I'm extremely uncomfortable working out at this Planet Fitness location on Orangeburg Ave in Modesto. On multiple visits, there were men lingering around machines without actually working out--just standing, staring, and making women uncomfortable, especially near the StairMasters and treadmills. There should be staff actively monitoring the floor to make sure people are there to exercise, not loiter and gawk at others. That lack of oversight completely ruined the environment for me and made it feel unsafe and unwelcoming. I won't be returning. I've since joined Hotworx a few doors down, where I feel much more comfortable and supported, and where the atmosphere is largely women-focused and respectful. read more

I've been a PF member since they opened. Never had to leave a review on Yelp but my experience today (Saturday May 15,2025 at 8:20 am) is reflective of my usual experience when checking in. Seems that PF owners/management don't even train their staff or they choose employees who lack any customer service skills. At the time of this writing, I'm at PF using the elliptical. It seems the staff isn't aware of the 10/5. Planet Fitness policy that states : staff members are expected to acknowledge and interact with anyone within 5 feet of them. Since I knew of this rule, when I entered to check in today, there was 2 staff in the front (Hispanic guy and a dirty blonde girl). Soon as I went close to the scanner, the dirty blonde girl looks at me and moves away from the scanner and the guy just stands there) and just lets me scan my phone. No hello or "have a good workout" This hasn't been a first time with that girl. Seems that's just her personality for being a Gen Z. Maybe management needs to retrain the staff about the 10/5 rule since I've mentioned this already on Google review weeks ago. Clearly, nothing has changed. But to all PF members or potential people signing up, just observe how the staff greets or not greet. There are some good employees who do greet when I work out around 6 am weekdays. They usually are the guy PF staff so just not trying to say all have no manners. But hopefully management will look at the time I stated and see who was working this shift. As for machines, no complaints. Can get crowded but just work around available machines. read more

Planet Fitness - PF employees that lack customer service skills to do the simplest thing of following the Planet Fitness 10/5 rule - Gyms Near Me - Modesto, California

This is definitely not a judgment free zone. I was harassed by a man here full grown man came up to me telling me I need to get up because I took his seat. I defended myself by telling him to leave me alone. He told the manager and the manager was entertaining him. he kept trying to force me to get up and I told him I will not and when there was a machine just like the one I was sitting on was open. I told him to sit on that one and he said no I want the one you're sitting on and the manager was entertaining it so I was a bit rude to the manager because I felt like she was also harassing me .so I got kicked out out of every location for defending myself. The manager treated me so bad she always looked at me weird when I walked in. I knew she didn't like me. I think it's because She's prejudice towards lgbt read more

This gym has consistently broken equipment that will not be fixed for weeks or months and if it does get fixed it will only be done half ass!! All the machines are in a poor state of affairs! They should hire staff that not only mans the desk but also is able to fix some of the equipment. Make it a work requirement and pay a little more. Will probably save money in the long run from loosing customers to other better maintained gyms. read more

Planet Fitness - The outer thigh machine- broken for weeks! - Gyms Near Me - Modesto, California

Free water for god's sake. Basic human necessity? look I get it. You're trying to save the business. You're also trying to make sure that nobody messes with your bathrooms. I get it but water are you kidding me to be a member? You must sorry you have to be a member to get free water right anyways I give it a five star but that's total BS. Thank you for your time Mr. Godfather master president Optimus Royal thank you. read more

If I could give 0 stars, I would. Everything is always broken and it's way too busy for them to leave machines out of order. Not only that, but there's 972 teenagers in there due to their promo for summer glued to their phones. I also can't believe the staff. They are all so incredibly rude. I travel for work so I visit lots of PF locations and this one is by far the worst one. read more

This was my first time at this gym. I was looking for a membership for which I could use unlimited and also in Stockton . At the counter, the young man who help me made it very easy. You end up signing up online and downloading their app, which is how you check in. I feel like $25 a month for unlimited is very fair considering all the amenities. read more

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They have roaches at the Modesto, Orangeburg location. Canceled my membership in January due to the roaches and there being no hot water for showers for several months. Mentioned this to the manager several times and all they said was the water heater got replaced last year. Charged me in Feb with a late fee. Notified staff about roaches in January and when I talked to the manager Xilonen today she said no one told her and there has been no pest control out there. The manager said she doesn't have a supervisor and she is the highest up and there is no one I can talk to to resolve this. read more

Planet Fitness is a great beginner gym and I am grateful to be near it. Thank you to Julie in particular for being an amazing employee. She has been so inviting and supportive on my journey. She is an amazing employee and creates a welcoming atmosphere. Planet fitness will definitely be one of those forever gyms for me . read more

I was finally offered a refund for the months that planet fitness decided to charge me the same amount for lower tier membership after MONTHS of back and forth, and now the regional manager wants to confirm my bank account for the refund but won't answer the phone or apparently read her messages. When I call they ring you through to speak to a representative and then hang up lol. You guys are so lameeeeee read more

Great place to work out. The machines in the circuit room need attention, many are not working. Also, can someone clean all the mud balls off the floor? They mop every day, but the same mud balls have been there for months. It's annoying. read more

Planet Fitness claims to be a "Judgement Free Zone," but I felt judged every time I walked in. The staff are rude and unhelpful, and a lot of the machines are constantly broken with no urgency to fix them. What's worse is the way they treat people of color--cold, dismissive, and disrespectful. No one should feel unwelcome in a place meant for fitness and community. I won't be coming back. This location seriously needs to work on customer service, equipment maintenance, and treating all people with respect. read more

If I could give 0 stars, I would. Everything is always broken and it's way too busy for them to leave machines out of order. Not only that, but there's 972 teenagers in there due to their promo for summer glued to their phones. I also can't believe the staff. They are all so incredibly rude. I travel for work so I visit lots of PF locations and this one is by far the worst one. read more

My family and I have been going to this gym for a few years now. We enjoy the atmosphere and the workers are always friendly. We especially enjoy working with Ariel. She's always willing to help out with any questions we have and also helps out with memberships when we need help with that. The gym is always clean and we always enjoy our workouts there. read more

Super nice and friendly staff. One woman seemed like she was new to the job and I could see a different blonde woman training her and being super helpful towards her. Love to see it. They also helped me change gym locations easily and also helped me obtain my lost items. One thing I have to say is that it takes them a while to fix broken gym equipment. At one point there were just a bunch of "do not use" signs on a couple of machines that I personally used which sucked. read more

I've been going to this gym for years and I have to say Julie is a true gem at this gym! She's always welcoming, friendly, and full of positive energy. She's a big reason this gym feels like a community. Thank you, Julie! read more

I paid (in full) for what i thought was a 2year membership for 2 grand daughters. My girls informed me they expired, but i knew they had at least till the end of this year. I called PF (Briggsmore) irritated over the expired memberships. Ms Ezzy is the manager and i explained my concern. Pulling up the paper work she said it was purchased in Sept. 2023 and I rudely spoke over her before she could finish talking letting her know it wasnt 2 years yet! Ms Ezzy let me vent a few more concerns then politely explained the 2 memberships were each on an extended plan for $199 (18 months) not $99 a year like i had thought. Ms Ezzy I apologize for any rudeness on my part. Thank you for being patient with me, for nicely explaining what was my mistake, and above all for being the most professional manager I ever encountered. read more

I've been a member for years and I can say this is by far my favorite one. Not only do staff have amazing service but so do management. front staff girl Julie is so sweet in the mornings. I will recommend this place to my family and friends! read more

Free summers for kids should have a designated time frame in the mornings. Adults get off work and want to workout and the kids sit around on the machines talk to friends and play on their phones. Takes extra long to get your workout done wihen the students are just hanging out for free. read more

Gym is pretty good and has good equipment quantity unless it's primetime. Usually from 4pm to 10pm you will not be able to use any of the smythe machines to do bench press or shoulder press because all machines will be taken by females doing squats. Good luck getting a turn as the girls will be there for hours staring at the mirror. Will have to look for another gym specifically for this reason. read more

Great equipment and atmosphere. PF is constantly on top of equipment and staying modern with the dwelling. read more

We actually visited this out of town planet fitness because we are we are a black card member so we were able to visit this establishment and utilize its services. We liked it. The staff was friendly and it was clean. All the equipment was working and it had pretty good background music. read more

The gym id filthy. Even after repeated complaints there are still hairballs in the matt area and along the walls. Equipment and ledges not dusted and the floor has papertowel debris. Just lazy staff. read more

Ever since they do the free summers for high schoolers, there has been equipment broken down. It stays broken for weeks-the whole summer even! I'm all for keeping kids healthy, but there needs to be supervision. I've been in the locker rooms listening to young girls plan an illegal distribution, if you know what I mean. The air conditioner has been broken for over a week and the staff isn't experienced or attentive (select few are super nice). My family plans to cancel soon. They should offer free membership to those who have a parent attending the gym. Pay a little bit more for a better and more clean gym. read more

The setup for this location is excellent. Something about it feels comfortable compared to other gyms. The front staff could be friendlier, and the equipment could be repaired more frequently. One staff told me the repair person doesn't come in when scheduled or even want to do their job, which makes sense because so many machines are marked "out of order" or they should be! read more

Ok, I'm not actually a member yet. I'm a Senior with an Advantage Plan that allows me to get myself into a program that might hopefully help me to drop those extra pounds that I have managed to add over the last several years. This is one of several facilities I can choose from. Being old, short and more round than I'm comfortable with, I dropped into this club when I felt it would be very slow. A young guy named Jadeyn took the time to show me around, explain the different equipment and make sure that I knew that the space was nonjudgmental and ready to focus on meeting my needs. Having read the various reviews by others, I can honestly say that the space was clean and I didn't see any equipment taped off or marked as out of service. And the massage chair(s) alone seems worth joining. DEFINITELY worth a look! read more

Every time I go, the music is way too loud. I can't even hear my own music and I have my headphones turned all the way up. I have asked to have the music turned down, but to no avail. read more

Month after month the matching have sat there with broken equipment, many...months with adding more matchings to the list of broken equipment. Having more smith matchings and benches would be nice as everyone working out are constantly baby sitting them trying to be next in line. read more

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I've Been To A lot Better Gyms . Only Reason I Come Is Cause It's Within Walking Distance From Me . But This Place SMELLS EVERYTIME I Walk In , During Day&Night , LIKE HOW . It's Hot , Equipment Is Broke All The Time . Idk , Like Is There No One Cleaning ? Do They Not Check On Up On This Place . Why Is There No AC ? Place Could Use An Upgrade . read more

This is ridiculous that all the cable machines have been broke for months. Instead of working out I'm sitting here writing this review. I never given any business a bad rating but this is getting really frustrating. The same excuses are given every time that parts are coming it'll be fixed soon. Over 3 months already and still nothing is being done. We shouldn't have to pay for membership fee if we can't even use it. Get this fix management your excuses aren't cutting it anymore. On top of the cable machines half of the other machines are broken also. read more

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There's been several equipment that has been broken for over a month now (step-master, hip abduction), and this week there were 3 more that had broken signs. And the bicep curl machine in the yellow room (circuit room) that is severely worn down. Where is management to resolve these broken machines. Update since my last review. 2 out of the 4 stair master machines are now out of order in addition to more machines to work out the lower body. How long does it take to get this resolved as now more equipment is becoming out of order. read more

Good staff, lots of great equipment! Great place to get started on changing your life! I have so much motivation to go and am never disappointed with my experience! I will say that with the black card you CAN bring a guest and they can use the equipment but not the massage chairs, tanning beds, or red light therapy! They did NOT tell me this before signing up but in the policy it is clearly stated. read more

This planet fitness location is really nice compared to the ceres one only gripe I have about it is that they don't have enough towels out to wipe down equipment, other than that it's got everything else a planet fitness has. read more

This is a very friendly gym with good staff. The changes lately have been very nice. I always see staff cleaning and they are able to answer questions for me about the machines so I don't feel clueless. read more

Definitely won't be back at this gym again. Tried out this location with my Black Card membership and after my workout when I got back to the locker room to get my gym bag my lock was missing and my bag was clearly tossed to the ground. God forbid I had anything valuable in my bag except my wallet with a few credit cards. I instantly reported it to the front desk and the girls in the front had absolutely no care in the world almost like I was interrupting the two girls conversation. They did recommend not to use the locker rooms anymore because lockers being broken into was reported on a weekly basis. I live closer to the Briggsmore location anyway and the new one on Pelandale is opening soon so I for sure won't be going back to this location. read more

Small and very overcrowded now that the hours have changed. Which is a major disappointment. I specifically joined Planet Fitness because it was open 24 hours. It fit my schedule as I work overnights, so on days off I could go in and even when I get off it wasn't too bad. I also have terrible gym anxiety and get anxious in large crowded spaces. Which is all this gym has become. You can hardly get on anything since lifters hog machines or weights all hours of the day now. Terrible experience now and looking to take my business elsewhere where. read more

Went in for the free 3 day pass, was charged $20 because you had to download the app and i did not have my password correctly. The gym only has one machine for most popular exercises so had to wait on most instances so could only do a half a workout as the place is full with people. Unfriendly, unhelpful staff. Too many people. Not enough equipment. I do not recommend this place. read more

10 Pcs of equipment broken for over 3 months! Unacceptable! I was told they would be fixed when the remodel is finished! WTF!

the manager jazmine is extremely rude i am being charged every week and i never signed up for this gym warning to anyone thinking of signing up here look up better business bureau planet fitness graded F read more

Equipment is always broke for months. The air conditioner has been broke for 2 weeks with temperature over 100 degrees everyday.