We love their pizza and house salad! And bar service is always top notch--nicest bartenders.read more

Subject: Formal Complaint - Discrimination and Unprofessional Conduct…read more Let me start off with a positive and say I've never had a bad experience up until this moment I am writing to formally report a deeply concerning and unacceptable experience I had at your establishment during my recent visit. While interacting with one of your bartenders, I was met with repeated dismissive behavior. She continuously stated, "I'm only a bartender, I can't read minds," instead of offering assistance or resolving the issue. We even tried to have Management come and resolve the issue but the bar made got very rude loud rude and obnoxious and had us escorted out. More concerning, however, was that during this interaction, she directed a racial slur toward me by calling me a "Black bitch." This behavior is not only unprofessional--it is discriminatory, offensive, and completely unacceptable in any setting. No customer should ever be subjected to this kind of treatment. I am requesting that this matter be taken seriously and investigated immediately. Incidents like this reflect poorly on your establishment and create a hostile and unsafe environment for patrons. Additionally, if this matter is not addressed appropriately, I am prepared to make my fellow Black community aware of the type of employees being placed in your establishment, as no one should have to endure this kind of treatment. I expect a prompt response regarding how this issue will be handled.

Pounders was not what I was hoping for unfortunately when I dropped by the other night. After…read morewalking in to get a drink I noticed the vibes were way off. This is not your late night spot with a bunch of people eating wings and having a good time, this late at night becomes a more sad and depressing place to be. The beer coming in plastic cups, if you can get it served to you, and the kitchen closing obnoxiously early (by 10pm when I went). Is there quite a wing selection and beer selection, yes there is. But getting served took over 15 minutes for an empty bar, and the kitchen closing so early when your whole job is to feed people and get people drunk in a fun vibe is just failing. It's no surprise that Townhall is full and this place is empty.

Great selection of wings. Big and Juicy. If I was guessing, they have about 40 different sauces. I…read morealways get the Hot Garlic Parmesan and the Hot Asian. $31 for 2 dozen wings. The bar itself is well maintained. Nice and clean. A lot of things to do like bowling, pool, juke box, etc. a great neighborhood bar that's been around for years. Will continue to come back again and again. Very friendly atmosphere. A nice 8.4 out of 10

It was okay. I ordered the four wings (lemon pepper ranch) and I got double fries and a water…read more The staff was nice. He initially gave me the wrong order so I had to go back in. When he gave me my order there were only three wings. He corrected it and gave me 5. The wings and fries gave me it was time to change the grease vibes but the fries were hot and seasoned well. The wings were okay.... I could barely taste the lemon pepper. Might give them another shot on another day

I've wanted to try this place since they moved in last year. The old Ohio City location was just…read moretoo far away. So this is a review of my first (of many to come!) visit. The location is small and unassuming with terrible parking situation. (Tip: park far away and walk here). At lunch time, it was busy with lots of people waiting for their food with one person at the register. He was nice and suggested I try the Mexican street corn as my side. So I did! Then I chose to get the Cleveland hot chicken sandwich with coleslaw to go. After waiting about 15 minutes, I got my lunch, hot and ready. The chicken sandwich is actually about four thin breaded chicken tenders covered in a slightly hot sauce. I think a 3/10 rating instead of its labeled 7/10 rating would fit it better. The breading was good and covered nice, fresh chicken meat. I appreciated the attempt at topping with coleslaw although I wish there was more. The bun was better quality than anything at a fast food place. The street corn was nice and I enjoyed the spices on it. I wish there was less sauce as the corn was drenched in a sauce that didn't really add any flavor to it. Just empty calories. Overall, give this place a shot! The price is decent, although not incredible but there is something special here.

Not bad! Love the…read moreconcept of this place, several restaurants located in one place where you order to-go via touch screen - get a text saying your order is ready - scan your pick up order text via another screen and grab the food from the locker. I got the teriyaki ranch 6-piece for $9.79. Not the cheapest wings but I feel like you kind of expect that with this vibe. The wings were tender with a nice skin. The teriyaki ranch sauce on them is what you'd expect tho I will say they were a bit too salty. Overall, not bad.

This place is hidden in a building that doesn't look like a restaurant! When you walk in, it seems…read moreto be a ghost kitchen place with lots of lockers where you can pick up from many other restaurants. There is no seating area for this place. We got the meal for 2, which was a very filling meal for 2 people. It comes with 4 mozzarella sticks, many wings (you can choose many flavors and type), fries, and drinks (Perrier and other soft drinks). The mozzarella sticks were decent, but not stringy (not sure if it's because I waited for a little too long). The wings were quite juicy and flavorful (bang bang sauce was great). The fries were okay but nothing too special.

Characters is an excellent bar & grill--super staff, high quality pub food (no, not gastropub), and…read morethe draft beer is cold and fresh (and there's a full bar, of course). Even the men's room was clean! It's the perfect local joint. Table service was excellent at lunchtime-ish on a Saturday.

A small bar and restaurant. They also have a patio area for when the weather is nice. The lighting…read moreis dark inside. I was surprised by the selection on their menu. There are many things to choose from. I got the Character's roman burger. It was very good. Our server was pleasant, helpful, and attentive. I do plan on going back.

This chicken sandwich combo was very good, awesome service, I like thay it is a pick up and go very…read moresimple

I visited Ghost Kitchen for the first time, and had a great experience. The service and food I…read morereceived was exceptional. I drive past it all the time so I stopped by on my way home from work. I was confused because there was no door, and quickly learned you order online and pick it up at the front window (which is kinda small). They were having an issue with their website that night, but they were able to work with me and get my order. The staff were very accommodating and went above and beyond to take care of me as a customer. When I got home, I thoroughly enjoyed the salmon, mashed potatoes, and broccoli. It was delicious!

Who doesn't love pizza. This location has delicious pizza. I forgot to take a picture of my…read morepizza. But I will attest that this pizza was made with care and love. It wasn't just slapped together to make another dollar. The staff was friendly and greeted me with a smile. The flavor profile was on point. And they have many options for pizza lovers. You should try them all.

Great pizza, delicious crust. Will definitely be back. Got the bbq chicken pizza. Wife got the…read moregluten free pizza. We were very pleased.

Although they're currently in between menus, everything we tried was genuinely delicious. I ordered…read morethe ethnic platter which, if you know the area, means kielbasa, pierogies, sauerkraut, plus a side of cabbage and noodles. My nephew went with the chicken paprikash, and both meals came with a fresh side salad. There was plenty of parking, and the atmosphere felt relaxed and easygoing. We both agreed we'll definitely be back to check out the new menu and spend some time unwinding on their beautiful patio. Because if there's anything better than summer in Cleveland, it's a Cleveland summer spent on a nice patio.

Pretty bad experience here. Neither staffing nor inventory was sufficient for the first Fish Friday…read moreof the year. The kitchen was on a significant wait and they were out of coleslaw, pierogis and any of the craft beers they had on tap. The service at the bar was spotty. Friendly, but hard to track anyone down to order. We were eventually informed that they were out of pierogis about 45 minutes after we ordered them. The fried walleye was fine, but not good enough to have invested nearly two hours there. They gave us a fish & chips dinner to replace the missing pierogis and the bartender offered to buy us our next round, but at that point we just wanted to go home.