DoorDash had a buy one, get one deal on the personal pan pizzas at such an affordable price, so I had to give it a try. I also decided to switch things up and try the parmesan sauce for the first time instead of my usual marinara, and it was actually really good! I added basil pesto as an add-on, but unfortunately it didn't seem to make it onto the pizza. That said, I was pleasantly surprised to receive breadsticks that I wasn't expecting, which was a nice bonus and definitely appreciated. Their chicken Alfredo pasta is also always a solid choice. read more

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I placed an order on Tuesday, December 23rd at 6:15pm using their online coupon for a medium pizza for $15.99 with 5 toppings. Delivery was estimated as 6:50pm. 7:10pm I am notified that another delivery service, " door dash" is on the way to pick up the pizza and deliver it. 7:35pm Door dash driver #1 cancels. Driver 2 is assigned. Delivery is now changed to 7:40pm. I call Pizza Hut using their 800 number. Transferred to store. Ask them what's going on. Manager tells' me door dash driver has just picked up pizza and is on the way, she offers sincere apology. Door dash driver text messages me the following at 7:47pm " I just picked up your pizza am on my way". 8:03pm my phone rings. Goes to voicemail. Message " Hi this is -------- from Door dash. I'm sorry I can't deliver your pizza you live too far away. Sorry" 8:05pm I text the DoorDash driver and tell her that taking the pizza from Pizza Hut and then not delivering it is like stealing 8:07pm I called Pizza Hut again on their 800 number and then transferred to the store the person who answers hangs up on me. I call back at the 800 number again and they transferred me to the store. I speak to the same manager and tell her that the girl who just picked up my pizza for DoorDash has canceled the delivery. The manager is perplexed because she said she just left the store with the pizza 10 minutes ago. The manager profusely apologizes again and tells me her regular driver will be back at the store in 15 minutes and if I can be patient, she will remake my order again and have her own driver. Bring it to my residence.she apologizes again and tells me she is very sorry. She asks for my phone number and says she will call me when they order is leaving her store. 8:29pm DoorDash driver gets in touch with me and tells me that she is trying to find my house now and wants to deliver the pizza. 8:31pm DoorDash driver calls me on the phone again and begins a conversation telling me she is lost within my complex and cannot find my house. I tell her that Pizza Hut is sending another pizza and she says "oh I'm still trying to deliver your first one". I ask her if she has my address and she tells me she can't pull up Google maps while she's driving so she will have to call me back. 8:44pm the manager from Pizza Hut, calls me and tells me the pizza has been remade and her personal Pizza Hut delivery driver is on the way I thank her and tell her that the DoorDash driver has called me and she is trying to deliver the pizza. She tells me she is confused why the DoorDash girl is now trying to deliver the pizza after she disappeared an hour ago 9:03pm Pizza Hut delivery girl arrives on my front porch and the DoorDash girl arrive literally at the same time. Pizza Hut has generously upgraded my order to a large pizza along with a complementary 32 ounce Pepsi for my inconvenience. The DoorDash girl is telling me how tough her life is and what a rough day she had and she was sorry she could not make the delivery when she was supposed to. 9:07pm the Pizza Hut delivery girl calls her manager at my request to make sure it is OK for me to have the two pizzas. The manager tells her yes please make sure he is in receipt of what he's ordered and he has even thrown in some cookies for me. The DoorDash grill says "well now you have two pizzas for the price of one", she laughs. I look at the Pizza Hut delivery girl and she is not laughing and neither am I they both leave. The large pizza is hot while the medium pizza I ordered at 6:15 PM is cold so I take three pieces of the large pizza and then take the other two pizzas get in my car and drive down to Farrington Highway where Safeway is and I deliver the two boxes to the homeless people who have gathered over by the park. I want to thank the manager of Pizza Hut on Tuesday, December 23 for being kind enough to work with me and to listen to me when I was having delivery problems she owned the problems took control, then upgraded my order, giving me extras and made sure her driver personally brought the pizza to my home as far as DoorDash. I have seen their owner on Shark Tank and I would love to have the opportunity to tell him that his employees need to get their act together. Thank you, Pizza Hut for correcting a big wrong while it took 3+ hours to get my order the follow-through, the dedication and the polite and kind way this was handled by the manager will for sure. Make me a repeat customer. read more

I made an order today with 3 items. It came to $48. and some cents. I called for it to be delivered. The young lady who took my order was incompetent. It took twice as long as normal; I had to repeat everything at least five times. I was going to put it on my credit card but because it took so long and I did not trust the operator I said I would pay cash, I had $60. The operator said the driver could cash a $20. The driver arrived at the wrong end of the building, which I had explained to the operator. The driver did not have change for the $20 and she was a Pizza Hut driver. I also never received a receipt showing the prices and why three items came to so much. I did call Pizza Hut and lodged a complaint. Too much hassle for a 78-year-old woman to go thru. I won't use them again. read more

Husband ordered the $5 Flatbread Pizzas and they were perfect!! Went to pick it up in 20 minutes and it was piping hot!! The little Filipina lady at the register was so sweet! She greeted me and was very helpful!! We need more friendly workers like her!! 5 star visit, and we'll be back! read more

Pizza Hut - $5 special pizza - Pizza Near Me - Kapolei, Hawaii

I hiked a long trail today and neither my husband or I felt like cooking. Husband ordered another pizza from this location and it was much better than the last. This time we had regular crust and half pepperoni and vegetarian. Came back hot and cooked for the right length of time, sauce was tasty and there was more of it. read more

Pizza Hut - Pizza Near Me - Kapolei, Hawaii

They always come 30 min or later past the time they say it'll be delivered then the food is cold and nasty . It's so disappointing even when I order ahead it's still late and cold read more

Ordered online and they were fast and the pizza was hot and fresh. I love the Big New Yorkers. It's great for a party and I got my favorite: pineapple pizza! I really like how every time I go to any location I know it will taste just as good. Plenty of free parking in the front. The app wasn't working so I went to the website and it was slow but worked. It's important to be signed in when you order because you can't retroactively get your points (I tried and failed). read more

My TIP: Evening ordering: Give the allot 10-15 minutes on top of that 20 min., they give you because 20 min., is a flat out lie! I've ordered lunch & the service is better & good. Learned this lesson the hard way. Plus if you go inside to order ask about the specials which online doesn't show! Learned that too! Service is terrible in the evening, I asked for the manager & no one answers, no apologies, no managers, no excuses! I miss the old place & the old crew - they were on it! read more

So not sure what happened to this Pizza Hut in Kapolei reviews went but they use to have it. I guess apparently this location in Kapolei got removed somehow because I left a 5 star review back then for the location. This location is for the Pizza Hut near Walmart/Panda Express area in Kapolei. So tonight 12.18.2024 Wednesday I made an online order. Pretty big order: 1 large pepperoni supreme pan 1 large super supreme Pan 2 double order breadsticks (10 each order) 1 order 5 breadsticks 2 pastas that came with 1 order 5 breadsticks So a total of 30 breadsticks in all. My order was made. I was missing an order of 5 breadsticks. My LARGE PAN SUPREME PEPPERONI WAS A MED (see PICTURES) I made complaint about the large pepperoni being that it was smaller in size than my super supreme picture (check pictures)! I ended using the med box to use as comparison to the large pizza box! VERY DISAPPOINTED IN THIS KREW TONIGHT BECAUSE NORMALLY THEY ARE ON POINT ON MY PIZZAS BUT NOT TONIGHT! Normally there's the sweet older Filipino lady there but she wasn't working! My pan pizzas are both dry!!! They were very stingy in my SUPER SUPREME PIZZA (No meat cus I subbed it for extra veggies) this is NOT A SUPER SUPREME. This is REG SUPREME! UNBELIEVABLE WHEN ONE OF THE WORKERS TOLD ME MY LARGE PEPPERONI PIZZA WAS A LARGE WHEN CLEARLY IT WAS A MED! They had the oddassidy saying it was the dough! HOW TF it is the dough when I ordered both pizzas PAN PIZZAS!! RIDICULOUS!! I didn't want them to remake my pizza before they SPIT IN IT!! NOT TO MENTION ONE OF THE LADIES WHEN I CALLED THE PIZZA HUT LINE TO COMPLAIN THAT I WAS MISSING BREADSTICKS AND THAT MY LARGE WAS A MED SHE HAD THE ODDASIDY TO TELL ME TO RETURN THE MED PIZZA FOR THE LARGE? So what? So the staff can eat it. GTFOH!!! MANAGEMENT NEEDS TO RETRAIN THEIR STAFFS AT THIS LOCATION!!! read more

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I ordered online, a personal pan pizza with the crispy cupped pepperoni and onions. It was cut into their standard four pieces, with ONE piece of pepperoni on each! Ridiculous! read more

Pizza Hut - Wow... 4 pieces of pepperoni - Pizza Near Me - Kapolei, Hawaii

I wanted to commend Perry at Kapolei Pizza Hut in Kapolei for the best customer service that I have received from this location. My order took longer than expected. She was very apologetic. I have worked in this same industry of food service and it is pretty easy to just forget that a customer was waiting for their order. Please know that she is an asset to your business !! Mahalo read more

Nothing too serious but I got to pizza hut ordered online and they estimated time was like 20mins so I waited right outside till 20mins was to walk in and told me it's gonna be a couple mins more so I waited inside but it's kinda small and a couple more customers came in looks like they did same thing I did waited and told them same thing it's gonna be a couple more mins so I waited like 25mins for my order and girl had go look for my order grab it from under a bunch of delivery Pizza Hut bags witch I felt was kinda like they didn't even care about my order treat it like that for a customer putting money into a business like this to just treat us people who work hard for our money be treat like this read more

Pizza Hut - Ticket to my order - Pizza Near Me - Kapolei, Hawaii

Though we no longer have the dine inn restaurant, I definitely recommend our new Pizza Hut order - take out/ delivery location in Kapolei. Close to Walmart easy to find and lots of parking available. I also like that option to order via the Pizza Hut app online and earn points for free food! Nice and friendly customer service, quick pick up and delivery service! read more

Pizza Hut - the front of the restaurant - Pizza Near Me - Kapolei, Hawaii

Busy for a Sunday... phone app is great, but there is delay when you pick up. The pizza was okay and you get the same quality of pizza you get from Pizza Hut. I love pizza... and this tastes better than the big box wholesale pizza down the road. read more

Friendly customer service every time! Pizza is amazing and consistent. Family loves it and they always have great deals. We place our order online and typically give it an extra 3-5min from estimated completion time and it's always ready to be picked up. Makes it easy and we are in and out and at home enjoying the delicious pizza and wings. read more

Worst Pizza Hut on earth! Waited over 3 hours for pizza that was not cooked all the way. Employees were all disorganized and yelling at each other bcuz they were so behind and the online app said pizza would be ready in an hour. Lies!! So of course ppl are ordering pizza thinking it'll be ready in an hour when really it's 3 hours. You're better off getting frozen pizza from Walmart. read more

Ordered through grubhub, got an alert that order was ready, went to pick up and waited over an hour, and although my name was clearly on their screen, I was told my order was never received. Asked who shall I call to follow up and was told, "I don't know" what!?!? I was speechless. I ended up ordering from Dominoes and it was at my door in less than 20 mins!! read more

Ordered the big dinner box online and Jeremy called to let me know they don't have the rectangle pizzas but they'd make medium circle pizzas and I was okay with that. When we got there I was going to buy some sauces but he threw them in for free for the mix up. I thought that was really nice! The pizza was so good. There were alot of toppings on the pizzas and my family loved it! A good beach day lunch. Thank you, Jeremy read more

I hate to have to leave a review like this but man I must. Ordered a dinner box one of my pizzas were missing chicken. I called and I end up speaking with call center. Gave my phone number and as I begin to tell her she cuts me off and says "ma'am you didn't order any chicken" I told yes I did she continues on to tell me no she's looking and it doesn't say I told her well yes because I didn't order wings I've ordered a dinner box. I asked for local number she says the don't have one. I don't even have time it's late kids need to be in bed. read more

This place is horrible! Slow service & now they want to charge $1.00 for Parmesan cheese & $1 for crushed red peppers. I recommend Dominoes or Papa Johns. They still give free condiments with a smile! Unlike this miserable place. They also use canned mushrooms here...RUN!!! read more

I did an online order, but it was confusing. Let me explain... I ordered 3 Big New Yorker for curbside pickup. Big New Yorker comes with ONE topping. So if you want pepperoni that's one..if you choose olives that's one!! I'm pretty sure you will be able to ADD additional toppings for an extra cost. Order was ready in 15 mins for curbside pickup. Out comes Rosie with the biggest smile. She really brightened my day!! When I got home I was very disappointed to receive my pizza with NO pepperoni, my thought was pizza is cheese and pepperoni. So I called Pizza Hut and they explained you must chose your one topping. Pizza Hut remade my pizza and Rosie once again carried the pizza to my car. Rosie even offered to carryout a moms order, the mother said no need, but Rosie smiled and said "I can carry it for you, you got baby and there's lots of cars". I was glad to see that there are companies and workers who go beyond their job to make someone else's day a better day! You never know how a person day is doing, and a smile is priceless. (Sorry no pictures. I left my phone home. ) Definitely recommend Pizza Hut Kapolei, tell Rosie Ann said Hello. read more

What happened to fresh mushrooms Eww we had canned soggy mushrooms or mushrooms soaked in water. read more

Pizza Hut - Brand new Pizza Hut location - Pizza Near Me - Kapolei, Hawaii

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Customer service is awesome at this Pizza Hut. I mistakenly forgot to add pepperoni to one of my pizzas but Rosie was super helpful and added the pepperoni to the pizza. Even though I made a mistake Rosie was so wonderful. Would definitely recommend this Pizza Hut. Above and beyond :) read more

The cheese doesn't even properly melt now that they use those canned mushrooms, will not order again as that was the only thing I used to get when going to Pizza Hut. Wish they still used fresh mushrooms smh. read more

Ruined my family 's Halloween party! We ordered for our party hoping it would be delivered by 5 pm but eta said 6:20pm. We juggled activities around and when 6:20 came......no delivery. At 7pm my husband tried calling and kept getting some mainland guy who couldn't even help us. The kids were hungry and I got so upset after he kept getting the run around for 30 minutes I made him cancel the order. I ended getting McDonald's because we couldn't even get the four pizzas we had ordered!!!! The staff didn't even seem to care. So ridiculous! read more

Had a hair in my personal pan pizza. I should've checked before leaving. Ended up throwing it away.

Pizza Hut is lacking more than usual.Thought to give it another chance but once again Pizza Hut is still disappointing. Order 24pc boneless wings,half buffalo & half Parmesan but instead we received all Parmesan. On top of that the Alfredo is straight milk & breadsticks was dry. Overall we're very dissatisfied with Pizza Hut service & quality,plus they don't deliver to Ewa. read more

Horrible. I ordered delivery and takeout. Hard cinnamon sticks, no garlic as requested. I swear yall need to clean house. When I was there the poor aunty at the front was asking the boys in the back to answer the phone cause she was swamped and they picked up and hung up the phone and laughed about it. Horrible! read more

Pizza Hut was running a promo, buy a large pizza get one free. I tried ordering on the website numerous times. It kept saying order failed. I called the store to order twice and both times I was hung up on. I drove to the store to place the order. Only to have the rude cashier stated she doesn't have the ability to place the free pizza order. She then gave me the phone # 1)844-244-2552 to call. I called and they said they didn't take orders. They then gave me another phone # 800)948-8488 which I called and they do not take orders. This is some customer service number. This store has horrible customer service! I was finally able to place the order online but will not be ordering from your business. If I could give this place ZERO stars I would!!! read more

Great service, convenient, received delicious pizza on time at new location near Walmart, Panda.

Glad they're around. It's good for the community to have competition. Fast service. Just check your order before leaving. read more

If this is the Nanakuli location I have to give it the lowest star reviews for deliveries...... 1-1/2 hours are you wtf are you serious on top of door dash markups. No tips for cold ass pizzas. Sorry driver but I don't care for cold pies. read more

App says it's ready for pickup, come to pickup and not even in oven yet. Chaos in the store not a lot of coordinate. No dining option inside just a desk. read more

Always consistent! Never fails in making me wait an additional (at minimum) 20 mins no matter what the pizza tracker time says, what the indoor screen says, or what the cashier says. read more

I placed an order online and it said pick up would be in 15 minutes so I continued. I arrived to pick up my pizza because the app said ready. I was told it was going to be another 10 minutes which turned into an additional 30 minutes! I was told the app is not accurate but yet I've never had an issue with Ewa Beach location! I will never return to the Kapolei location. read more

Come on Pizza Hut where are the other half of these wings? There was a bone just stuck to one of the wings. This is just crazy. read more

Pizza Hut - This was in my 18 wing order. What happened to quality control measures? - Pizza Near Me - Kapolei, Hawaii

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Called 808-643-1111 and spoke with Jennifer. She was very kind and made some good suggestions on what to order as well as options for different deals to fit the request of my family (each of us has our own preferences). Thank you Jennifer for your kindness and suggestions. to you and exceptional customer service! read more

Pizza Hut Kapolei we have been ordering delivery for a few decades now. Tried to place an order and now they don't deliver to Honokai Hale, which is part of Kapolei. Their excuse is that they have moved to a new location, well that location is about 2.5 blocks from the original location. Are you friggen kidding me!!!!!! Get your act together Pizza Hut! read more

Customer service is great at Kapolei Pizza Hut (near Dickie's). Management is friendly and the workers get it done right. Mushrooms are gross now that they aren't fresh but the wings are awesome. Honey bbq on boneless or traditional is the best! My super supreme pan pizza was delish. read more

We ordered food online an hour before super bowl on Sunday 02/11/24. We were expected to wait 2 hours for our pizza. Without hesitation we were fine with the wait. Around the two hour mark we realized our order had a cheese pizza but it wasn't charged on their end. We patiently waited and through our end the app told us our order should be on the way. It then turned into 6 hours of waiting for our order. We called the store and they asked us "did we make an order?" A second time over the phone we told them our order. Now I know you guys were busy but really? 6 hours for a damn pizza that you advertised and you ask us if we've ordered. Also 50% off the order when we waited 6 HOURS for and still didn't get the cheese pizza we order the second time. I know that you all were busy because of the Super Bowl but to wait 6 hour and forget the cheese pizza a second time we ordered is just not the way. Like PIZZA WHUT? read more