I've been recently looking for a St. Bernard puppy. I looked this place up on the Internet and called to see if they had any. A male answered the phone and said yes we will be getting them in the next week or two. He asked me how much I was looking to spend. I said to the man I'm not really sure I did some research online for Lancaster Pa & I saw they go for about 800 & up in range. The man freaked out and said you want a dog from Lancaster you go right ahead and buy your dog from Lancaster. I said why are you being rude. He proceeds to tell me I'm not being rude I'm just saying you want to buy your dog from a puppy mill go right a head. I said first of all I said I wasn't sure how much I was looking to spend I said I saw the pricing online. I also informed the man this would be my first puppy, I didn't have experience & that he didn't have to be so rude. He said well my saints go for 1300-1500 & at that point I was so appalled that I said whatever your rude and hung up the phone. I really couldn't believe he thought it was ok to speak to me like that. Why in the world would you ask me how much I want to spend. He should of either gave me a price range or said I'm really not sure until the puppies come in. Terrible.. I only want my first puppy & wanted it to be exciting. It's a shame he's even around cute little innocent puppies. read more

I'm writing this review based on a recent visit and 2 phone calls to Playful Pets. First, they have the cutest puppies, I could have stayed there all day (and they probably would have let me). I spent about 45 minutes in the store, interacting with 2 female employees and 2 specific puppies. I was looking for a new puppy as my Morkie recently passed away. I would like readers to know that neither employee was ever rude to us and the woman who was helping us, was extremely helpful. She was informative and willing to share all of the info she had on the Morkie puppy I was interested in purchasing. The store was somewhat busy, but I didn't see or hear either employee discourage anyone from looking at or petting the puppies. They did ask everyone to sanitize their hands, something all pet stores usually do if you want to touch the puppies. The store is very clean, the puppies look very clean, and it didn't smell like a pet store. The building is a bit older, so first impression was questionable, but quickly, that changed. I can't comment on anything other than my own experience, I hope most people had/have the same experience my son and I did. The only negative point I can make would be the price of the puppy. I would have purchased him on the spot, but I couldn't justify the asking price when compared to the average price for this breed. But, he was really adorable and seemed to be well cared for and healthy. All of the puppies we saw were very clean, active, and seemed to be very well cared for, which is more than I can say about other pet stores I've recently visited. They do offer a good health guarantee as well. read more

I got a puppy from Playful Pets this past spring in that my dog was aging. Not only has she added a dose of fun and youth to the household but given our older baby some vigor, they have become quick playmates and friends. I absolutely am in love with my dog. The staff at the store is very knowledgeable and friendly and answered all of my questions in a professional manner. Thank you soooo much! I will be back and send in friends seeking a puppy soon. read more

BUYER BEWARE. If the seller is a merchant, then a buyer of these "goods" has some additional rights if the pet is unfit in some way..... Right? WRONG my friends! While distilling the purchase of what is essentially a new family member down to contractual obligations may seem calloused, it is important for buyers to understand the process. Companion animals, while loved by their owners, have no independent legal status in this country and instead are governed by contract and commercial transaction laws. i.e. PA Puppy Lemon Law. To most reputable merchants, reputation and word of mouth advertising are far more important than strictly abiding contract terms, but not this store owner. On January xth, 2016 @ 11:04AM After calling first with no answer, I sent an email to the owner of the pet store notifying them of a major concern I had for the health of a puppy I had just purchased 2 days before. "I purchased "*******" puppy on Monday, his vet check is tomm. However, yesterday he started what you called "reverse sneezing" I think in the paperwork you gave and had very little appetite all day. This morning, he had normal bowls etc but hasnt eaten yet and has been sneezing alot. I just now noticed a little "yellow" mucus from his nose." After calling my vet that I had the mandatory 10 day vet check set up with; to see if they had an earlier appointment available today and talking with the receptionists, she made it very clear that his "symptoms" were indeed life threatening and that I should bring him immediately! When I purchased the puppy, the owner Sam had asked who I might use the do the vet check, when I said H*******, he said "that's fine we work with them they are good". I had used them in the past with other pets, I knew they were close to my job and that I could get the puppy there quickly since they have emergency service and they said bring him right in! So I rushed him over. This was now at 1:30PM in the afternoon. Plenty of time had past from when I sent the first email with todays technology to be aware of an email via smartphone. If I had known I could ONLY take the puppy to their designated vet for treatment to not get stuck with a $700 evaluation vet bill for a puppy who was sold to me sick, well then I would've! After they evaluated the puppy they made it very clear that he should be hospitalized immediately. The state of the puppy was so bad that for me to even take the dog back to the pet store as instructed with the purchase papers, they had me sign a Discharge Against Medical Advice, otherwise I was looking at an additional vet bill beginning at $2400.00 for the emergency hospitalization. I didn't want to risk this puppy's life, but was reassured by the paperwork that the pet store would do the right thing by me the consumer. In short their 'warranty' really is bogus. They hide behind the PA Puppy Lemon Laws. The owners reply earlier in the reviews states "Our families that purchases puppies here are all happy with their puppy, and all of our puppies are happy and healthy puppies. You should come into our store, we will show you how happy and healthy our puppies are!" Well... fellow consumers, we are NOT all happy - and the puppies are definitely NOT all healthy! So after you shell out $1800 for a puppy, and it is sold to you sick, you better just give it the care it needs, because if you do attempt to return the poor puppy like we did, it will be sent back to the breeder to be euthanized or re-sold to some poor unsuspecting new owner. I was told they did the latter and you will be out hundreds of dollars in vet bills and have no puppy to show for it! read more

I was in the store recently and was completely disgusted with the state the store was in. It is completely ridiculous how this store's management try's to tell the public and media that there puppies aren't from mills, because I personally witnessed a transaction/delivery of the puppies. The wellbeing of the puppies are completely inadequate, with multiple cases of kennel cough and other issues with specifically their eyes. Not only that, but the unwelcoming presence the management portrays and acts towards customers. Completely rude, and in special need of tips on social skills and how to sell a "product", not only am I completely disgusted, I am appalled that this "business" has the nerve to call it pet store, when it is obviously not. I highly advise people to stay away. read more

Terrible pet store. Avoid at all cost. I bought a puppy and it was sick. Owner and management very unhelpful and refused to accept the opinion of our vet. Never once asked about the health of our puppy post purchase. Not the "family atmosphere" the owner lies about in his posting. Do not go here unless you want to save a poor puppy from this horrible pet store. Sam kept this business for so long because it makes him money, not because he cares about the puppies. Never going back! read more

I love this place. Got my wonderful baby here and he is the smartest, cutest, most loving dog. I love him. The staff is friendly and very knowledgeable. They told me everything I needed to know and they gave me some great potty training tips. The store is clean and the puppy are in bins, playing together. I highly recommend Playful Pets. Thanks guys. I love my puppy. read more

Never go here, ever. For multiple reasons. 1. The dogs are sick. When we adopted our puppy, he had a respiratory infection. When we called the store about this they said they had no idea and that he was perfectly fine and that my vet must think he's Jesus or something. Also, he was so skinny because he hadn't eaten in days because of the infection. 2. The prices are ridiculous. Yes, puppies can be over a grand, but when they are sold to you sick, malnutritioned, and abused - they should not cost that much. 3. You sign a contract, but it means nothing to them. We returned our puppy on the account that he was sold to us as "damaged goods" (might sound heartless, but for such a large investment I want a healthy animal). On their own contract it states you can return the puppy if its sick, but it was pulling teeth getting them to admit it, and they didn't cover the cost of the over 300 dollar vet bill. 4. The owner is an a**hole. Started yelling at me and insulting me over the phone. Another reason as to why we decided we couldn't have any business dealings with this man. So, never go here. Please. read more

Well I guess like everyone else who wasn't paid to write a review I had a horrific experience here. I recently purchased a fantastic puppy but the people who work here are not good people. No fault of the puppy she needs a new home. I was lied to several times about the transferral of the warranty and the warranty itself after bringing it to an expert is essentially useless. There is very little breeder information and no amount of speaking to people was able to get into contact with anyone who has any records of this dog. I did some research and discovered that the type of registration for the dogs is not AKC and is instead APRI. This is Essentially a made organization and is not considered reputable with no set standards or requirement. Not only that the dogs here are marked up significantly and you would be best served going to a reputable breeder. Avoid this place like the plague. 100% have never had a worse buying experience with anything in my life. I felt taken advantage of. I cannot recommend researching everything you can about your puppy before buying here. I cannot recommend them any less. read more

My husband and I bought our puppy there a few months ago ...and had to bring him to the vet the very next day. He had a "chronic lung infection" (which went untreated for weeks) and he was "malnourished." They refused to pay the vet bill and told they were not required to because they are protected by the puppy lemon law. When we called to confront them the next day they didn't answer there phones or return any of our messages. When I did get ahold of them the woman would not let me speak to the owner, she screamed at me and said "I am tired of people complaining to us about their dogs being sick..all vets exaggerate so they can hike up your bill and make money. You should have taken him to our vet and you wouldn't have had to pay!" (UH, HELLO, thats NOT THE POINT...our puppy was SICK and untreated for SEVERAL weeks under YOUR CARE! That's the PROBLEM!) I also witnessed them TORMENTING the chihuahuas...screaming BOO several times in it's poor little face and laughing. The one worker said that she loves scaring them and watching them shake!! How sick!!!!!!! read more

well first of all we drove an hour to this place thinking about buying a dog for our grandmother. we were very excited about this but when we got there the place was a complete mess. hay all over the ground. when we walked in the two workers didn't even greet us. we were kinda scared to touch the puppies considering how rude the manager was being. not only was she dropping the f bomb she yelled at a little girl who clearly couldn't read to put a puppy down. she also yelled at a customer to not walk on the wet floor when all of the cleaning should of been done before the store opened in the morning. I suggest if you're looking for a puppy, do not go to that store. I really feel bad for the puppies putting up with a manger that clearly pays no mind to them. SAVE THOSE POOR PUPPIES ))): read more

Sam and his workers administer vaccines and medication to their puppies and do not take them to a proper vet. They over-vaccinate their puppies and start giving medication weeks before it is safe to do so. Our own puppy was given an antiobiotic for "preventative" measures and developed an immunity to it. As a result, she developed the start of pneumonia while at Playful Pets. Sam told us to bring the puppy back for nebulizer treatments to cure the pneumonia, but we never did as we would rather have an educated and experienced veterinary doctor take care of our pet than Sam, who thinks his business is wonderful just because it has been around for "40+ years". ANY pet business can stay around if they are buying puppies for dirt cheap from puppy mills and then up-selling them by 10 times... you're not so special, Sam. In fact, you are rude to customers and handle the dogs extremely briskly. Your store is dirty and so is your money. read more

The puppies are horrified of the people there and whenever they come to pick them up they shiver and seem to not want the people even touching them. Although very cute, the dogs do not seem to be in good condition. My mom's friend adopted a dog from here and so far she has not had any problems, but that doesn't mean that this place is entirely safe for the dogs. The people working there are incredibly rude and one was even feeding the dogs cheetos. They get mad at you when you play with the dogs but don't adopt them. The prices are unbearable and stupid. I was playing in one pen with a puppy in August and there were roaches crawling around. It was disgusting. Some of the puppies were aggressive towards other puppies and some were scared of the mere touch of a human. When I was allowed to play with one, it stood on the ground like it's never done before--like it's lived in a cage it's whole life. I do believe this place supplies their puppies from puppy mills and not responsible breeders. Overall, the people are rude, the prices are way too high, they lie constantly about the breeds, they claim that they are all registered with the AKC but fail to own any paperwork, the dogs are scared, and I doubt the dogs are from where they say they are. read more

im out over a grand, plus they have the puppy. the young girl was EXTREMLY RUDE, Even cursed at me saying I dropped the puppy. Clearly the reason they didnt alow me to put her on the floor to run around there, was they were aware she had a broken leg, or some leg issue. I was told I couldnt place her on the floor due to their house dog who roamed freely and was aggressive. i went in a small box where i couldnt not see her run around. I called prior to going there, spent time with puppy, asked all the right question. SO HEART BREAKING. As soon as I got home and set her down I saw the issue, called a friend who is a retired 20+ year dog trainer and experienced with vets for the United States Army, he stayed with me an hour at my house or so, and in the end we decided to sadly take her back and get my $1,029.99 back. Teenage girl REFUSED to give me my money back,. I heard the young girl and the other woman, who was nice and seemed to want to refund me, and they whispered A CUSTOMER DROPPED A DOG IN THE STORE THE DAY PRIOR. Im assuming it was this poor puppy I bought and they knew and just wanted the money and did not disclose the issue. This teenage girl became Irrate, intimidated me-I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS IN MY LIFE!!! They offer a BOGUS 10 day refund policy and 2 year health warranity, i went back in 2 hours and was refused. Tomorrow I will go to my bank, Attorney General, Better Business and an attorney. No one should be treated that way and sell sick puppies. Lie and be irrate and use profanity, in addition, I should have known better as I am most certain these poor puppies come from PUPPY MILLS where the parents are breed and breed till dead and kept in depluralable conditions. She also stated when I said I will have to go to my bank to dispute this "Go ahead lady, people come every week and want to return the pupies because they are uncaring like you and I win everytime because of the puppy lemo law". Well, watch out, without her yelling and using curse words -this young teenager, I will not back down and I will get my money back. And bring attention to this issue with their 'store' and practices read more