I had a class booked at 5:45pm through classpass. Called…read more5:30 to let them know I'm late, if we need to cancel, move, reschedule. Ava or Evie called so nice said no problems, we move you to 7pm. Please cancel the 5:45pm and we will put you in 7pm. Ok! Awesome I park here, come in at 7pm and she tells me "there is nothing I can do for you, unless you book through classpass." It was 7pm. The class was starting. No longer able to book. I understand not being able to book through classpass, I understand not being able to have that in their system, but the girl said she saved me a chair and she ***did not even offer me a first timer class at their discounted rate!!** I totally would've paid for it. I was already there. Drove 30 min for a saved chair and no workout. Bummer!!

This place is an absolute joke. Half of the bikes don't work, and the management couldn't care…read moreless. They've got two teenage girls sitting at the front desk doing nothing -- you can literally see them watching the phone ring and still refusing to answer. Completely unprofessional and lazy. Cancelling your membership here is a nightmare. I personally signed cancellation papers, and yet Jill, the so-called manager, still refused to cancel it. Instead, they keep trying to process payments and charge fake "late fees" for a membership I already canceled. It's borderline scam behavior. This place runs like a circus -- broken equipment, zero accountability, and management that lies straight to your face. If you value your time, money, or sanity, stay far away from this place. They'll smile while they rob you.

Very great gym! Awesome gym to workout at! Great environment of people! Nice staff towards everyone!read more

This club used to be Charter when I joined way back when and use to go to after I got off the train…read morefrom my commute downtown from my office. After two shoulder surgeries and being retired in December of 2021 decided to finally get back to my fitness regimen. Being a United HealthCare AARP member and getting my membership paid for by them decided to join without taking a tour of the club. After joining other than having Alfie as my fitness gurus who is in the process of getting me back in working order - very dissatisfied at the state of this club. Pads on machines are worn and could be easily replaced, men's bathroom/locker room is deplorable. I don't think it has been cleaned since I left charter. Smells, sewer flies all around, the mats in front of the showers haven't been picked up and cleaned 'most likely for years'. The ADA shower has the bench chained to the wall - for a older person or disabled person who would have to use it is impossible. The bathroom is a a mess - totally disgusting. The shower curtains are the same ones that were up when it was Charter Fitness years ago. Put something on top of the lockers and it was filled with dust and items left by members which was never removed or cleaned - locker are a mess inside - need to be cleaned. Totally disappointed in this club and would not recommend to anyone and would not rejoin - I only hope I am able to train with Alfie to continue regaining my fitness goals . Why spend the money to put in a useless sauna (one person fills it, two is a joke and three forget it) when the money could have been spent on cleaning and revamping the locker room so that it is sanitary - try paint and a thorough cleaning. Just to note: If you expect future members to join - forget about useless saunas and make your main concern cleanliness, general maintenance of equipment. Membership next year to this club is doubtful unless there are some major changes. Get rid of the infestation OF SEWER FLIES IN THE Men's BATHROOM and finally give it good scrub down, remove/replace the mats in front of the showers, so that a person can use without being infected by some bacteria. Totally disappointed in the state and cleanliness of this club - I hope that this review will change the manner in which this club is kept clean and maintained. If not, I will not rejoin and for prospective folks interested all up to you. But if remains in the manner in which it is I will not be back. Take a tour I wish I had - just remembered it when it was Charter Fitness years ago and the club was kept up.

Not your typical gym. Which is a good thing. Kasia knows her stuff and cares about each member…read more If you're tired of getting no results or the same old same old, try this place.

Did not have a good experience here. I was pulled aside and told that I talk about the business,…read morewhich was not true. I felt intimidated by the owners, and felt that I count not return.

This gym is heaven sent! Staff is amazing the gym is clean. If your time is limited you can do a…read morefast 15min workout.

Okay, so hear me out- I'm not saying that this is necessarily a bad place to go to to get a good…read moreworkout in, but I also had a pretty mid/somewhat uncomfortable experience. The workout felt very short-lived and rushed, but the sauna was pretty cool. I went with a friend and saw micro aggression take place in real time. The front desk lady was talking to my friend (who happens to be a black woman) in such a weird way that she was not talking to me in. You could cut the tension with a knife. She just had an attitude about her, almost like she was uncomfortable with her presence. I played it off and cut the tension with some comedic relief aimed at the worker but it was still an uncomfortable experience for me and my friend. To top it all off on our way out the other staff lady looked at my friend, looked at me, and then assumed that my friend was the guest that was brought to the center (probably because my friend happens to be larger than I am....). Which is another micro aggression but aimed at her weight... To my friend, "Oh.... I've never seen YOUU (your kind) here..." Me "woooow you don't remember every single guest that comes into your building?? Wooowww " We all laugh To me, "let me go ahead and get your ID and email in the system" * my friend responds thinking that that was said to her* Lady *scoff* " no not YOU () I don't need yours. I need hers." My friend and i just sit there like I'm pretty sure I even made a joke about her giving us attitude just to ease the tension, but the attitude was literally only directed towards my friend. Later-- when we are about to leave * second worker looks at me and my friend and then back at my friend* "Oh.. you must be the guest" My friend "uhhhh no." So yeah, that was kind of just the gist of what happened. I'm probably missing details. Also, I wanna make it known that I don't think these people are necessarily bad. I don't think that they were even truly aware that it was taking place, but it's important to mention.

This is not just a gym-- it's a community. I feel so lucky to have found this place. All of the…read morecoaches are phenomenal, the facility is great, and the owner is awesome! If you're on the fence, do it! You won't regret the decision.

I can't say enough about CrossFit RUA. My daughter (16yrs old) and I have been working out at RUA…read morefor over a year now . RUA is our second home. Not only is everyone super friendly RUA has helped both of us achieve our fitness goals. RUA classes have helped me lose weight and increase my endurance. My daughter has improved with gaining speed and increasing her strength, which has helped her within the sport of softball. She has improved her overall athletic performance. She has hit more home runs and throws the ball harder since starting at RUA. The encouraging RUA atmosphere also helps us both mentally to challenge and push ourselves so we can continue to achieve our fitness and athletic goals. RUA has strengthened not only my body but my relationship with my daughter. We love to workout together! Thanks RUA! ‍‍

Almost to my 100th class! I started in January 2025. Obsessed with it all. The environment is calm…read more& smells amazing, to the most amazing instructors! The owners have created a beautiful place that makes me want to go! Every one of my classes have been different, from the positions to difficulty! It has been fantastic. I visit both Orland Park & Lagrange locations.

THE best of THE best…read more The workout: A serious burn that is low impact and melted away my aches and pains from marathon training. My core strength would not be what it is today without staying consistent in Pilates. I have the instructors to thank for my strength! They're motivating, encouraging, and keep the class FUN. The studio's aesthetics make it have a luxury feel and is very inviting space. The vibe makes me excited to come back! Whether you're experienced or not on the reformer, CLEARLY is where it's at!

Dishonest Owner! I tried to cancel my membership for health…read morereasons and the owner kept putting me off with excuses! She put me off for 2 months while billing me CC. She claimed I signed a 1 year membership! I asked for a copy of the contract after 2 months she sent a monthly billing statement No Contract! OT website say you need to give 30 days notice which I did! I like to hear from other people who have had similar experiences I reported OTNL to the BBB! Very Sad

I've been a member of Orange theory for a little over a year now. I've made so much progress!…read moreEverything is great from the easiness of booking classes online, the check in process with the SAs and all of the coaches. The SAs are always so helpful with any questions I have. The coaches are great about correcting form and being motivating in class. There are always different challenges throughout the year that continue to keep me motivated. Joining Orange theory was the best decision I made for myself! :)

I'm extremely disappointed with how this gym has handled its recent management change…read more The gym has removed insurance-based memberships, and today I was informed that my membership would be cancelled this coming Monday. After leaving, I checked my payment history and confirmed that my most recent payment was taken on the 11th, meaning I have already paid for access well beyond Monday. I called back to clarify this and spoke with the manager, Eb. Instead of simply explaining how my already-paid membership period would be handled, or offering a refund for the portion of my membership I will not be able to use, I was then told that my membership would actually remain active until the 30th -- which was different from both what I had originally been told and what I would expect based on my billing date. My biggest concern isn't simply that management changed or that insurance memberships are being discontinued. Businesses can change their policies. It's the poor communication and inconsistency surrounding a membership that has already been paid for. The club requires 30 days notice for members to cancel, but was looking to switch/cancel my membership with only 72 hours notice. If you're considering joining, I would strongly recommend getting your billing dates, cancellation terms, and membership end date clearly documented so you know exactly what you are paying for.

Nice gym! Smaller but has everything I need. Much more staffing since the change in ownership…read more Friendly people and staff