Amazing service and selection! I accidentally left without a battery for my pod because I was used to purchasing the disposable vapes, but luckily they got me sorted. They provided me with a battery right after I returned with embarrassment and ensured I felt like a valued customer. The manager at this dispensary is amazing and very kind! I will definitely return frequently whenever I need something. Highly recommend. read more

Man, I was gonna right this review, but then I got high I was visiting the area for the first time and came about this spot. Wow it's like... Candyland but for adults-literally. RENNY helped us out- made some great recommendations, told us about some of the sales they were having and even steered us away from 'less than' products. She was great! Friendly, knowledgeable, great vibes! Highly recommend (pun intended) read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

Accidentally happened upon this place when I was picking up running boards in the area. Huge store. Really well designed. Definitely a level up from your standard dispensary. One of the largest selections of products I've seen. The personalized shopping experience is great because it gives you a chance to ask questions about products, get recommendations, and discover products you might not have originally come across if you were just browsing on your own. They also carry soft merch and even have a section for dogs. Prices weren't bad, either. The service and selection really shine here. Shop has a huge wow factor and is definitely worth a visit. Looking forward to coming back. Got a nice Valentines rose for my hubby, which was a really nice touch. read more

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Love doing curbside pickup. Great deals and sales just have to check often! The workers are very kind and knowledgeable.

I want to start off by saying they provide the worst service, the selection is for sure good IS THE ONLY THING THEY GOT GOING FOR THEM, they for sure don't seem to value us this employee right here has been nothing but problems for us, we have tried to reach out multiple times about our issue to no avail, Lowell B the Manager doesn't seem to care which is a bummer because we love this place but if they can't respect we'll take our business elsewhere where read more

Planet 13 - Not very polite - Cannabis Dispensaries Near Me - Santa Ana, California

Absolutely amazing staff and super friendly! Fantastic deals and bang for your buck! Very knowledgeable staff! Tons of variety to choose from!! Thanks yall! read more

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I am constantly getting ripped off by Planet 13. They have double charged me for items several times. They sell sample packages that should be free for full retail of the non-sample packages. If you ever miss checking your receipt, you will get RIPPED OFF! read more

NEVER GO HERE. EMPLOYEES NEED TO BE FIRED. We ordered online and when we got in the store to pick up the employees told us they cancelled our order. To get the same stuff we were trying to order online - they charged us $25 more for. When we showed them the receipt from ordering they refused to honor it but then proceeded to tell us we're crazy. This guy started talking to my boyfriend from behind the counter when he wasn't the employee even helping us. The lady then said we needed to leave because we got upset that their employee was yelling at us. TERRIBLE SERVICE. overcharged. Yelled at customers. Defended their employees when they spoke rude to customers. There were 10+ employees in the store when it wasn't busy. These two should be fired. Will tell everybody never to go here. They were extremely out of pocket. The product and atmosphere was 10/10 but their employees were awful awful awful read more

Planet 13 - "Manager" HORRIBLE CUSTOMER SERVICE - Cannabis Dispensaries Near Me - Santa Ana, California

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The service was good and the establishment has some pretty cool things inside but not really much of the weed stuff I came for. I came in as a first time buyer and left with nothing In hand. I don't recall the name of the person helping me but he was chill but seems like he didn't know much about certain products I was looking for. At the end of the day I left with nothing. Hope they can work on getting more brands in or restocking at least. read more

When I heard about planet catalyst I was excited because I've been to planet 13 and I already knew the inside was awesome. So when my favorite brand Catalyst was taking over I was hoping to see the same friendly environment you get from other catalyst locations (oc3, catalyst SA) this locations staff seems pretty dull and uninterested in what you're looking for. Was hoping to hear a little more engagement. This place could be awesome if the bud tenders enjoyed being there read more

Honestly , the place is really nice and clean but the employees were honestly rude and it didnt seem as if they wanted us there. Will not be returning based off that. read more

Came in looking for cbd cream. Check in with the receptionist and they told me to go right in. I waited for a budtender to be available and I asked someone for help and they told me there was a line and people names on a board and I asked them how to add myself to the queue and they told me to just hang out and someone would come. I waited inside for 30 Minutes and no one ever came and I left without getting what I needed read more

Want to shout out Myles. I requested a nuvata product that was out of stock and he returned with 7 or 8 alternatives to me, explained every product, his suggestions and also made sure to find me products that were the exact same price as what I requested. He was incredibly friendly and professional. Extremely efficient and genuinely one of the best experiences from a customer service standpoint that I've ever had. read more

Great Service & Selection just like Vegas. Instagram-able experience. Didn't give the final star cuz they were out of the battery of the specific brand i went there for. But I still got to try another one. The prices are steep due to the freakin' taxes. Quality wise, you get what you invest in. Bring a good budget & don't use ATM inside unless you want a $4 fee. Check their menu online & Google the brands and specific products to see other peoples' reviews of them. WeedMaps is a great resource too. read more

Planet 13 - Interior. - Cannabis Dispensaries Near Me - Santa Ana, California

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Buds good and pre rooks but butender didn't know what I wanted even tho I repeated myself and continued to recommend the wrong pod to me that doesn't hit right (no air flow) read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

Overrated and the staff was lazy and rude. Not only did I get top shelf that was old and moldy, but you can't even return it even if you have a receipt and show them that it is moldy. I haven't walked in this place in three years because of ignorance and bad product. Here I am three years later and nothing has changed. What a joke! read more

Came to buy a vape mainly Indica one and was sold one that the worker said was pure indica. Instead after smoking it caused headaches and upon looking up the one they gave me it's more of a hybrid which I told them I didn't want and can't have. I don't know why the employees are not up to date on their items. Or selling under false pretense just to make a sell. Manger J couldn't do anything about it for an exchange and completely useless and waste of money. There are many other better dispensaries to go to, so stay away from this one. read more

Ryan made this process super cool ! This place reminds me of the customer service you get in Las Vegas! He explained everything thoroughly and was super chill. He was telling me exactly what the product would do for me! Will be making the drive out to OC for this place. read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

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Had the best experience my last visit my budtender he's was very knowledgeable and had amazing suggestions! I wish I could remember his name and when I do I'll update post! Everything I purchased was quality! read more

went in to purchase a flavorade cart that was going for $20, place was understaffed and wasn't greeted. waited in the looking area and wasn't helped so i just left. Never was helped once and now i'm just never going to come back read more

My go to spot but damn, he prices be going too crazy. Need more promos or some type of price break for us loyal customers cause it's an arm and a leg. Other than the expensive expensive pricing, great set up great workers. Just need to help customers out with cheaper deals and more discounts read more

First off, I finally went back and now wished I didn't. Purchased some prerolls by Buzz Nugget. These were terrible, couldn't get a hit off of these, they were bum smokes. Went back to talk to them about it and was told this was really low grade flower and that they've had many complaints on them. Then why are you selling them!? They refused to take them back or exchange/credit. Not right. The only reason I gave 2 stars is for the girl that waited on us. It's not her fault her lousy company has a strict no return policy, even if you're sold a product that doesn't even light up. Never will return here nor recommend this place. DON'T BUY BUZZ NUGGET PRE ROLLS! What a waste of my money. read more

The selection of products at Planet 13 is mind-blowing. Whether you're a seasoned cannabis connoisseur or a curious beginner, they have something for everyone. The dispensary boasts an extensive range of high-quality strains, edibles, concentrates, and more. The staff is incredibly knowledgeable and friendly, helping me find the perfect product for my needs. Their expertise made the entire shopping process a breeze. Very convenient that they accept debit as well with organized queues they also let me take a picture inside the van. read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

Great selection with a very friendly and knowledgeable staff. They take their time to ask you questions and go over every item to see what will fit your needs. Prices for everything is decent but damn the government taxes on them!!!! read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

Visited for the first time tonight. This place is huge and looks like an art museum inside. My budtender Cameron was super friendly and helpful. I was surprised how budget friendly this place was considering how large and fancy it looks. They have tons of product to choose from. read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

After 40 years of not indulging due to job requirements, now going on 60 years old it was time to get back into it. So many things have changed, so I looked up a dispensary near me and cane across Planet 13. I entered the store and was greeted with an amazing ocean simulation and a friendly receptionist. I then meet with B, an amazing sales person who listened to me. there were several experiences I was looking for, and the space of time since I have indulged, B guided me to several items that would help me never pushing to sell and answering call my questions with knowledgeable confidence. I appreciate B Being a patient sales person. Thank You B!!! I'll be back. read more

I'm glad that they saw the potential in OC to expand here! I have been to their Vegas location and they definitely did a great job bringing the Vegas experience here. The atmosphere is super hip & chill yet premium, with a larger variety compared to most dispensaries in the area! And the staff were very friendly. The pricing is reasonable for this area. They also have daily deals and happy hour every day 7-10 am. Our budtender was awesome she is very knowledgeable about most of the products and was able to tour us around the store. Prices are definitely slightly higher than average but I would still recommend coming here if you are looking for a unique dispensary shopping experience. read more

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Came here on 7/21/21 because some of my fellow Yelpers told me they lowered the prices substantially. Well, the prices are still high as heck here. Today I was quoted $218 plus tax for a half oz of Marijuana. No thanks, I'm still a Kannibis Works customer... I'm heading there now and will enjoy my $50 savings. Ps. They DON'T SELL HALF OUNCES HERE.. just keep buying the 8ths and watch the price go up. read more

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Fun dispensary to browse. If you are one of them Instagram folks, this is a great spot to take your pictures. Every time we have gone, the budtenders have been knowledgable and extra friendly. I like personable customer service. They are usually really prompt in getting you the help you need, as well as retrieving your product from the back. read more

Huge place pretty impressive on the inside..a very large selection of products..drinks..smoke..tintures..balms..edibles..pills.the list is long..along with lots of merchandise. The other great thing is if you are a certified medical patient n bring Dr's letter or card..they honor n pretty good discount which i appreciated.prices are sky high probably higher than other places..I highly recommend day visits only because it's in a crappy area of Santa ana..I didn't feel very safe so I brought a man with me they have curbside delivery they send u a text with instructions when u arrive u are supposed to click on a link which I did...NO BODY CAME OUT TO BRING ME MY ORDER..I really did not like that so after waiting a good 20 min I went inside n got my order.employee at the reception was very nice and very helpful..cashier also friendly.they don't give any freebies like most dispensaries.. so don't expect any..lol I got my order left tip end of story..not sure if I will visit again but that was my expierence. They need to wash the damn glass front door it's nasty..wash ur hands after you touch the door handles..no hand sanitizer either..I also want to say THEY DO NOT ANSWER THE PHONE INSTEAD YOU ARE TO LEAVE A MESSAGE..LOL ONE EMPLOYEE CALLED ME BACK 2 DAYS LATER..NOT GOOD BUSINESS PRACTICE..FOR ME THE MEDICAL PATIENT I DIDNT FIBD THAT VERY HELPFUL PLUS ON TOTOP OF THAT SHE WAS COMPLETELY RUDE..IF SHE DOESNT LIKE WORKING WITH THE PUBLIC..SHE NEEDS TO FIND A DIFFERENT JOB..WTH IS SO HARD ABOUT RETURNING CALLS IN A TIMELY FASHION??..RIDICULOUS TO SAY THE LEAST. read more

Planet 13 - Great for anxiety/ptsd Lil magic pills - Cannabis Dispensaries Near Me - Santa Ana, California

Daily deals aren't what they use to be. Plenty of other places that sell the same selection for a better price. Noticed a pattern from shopping here prices go up on popular Strains very frequently to a point you're better off going somewhere else. read more

some of the people are good and then there are some are not. but that not what this review is about when they make the mistake they take or dont give your the product. one i order on the special discount menu and when i got there. they said it was a mistake so we can not sell your that product but will give you different cheaper product. when you make the mistake and tell them after you looked in your bag outside of the places SALES ARE FINAL THIS IS HOW THEY RIPPED YOU OFF read more

Planet 13 is nice! The layout reminds me of a jewelry store, where all of their products are in glass display cases and they have people on the floor waiting to help you find something or talk you through the different products. They don't pressure you into buying anything either. It's huge, clean, well lit and welcoming. I will agree with Lillie H's review, it is kind of ridiculous to wait more than five minutes for someone to help you when there's hardly anyone in the store but the employees have always been really nice. They have an ATM inside and also take debit card. They are also fine with people taking pictures. It's a completely different vibe than other places and is fun to just walk in and learn about everything. read more

Great selection and awesome customer service! I tend to go towards edibles, and Planet 13 has the best selection that I've seen. read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

I came in today with my friends and was absolutely impressed by the staff. The variety of items that they have is insane! There was a miscommunication, and I had to return to make an exchange, but management was so easy to work with, they went above and beyond to help me. Will definitely return! read more

Planet 13 - Cannabis Dispensaries Near Me - Santa Ana, California

Destinee not only helped me find exactly what I was looking for but also brought out numerous recommendations she thought I'd like! I wasn't sure what I was wanting to get & she was happy to help me, she was so sweet & kind! Definitely will be back (: read more

The prices are better then any other clinic that I've checked and been to. The best part are the employees, they are very knowledgeable and very friendly. They remember who you are and very helpful. Now for the negative about Planet 13 Orange county, their 'new' website SUCKS, it doesn't remember who you are so you have to keep entering all your info each time and the customer service regarding this issue NEVER responds to your email even when it says someone will respond quickly. I give Planet 13 O.C. 4 stars. If it wasn't for the website issues I would have given it 5 stars. read more

Best place I have been in a very long time. Everything is very nice from the clothing to their product and the people. Thank you for such a great experience. read more

This place is super huge, great deals, quality product, Ryan & Destiny were really great, knowledgeable and helpful with any daily deals that they had at that moment. Highly recommend. read more

Planet 13 - Inside of Planet 13 huge - Cannabis Dispensaries Near Me - Santa Ana, California

I explain to the bud tender that this purchase was solely based on the THC count. I explained that I did not want a refund I just wanted to exchange it for something with a higher THC count even if it cost more. He explained that he couldn't make the exchange even though my purchase was based on their false advertisement. It feels like I fell for the "old bait and switch con" . It's a shame I spent a lot of money there and now I will never spend a dime again or recommend anyone else ever again. Thank you for reading. read more

Planet 13 - I just purchased this book. Notice that THC count 3,017%. I thought I was getting something like moon rock. Based on the numbers. - Cannabis Dispensaries Near Me - Santa Ana, California

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