3/39/26 - Update - Noah is the cashier today & he is no ka oi ! Friendly, knowledgeable, communicates well, helpful & efficient ! He greeted us and ery politely took our order and graciously thanked us. This Pizza Hut's service & food has been consistently excellent ! Noah deserves to be recognized for his outstanding customer service ! ~~~~~~~~~~~~~~~~~~~~~~~~~ Previous review from my Google : The Kaneohe Pizza Hut gave excellent food & five star service ! Fast, friendly, efficient and made us feel like valued customers. Will definitely return. read more

DONT ORDER FROM THIS LOCATION Second terrible experience with this location. Won't be back. First time a pick up order walked in and stood at the cashier for 5 minutes with 3 workers glancing at me saying nothing jsut complete silence til another worker came from the back on break to help me Today we ordered delivery for lunch , our tracking app showed a door dash driver (didn't know they use door dash when ordering straight from the store) suddenly a new door dash driver popped up on the tracker. And hour later we get a call that our order was stolen. They need to remake it. Going in two hours, not provided with another tracker, calling multiple times to check where driver is and they have no answers. read more

Must be new pizza makers, cause the NY pizza, which we normally love, was so bad this time. The center crust was thinner than a sheet of paper, which made the cheese burn to a crisp. It was so over done that I couldn't even eat it. Normally, the cheese should pull apart in strings from being soft melted scrumptious cheese with pepperoni. Even the pepperoni was dry with zero oil on top,. So disappointing. Such a bummer. read more

I put in an online order for a super supreme pan pizza. My personalized changes were made correctly. The pizzas tasted good but seemed a tad undercooked. The delivery man was a VERY nice older man who called once he was on his way, which I appreciated. He gave great service! read more

I bought 2 Super Supreme pizzas & paid for delivery. Also paid for double cheese & double pepperoni, but pizza had ZERO pepperoni! I called to complain, but agent just hung up on me! If I had picked them up, I could have complained in person, but I will no longer buy from Pizza Hut! Service & food quality has gone down the tubes! read more

This is the worst pizza hut on the island. You come inside and theres 4 guys just standing around and your online order or call in order is NEVER READY ON TIME. Theres a tv on the right side and it has times where you food is supposed to be ready but my time has passed and ive been waiting over 20 minutes... read more

The staff knows how to treat a customer and ordering this well done pan crust Pizza Hut the spot. read more

Pizza Hut - Order pan crusts pizzas well done - Pizza Near Me - Kaneohe, Hawaii

One of the worst feelings to come home to eat when there's a long piece of hair in your pasta. Update: After calling in a complaint they were able to refund my purchase and made my order again with no additional charge. Appreciated their response. read more

Pizza Hut - Hair in my pasta. - Pizza Near Me - Kaneohe, Hawaii

YESTERDAY - 06/22/25 - I had to call in my order - cause who can even figure it out on the website ?? Not me !!! The girl was super helpful. Order placed and then the driver called me to say he was like 2 minutes away. That was helpful too. He showed up at the door and my sister's dog went completely nuts. Smashing into the screen door so I told him just to leave it on the ground. It was the BEST pizza ever. We loved it. Only later did my sister ask me how I had tipped the driver which made me realize I had not. So I called him back from the call he made to me and he confirmed that I had not tipped - but it was no problem at all. My sister is down with a total knee replacement and we needed this food delivery. I begged him to please come back and get his tip. Such a sweetie !!! This whole experience with Pizza Hut was a 10 out of 10. I just wish I knew the girl's name that helped me with my order and the delivery guy's name. You are both appreciated very much and made a hard day soo much easier. Thank you !+ read more

Reopened today! 10-16-2021! Available for takeout, delivery, and in-store pickup. Got the daily deal of two medium pizzas for 7.99 each. Two toppings. Thin or thick crust. Tipped the driver cash. Was told 45 minutes and we got it in 20 hot and fresh! Oozey cheese and nice meat toppings. Great portion sizes on top, every slice had lots to enjoy. 10/10 recommend! read more

It's Christmas Day 2021 and you are hungry. Where do you go in Kaneohe for a hot, fresh pizza? Pizza Hut of course. Pili at the front was courteous and did not have the attitude of "why am I here on Christmas Day". She was helpful with my order and tried to search for a deal based on my items. She took my order and said it would be 15 minutes. No problem and I will wait in my car a bit and then go back when it's close to being pau. But before the 15 mins was up, this other employee opens the back door to the restaurant and has our order in hand. He said he saw us drive in and place the order so he knew this was ours. Total GREAT customer service and why I will always come back to give them my business. Keep up the great work !!! read more

My mom was craving pizza for dinner and we were about 5 minutes from our local Pizza Hit so called in her order. When we arrived her pizza was hot and ready. The staff was fast and friendly. We'll be back when the next pizza craving hits. My favorite is the meat lovers. My mom loves the supreme. read more

Had difficulty getting my app to work for my birthday cinnamon sticks, but the employee helped me get them! They were very friendly and the cinnamon sticks were fresh and delicious! I have always loved Pizza Hut food and the service was very nice as well. read more

I read the reviews but still went and got 2 new Yorkers. Ordered when we got there, and still it looked like it had been sitting there and got reheated 3 times over. We tried. No more. read more

Did an online order just to see if the quality of the pizzas were still the same from the previous post or they returned back to the expected quality from Pizza Hut. Safe to say that the quality and quantity of their pizzas returned back to their quality standards. It's safe to say that we will be willing to order from this location again in the future. read more

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You can count the individual veggies on your hand. Never going back and don't recommend anyone to go there!!!! read more

Pizza Hut - Second time they ripped us off with the topping should've learned from the first time... Paid extra for this specialty veggie lovers pizza - Pizza Near Me - Kaneohe, Hawaii

This review is about their excellent customer service. During the COVID-19 "Shelter-In-Place" County Order, I was able to place an order over the phone, pay by credit card, and have it delivered to the wonderful team at Holy Family Care Home. I'm pleased to learn that Holy Family staff received the goodies and enjoyed their early dinner of pizza, wings, and cookies before their shift ended for the day. BIG mahalo to Pizza Hut for delivering food to a team that I really appreciate! Have a #TerrificTuesday everyone! read more

Just wanted to give a massive shoutout to the 12/9/22 Evening manager Sharice (apologies if I'm spelling it incorrectly). She was extremely helpful, empathetic, and quick to resolving the situation. Her keen eye noticed we were waiting for a long time, quickly collected our mobile order and made her way over to our vehicle just as we were about to walk in. Even though we never expressed any frustration , she read the situation carefully and took the time to apologize on the spot. Not only that, she asked about the troubles we experienced with the "I'm here" feature on the mobile app so that she could make some recommendations to the appropriate departments to hopefully fix the issue. She was kind enough to issue a partial refund for the delay, although unnecessary for me, I'm extremely grateful! Having managed another pizza joint I won't name the name of, I know how hectic it can get especially on a Friday night. I am thankful for her attentiveness and willing to go the extra mile. Thank you for a great experience! read more

I don't have have any experience in house eating, but there is a buffet for lunch and dinner. I usually go online to order then pick up. They have a new rewards system online with a username that you'll have to sign up for. As points adds up, the rewards are free pizza and whatnot. They definitely have deals on prices online for carry out. This place usually isn't packed so there is always an abundant amount of parking. The pizza is sometimes a hit or miss with the amount of toppings that they give. They have not got any orders wrong whenever I order online. Everyone is nice that works there. It is a nice place to get pizza when you want a fast meal. I don't judge pizza all crazy- I like most pizza. Food: 9/10 Service: 10/10 (when picking up) read more

Pizza Hut - Pizza Near Me - Kaneohe, Hawaii

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Ok I will update my review. Seems like they got an overhaul of new employees so the experience is much different. Honestly, I've been avoiding coming back but we really wanted some fast pizza so we figured we would try it again. I placed my order online and my husband went to pick up. He said the lady who helped him was courteous and friendly, the pizza was ready when he arrived and it tasted great when he brought it home. So happy they have improved, we don't eat much take out pizza but nice to have an option nearby. read more

This is one of my go-to Pizza Hut locations for carry-out and I always have great experiences here. The young lady who usually mans the register is really friendly. The pizzas I've ordered are always delicious of better quality than some of the other Pizza Hut locations that seem to slap their pizzas together without any thought. read more

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This location For me and my family has never disappointed. I have never eaten at the Pizza Hut this review is based solely on my daughter who is asked to go here are a couple of times for dinner. This past weekend my husband and I have some errands to run and my daughter asked if she could have pizza. I called and was given some specials to choose from and went with the large one topping. Picked it up and it ready as soon as we got there. The lady on the phone was super nice also! read more

This was the worst experience I had from Pizza Hut ever! I ordered 3 medium pizzas online,1 pepperoni and 2 cheese, for my kids since I was going out to dinner with my sisters. While I'm at dinner the pizza gets delivered 1 hour later. But it's not my pizza, so my son calls me to tell me the driver only has a big New Yorker. So I excuse myself from dinner to call Pizza Hut, the call center then connected me to the manager at the Kaneohe location where my order was placed. I didn't get his name but it was a male, and I confirmed with him that I was indeed talking to the Kaneohe location. He asked me to describe the driver, so I had to call my son back to describe the driver, he said it was a tiny Asian lady, so I tell the manager and he said he doesn't have any drivers that fit that description, at this point I'm like what is happening!! He then finds out that it was a door dash driver that delivered my order, and I said why? I didn't order from door dash I ordered from the Pizza Hut website, he then said something about when they get busy door dash helps. He apologized and said he'd send the pizzas out right away. By now I'm home from my dinner and my kids are starving! 1 1/2 hours later no pizza! I call back and the call center calls the Kaneohe location and the manager is saying he has no idea what I'm talking about and doesn't want to get on the phone to talk to me, because they are closing, hello it was 8:30 and they're open til 10! He also said he had no access and couldn't give me a refund. So the awesome call center girl, was able to get me credit, so when I call in tomorrow it should be covered. It not even her fault. But really what kind of business are they running in Kaneohe and I'd like to know who the manager I was talking to for 10 minutes was. And then didn't do anything! read more

Don't ever order from Pizza Hut Kaneohe, Why, have a tracker saying your order is on its way. Then it takes 1 hour. I live less then 5 mins away Then I called to cancel the order. She tells me that there is nothing they can do. If I wanted to cancel my order . I would have to return the pizza to Pizza Hut. Does that make sense. I said really, your kidding me. I order delivery so I don't have to drive there , now I have to drive to return the pizza. I got the pizza, it was warm, not hot. I'm not ordering from Pizza Hut again.....I had already deleted the App... $28 not worth it....Next time, I will drive to Pieology Pizza.. it taste better. read more

What's the big deal about Pizza Hut? My coworkers INSISTED that I pick up one for them on my night off because we start our shift at 11pm and Pizza Hut closes at 10pm when we're usually napping before work. Our aide suggested we get the 18" New Yorker one-topping pizza for $10.46 (tax included) because that's what they get for their church group and it's a good deal. It is usually cut into 12 slices - perfect for the 6 of us! I couldn't imagine why they wanted to eat a cold pizza when we could have a fresh frozen one. They argued that they could have frozen anytime. They wanted Pizza Hut and were willing to heat it up in the microwave. Reluctantly, I followed their commands as they all ganged up on me and I was the odd man out. I called for take out at 5:30pm since I was on my way home from doing errands. I had to spell my name out a few times. I should have said my name was Susan or Hello Kitty! LOL!! When I got there, there were many free parking spaces. This location is between Fresh Catch & American Savings Bank on Kamehameha Highway in Kaneohe Town. I went right up to the pleasant cashier and she handed over the fresh and steamy pizza right away. It was a smooth transaction - no waiting! I have a feeling that my coworkers will be asking for Pizza Hut again. They enjoyed the "sweet" tomato sauce and the crunchy edges (I warmed up the pizza in the oven on my pizza stone). However, the middle of the pizza remained mushy. The low rating was a surprise to me... Must be because of just a few unusual and unfortunate circumstances. Sorry... I had the buffet a long time ago and I don't remember any bad experiences - just seemed to be a good deal for the price. A fellow Yelper (Christa) told me about the bacon-stuffed crust, so I guess that's what we're going to have next! Looking forward to another yummy snack! read more

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The Kaneohe PIZZA HUT is the only place I will order from! That CREW is great!! I like to give a short and sweet review and not go on and on!! read more

Honestly this Pizza Hut is a hit or miss. My pizza sometimes has cheese, sometimes the slice has a dime amount and it's all bread.. like tonight! I don't know who was in a rush, but, it shows. For a $50 family box you would expect a slice with more cheese on it. Guess I should specify in instructions "please make my pizza nice" when I order. read more

Pizza Hut - Right corner, I see some cheese. Mostly crust though - Pizza Near Me - Kaneohe, Hawaii

Lazy Thursday Night decided to get pizza for dinner. This place always a life saver for me and my bf late dinner. Usual order Super Supreme and brownies and some soda. Normally our delivery is on point but delivery guy forgot my soda and didn't hesitate to run to 7/11 to complete my order and bought 2 extra bottle of soda. I didn't even got his name but to the guy who delivered at Lulani Street. You're Awesome!!! read more

Pizza Hut - Enjoying every bit of it.. Super Supreme!!! - Pizza Near Me - Kaneohe, Hawaii

Bad customer service! Only one server working on a Friday night! We came here after my sons Christmas concert and was seated within 5 minutes. My family (wife and 2 kids) went with the dinner buffet and her parents wanted to order a big New Yorker. It took the server 30 min to take our order and the Pizza came out 30 min later. We ended up taking the pizza home because it took so long and the kids were sleepy. The dinner buffet was good for its price but the pizza was old and cold. Also the salad bar wasn't refilled the hour I was eating there. All in all I probably won't be coming back to this Pizza Hut, I will probably try the dinner buffet at brick oven pizza. ***slow service*** read more

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My boys like to come here. I believe its the only place that has a buffet. Hours are from 11am - 2pm daily and runs about $13 buck with drink which include taxes. The buffet has a nice selection although my boys attack the buffet when they see the waiter bring in fresh pizza. Salad bar is nice as well. Its really a hit or miss kinda joint. Hopefully when you go there's a nice crowd so the buffet will stay fresh. Parking available, in the heart of kaneohe. read more

Pizza Hut - Pizza Near Me - Kaneohe, Hawaii

I ordered 2 family packs of the chicken Alfredo pastas, a pizza, 2 desserts, and 2 pepsis-- everything was fine until we came across the pastas. After taking a couple bites of the pasta, my sister immediately ran to the sink and threw up. She described the pasta as "sour and gross". After seeing that i tried my pasta and it tasted completely fine. After inspecting her pan, we could tell that my pasta looked and smelled different from hers. She had eaten spoiled pasta... I'm not sure if they left the sauce out for too long or what-- but this was VERY disappointing. read more

Pizza Hut - regular pasta that was fine (this one was untouched) - Pizza Near Me - Kaneohe, Hawaii

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We came here on a tuesday afternoon in time for the lunch buffet. I didn't know a Pizza Hut buffet existed here in Hawaii till my boyfriend told me! It was the two of us and my 2 year old son. They have their own small parking lot and it wasn't that busy when we arrived. We were greet right away as well as seated which is always a plus! For their lunch special, it's $10.99 per adult and all you can eat and drink. At the time we went there, there was one choice of pasta, salad bar, 4 pizzas to choose from, 1 dessert pizza, pre cut bread sticks, and pepsi product drinks of your choice. If you're not a pizza person and don't mind the greasy food then this is a heaven place for you! But of course if you want salad, it's salad bar all day with 2 choice of greens, croutons, 4 different salad dressings, carrots, cucumbers, onions, bell peppers, and olives (From what I remember). We ate so much I felt like I was waddling out of the restaurant with happiness. haha. Last, I just want to thank the lady who welcomed us, cleaned up our finished plates, and checked me out at the register when it was time to pay. Her customer service was excellent. :) Definitely would come back if I'm craving Pizza Hut and have time to sit down in a restaurant environment. read more

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If you like Pizza Hut then you'll like this location. Clean,friendly management and staff, spacious dining area, reasonable pricing and lots of free parking. All you can eat dinner buffet for about the price of a plate lunch($11.99). Great for family casual dining or small parties!!! read more

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Reliable. Affordable. Always on time. I prefer Papa John's, however I think Pizza Hut is pretty good. My hubby on the other hand does not like Papa John's, so we usually order delivery from Pizza Hut, and they've never forgotten anything, and we always get our pizza's nice and hot on the estimated time of arrival as well. So, no complaints here :) read more

(First off, i have no complaints about the friendly staff member that served me.) I don't know if Pizza Hut changed their recipe or what but I picked up 3 New Yorker pizzas on 12/20/21 and all 3 did not taste good at all! The whole pizza, especially the crust, was super dry, almost tasteless and a thin bottom layer kept peeling off. Normally, Pizza Hut is our favourite, but if this is what the pizza is like from this particular location (newly renovated and now combined with a Taco Bell drive thru), I honestly think I will have to get Little Caesars in Kaneohe next time instead. What a let down. read more

If I could give this location a 0 I would ! Placed an online order at 10:03pm which had an estimated delivery time of 31-41 minutes. Got a call at 10;45pm stating they are running 10 minutes behind which was totally fine they offered $5 off my total. Got a text at 10:54pm stating my order was out for delivery. We've waited & waited. 11:38pm came I decide to call (which I didn't know they had closed already) the 1800# to get an update on our order by this time I thought they had just canceled because we was paying cash. I try calling the 643 number right after and of course they was closed (11:40pm). I lost all hope but 3 minutes later (11:43pm) I get a call from a number I don't recognize which I didn't answer but had my husband look out the window as we heard a car pull up and there our food was an hour late & very much cold. First time we had a bad experience with this location. It was fine with running 10 minutes behind but it would've been nice to know they was running much more behind then they said. I had emailed them and didn't get a call/email back I called To check if anyone will contact me back they said by Thursday which it came and went ! Probably won't go to this location again. *UPDATE* I have reached out once again as asked in the comment & nothing ! I wasn't expecting anything just for them to be aware. Definitely won't be doing business with them again... read more

30-40 minute estimated delivery time, it's been 70 minutes. I called twice to find out what's going on, no body picks up. Can't even cancel at this point. So I'll just write a one star review. read more

This is a follow up from my last review from on line order from Pizza Hut Kaneohe. I did get an email and a phone call regarding my concern a few days later. The person(forgot his name) did apologize and offered to send me a pizza for the inconvenience of the App not being accurate with the wait time. I declined and I thank him for recognizing my concern to take this to the appropriate department. I will attempt to purchase pizza again at a later time to see if the problem has be fixed. read more

I always do pickup or delivery for the 2 topping large pizza for my twin girls. Fast and courteous service every time. read more

Before the new location it had already had a history of problems with having the wrong order on two separate occasions. First phone order I make to the new location. From the initial call it took half an hour before I got a text that my delivery was on its way, Yahoo! Right?!. I thought that was awesome and a good start mind you it's only a 8 minute drive from my home to the Kaneohe Pizza Hut location. Long story short a half hour goes by so I call the store and someone from the store says the driver had to turn around because he forgot something. even if he had to turn around why did it take 45 minutes for the driver to actually show up when it's only a 8 minute drive from my home? the only good thing I have to say is the food was warm and the pasta was okay but the cheese on the pizza tasted terrible to the point my 5 year old didn't like it. When a kid that age who loves pizza says he didn't like the cheese you know it's substandard. I wouldn't recommend delivery or the pizza. Hopefully this is an isolated issue but based on pass experience I think not. read more