Well order a pizza about 8:45 so call 2 hours after it was supposed to be delivered you guys did not tell me that it was outside my house for 2 hours just sitting outside didn't call me or knock on the door didn't say nothing so now I have a cold pizza that I can't eat because I already ate cost me $29.87 for a cold ass pizza. Where do you hire these guys 1- 800 dumb ass read more

Cameron is a great employee. I had an issue because of the mask panels they had installed by the register. Because of that, this resulted in a little bit of confusion and the order was wrong. I live further away and had come back in several days later, even without a receipt. Cameron went the extra mile, and went to work on making me two whole pizzas with the thick crust like I had asked. He apologized, even though I felt I was the one who is partially wrong, as I didn't bring the wrong order back immediately and no receipt. Cameron pays attention, and I will get all my future pizzas from Pizza Hut. read more

I would do zero stars if I could. Waited 30 minutes then they tell us the pan got stuck in the oven and there remaking it but don't know how long, not even a guess.. and while we're waiting and I'm looking around there restaurant it is so gross! No cleanliness or care about how long people wait. Not coming back. read more

Look online before ordering!!! Ordered a large stuff crust and they charged me 22$. Went online to check out deals and the pizza came out to 13$. I called back and the person over the phone told me it's an online only deal, which it wasn't. Called multiple locations and the 10$ Any Deal was the first thing that was offered. When I went in to confront the person, she told me they only honor deals if I physically have the coupon or if it's online (the deal was posted on the Pizza Hut website for this location... hell, it's even posted on Yelp!!!) It just seems to me that this place intentionally is charging more to customers than they should. read more

This Pizza Hut is not what I would consider the worst I've ever had, but I certainly would not consider it the best either. Inside is clean and contains one forever alone arcade game that I appreciate but have never shown my appreciation by playing it. Pizza and wings have come out hot and tasty every time, but on several occasions it seems that get hit w/ busy spurts and sometimes that slows up the food coming out. I have had some issues here on two different orders in the past (pizzas were not prepared as requested) which definitely caused my stomach to be quite displeased, but the manager on duty during both incidents made good to remedy the situation(s). (Wish this Pizza Hut was a sit down one...what ever happened to those anyway?) Well, if you're in the mood for Pizza Hut and are in the area, this is absolutely the place for you. It's a WingStreet too (aren't they all now?), so make sure to stop by on Wednesdays for 50 cent wings, son. I'll take ya to the pizza shop; I'll letcha lick the cheese on top. (....c what I did there?...) read more

Just awful! The worst Pizza Hut pizza I've ever had. Save the money and get some DiGiorno from Stater Brothers.

So I had the most wonderful service here tonight! My mom helped me get my daughter in the car while I got my son in the car and she forgot one of my daughters shoes so I had a lady watch my kids while I went in to pay and get my order. The employee inside said it would take 5 minutes so I went back outside and waited with my babies and let the lady leave. I stopped a delivery worker and asked if someone could bring my order outside so I don't have to leave my babies again. Not only did they do that but they lost my pizza somehow so they made me another one and a bigger size! The kind lady also said for waiting so long she's going to add 15$ credit to my account! AMAZING service tonight Yucaipa Pizza Hut keep rocking! You made this single mom sooo happy! & the food is still fresh and hot! read more

I went in there to order a pizza and this employee named Jerry, He was so nice and helpful that I ended up buying 3 pizzas which I came in there just for one. This man deserves good karma his way and he has good customer service. Jerry if you see this comment YOU ROCK!!!! read more

I get pizza and wings here all the time and it is always delicious! Next time I will take a picture for proof! I have never had a complaint they always make my food right . I'm not sure why they have a poor rating give it a try before trusting the reviews read more

I give this place a 5 star solely because of blakes customer service !! Thank you so much for your smiles and warming invitation!! Your such a doll !! Give him a raise !! You are a tiger and I am a lioness !! One love ! read more

Pizza Hut - Thank Youuu - Pizza Near Me - Yucaipa, California

Food took over an hour to arrive. I asked driver to not ring bell as i live with people and it was late, but they rang anyway. Food was cold. Order was wrong and they forgot sauces. Would give zero stars if i could. First and last time ordering here read more

Where do I begin.... 1. 15 minutes to place an order on the phone as they apparently either don't train their employees or are inept. 2. Delivery driver called me for directions after I called the store since they were about 20 minutes late on my order. I am not off the beaten path...very easy to find. 3. They forgot items on my order after I stressed they had done this is in the past. This will be my last experience with them. read more

Every single time I order from here my food is cold, and the drivers take over half hour when I live not even 5 minutes away from here. Ridiculous. Then the driver forgot half of my order and went back for it, took another 15 minutes, my food was horribly cold. Do not come here and save your money. There's way better bang for your buck out there. read more

Pizza arrived approximately 1 hour past estimated delivery time, to boot it was room temperature at best!

Food containers came smashed like they had been stepped on and they always forget the extra dressings I order. read more

Pizza Hut - Smashed - Pizza Near Me - Yucaipa, California

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I ordered my pizza at 5:30 by 8:15 I was at the location waiting for them to make it yet again. I had numerous excuses and promises that the driver "was on their way". Then to add insult to injury they made one of the pizzas wrong. This place is horrible read more

Ordered a bunch of food and spent over $50 for cold chicken, cold breadsticks and lukewarm pizza. Not amazing. Complained online to customer service and was forwarded to the general manager who apologized but offered nothing else. Very poor customer service. Don't waste your money. Lucians pizza is way better and cheaper. read more

I will NEVER order from this place again! I ordered 4 regular pepperoni and 2 cheese pizza and they were like cardboard! I called and complained to the manager Heather who was nice and apologized and also gave me credit. I called to use my credit the other day so I placed the order and Jen said it was gonna be 53.25 for 6 pizzas then asked what kind of crust and I wanted pan so she said ok. I sent my son to pick them up, she told him it was $97!! He said that's not what they said on the phone and she said $53.25 was before we said pan pizza! My son couldn't give her the difference which was $44 and asked if he could just get whatever amount of pizza to use the credit we had and she told him no because she already rung up the order, so either he pays the difference or no pizza! He had to leave with no pizza and she told him he also lost his credit! read more

Wife wanted to try the Pizza Hut "cheesy Bites" pizza. Flavor was there but the pizza was dry. Out of the 5 pieces we ate we never found cheese in any of the "bites"! It appears all the cheese in the "bites" melted out and ran into the pizza. Maybe it's designed to do that as it also appeared there was no cheese on the pizza except for the cheese from the"bites". To top it off the wife ordered the Ultimate Chocolate Brownie and we get home to find an Ultimate Chocolate Chip Cookie. We doubt we will be purchasing from this business again. read more

Literally downloaded the Yelp app just to write a review on this exact Pizza Hut. This is our second time ordering here. First time's fuck up was when we specified we wanted one of two pizzas cut into an Anarchy symbol. They did it.....on the wrong pizza. Now, our second time ordering....tell me how you get marinara sauce & ham mixed up from Alfredo sauce with spinach & chicken. Must take a true idiot to do that. If it wasn't for the driving cruising around in a Subaru, he wouldn't have gotten shit for a tip. read more

Pizza Hut - :) - Pizza Near Me - Yucaipa, California

All I can say is Wow! Just called and said delivery would be over an hour, when we said we would pick up, we were informed they wont sell the advertised special because they dont have breadsticks, when we said we dont want breadsticks they still refused to sell it to us! Needless to say with customer service and other reviews like this Yucaipa Pizza Hut is embarrassing to our beautiful city! read more

I will never order pizza from this Pizza Hut again, and I'll be sure to tell everyone I know to take their business elsewhere. It honestly doesn't even deserve one star. This is the third time our pizza has shown up cold, not even lukewarm, and even worse it took an hour and fifteen minutes to get here. I called and spoke to the manager who told me they only had one driver, who took all six orders in one trip. They forgot a topping on one of our two topping pizzas (which is a deal going on right now, mind you). I'm not even bothering to call and complain seeing as this would be the third time. If you're smart you will not give this Pizza Hut your money. Lil Caesar's is cheaper and better. read more

This is the shittiest Pizza Hut I have ever ordered from. If I could give no stars I would. I have ordered from them multiple times and every time something has gone wrong. One time we waited an hour and a half, called them only to learn that our order had been forgotten about, and another time they forgot to being some of our order with them. We called the "manager" to see if he would credit the part of our order that was forgotten back to us and he told us, no it was his first day. I will NEVER order from this awful place again. read more

Went there on June 15. Ordered a medium pepperoni and pineapple pizza. This is the worst pizza I have eaten. I was nauseous right after eating it. It was greasy and the pineapples were nasty also. The next day I spent on the toilet. Omg. I wound never eat there again. If you like eating grease then go there. read more

So I ordered some pizza last night and I got my delivery and my pizza was incorrect. I ordered a pan pizza with no sauce, cheese and pepperoni. I received a thin crust pizza with pepperoni, cheese and sauce. When I called I spoke with a manager by the name of Jessica. She was very rude and very short with me. She made me feel as though it was my fault the pizza was incorrect. Even though it stated on my receipt exactly what I ordered. When I asked when the store manager would be and she told me she would be working the next day. That I could call and speak with her then. She told me it would take 30 minutes for my replacement pizza to be delivered. 19 minutes after getting off the phone with her a pizza with delivered to my door. The pizza picture is attached. The delivery guy tried to tell me the pizza was done and it was OK to eat. But when I ripped into a crossed it was undercooked and there was raw dough. By the time I close my door they had closed for the night. But I did ask the delivery guy to have Jessica call me when he returned to the store. I received no call. I called today and I spoke with a manager by the name of Elizabeth she explained to me that the store manager would not be in until the following day and gave me a good time to call and speak with her. I explained what happened and she was polite. However after speaking with Jessica the night before over their mistake I honestly lost my love for Pizza Hut. If You make the mistake, then you need to own on it. You do not make the customer feel as though it is there a problem that they were incorrect. You do not threaten that you will not do anything for the customer if they touch the pizza. Yes I touch the pizza to check to see if there was sauce. And I told her that. It's absolutely ridiculous to treat a customer poorly when they are being civil and polite with you and not making a huge deal over an issue but trying to correct it. We all have bad days but it's unacceptable to treat a customer rudely over a mistake made on your end. read more

Pizza Hut - Pan pizza that was delivered to me after they made the wrong pizza to begin with. Can you say undercooked!? - Pizza Near Me - Yucaipa, California

I will never be back. We ordered 3 types of wings, 2 pizzas, and drinks. It took them two hours to bring it, with no apologies. Their excuse was they were busy because it was the last day of school, which I could have understood had they not said 45 minutes when we called. And still two hours? GMAB! The driver told us the other orders he had just delivered had all been ordered in the last hour, so someone was lying yes? Our food was COLD, the drinks were wrong and the pizzas weren't there at all! They said it would be another hour to deliver them, we ordered at 8, so now its ten and they want us to wait until 11?! No one in the actual store at the time gave a crap, but did refund our pizzas. We called the next day to complain to the manager who was like "oh thats too bad." Really? Thats all you got? Yeah good bye... read more

I order a pep pizza, 8pc wings, brownie.....online says delivery in 1 hour which I think is a lot of wait for a simple order. 5 mins til the hour get a call from them saying its going to be another 20/25 mins because only 1 driver available......so after a hour and half I get my order my whole order is cold. I call them back to complain and manager tells me she can discount $5 off next order. Really? like im going to order again wth??? or she can sent me another pizza and I wait another hour and half no thanks. read more

If I could leave no stars I would. This Pizza Hut is pathetic. They skimp out on toppings and their customer service is awful. The pizza isn't nearly as good as other pizza huts and they don't even except any deals or coupons up there which is stupid. They might as well close that place. I definitely won't go there again. read more

Don't order at this location. I've ordered from them a few times now and their service is always horrible. I tried giving them a chance hoping it was just one shitty employee, but it's the whole damn store. Pizza was delivered 30 minutes late because the driver got lost even though we live 4 miles away from the store. We called to complain and the manager lied about her name, offered to give us credit, but when we called the next day we found out she wiped our order from the system and gave us a false name so we look like liars when we tried to get store credit. We ended up having to call corporate to get our money back and give negative feedback on this store. It's trash. I recommend ordering from Domino's or Papa John's instead. The service is a lot better and people actually do their jobs. read more

Am I really the only one who actually likes this place? The pizza is OK in quality, usually gets to my door on time, and usually comes the way I ordered it(although I've noticed they occasionally don't add the crust flavors.) The only major problem I had with this location was when my order got delayed for 2+hours, but they didn't charge for the pizza that time to compensate. It's not the greatest pizza or the best value I know of, but it's not nearly as bad as some of the other reviewers claim. read more

The service was good and the delivery was fast. However this was one of the worst pizzas I have ever had. Dry, bland, skimpy on toppings. What a waste of money. read more

It's a worst service ever I did online order at 10:30 pm and it's should take 45 min to deliver and I called them at 11:15 pm and a lady answered the phone and she said they are waiting for the delivery come back and pick up my order Now it's 12:07 am and I'm still waiting Even they never call or let me know what's going on Baaaaaaaaad service Unprofessional read more

Don't order from this place. It took two and a half hours and 3 phone calls to the store to get my order. The "Relations Representative" was no help. The manager refused to answer the phone call. Basically they stink. read more

This is the 2nd time in a row in the past 2 weeks that our order has been wrong. Not even close. Not to mention past wrong orders over the last few years. This time I caught it when they delivered so they took it back. Problem is, we had guests so we had to make other arrangements to go out to dinner. The inconveniences these wrong orders have caused make it not worth ordering from them any longer. I would no longer recommend the one in Yucaipa! read more

Our first delivery pizza came on time, but was lukewarm, and they gave our party of our only 1 crushed red pepper and we asked for a lot of them. They failed to put pineapple on after two requests while ordering. I will try another pizza delivery company next time. Pizza tasted good otherwise! read more

I read the reviews on here and decided I'd take my chances anyway. As I live in Calimesa my pizza delivery options are limited. My pizza arrived within 5 minutes of the estimated time. It was piping hot and prepared as ordered. I'll definitely keep ordering from them. read more

My wife and I have never had good luck with Pizza Hut. We decided to go to dominoes for our pizza endeavors over the last year and a half. Tonight I thought it would be nice to switch it up and give this upper yucaipa pizza staple that has been there for so many years another chance. I called in my orderwith a grin with real excitement for this change of pace. I placed my order for two large pizzas and a side of breadsticks.... Your order will be ready in 20 minutes sir the cashier exclaimed. I said great. 25 minutes later I pull up mouthwatering from the exuberant smell. I walk up and low and behold him something had happened, a mistake had been made and my order was never placed. The end. Back to Domino's. #shouldhavegobetopapajohns read more

One star only because required to write this review. Totally failed from order to delivery!!!! Took them way too long to take my order. Then after waiting way too long they totally got my order wrong! Never ever order from from this totally failed pizza hut!! Called to let Mgr know what happened and he was totally rude. I'll never ever order from these clueless f**$ again! ! read more

We were passing through town and my wife had a craving for pizza. The guys at Pizza Hut in Yucaipa satisfied her with a great pizza that was hot and ready when we arrived. Thank you. read more

Ordered a pizza for delivery from the Yucaipa, CA Pizza Hut. Driver arrived with the order fine. The total amount for the bill was $21.00. Gave the driver two twenty dollar bills. The driver explained that he did not have any change and would have to retrieve it from his vehicle. The driver then entered his vehicle and drove off. The restaurant was then called and was told by the manager that nothing would be done. I will no longer use hard earned money at an establishment that employs thieves and their accomplices. I will also encourage others to do the same. read more