the cashier position with someone so unpleasant in demeanor. She made the first impression, horrible. Followed by the staff all standing around, then I watched as they poorly handled the food, no gloves, nobody washed their hands. I prefer to patron worthy local businesses. This is not the place. I will never return & do not recommend. To those giving this place decent reviews must know people that work there or have never eaten quality good tasting pizza. Good luck. read more

Wow what a difference a good crew makes with the same exact ingredients. Been eating here forever and it's almost always tasty as can be . First I called got put on hold for ten minutes so I hung up called back ten minutes later and then still Had to wait 5 minutes still on hold. Made my order go to pick it up and notice wtf is going on I don't recognize anyone here . Wondering if they changed ownership or something. Get my pizza home and it's burnt, saugy and tastes like cardboard and ass. Didn't realize the situation and I got on yelp and read some things and now it makes sense. Well hope their decision to get rid of their best employee was worth it. Cudos to the whole crew for standing behind their friend and coworker and walking out with her. Rare to find that these days. Sure hope they can figure it out because this pizza they are making now isn't fit for a dog. read more

Pizza was alright. Not great, but not horrible either. I got a box to take home the leftovers. When we opened the box, there was 10 to 15 hairs in the box. The hairs were 1/2" to 2" in length. Straight, dark hairs. As if the person assembling the boxes had just come from the barber and still shedding freshly cut hairs. I brought the box back up to the counter and showed the girl working behind the counter. She did give me a new box. But I literally watched her blow the hairs out of the box and return it to the box stack. Absolutely DISGUSTING!!! read more

I went to my nieces birthday party yesterday at pizza factory in Carson city. I was with my sister when she set up the time and date with them on the phone. We were probably 30 minutes in and someone came in and was saying we took there room and that they came in and asked if the room was available well it was until 5 pm so they said yes and I think pizza factory handled it very well and did an amazing job. All I have to say is if you want the party room make sure you call in advance and schedule it. The ambiance kinda went down because the other party was upset and I think it's rude but other than that it was amazing as usual! read more

I seriously love this place. Can't get enough. Their buffalo wings, omg. However, it is a little pricey. But worth it. The toppings on their bread could be heavier. Delivery does take about 30-60 minutes. Their ranch is decent, on the watery side. The one time I ordered pickup instead of delivery I swear we waited an hour and a half. read more

Great pizza, friendly, fast and has a military discount! Good people! Better than Round Table and half the price! Great pizza options and ingredients. Salads are fresh and topped well! read more

I will never go here again. Nasty burnt pizza. Poor service and works partying with no mask or social distance read more

Pizza Factory - Looks burnt and taste burnt - Italian Near Me - Carson City, Nevada

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Let's just say the other reviews don't do this place justice. We are here tonight and have eaten here in the past. It's gotten way better too (not that it was even bad before). Sorry about the half eaten photos, as we were starving when we got home. We chose pick up and the whole staff was great. Told us about deals and when to get the most bang for your buck. (Fridays by the way and follow them on instagram!) The only complaint I have, which is why it's first, is the breadsticks could use some work. Maybe some more garlic and cheese! The pizza we ordered not quite well done and it was PERFECT! The wings we got were half and half. Perfectly crispy and full of flavor! We will definitely go back! read more

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My experience started there with a surprise 20% surcharge which was neither reflected on their online nor onsite menus. (That has to be illegal and/or unethical). It ended up being $25 for a medium pizza! The pizza was enough for 2 and tasted like a microwave pizza from the grocery store. I rate as a 2 star since the service was pleasant. read more

The food is great and the atmosphere is very family oriented. The service is quick as well, the only reason I give them 4 stars is because the chicken wings are very small and the cashier wasn't very nice, as if us coming in to eat lunch was inconveniencing her, even though it wasn't busy at all. read more

I have always ordered online for delivery and their website is simple to use. I'm a big fan of their Western BBQ Chicken pizza and the Raviolo, but not so much of the bread that comes with it because it's too crunchy/hard for my taste. I'm also not a fan of their calzones; they are large but lack flavor. I otherwise haven't had a bad experience and my orders are always accurate. Aside from small lunch orders, we've used them for catering at work for 30+ employees. Typical delivery time is about 40 minutes. read more

Very good pizza, long wait but worth it. Wish we had one closer to where we live in California!

Delicious food, served hot and fast. Friendly employees. Pizza Factory is some of the best pizza in the area. Only reason I'm giving them 4 stars and not 5 is the Dayton location had a better salad bar selection. Overall great experience. I would definately come back here. read more

For years, I've been hearing great things about Pizza Factory (as a whole, not just one particular location). And I finally got a chance to try it out recently with some co-workers. There weren't a lot of people in there for lunch when we got there, so we were able to order right away. We ordered 3 extra-large pizzas for our group to share - plain cheese, pepperoni, and the All Meat (Canadian bacon, salami, pepperoni, ham, sausage, and bacon). All three came out in a reasonable amount of time. The pepperoni and cheese are just your basics, nothing to rave amount. The All Meat is actually pretty good (and this is coming from someone who complains when someone orders a pizza without vegetables). There is PLENTY of meat on this so they are definitely not skimping. I think that was the group's favorite because it was gone in a heartbeat. I do have some complaints though.... First is the stack of paper plates they gave us was pretty skimpy. They were the really thin ones that you really need like 2 or 3 of if you want that plate to be any kind of stable or not leak through. But there wasn't enough for us to do that. I know I shouldn't complain about NOT being able to waste plates, but really you could just give us regular, washable plates instead... Second, for us who like to dip pizza in ranch dressing, it would be nice to have little cups available at the salad bar. This kind of goes back to the flimsy plates too, with the grease and the ranch, those plates are a fail waiting to happen. Third, the pizza is REALLY greasy, especially the pepperoni. I'm not a blotter, but this almost made me consider doing it. Not sure if it's the cheese or the pepperoni they use, but it was one of the biggest detractors from me really liking this pizza. Overall, it was a decent lunch. I would like to go back and try some of their other combinations. They offer the personal sized pizzas, so that would be a good choice for next time. read more

Ok I am impressed. I like this pizza place a lot already but tonight the manager went above and beyond..... my pizza was soggy so I came back and asked for a different one. He threw it in the oven right a way and took great care of me! Thank you, you made my bad day a lot better! read more

Last Friday night, I called to put in a reservation for some pizza since my boyfriend said that this place was pretty good. The person who I spoke with on the phone not only couldn't hear me a couple of times (which I understand because it was loud), but had to repeat my order several times - that already didn't leave a good impression since he didn't really seem empathetic. I was told that the pizza would be ready in half an hour. After half an hour, I arrived and paid; however, the cashier told me it would take an additional 10-15 minutes because they messed up my order. Seriously? I already was on the phone with a worker for several minutes, and he went through the trouble of "confirming" that he had the right order down... only to find out that they still messed up my order regardless. The cashier didn't apologize, and seemed miserable to be there. When I got the pizza, it didn't even taste that great - some of the pizza was burnt. read more

We recently moved to Carson City and wanted to try out a local delivery pizza restaurant. We had a coupon so ordered online. The ordering process was very easy, the pizza showed up in about 40 minutes (Saturday night) and was very good! We created a 50/50 combo/meat and it was done right! We also got the cheesy breadsticks which were very tasty. The only glitch was that I had a coupon promo code for $5 off your first online order. The website took the code but did not give me the $5 off. Also, there were no codes on the coupon to enable me to redeem any of the other offers. That being said, I still highly recommend the food and service! read more

Love the pizza here! what a difference amazing crust makes! Also very traditional taste! Fresh ingredients!

We ended up going here as a last resort because it was the only place in town that served subs and was open late enough, bad idea. Im a local, and I know this isnt a very good place, but I thought, hey maybe its gotten a bit better. No, it absolutely has not, in fact, its gotten worse! We ordered two build your own subs to be delivered. The driver could not find the house. He was given very simple instructions, and for christs sake who cant use google maps these days?? In the end, we had to go wondering down the street to find the guy. After a very cold walk back home, we open up our sandwiches. You could tell how low quality they were just from looking at them. The bread was stale and crumbly, the meat portion was less than subway, and they were dripping with over kill on the mustard. To top it all off, they didnt even get our order right! One sandwich was close to what we ordered, but mine was completely wrong. We immediately called the business, but got no response or voicemail, even though it was still business hours. We called twice to no avail. Never again! read more

Hands down best pizza around!! Staff is super friendly food is always fresh! Couldn't ask for a better pizza place in this town! By far best pizza factory I've ever tried out of the whole chain read more

This was a easy, going pleasant experience. About a dozen of us visited on 12/30/17 for my cousin's birthday. We enjoyed a basic pepperoni and cheese, a veggie pizza, and two chicken garlic artichokes (regular and a gluten free one - the gf one was well executed for GF pizza ). It was affordable and the staff was super nice. Thank you! read more

First time we ordered here it was great. Second time eh it was alright. Third time it was horrible. The pizza was subpar and the breadsticks were like they had been sitting around and they put more stuff on ones that had been baked a while ago. It was disgusting along with the Ranch dressing that was in a cup inside the container that rendered it inedible. Won't be going there again. read more

Curbside service and delivery what else do you need in the time of Covid, I've been coming here since they opened the owner really cares about his customers and his employees. Products always been great, service is always with a smile! I will continue to come here for years and years to come. thank you Pizza Factory! read more

This is an alright pizza place. Good for the family. They have a 9 dollar buffet which is the best deal they have. They could rotate the garlic bread and a few pizzas a little faster. Their salad bar was a little sad but it wasn't bad. I did go here on a Monday though so it makes sense it wasn't getting rotated super fast. Okay pizza, nice counter girl, good price. read more

Just had pizza there with my family and all five of us absolutely loved it. Exactly the way we like it. Thank you so much. Their ranch dipping sauce is tasty also. The place is big and clean. The guys behind the counter are really friendly and do amazing flips. Will definitely come back when in Carson and highly recommend to others. Thank you Pizza Factory!! read more

Love the food! Pizza is amazing and so are the deals! We always get a family meal deal and get so much to feed my big family for only $30! I love how they are so involved with the community too always hosting events and fundraisers! read more

Pizza Factory - Italian Near Me - Carson City, Nevada

My bread sticks were burnt and super thin I always go to pizza Factory in Dayton which is amazing best place to go but since we live in Carson decided to order here I regret it should have just drove to Dayton pizza Factory! read more

Pizza Factory - Italian Near Me - Carson City, Nevada

This place amazes me everytime I go here. They hooked me up with a discount coupon even though it was expired. The pizza and bread sticks amazed me. They were amazing and cooked to perfection! Crisp and perfect crust. Even toppings and fresh. read more

This is the only consistently good pizza in town. Everyone else is hit or miss. Plus, this is a good place for the family, or just to hang out for awhile. In fact, there is a changing tap at this location that has fun and interesting beers. They change, so don't get hooked on one and expect it to always be there. I've tried all the rest, and have made this my default pizza. Lunch special is always good too. read more

We have never had a bad experience at Pizza Factory, pizza is always consistently great and service is always welcoming and friendly.

I used to work at Pizza Factory the one in Dayton Nevada so I know how good their Pizza is because it's really really yummy

This is one of my favorite places to eat pizza in Carson city. Staff is always very respectful and friendly. The place is always clean and they're almost always very efficient on making sure their pizza is on time and looks good. Tasty food definitely recommend if you are looking for pizza read more

The food is absolutely amazing and everything is done super fresh. Their ranch dressing brings me back to childhood memories of the super yummy experience. I will for sure be coming back for more. read more

Took forever to get my order and I was the only one waiting. Waited a total of 28 minutes for a small pizza, garlic cheese bread and a sub. Everything was burnt and worst garlic cheese bread ever, no garlic taste at all. read more

Moved to carson and ordered from their thinking it would be ok since the 2 in gardnerville were decent! Boy was I wrong! It took them 1 hour and 20 minutes for it to be delivered!!! The pizza was soggy and cold! The delivery driver was rude! We called Matt the so called owner and he promised us 2FREE PIZZAS so we were cool with so we called back and it turned out that was a lie! So if I were anyone I would not waste time or money on it! read more

I love this Pizza Place. Went there last night with friends to celebrate my birthday. The pizza is excellent ! My favorite is pepperoni and black olives. So delicious, a perfect blend of sauce, cheese and toppings- just the right amount-and loaded with flavor. The crust perfectly cooked that you will want to eat every piece of it. We also ordered the BQ wings which were also cooked to perfection with delicious barbecue sauce. read more

This by far was the worst pizza I ever had. The good reviews are a joke. The kids working can care less of the people there to order and eat. They just screwed around the whole time. I cannot begin to tell how bad the under cooked pizza was. Yuk. Don't go! read more

I went there last night in search of a good calzone after one that sucked big at a reno place. I liked the calzone my midwest calzone expert Krissy loved it to and she knows the difference. The boss asked me to try their new wings OMG, they don't fry them and they were just delicious and much more healthy. I guess I should not put wings and healthy in the same sentence but they were sure were yummy. the bunnys order to go from here daily and its always good. read more