This store never makes any sense. They are selling clothing from Rue 21 circa 2007, but wouldn't buy my skims set? Also told me they would take 10-20 minutes and took 45 minutes. Workers were nice enough but I have doubts of their fashion knowledge. Also paid me $33 for a new pair of timberland boots, 2 brand new Zara tops and a pair of camo cargo pants... Unfortunately the negative hype surrounding this store is true. I would suggest selling things on Facebook marketplace instead. Buying wise, clothes are either outdated or overpriced. SHEIN heels for $12? They are cheaper on SHEIN. read more

I got great jeans! 2 belts! Total 3 pairs of pants and a fucking couple belts for like $26 dollars!!

It's such a dice roll with this location. It depends on who is working and what they think of you. I've had excellent service here from some really sweet young girls, but two nights ago I had a negative experience with a young girl named Atson/Addison? She had slicked back hair and a pink hoodie on. She was passive aggressive upon intake of my clothing and I had a feeling she was going to do something with my buy. I checked up later and saw that she was the one going through my clothes, and when I went to pickup my buy, I had a brand new Yeezy gap hoodie that I had brought in WITH TAGS that she had removed the tags on and only offered $4-7 for it approximately. I've never had NWT items damaged by a BST store - if I had felt the manager would actually help instead of trying to help this young girl avoid the issue I would spoke with her then however they were very much trying to angle their bodies away until we left the store. It's really a shame because previously I really had felt that this store deserved better reviews. They usually are much kinder in my experiences and it's sad that a select few rude ones ruin it for everyone. Young management is understandable but don't allow your employees to be disrespectful please. We're alll in the same place; just because you're behind the counter or non-POC doesn't make you better than anyone else :-) read more

Kinda surprised by all the negative reviews, but I only came here to shop not to sell. I've been getting into thrift shopping more this past year and thought the selection here was pretty nice and the prices were fair. I found a few cute items and even my boyfriend found some stuff he liked. I think I like the clothes here more than what I've been able to find at Goodwill and The Arc. Would definitely check this place out again. read more

It seems every Plato's closet is the same no matter what city or state you go to. They say the same spiel when you bring In clothes. "Out of style" "worn" " stains" etc Brought in a bag of clothes here. Apparently it was checked by a girl name jazmin. Friendliness I'd rate her a 5/10. Have they not seen some of the clothes they have on the racks? Some are stuff I wore in high school which was 15 years ago. I think it's funny how you buy a clothing item from them, decide you don't want it and bring it to sell it and they say it's out of style like uhm I just bought this less than a month ago. What I learned from this store: keep bringing in the same clothes they deny, eventually someone will put it in the buy bin. read more

Last time we were told we absolutely could not try on any clearance. Not even jeans, which you cannot return because they're clearance. The owner actually replied to me and said that is their policy, which I found ridiculous.This time they had no problem with us trying on clearance. I'm surprised they accept Shein clothes. Low quality clothes that you can get cheaper if you bought them off Shein yourself. Sweaters were in such bad condition too. One of the workers there was awesome, she picked out several items for my daughter that we ended up buying. I believe her name was Vanessa. She was so helpful! read more

Amazing people who make the experience great. Autum and Lucy helped me during my obscenely large haul and were the nicest. I had a very hard, and long day and just wanted time to myself and they didn't rush me and were so sweet, and talked to me like we were besties. I wasn't expecting to come out so pleased but the customer service is excellent. Thank you so much ! read more

First of all, shout out to Daisy who is awesome all the time, as is the case with most other girls here. She's helped me out multiple times and has always been a ray of sunshine. Secondly, HOWEVER, upper management here is garbage. This past summer I came in every couple days to rack up stamps for their passport promotion, which, if you receive enough stamps, earns you a $25 gift card. In visiting the store so often during that period I purchased quite a few things. Once the passport event ended I submitted my passport with more than adequate stamps at the counter for the free gift card. I was told by the woman who helped me that I was too early and that I could come by later to get the gift card. Fast forward to this evening, I stopped by to try again at receiving my gift card whose stamps I earned with visits & PURCHASES, and was told that I'm too late and the passport promo has expired. There just so happened to be a manager meeting ending and I spoke with a manager who told me that I'd have to spend $50 to receive my gift card. This was never a caveat and the passport plainly explains a free gift card is given in exchange for earning stamps. The upset and rude manager (young/middle aged with dark straight hair) said "that's just how the promotion works, that's how you get the gift card". I even offered to shout out their store on instagram in exchange but that didn't seem to interest them. Anyway, suffice it to say I'm going to pursue alternative methods of buying zero waste clothing moving forward, like the hundreds of options online, and skip the oh so disappointing Plato's experience. If Plato's considers making it right I'll update this review. I don't understand how most of the girls are so sweet with a manager with the disposition and charisma of nonfat milk. read more

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Honestly seems like the girls are just looking for clothes for themselves and not the store. They said it's only a teen store so they only want stuff for teens. They also said that they are currently only looking for winter clothes. I took in brand new never worn Levi's jeans... you wear jeans in the winter. They also said they were stained when again, they are brand new. From what they advertise, this store is for teens and young adults. Im literally 22 and these stuck up girls act like im 40+ . horrible service. read more

I hate the ambience in here so much, I can't imagine how it is for people with sensory issues. The lights are so bright and the fitting rooms are so tiny, but on top of that, it's incredibly overstocked and overwhelming and the music over the intercom is muffled radio, with 50% of it as people talking. I've never run out of a store so fast in my life :( The people working there were so kind, but I don't know how they can stand it in there. It was insane. read more

I had three bags of clothes they went through one. Which I brought in Lulu lemon, Aritzia, Steve Madden, nice brands and they wanted to give me $8 for 7 items. They said my items were boring, out of style, and too worn...sell your stuff on posh market not here read more

Went to have my nails done and drove past this shop. I have never heard of it but when I walked it I saw so many cute things. I began grabbing so many items. When I went back to try on the outfits I was greeted with happy faces. I thought the prices were good for all name brand items. read more

Let me tell you about some QUEENS ! I have never had such an enjoyable customer service experience. They are the A-Team of the retail world.. I could go on an on about how amazing this crew is. Keep up the good work guys, wow. read more

Most people tend to complain about Plato's but I've sold at the Academy location I think 3 times now and I've always gotten over $30 and the girls are really sweet. read more

Offered me 7 dollars a pair on boots that were 200 each brand new (still new). The manager wanted my boots, for herself, well yeah they were going to sell them for 20 dollars, needless to say they came home with me. Turned around and sold them on Poshmark for 100 each, take your items and put them on Ebay, Mercari or Poshmark before you sell here. They put a huge mark up on used clothes. Selling USED Dr Martins for almost 100 you can buy a brand-new pair from the UK for 120. If you don't have time to wait, yeah take your minimal payout on items you paid much more for and that they are going to turn around and sell like its brand new. My clothing was all brand new; I was told it was out of style (?) and stained (?) it still had tags on it and had been folded and put in a plastic container in my office, no stains. A few items were damaged during their "buying process" my things were essentially thrown back in boxes (not folded neatly like I had brought them in them as well) tags got torn off, things were ruined. Now I have to sell it like it's used :-/. If there were negative stars available, they would have them. read more

I have 2 teen girls and they love this store. Every time we come here, everyone is so sweet and helpful. If it wasn't for stores like this, single moms wouldn't know what to do. The clothes are always in great condition for the prices. I would check this place out if you haven't been here. We will be back. read more

The staff was friendly and they had pretty decent things but DO NOT sale your clothes here. You'll waste your time, they don't take shit.

went in here today around 4pm and I can't remember her name, but her name tag literally said supervisor on it and she was walking around without her mask on. Was hanging off one of her ears. She even greeted a guest that walked in to sell clothes without the mask on and continue to help her sign in without it on. Not cool considering we're in a PANDEMIC and some of us are still very nervous going out in public. Especially not cool since every other worker had a mask on and the one that's wearing a supervisor name tag, doesn't. read more

The hiring team at this location was incredibly rude. I had a friend apply; they scheduled her an interview. The interview went well, and at the end, they offered her the job. The next day, however, she was chatting with the hiring team to schedule her training, and all of a sudden, the manager messaged her saying that she no longer was offered the position. Apparently, they had "conducted more interviews" after interviewing my friend, and had decided to rescind the job offer. Seriously?? You offer someone a job, and the next day, you take it back? Came across as very dishonest, cowardly, and unprofessional. I would encourage people to not shop here. They are rude people. read more

The girls here are all fantastic! Helped me pick out some outfits and made sure I was happy with what I got. Their customer service every time I come here is outstanding I always frequent here and tell my friends about this place as well. Always have some cool stuff to choose from ! read more

If you want to feel ridiculed and judged, it's great. They're rude, and act like you're some classmate to give attitude to.

Super cute clothes ALL the time and for really good prices. Also they do many sales and clearances so it's a different way to thrift

This was my first time in the store and I brought about forty articles of clothing and shoes in hopes to get some cash before taking it to the thrift store to donate. I usually wear mid-range labels (AE, Guess, BR, etc). The stuff that I was donating was in amazing condition -- some things still had tags on them. Let me start by saying that PC is so picky about what they will buy from you. The girl who greeted me when I walked in (whose name I cannot remember) was pleasant. She explained to me that they buy the items for about 20-40% of the retails value. She then informed me that it would be about a 40 minute wait and that I could not leave the store during this time. So, here I am for an hour. I had plenty of time to go through just about all of their inventory. I notice one of the girls sifting through my clothes and shoes about thirty-five minutes after I handed it over to them. I then see a girl come in and start to gossip to the girl who is going through my clothing. She drops what she is doing to walk away and talk about god knows what with this girl for about fifteen minutes...during this time, I was literally just standing and staring. To me, that's super unprofessional and rivals the annoyance one has when they wait in line at the DMV. Like, do you just not care about my business? Once my name is finally called (an hour after I arrived), I notice that they have not accepted a lot of my items. They said it was due to it being over 18 months old, which is fine. Oddly enough, they took a pair of flats that are about five years old and had just never been worn...I thought that was bizarre. Being that I had to wait an hour for my name to be called, I had ample time to peruse their store. I can confidently say that I saw items that were faded, out of style, and just not even kind of cute. This perplexed me in regard to the items of mine that they chose not to purchase. I was also a tad annoyed that I was offered 35 dollars for 19 items. Um, simple math can say that that's an average of almost two dollars per item. They say they offer you 20-40% of the retail value. They don't give you an itemized list. I think that's stupid. Like, I had a pair of $50 heels that had hardly been worn. What if I didn't want to accept whatever they wanted to give me for the shoes, but I did want to accept other offers? I had how it's all grouped together. I feel like it wasn't really a fair offer for the quality of things I was selling to them, but, I DID wait an entire hour and really didn't just want to walk out with it all. I am giving Plato's Closet (at this location at least) two stars and that's solely for the organization of the store. Sizes, colors, and brands are well-organized. I am in my mid-20s and maybe this store is targeted more for a younger crowd? For shopping, it's definitely hit-or-miss. I wouldn't recommend selling to them. I will donate in the future. read more

Semi pro musician over 30 years, now retired. Brought in stage wear since I no longer need it. All high quality jackets to help place whatever artist I'm representing in the best possible light for photos. Now I totally understand if the styling is not what Plato's Closet sells, no problem there. However, I was told my clothing was stained. Not possible. It was all jackets which are only worn right before a performance, removed for the show, and then placed on a rack for the next show. No possibility of any staining. I asked to see the stains. The clerk got a funny look on her face, and seemed to latch onto the first POSSIBILITY of what could be a stain. There was no stain, maybe the most minute of a tiny scuff from being placed a rack if anything. I took my expensive stage clothing, got out of there, and donated it to the fine people at Goodwill who will ensure it goes to people far more deserving as directed by GOD! I will NEVER patronize Plato's Closet again! read more

I guess I'm not the "target" patron to Plato's Closet. I went here for the first time with a friend with two things in mind...1. try to sell back some clothes...2. check out what the place has to offer (having only heard about it in commercials). I also wasn't looking to make any money, I just wanted to get rid of the stuff and headed here before Goodwill. My first impression of the store was... how the heck does this outlet stay in business buying back clothes. It was stuffed to the ten's, with nobody inside. I mean every piece of clothing article you could think of was situated in every nook and cranny. I'm guessing at this capacity they aren't really buying much back but I gave the girl my bags of clothing anyway. If you're a first time seller they have you fill out a form that basically asks for your name and how long you've owned your clothes. The sales girl was pleasant and informed me that they are looking for clothes from Forever 14, Old Navy and a few other stores. After hearing this I figured they may take some stuff. None of my articles came from these stores (mainly Urban Outfitters, Anthropolgie, GAP) but it is still young looking and kept in great condition. She informed me it would take about 25 minutes to look over the clothes and they would call me up when done. This gave me time to peruse the store. After looking around for 15 minutes I actually thought I had a pretty good chance at getting rid of everything. Not to be a snob, but I know my clothing was kept in much better state than half the stuff I looked at and was of much higher quality. This was not to be... They sales associate called me back up and informed me that they would be taking 2 items, but that everything else was in essence too nice/high quality for them to buy. OOOOK. Well to each his own. Though I do think it's kind of messed up for the people who do shop here regularly. Like I said, obviously I'm not the target audience to this store and next time I'll just go to Goodwill first. read more

The commercials say go through your closet and get some cash. Well that sounds awesome until you go down there and they choose two or your items and you receive 3.00$. It would be a better experience even for the little bit of cash to have friendly staff. Last time I went it was horrible! None of the staff smiled, they were dosorganized and the mood was dreary. prices are good for other clothes though and I always find a deal. shopping? YES. selling...well there is no where else! read more

I WOULD NOT RECOMMEND THIS PLATO'S CLOSET. I purchased on item on a Saturday literally the next Saturday, 7 Days later, I went to return and was told we only give refunds for items returned within 7 days, I told her this was the 7th day but nope not so. You have 6 days to get a refund or your options are store credit. This is not the only issue I've had with Plato's; I bought clothing & ended up with Bed Bugs! read more

Seriously questionable buyers here and pricing is all over the place. It pays to dig though, for that very reason. I passed on a pair of $50(!) sneakers that were worn and stained. $15 would've been appropriate based on what I've seen elsewhere...I mean seriously, they're used shoes. T-shirts and shorts are a bit more reasonable, but definitely inspect closely as this store lacks a cohesiveness from their buyers that the North Springs location does not. They were happy to take the items they didn't want to purchase for donation to "charity", which was fine with me on this visit (I'd already visited other locations and this was my last stop). You won't get much here and unless you really dig, I suspect you won't find much either. read more

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I cleaned out some of the stuff I grew out of out of my Closet, since most of the stuff was almost if not brad new ( I recently gained weight ) took it up to Plato's Closet.. Waited for 45 min . just to find out that I was totally out of style, really? I shop at Trendy stores but never mind, after waiting for 45 min. the Lady behind the counter informed me that they was only interested in one pair of shoes, of all the Name brand shoes ( Cole Haan ect.) they selected one pair that I got at "Payless Shoe Source" "go figure" and then she told me that I could donate my clothes to some teenager charity , really , not trendy enough to sell, but good enough to donate. LOL. When I donate I donate to my own Charities. They should recertify the buyers; apparently they do not know Brand Names that well. All in all I guess or sell on Craigslist or EBay for what it's worth .. read more

It's really funny when you sell back clothes that you bought here that have never been worn since you bought it and they tell you it's "over-worn." I also had a new pair of jeans and they told me they had "color deterioration." They have never been worn and they're a solid color. I don't expect much when I sell from here but the clothes they do have on their racks, some are disgusting and obviously "over-worn." Overall, the staff is really nice! I like this location better than the other one. read more

I sell at this location all the time. The people who work here are actually very friendly and the selection of clothes is what you'd expect from second hand clothing; inexpensive but still great finds. If you're familiar with how Plato works then you'll understand why you get what you're paid out for from the items you bring. It's simple and almost like a garage sale for clothes, don't expect major bucks for your USED items, be realistic and a grateful for what you get. If you don't like it, decline the offer and try your luck with online selling like Depop, Mercari, OfferUp, and of course IG and Facebook. read more

Poor selection of very worn out and outdated clothing. Staff is nice but seemed fake-nice. Wouldn't ever go here again and wouldn't recommend to anyone. read more

I will start by saying I love plato's closets but this isn't my favorite store. This plato's has a slow turnaround on many clothing items, meaning if I go a month later I see many of the same items. The shelves are always so packed it is hard to see clothing items and the clothes on the high shelves are really difficult to sift through. I have noticed that prices seem to be going up too. Shirts there often cost what they would on-sale brand new. read more

Worst place in Colorado Springs to sell any of your clothes you will have better luck leaving them on the side of the street the woman literally dumped the stuff out and then placed it all back In the bag... didn't look at the stuff or anything read more

Visiting from Las Vegas found Plato's which I love back home, it was amazing, the staff sweet and helpful, thank you Courtney , Laynee and Nay you girls made our day!!!! read more

The WORST on buying and selection. Seriously what happened to this store? It used to be so much better, and over the last year or two has gone drastically downhill. Sad. read more

Visited this one last Saturday and unexpectedly spent like $120. The employees were friendly and helpful! My sister hwo is 14 enjoyed her time there. CO people are very nice. read more

Selling: they openly admit, we'll sell something for $8, and we'll give you $1.00 for selling it to us. They rip you off for profit, but they tell you out right. Buying: it's an expensive thrift store. Better selection than you get from arc or good will by a long shot, but you pay double or triple for that selection.... Looking through their selection, I question their quality control... Charging $5-$6 for Walmart and Target brand USED (sometimes even with piling cotton) clothing is seriously silly, when we could likely get it on clearance brand new for $4.50... It's sketchy. But I did find a few pairs of decent branded Jean shorts today for $8... So, I can't complain more than the fact that it took me 1 hour to find them. The other location is full of snobby teens working there that treat you worse than a homeless person gets treated by a billionaire. That location needs to be gone... This one has a fighting chance since their employees seem to care more. read more

Love it, best place to be name brand clothes in great condition at a much more affordable price. Just wish there was another location up north read more

I love Platos Closet, but this store was especially wonderful! Andrea, Laura and Rebecca were all so warm and friendly when I arrived and promptly helped me find everything I was looking for, and even gave me opinions on the outfits I tried out because I was there by myself. (I usually have my little sister there!!) They even picked out a super cute shirt for me that they thought I would like and it is now my favorite shirt that I own!!! I wanted to thank them for making me feel welcome and comfortable in my new home (just moved here a few days ago) and for their outstanding service. I will definitely be back and recommending this store to all. :D read more