They have horrible customer service here. I took my work shirts here to get cleaned and when I went to pick them up the girl at the counter told me my shirts were not done because they were left at the front counter for days. Mind you my pickup was on Thursday and this was Friday. I dropped them off on Monday. Then another incident when I had a zipper repair it was supposed to be done in a week. I went to pickup my item and was told it wasn't ready that they never even ordered the zipper yet and it would be another week. I asked for a refund took my items and never went back. Go to Norwalk cleaners on Alondra. They are cheaper and have things ready when they say. read more

I brought my dress here to get the straps altered. They only did one strap and found out when I put the dress on for my engagement photos. I brought the dress back and the lady laughed and asked if I wanted the other strap done. Umm... ?!!! Obviously what kind of question is that. I didn't pay $80 for one strap and hemming. Then it took a week for it to be completed since I didn't need it right away. I thought it should have been a priority but it clearly wasn't. Save your money and go elsewhere. read more

Took several pants for alterations. When I returned for them they had not been done. I asked why they weren't ready and they couldn't give me an answer. I had to leave the pants there another week. While it took them 2 weeks to get my pants done I must say the work was done well. For alterations they do good work, but don't rely on the work getting done on time. read more

I enjoy taking my dry cleaning items in. From walking in throughout the whole visit everyone is so friendly and helpful, the facility is very clean and seems well organized. We have taken our jerseys and our nice table cloths. Everything always comes out so clean they look brand new every time we pick them up. Yes it is a little pricey, I must say it's well worth it. I rather pay a little extra and go to a nice clean cleaning facility and deal with nice people it's worth it. read more

Palace Cleaners - Sewing & Alterations Near Me - Norwalk, California

Don't come to this place they don't care about anyone's belongings! (Not the first time it's happened to me either) I brought this jersey in just to get cleaned and came out with black spots on the back and still they charged me after letting them know. Will no longer come here. Honestly find a a better place with better communication and service. read more

Palace Cleaners - Do not recommend this dry cleaners - Sewing & Alterations Near Me - Norwalk, California

Fast service! They fixed the zippers of my jeans and the cost was not bad at all. I have contacted other places and they were asking for double and almost triple than what this place charges. Will be using this business in the future. read more

Tried again and they did clean two comforters. Unfortunately it was a bit expensive. Could have bought new ones for the price. It was done within a week but I will probably just take them to a laundromat with large capacity washer/dryer next time. read more

Got all my uniforms tailored from this place and never have they messed up my uniforms. Police department uniforms and military uniforms such as cammies are totally worth it here! read more

This place is good, but I had a bad experience. I dropped off two pairs of slacks to get drycleaned the monday before thanksgiving, and the process was quick and simple. I came back to pick up my pants and it was nicely cleaned and covered in the protective plastic. I only wear these slacks to work so it was about a week before I actually put them on; turns out one of my slacks has been damaged and I wasn't informed of it. It seems like for the most part this facility suffices as a dry cleaners, but it's clear that they don't care about what happens to your clothes and won't notify you if they damage it. read more

Palace Cleaners - Other side of damaged pants clip - Sewing & Alterations Near Me - Norwalk, California

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So me and my boyfriend were calling places and seeing which place was the cheapest and we both called this place and they gave us two different prices they told me they usually charge $13 to do it but they said $10 to steam table cloths and they told him they usually charge $15 but will charge him $13. They don't have set prices they just think they could charge people whatever. read more

Fantastic customer service...I feel the family love when I walk in. The lovely grandma started the business way back when, and she still works faithfully!! Nicole does stellar work, with everything she does having a personal touch. An alteration I had sent in was done on-site, and I was able to get it back in the time I had proposed. Highly recommend if you're looking for a family cleaners to rely on! read more

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Avoid. Avoid. Avoid. As a local I am embarrassed by this business being in Norwalk, and as a consumer I am outraged that they take no accountability for damaging goods that are entrusted them. Not only did this cleaner ruin the back of our curtains, the asian woman in charge blamed everyone and everything but herself and her business. The damage according to her was a result of the sun, the material, luck, the condition... shame on you! One curtain needed a spot treatment at most for a stain and it was returned to us with major peeling and yellow streaks on the back... I'm disgusted- spare yourself the stress and take your goods elsewhere. read more

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If I could give a zero I would. Palace Dry Cleaners will never get my business again! In September 2024 I purchased a Rose-colored Chiffon Evening Dress to wear in a wedding back east. The wedding was to be in November and my dress needed to be shorten. I searched the internet for a dry cleaner that could do the work and that specialized in alterations. That is when I saw Palace Dry Cleaners. To make a long story short chiffon material require a very small hem. Which I did asked Ms. Nicole the owner of Palace Dry Cleaners. Her answer was no problem, so I left my brand-new dress in her care. That was my biggest mistake ever. When I arrived to pick up my dress I quickly looked it over after paying the bill. My dress was dirty with several stains all over it and the hem on the dress in some places were 2 - 3 inches thick. Which is not meant for a chiffon dress. Ms. Nicole was nowhere in sight. I complained to the clerk who told me they could fix it. I left my dress for the second time in their care. Big mistake! I returned a few days later, my dress was a horrible mess. The dirt stains were still visible to the eye and now with snags all over my dress. The hem was now a raw hem with gathers all over the hem, and the lining in some places are longer than the dress itself. My dress is now destroyed, and all Nicole could say is, "it looks fine to me." She refused to refund my money for my now destroyed dress and the bill that I paid for entrusting them in some sort of level of care and alterations with my dress. I will never use their service ever again. The worst of the worst. Ms. Nicole Kim, you destroyed a beautiful dress, and I want all my money back. read more

Near my job and needed things quickly. Very nice and my clothes looked really good. The prices are kind of high(to me) my choir robe was charged like a gown 18.00. again they are very pleasant nice and the inside is very clean. read more

Too expensive, no LEO Discount. $30 for two uniforms. The press was good. Nice people great service, just need to read reviews like these.

Conveniently located and their hours were reasonable. I just thought they were a little pricey and could find the same job done elsewhere for a better price. They were very professional and even have a full Taylor there. But to get my shirts clean, I'm going to find a place that will get better pricing read more

I can't tell what happend .I had Gucci pents they gave me back with small holl . Won't recommended to go there

This place is amazing! Great customer service and communication. I went because a bridesmaid dress was now too small, and they worked some miracles and got it to fit me perfectly! Wonderful shop, and they finished the dress very fast. I would recommend to anyone. read more

The owner goes above and beyond. Took several silk blouses, two white ones with spots. Very pleased with the result. This will be my go to now. Thank you!! read more

I took a bridesmaid dress for alterations and I tried on the dress when I dropped it off so The lady could see how much the dress needed to be hemmed. I also needed to have a zipper replaced as the original one was broken. The dress was a turquoise color and the new zipper installed was white. Grrrr. The dress length was still long when I picked it up but I didn't have time to get it altered a second time and I wasn't about to pay extra $ since I had already paid $50. From now on, I will definitely choose a different place for my next alterations. (Overly priced) read more

Shirts and pants nicely cleaned and pressed. Super friendly and my go to for all my dry cleaning services, as well as, alterations. Highly recommend. read more

Poor service, there should be a negative star so we can rate this bussiness the way it should be. I dropped three shirts on a Wednesday and request to have them ready by Saturday morning, I even call on Friday to maked sure they will be ready on time , she said early morning saturday, I stopped by Saturday at noon and my shirts were not ready. read more

Horrible Service and Damage Clothes My husband took my recently bought Black Guess Jogger Suit to get it cleaned after ONLY wearing it once. We picked it up the next day and When we got home after picking it up we held it up to the light and saw there were black stains all over the jacket and it had been torn from the shoulder area. I then immediately checked the jogger pants and it was the same, it had black stains all over in front and in the back. Needless to say my $110.00 suit which I bought less than a month ago and had only worn once had been ruined by this so called business. I am so outraged that they took no accountability for damaging my suit when my husband went back (4/20/21)to show them the damage they had done. The rude lady blamed the torn sweater on the manufacturer and did not bother to apologize and only said they would "try" washing it a few times to see if the stains would come off. No guarantee that the damage they did would be fixed. When my husband started asking questions the lady was very condescending and almost sounded offended that he was showing her what they had done (i was on the phone with him while he was talking to her) she even had the nerve to say she would charge $5.00 to sew the sweater. Unbelievable that they had ruined my suit staining it with large black spots all over and she still asked us for more money to fix what they had done. I am furious that they offered no apology nor explanation of what they had done to my suit. If you don't want to risk your clothes, take it elsewhere. Keep away from this place and don't trust them with your goods. read more

I was recommended to this dry cleaner by a co worker. I was a bit on the defensive side, being burned by my old dry cleaners. I decided to give them a whirl. I took my work ties and my suit and was pleasantly surprised at the attentiveness and friendly nature of the workers there! Not only did she make sure I was content leaving my clothes there but she asked questions and ultimately I received a discount for being referred over from someone else. When I came back to pick up my clothes she told me that she wanted to keep one of my ties a little longer to make sure all the stains were gone. I was deeply surprised, other cleaners would have just given it back to you and thats it. Needless to say, I have become a regular customer now and am willing to refer anyone and everyone! Best cleaners in the area! read more

Love this place! They've always done a great job on my items! Staff is helpful and friendly as well. They do jerseys and hats as well! Prices aren't too bad either. Pick up times are reasonable. read more

My husband was referred here by my best friend who's family have been coming here for years. My husband was so impressed with their hem job that he convinced me to switch over. Once I've switched over from my Dry Clean on Firestone down the street, there was no turning back. My Palace Cleaners has Nicole. She is kind, warm, friendly & most importantly, does a great job!!! Each time I bring a garment over, I can trust that it will return to me in excellent shape. I have been coming to Palace Cleaners for ~2 years now, & recently had my wedding dress altered here. Nicole did an amazing job. Now I am getting my wedding dress cut short & they have even offered to steam clean my shoes!!! I couldn't be happier & now understand why her customers who have moved as far as Irvine will make the drive. It's truly worth it. Great dry cleaning for a great price! read more

Definitely my favorite dry cleaning place out of 20+ places I've tried in the past! I can comfortable bring in all my high end designer outfits, furs, leathers and all my dolls and WHITE COLOR clothes. I've looked all over the place to find a dry cleaner that can handle white silk blouses without getting it dingy or smelly. Ever since I found Palace cleaners, I don't mind driving out to Norwalk from Tustin since I trust them that they will take care of my items. Awesome service, Nicole is the friendliest person and she even did an alteration for me on the spot for an outfit that I needed to wear that night. I'm the most pickiest person when it comes to dry cleaning places however, I highly recommend Palace Cleaners! read more

I love this place! I was a little hesitant to come here but since my sister came her and had a great experience. Having nothing to lose, since my last cleaners left my clothes stained, I gave this place a chance. This place left my clothes clean and spotless. I will never return to my previous cleaners because this place does such an amazing job! And just a tip, take clothes in at least 3 days before you need it cleaned. read more

Finally, I think I have found a dry cleaners that does a great job, is conveniently located and doesn't cost an arm and a leg! The results are fabulous - clean smelling, expertly pressed clothes. They are wonderful - you can tell by the crowd the develops around 4 when people get off work. Not to worry though they are fast and have even helped me out to the car! They are are also accommodating when you need something quick! read more

I am a twenty (20) year customer of Palace Cleaners. I would not keep going there if I did not like their service. They have always been kind and courteous. The cleaning has always been well done and timely. Good family people, great service!! If you are local or in town they are the place to go. Brian read more

This is the worst company ever they stained completely burned off my father in laws number off his Rams jersey they claimed that they couldnt refund the money for the jersey . They are unprofessional and dont like to pick up the phone read more

Nicole is the greatest. Remembers my name every time I'm there. They do a super job and three different alterations they have done are perfect! read more

Very disappointed as well as many others have posted. Many problems, from not keeping with pick up dates to damaging one of my shirts. Because of my near by convenience I kept trying, but it's not longer worth the hassle. Taking my business somewhere where else. read more

Not happy. Dropped off 2 items for alterations and repairs and specifically stated I needed them on a Tuesday. I even pre-paid. Well, I go in to pick up my items, and it turns out the alteration lady forgot to complete the work. The owner found my items shoved in a corner beneath other orders. All he said was "not ready". No apologies, nothing. I was pissed. I got my money back and I will gladly take my business elsewhere. read more

Local dry cleaners, needed to get my stepsons dress pants & shirt pressed for the Homecoming dance. They don't usually do same day but he did! Thank you!! read more

Really disappointed , I took all my jeans and pants to this location which I've been going for quite a long time. I have noticed a few slacks of work on my cloth here and there which is why I stop going for a while, but this last time is definitely the last one. I paid a good amount of money for my cloth to be clean and it turns out to be that the usual " some stains can't come off" but not just that, this time all my jeans smell like they have not be clean and some had the same stains that I was able take off myself later after. Really disappointed. read more

If someone says it will be ready for pick up Thurs it should be ready Thurs not Friday or Saturday

Really great service and the owners are super friendly, I've never had an issue with any of my items. I've even had a pair of pants tailored by them! read more

The service was not great but not bad, had a incident where my shirt was not ready on promised date.

I have been loyal for over 8 years to this dry-cleaning and alterations haven in Norwalk. The family that owns this business are so kind, and always guarantee that you will get your clothes back on time and well taken care of. They will always be honest and let you know if they won't be able to handle your dry cleaning so that you won't naively send them elsewhere. I appreciate their honesty, and they always try to help out customers without overcharging them like other places in the vicinity. I had a really hard time getting a stain out of a white shirt and they were so kind to try different methods without over-charging me and also dry cleaning it for me courtesy at no charge! Now that is customer service! read more