Been a member for years. I toggle between Elgin and St. Charles locations. Both gyms are great, always clean and never too crowded. Equipment is good quality, modern and well maintained. Free wifi keeps the music flowing. Massage table/chairs are awesome too. If you're into classes, pools or power lifting, this isn't your gym, but for anyone looking for a well rounded workout at a super reasonable price, Planet Fitness is a great choice! Highly recommended. read more

Overall Planet Fitness does a bang up job in terms of providing a quality health club experience. The basic membership at $10.75 a month is a good deal if you don't mind being restricted to one location and not have access to premium amenities such as total body enhancement, tanning, and massage. The locations are well equipped; however, some will not have the total body enhancement or stair stepper machines. I recommend checking on line if you want to know if a location has a specific machine or amenity. I want to take a moment to provide some information regarding the total body enhancement because it is a fairly new technology. It looks like a stand up tanning booth. Unlike a tanning bed though it does not emit ultra violet light so it will allegedly not cause cancer. The claim is that the red light (it looks white but they call it red) will eventually reduce fine lines and promote collagen growth of the skin. I have heard that red light therapy is used in high end salons and Doctors offices. The claim is that it will take 2 to 3 twelve minute treatments a week for 90 days to notice a difference. I have only been using it for about three weeks. In about two months though from when this is written I would be happy to provide information about results if you message me. read more

I have been a Planet member for 2.5 years and I have truly grown to love this gym. The staff is very friendly and I never feel like it's too crowded or too intimidating to get my workout done at this location. The facility is well kept and the machines are never out of order (if they are, they are fixed quickly!) I wish the space was a bit larger, but I have managed to find spaces that work just fine. read more

This rating is just for this location, not all of the Planet Fitness locations. The good: great parking, new location, never crowded Not so good: it's cold in the building. They have 2 giant fans that don't just circulate air, they give the entire building a strong breeze. It's difficult to fold the paper towels due to the strong breeze. The management won't lower the speed of the fans. I have asked on numerous occasions. The televisions are up too high for the entire first row of cardio machines, the row with the elliptical machines. They aren't so bad on the last row with the treadmills. There also is no spacing between the machines. If you want to clean off the machine, you need to go all the way down the row to get to the paper towels and cleaner. This location has a very odd layout. It's only about 8 minutes from my house but I usually go to the Elgin location, because of the high televisions and breezy conditions. There is hardly ever more than a dozen people at the gym when I've been here. I don't know how they can survive with so few people that show up, unless it's packed early morning or late evening. read more

Is good for what it is trying to be which is a gym for people who are not too serious about weight training or can be creative with limited equipment/weights and primarily want to use cardio equipment. Pros: Staff is great Cheap Pretty Clean Cons: Dumb Bells only go up to 60lbs Only smith machines/no squat racks, barbell bench press, or free weight ez curl bars. No scales (so weird), give away candy at the front desk (like a dentist giving out taffy as you leave), put out pizza which stinks up the place once a month (ya this is a gym I couldn't believe it the first time I saw it!) Overall kind of a bizzaro gym but it looks like their business model is get as many virgin gym goers to sign up at a cheap monthly rate so even if they end up not going very much they will not cancel their membership because its only$10. read more

Been a member for almost two years now. Facility has generally been maintained well. Ability to get to the equipment in the morning is very good. Cleanliness is very good in main areas. Areas I'd like to see improvement is men's locker room could get a little more attention and the staff should try be a little more engaging with us regulars. read more

I've been at this gym for a few weeks now. I go really early in the morning. Always greeted by friendly staff, the place is always very clean, and I feel comfortable working out whenever I go. I gave three stars though because I totally disagree with their practice of providing a big bowl of candy when you walk in, free bagels on some days, and free pizza on other days. Why not offer fresh fruit like bananas and apples or something? This is the one thing that just does not make sense to me. read more

Nice location. Always clean. Friendly staff A little crowded right after work but you'll always find a machine to use. read more

Employees are super awesome. Gym has a really good vibe. This gym really makes you feel like you belong and don't feel like you're being judged. read more

My underage child signed up online and lied about her age. When she went in to get her membership card and no one bothered to check her Id. When I found out about it I called to cancel her membership and they told me she could not get out of the year long membership even though she signed the contract ILLEGALLY since she is underage. And that it isn't their policy to check the drivers licenses of new members. So now, not only is she stuck with a year long membership she can no longer work out there. Planet fitness really needs to change their policy and have everyone show their identification. I will taking this to the corporate level. read more

Super friendly staff!! Very clean, and they are constantly cleaning which is awesome! I prefer to go in the mornings when it's not very crowded. The evenings are pretty crowded but not too crowded that you can't get machine. Only thing I would change is more outlets and mirrors in locker room. Lots of women getting ready for work in the morning and could use a couple more to help with blow drying hair. Highly recommend this location !! read more

Over all really happy with this gym. It is newer so there's never more than 20 people at a time, but in sure that will change as it grows in popularity. There are plenty of treadmills, elliptical a, bikes, and weight machines as well as a few circuit rotations if you don't have a target area to work that day. The class schedule is a bit odd, it's mornings and day times only, not much after work hours. Very clean, a bit breezy with the industrial fans all the time, but great environment. read more

I had a membership for about a year at this planet fitness & I loved it! The equipment and locker rooms were always clean and the employees that always checked me in were very friendly. It was a deal for only $10 a month! I had to cancel my subscription however because I had gone months without going due to the business of work and school. I went to cancel my membership and the male assistant manager was extremely rude. He was very short with me, extremely hard to hear, and said all of 4 words to me which was only when he asked why I was leaving. For being an assistant manager I'm surprised he acts that way and gets away with it because he ruins the image of such a good business. Loved my overall experience of this location, the assistant manager was the only part that left a bad taste in my mouth. read more

Great price and location and generally kept clean. Most of the time not too crowded. Pizza Monday on first Monday of the month is really mean :) Good experience overall! read more

Stretching area is cramped. Other than that, great location. Bathrooms are well kept, kind staff, well maintained equipment.

I really like this place. Go there often and everyone is pleasant enough. Never crowded. Has everything that I need. Atmosphere is nice - not too hot not too cold. Very clean. Well maintained. Parking great. Bathrooms good. For $10 a month what's not to like! read more

I am a member and believer of the concept of being able to 'start-n-stop' a membership based on personal schedules / demands and Planet Fitness offers this concept. But, but, but, this location has a huge issue with hot water heaters in the shower. So, if you are ready to take some cold showers after a workout, it might work for you (seriously)! I have noticed a consistent pattern with the hot water heater not working approx 3-4 times a month at random times. You will be told, that it is like a coffee machine, and it takes time for hot water to come thru, but when you turn on all 4 showers for 7 to 12 minutes, and water temperature is just pure 'cold', you know something is wrong. Other times, when it is working, it will take the typical 1-3 minutes, which is just like at my 2nd floor bathroom at home. Some front desk folks will care, but others have 'accepted' the situation since so many have complained and faced it, and it has just become a joke of the day with clients when it just randomly ooze out cold water. And, surely, when you complain a few times, you will be told that they will call the plumber, but it's been 6 months that this facility has been open, and customers have said that it has been this way since day 1. So, putting on the sweaty clothes back on, or the replacement set that you brought on the top of the sweat, just means that you are going to walk away ticked off, taking all the fun out of having a 'good workout'. Hope management, or more importantly the Franchisee Owners read this and make some 'huge' alterations, otherwise, being that there is no contract, it might be time to switch to another gym! Yes, sure, slightly higher joining fees, but at least a hot steamy bath after a good workout, is a great feeling to have when you walk out of the gym while it is 10 to 40 degrees out there (winter time as I write this review). read more

Very disappointing. Lousy Customer Service. Talked to the manager was of no help at all. Refused to give me contact information for the owner. Said tough luck go deal with corporate I have no desire to help you. read more

AMAZING staff amazing location. Staff is incredibly nice and friendly at all times of the day. The store is super clean and always being cleaned. I attend this gym 4-5 times a week. I love close to another location but MUCH prefer this one read more

My husband and I joined a few weeks ago and we like it a lot. It's always a clean and friendly atmosphere. There are always machines open, even in the evening when it seems busier we never have any issues finding open equipment. I can only speak to the women's bathroom as I've never seen the men's but it has always been clean. There are multiple showers, including one handicap shower. There are plenty of lockers of varying sizes for you to use if you bring your own lock. There's also a scale, hairdryer, and mirrors in the bathroom. They have two water fountains and a water bottle filling station. The atmosphere here is nice. People seem to be polite but mind their own business. They have TVs that you can listen to if you bring headphones in to plug into the equipment. It seems less busy in the middle of the day. We enjoy coming here! read more

Great price, employees have great customer service, clean, a lot to offer. There is a stretching area, hydro massage area, weight area, 30 min interval area, total body enhancement, tanning, chair massage area. You can bring your kids with you to work out as long as they are 13 and older. read more

I really enjoyed Planet Fitness for the time being. The only reason I gave it 4 stars is because they don't have high enough weights to challenge my husband and don't have classes like Yoga and cycling. This is the only reason we changed gyms. Other than that the customer service was good and the gym was clean. I loved the tanning beds and the fact you can actually listen to the TVs while on the treadmill. Also their circuit was super helpful and fun. read more

Unbelievably clean gym, nice people, everyone respects everyone and they have everything I need. The reason I gave a 3 star is because an employee named Dan j believe , is extremely..: odd. I was working out a few days ago and he was standing by the bathroom and looking at everyone work out. It was straight up creepy, wasn't saying anything he was just looking at people. On top of that from what it sounds like he doesn't know jack about personal training. I don't know there's just something off about him and I don't like I. He makes me want to figure out when he doesn't work so I can come in and work out. I might switch gyms.... read more

Ive been at st charles PF for almost a year now & just recently i have been extremely disappointed. Today was my last straw. They have a new team member working up front, young male, blonde hair, blue eyes, his hair is usually spiked up (i dont remember his name) but he was working today at 12:00 when I went in. Came in & needed a new card because i lost mine have done this before no problem, well they have a new team member working the front desk so it took a little longer than usual. The person he was helping before me was also just as angry because he told her that he was unable to help her & she walked away. So when he came to me he was a little nervous & he clearly did not know how to activate a new card for me. I didnt mind at all, he went back to grab another young girl that was working but sitting in the black card lounge just sitting on her phone. Meanwhile theres about 4 people waiting. He didnt know what to do & finally when he asked for help she took a while to get up. After that I got my card. Well towards the end of my work out, about 45 min later, she is still sitting on the couch on her phone & i ask to tan. This same boy working front desk told me "There isnt any clean beds right now" i said ... okay well we will wait & he proceeded to say " there is cleaning stuff in there if you want to go ahead" i said no we will wait for you to clean them & he walked away and helped another person waiting. I will no longer be coming here anymore, thanks planet fitness. read more

The only reason I would give this gym two stars is because the gym itself is nice and all of the staff are very helpful. However, they have now charged me $80 and I haven't used this gym, and have tried to cancel my membership, for the past two months. I tried to cancel but since I moved they told me the only way possible for me to cancel it was by sending in a letter. I got the letter sent on the day that the yearly charge was supposed to go through and they still charged me (mind you I had only been at this gym for a month and they knew I was only going to use the membership for a month and then cancel it) So now I have paid about $100 to use this gym for one month. Even though I got my letter sent in, they still charged me for February, this month, when I haven't been to the gym since late December/early January. I tried to go in to cancel my membership but since I moved across the country, they wouldn't allow me to cancel it at a different gym even though I had the black card membership which I can use at any gym. I got this gym membership because of it's low cost so it's highly frustrating that the only option to cancel was to send a letter in and even more frustrating that they continue to charge me. Don't go to this gym if you're planning on using it for a short-term because they make it nearly impossible to cancel the membership. read more

This is the closet location to my job. Therefore, it's convenient for me to come workout during my lunch. Except they have a $5 fee that we are required to pay just because it's not my normal location and because I do not have a black card. The black card has different amenities that I do not use. This is unfair and very misleading. I will be canceling my membership. This is the ONLY location that does this. Weird considering how small this location is. read more

Do not go here. There are way better places. Also they will continue to charge even after you have cancelled for a legitimate reason.

This is the fourth planet fitness I've visited with my husband and by far, the worst. The black guy working tonight Dwayne, had the worst passive aggressive attitude I have ever seen out of any employee ever. My husband is white and I am black. There is a considerable amount of racism aimed toward white people amongst the black community, whether admitted or not. I grew up in a racist black family and I can usually pinpoint discrimination. This guy was prejudiced. Not only that, he did it with a big ol' smile. Maybe he was angry that I asked to shower while he was beginning to clean the women's locker room? Maybe he was angry because I moved away from him after seeing him leering at my butt while using the stretch room? Or perhaps it was my white husband? Maybe a combination? The club was clean, a little small, but but the equipment was clean and in order. Dwayne was disgustingly rude. He practically refused to give my Black Card member husband tokens for the massage chair and was rudely indifferent to the BROKEN massage bed. Nasty, rude, rude. If it were not for the other clubs, we would cancel our memberships. He cleaned the whole club (including everyone else's mess) except the one chair I used for the stretch room at the beginning of my workout. He demanded I put it back like I worked there? I understand asking when I was out on the floor or even before showering, but he waited until in was about to walk out the door and gave me this passive aggressive ass smile? I know a bitter old black man when I see one. Ok, be bitter but don't take it out on members. Don't put your job in jeopardy for your pride. read more