This place is amazing Outstanding customer service Adrian…read morewent above and beyond helping me to get my daughter dress clean on time The dress was spotless and picked up same day If I can give this place $10 stars I'll do

I've been coming to this cleaners since 2007. It was my go-to spot in Downey for years, especially…read morebeing Mexican- owned, and I stayed loyal even through small issues over time because I'm not the type to make a big deal out of things. That loyalty clearly meant nothing. Recently, I had an item done (not naming what it was), and they did it wrong. When I went back to have their mistake fixed, instead of owning it, I was met with attitude like it was somehow my fault or like I should've just taken the loss. After nearly two decades of giving them my business, that's the treatment I got. On top of that, their prices have gone up significantly. I understand everything costs more nowadays, but when other cleaners in Downey are offering better service and better prices, there's no excuse. That interaction was the last straw. After years of loyalty, this place made it very easy to take my money elsewhere. I've already found a new cleaners in Downey that values customers and gets the job done right. No hard feelings.

Every time I've tried to get clothes dry cleaned or altered here the people working there are so…read morerude and I don't understand why. I gave them a few tries because it's close to my work but never again with the terrible attitude and customer service.

Extremely disappointed with the service here. The male staff member was unwelcoming and dismissive…read moreboth during drop-off and pickup. When I asked to try the jeans on to ensure the fit was correct, he was rude and told me 'if it was marked, it should fit' rather than letting me verify the work. I won't be returning.

Ara is great!! Got my dress shortened in a quick turnaround compared to other places. It looks so…read moregreat! I definitely recommend!! He's so nice and understood what I wanted. He's been at this location for 40 years!

I needed my tuxedo tailored for my wedding and Ara of Gem European Tailoring did a fantastic job!…read more No need for an appointment. I just walked in and Ara got right to work. He pointed out several spots of my tux that needed attention. Pinned the alterations, scheduled my pickup, and was out the door in under 20 minutes. After driving home, I decided I wanted to pick up my tux a few days earlier, so I called Ara and asked. He was super accommodating and moved my pickup up a few days, free of charge. My alterations included taking in the jacket, shortening the sleeves, and hemming/tapering the pants. Everything was done cleanly, professionally, for a fair price, and with friendly service! I'll definitely be coming back here for any future tailoring needs.

friendly and helpful! the price point is great especially in this economy…read more convenient parking and located in the best of Norwalk

I had my wedding dress altered by Rosa and she did an amazing job! It took a little over 3 weeks…read more(which is faster than most places). This included adding bustles, hemming a few inches off, and taking in the waist. She even added a few extra clasps to the back button area just for security and added a finger loop for my long train. I think the pricing was a great value, but it will depend on material type, amount of layers, etc, do call ahead of time for a rough estimate. I will definitely keep coming to her if I have any other alteration needs!

Opening hours can be finicky right now. I'd suggest calling in, but not sure if they pick up…read moreeither. Seems like a family owned shop. I was interested in getting service here. I spoke to the older lady owning the shop once and she seemed busy so there was no small talk just a brief answer and ran back to the shop, which is fine. I came back the week after to drop off something to get tailored and there was a notice on the door of a family emergency and they were closed for the week. I came back two weeks after at 3pm, and they are closed, but no notice this time. Hours posted are until 6pm. It's probably a bad time for them. I'll revise the review if/when I get my garment serviced.

I needed to get some pants hemmed. I had two pairs of pants and for some reason the seams got…read moreundone for one of the legs. And for some reason it was the left leg for both pairs of pants. I came in and asked them to hem. It cost $12 for both pairs. Maybe because it was only one leg on each pair of pants. They were pretty fast. It got done in two days. When I went to pick it up, I couldn't find the slip. They still let me pick up but asked that I have the slip next time.

Fantastic customer service...I feel the family love when I walk in. The lovely grandma started the…read morebusiness way back when, and she still works faithfully!! Nicole does stellar work, with everything she does having a personal touch. An alteration I had sent in was done on-site, and I was able to get it back in the time I had proposed. Highly recommend if you're looking for a family cleaners to rely on!

They have horrible customer service here. I took my work shirts here to get cleaned and when I went…read moreto pick them up the girl at the counter told me my shirts were not done because they were left at the front counter for days. Mind you my pickup was on Thursday and this was Friday. I dropped them off on Monday. Then another incident when I had a zipper repair it was supposed to be done in a week. I went to pickup my item and was told it wasn't ready that they never even ordered the zipper yet and it would be another week. I asked for a refund took my items and never went back. Go to Norwalk cleaners on Alondra. They are cheaper and have things ready when they say.

The sweetest people and they did an amazing job!! I will bring Al of my clothes here from now on!read more

Awesome tailor shop ran by the sweetest couple and their Cat. I've been coming here a lot. The…read moretailor is a master. Please support small businesses like this one. Whenever you need alterations, this is where you go!

Good spot smooth and easy, but i would not recommend to bring black clothing here they tend to…read moreleave hard fade spots, brought a all black hoodie valued at 300$+. Not anymore

Love them the owners are lovely couple . i've been coming…read morefor years. I live about 20-25 min away totally different city and I still prefer to make the drive to go to them .

**BEWARE** I've been…read morea customer here for about 3 years, which is why this situation is so disappointing. My fiancé brought in my coat (retail value $530) to be dry cleaned in February. When he picked it up, it had been severely damaged. The material is melted and ripped, and the coat is no longer wearable. When I followed up with the business, they offered $200, which does not reflect the cost to replace the item. I located the exact same coat currently available for $319 and asked if they could cover that amount so I could replace it, but they refused. They stated the damage was due to the material and not their responsibility. However, the type of damage (melting and tearing) clearly suggests improper cleaning. If the item was too delicate to clean, that should have been communicated before accepting it. They also claimed a warning was given at drop-off, but my fiancé does not recall being told this. Additionally, when I asked about filing a claim, I was told they do not carry insurance. I understand some time has passed, but as a long-time, loyal customer, I expected a more reasonable resolution. This was handled poorly, and I cannot recommend this business based on this experience!

Tear-able They ripped an expensive dress shirt, and didn't…read moreinform me. I had to find it later when I was getting ready for work.

Best laundromat I have been too! We live in paramount and drive to Norwalk just to use this…read morelocation The owners are nice and the employees keep the place amazingly clean and the dryers actually dry the clothes the first time. They are honest and kind and will go far because of this

We have laundry onsite at our building but it's a bit pricey so we came here. As soon as we arrived…read morewe were greeted by the owner. Super friendly staff and wow, the cleanliness of this place is amazing. We'll definitely be coming back. We also just noticed they offer a wash and fold service so we'll for sure be back. Also, love the cute laundry decor