I actually really love the Lockport location even though it's smaller Everything is sectioned off appropriately instead of one big space. For the most part it's clean, soooometimes the bathrooms need some work. But everywhere else is good. I use the 30 min room which some locations dont have and that's where I feel most comfortable. I love the massage chairs and I use the red light along with the tanning. Everyone that works there is friendly and helpful. It's my favorite location!! read more

If I could give this gym zero stars, I would. The recent equipment redesign has made the gym significantly worse. Instead of adding equipment, they removed useful items and scattered the remaining machines throughout the facility, making workouts frustrating and inefficient. Equipment is no longer organized in a way that makes sense, and members are constantly searching for what they need. I've spoken with many longtime members, and the overwhelming feedback has been negative. These changes have hurt the overall gym experience, and based on my experience, I would not recommend this facility. Pissed off member! Ha...I got a response that was pointless from them. Here's mine back.... Thank you for proving that nobody actually read my review. I don't have equipment suggestions. I have a complaint about a poorly executed redesign that removed equipment and turned a previously organized gym into a scattered mess. The fact that management's response is "tell us what equipment you'd like" tells me you still don't understand the problem. The problem is what was already done. If corporate leadership spent ten minutes talking to members at this location, they would hear exactly what I heard from countless longtime members: people hate these changes. The layout makes no sense, the equipment selection is worse, and the overall experience has declined. You don't take out equipment! You add more! My review stands. The redesign was a failure, and the response to member concerns has been just as disappointing!!! read more

They advertise no sign up fees then a 49 dollar charge automatically came out of my checking account for an annual fee was never told about this quit helping yourself to my hard earned money you suck I am canceling as soon as possible and sticking with my other gym read more

I love this gym and location but I really wish they'd get newer machines. Rowing machines barely work, I have to switch treadmills frequently because majority of them do not feel safe to run on. Staff is friendly and facility is clean but this gym needs an update! read more

Good clean facility, I've never had any issues while working out. I usually go really early in the morning to avoid crowds, and it's within walking distance for me so super convenient. Cleaning stations are always stocked with paper towels and disinfectant sprays. I took a break during the pandemic and started going again 2 weeks after my second vaccine dose, and I feel pretty safe since I purposely go at times where I can maintain distance from others. As far as customer service, I don't have much to go on - I signed up online, picked up my membership cards without a hitch, and haven't had much interaction with the staff outside of the smiles and nods since I go often enough for most of them to recognize me. And that's about the amount of interaction I'd like, so no complaints there. read more

just started coming here & I love it . it's really a peace of mind , they have everything the other gyms have besides I wish they would add a sauna . but they keep it clean here & the staff is respectful :) read more

So they can only be open half the time due to COVID and the need to deep clean. Which is obvious not happening due to dust and small trash being in the same spot day after day after day. Risk of life is the reason, Yet if I want to cancel I must come in person? Clearly using the virus as a excuse. Thanks for proving my point and refusing to let me email. read more

Employees we're disrespectful and unprofessional. They lied about day pass usage and kick me out. The employees being mentioned are Myles and New Member. Very dissatisfied and disappointed, won't be coming back. read more

If we went during peak hours, smith machines and stair masters are almost always taken up but otherwise everything seems clean. I see employees walking around cleaning. read more

The employee, Andrew, was very friendly and welcomed us in. Great humor as said before!! Very hardworking.

Kristy is the best trainer at Lockport Planet Fitness! She develops workouts to meet your fitness goals! The club is always clean and the staff is very friendly! read more

They routinely lie to their customers. It has been several months now since the handicapped shower broke down and they keep fabricating phantom problems. First they claimed that the grout on the tile floor was bad and had to be sealed. After that lie got too old to be believable anymore then they adjusted the temperature of the water to full hot so no one could use it. Then they falsely claimed that the water pipe was leaking inside the wall. After I advised them to stop making excuses and that the hot water could injury someone they then adjusted the water to be too be so cold that no one could use it. And, then they took the shower curtain down.....I even offered to fix it myself !!! The shower is not broken....It is highly doubtful that it has ever been broken. All of their fictitious actions at planet fitness were wanton and wilful. If this conduct does not stop I will make a formal complaint by way of certified motorized affidavit to the City manager of the health department for citations and sanctions. These people lie almost as much as old De Facto Donnie Demento Dictator. The shower is not broken and likely never was. read more

This is a great fitness center. I can workout without hearing people drop weights and grunting or screaming that they have gotten a good pump. I just want a place where I can get a great cardio workout and get some weights in. I don't want to be a body builder, so this is the place for me. I feel very comfortable working out here. The showers are better than what I have at home. The staff is very friendly, and the trainer Darcy is fun to workout with. If you are a BlackCard member you get to use the HydroMassage. Oh, wow. They are a water bed put to the Uber max. So awesome!!!!! Lockport has a great place to workout. The members are very friendly also. Planet Fitness is GREAT!!!!!! read more

The employees don't seem to be on the same page and you can't get a solid answer from anyone about cancellation and dates. Cancelled my membership on the 11th because one of them told me to cancel before the 13th. Then I got charged today and the woman on the phone was being extremely rude and said that I have to cancel before the tenth no one is on the same page there. read more

I have been a member since the end of January and I bring my son as my guest every time we go. Today the person at the desk tells my son he can't workout because he isn't in the system and that in order for him to work out he needs to show his ID and fill out paperwork which we already did the first time he came with. I explained that he already did this but the idiot at the counter said unless he does it again he can't work out. I asked him for the name of the manager and he stated he is the manager Bobby Smith. I will be canceling my membership because of his rude tone and lack of organization. He is really a jerk! read more

I worked out here for a good 3 months or so. Staff and facility were nice, until I met the manager. He couldn't find me in the system and told me I had to do the paperwork and show id. I refused because I did this once I first joined. Also, he was extremely rude to my mother and myself. Once my mom said she was going to cancel her membership, the manager said good. Shows how much he loves members. Completely done with this place. P.S. Managers shouldn't have to write reviews on their own place. read more

Been member before COVID went in feb to put my account on hold and was told I could until I wanted to come back because of COVID but charged me for 4 months and went in today and told them that I was charged and was told he could give me June for free and nothing they can do. Serious steal money like that is not right. read more

Finally, Lockport has a gym that's clean, simple, and inexpensive. The staff is friendly, and it's open 24/7. I don't use the tanning beds, so I can't really comment on those, but I love the gym. read more

Excellent customer service! Moved from AZ to IA then to IL. This is by far the best service I've had at a planet fitness. Staff are super friendly, equipment is on the newer side, and it's super clean. I'm a stickler for cleanliness. Overall I feel comfortable coming here and sweating my ass off. The people that come here are also friendly, I never feel intimidated for trying out the weights. If anything people helped me out! Anyway, if your looking for a great, inexpensive gym, this is the one you should check out! read more

Do not join Planet Fitness in Lockport IL. This franchise owner has several facilities and lot of the rules are not customer friendly. I repeat do not join this fitness center the experience is overall negative. Charter gyms don't have near the restrictions and are more customer friendly!!! read more

I'm a military member I was a reservist for a while and got sent down to fort campbell for a few months and they won't let me cancel my membership at the one down here so I called here and they said I had to come in person and the person on the phone was confused on how to help me less then a week later I still get charged late fees and more then I had to pay for missing 2 months I didn't know my payments weren't going through on there side and I still get charged like double on what I actually owe. read more

Cleanest gym I've been in and I've been in many. Very clean. Staff and members are great. Very nice place.