Dont let the 3 star reviews deter you from coming in and enjoying their food. I saw that and almost didnt come in, but we decided to give them a chance and I am glad we did. Food was delicious and the ambience was fun. They also deliver your food with robots. SO FUN!! read more

Mango mojitos for the win! Love the starter menu as well, the steak, chicken, and shrimp queso hits the spot every time!

Ordered through DoorDash for me and my daughter as we are in quarantine. My food was okay, definitely have had better Mexican food. How my biggest issue was my 4 year olds meal. The chicken fingers/tenders are actually just store bought nuggets and they were delivered burnt. I thought they were just a bit dark but i tasted them after she said they were nasty. And indeed they had a bunt/old oil taste. read more

Plaza Azteca - Burnt food - Mexican Near Me - Norfolk, Virginia

This company in a whole is a complete ripoff. My husband and I ordered the OMG nachos and there was a total of 9 chips on the plate with dry shredded chicken on it. Once we walked into the restaurant there were multiple tables in the area we were seated that haven't been busted it what seemed like a good 30mins. The restaurant itself was nice for it being at that location, but other than that I definitely won't be back to that location or recommending that location to anyone. read more

YUM! Stopped here on our way back home from VA Beach. Perfect spot for some great food. Fast friendly service. Would definitely come back if we happen to be in the area. read more

A newer plaza for the outlet mall, but not that great on quality. The place is large and can accommodate big parties and the service is quick, as expected. The staff is pleasant. The food for the most part is very good, except for items that they believe don't get ordered very often, such as chili relleno. The chili relleno was obviously previously frozen as it was rubbery and difficult to eat, so I didn't. They also slather sauce and sour cream on everything, probably to mask the low quality. Just beware of what you order. read more

I'm a fan of Plaza... but this one is just "ok" the food doesn't taste as well as the other Plazas I've been to in the past. The ambiance is really nice, and the customer service wasn't bad either, but the food is just "ok" I ordered the shrimp fajitas, they were ok but needed more seasoning. read more

Who doesn't love Mexican food? Came here after shopping around the outlet. There wasn't a wait, we were sat pretty fast. But what took a long time was our server, we were sitting at our table for 10 minutes and still no wait, until one of the busboys noticed and brought out chips and dip for us. Then about another 5 minutes later, a young lady said she would be right back to get our order. (No apology or anything) and another 10 minutes later she finally came to get our order (I was literally about to get up and leave if she didn't get our orders in) so we finally put our orders in, and I told her if the kids meal is ready first to please bring that out first so I could feed my daughter first. Our meals didn't come out til after 40 minutes later (usually Mexican restaurants are super fast bringing out the food) my sister and I got our food, and weren't satisfied bc our meals hardly had any flavor and I had a quesadilla with no sour cream with it. I had to asked my waitress for sour cream on the side (another 5 minutes). Btw my daughters food didn't come until after our food came out, so I was trying to feed her the rice on my plate while waiting for her food. SUPER Unhappy and annoyed by the service!! Will never come here again, I would rather eat at the food court or drive miles down to another Mexican restaurant that has better food and better service!! read more

Plaza Azteca - No Sour Cream? - Mexican Near Me - Norfolk, Virginia

Absolutely the worst! It was loud so you couldn't hear but the waiter stood at one end of the table and couldn't hear when we ordered.. we ordered and that's where it all went downhill.. first, don't expect hot chips as they were probably let over from last night.. stale and cold! My husband asked for a draft beer and got a bottle.. the waiter never brought our cheese dip until asked three times. Our food was wrong, my daughter ordered a cheese quesadilla with rice and somehow that was heard has chicken nuggets with fries.. my enchiladas were room temperature at best and soggy! Worst lunch in a while and the server could care less.. read more

This is probably some of the best Mexican food I've never had! The rice and beans are phenomenal. The quesadilla, tamales, and burritos are amazing!! I always order the burrito San Jose and let me tell you, it's one of the best burritos I've ever had! Always ask for white sauce to go along with the chips. It's delicious! Did I mention the food is priced great!! Can't beat the price and quality of the food! read more

Decided to stop in since we finished up some shopping. It's the typical Mexican Restaurant so we ended up with a Taco salad and Tacos Carne Asada. The food was ok until my wife bit into a chicken bone that was in the salad. Informed the waiter who did apologize and after I explained a second time what could have happened, he offered to take off the tab. . That's the only reason they get 2 stars. read more

Plaza Azteca - Apps, nachos - Mexican Near Me - Norfolk, Virginia

If I could give this no stars or a negative, I would. I was happily eating my chicken fried rice when I noticed something.. a HAIR on my chicken. I will NOT EVER go here again. Save your money!! Go elsewhere!!!!! read more

Plaza Azteca - Mexican Near Me - Norfolk, Virginia

I would give this place a zero if I could. When I ordered over the phone I was trying to get one chicken/steak/shrimp quesadilla. Over the phone the person taking my order wasn't clear on what he was ringing me up on. When I got to the restaurant the person at the cashier notified me my bill was $56 and I asked two more times for clarification on what I ordered and he said the 3 quesadillas l. Once I paid and looked in my bag I realized that they charged and gave me wayyyy more food that I ordered. So I contacted them and asked if there is any way we can fix the situation in any way possible since they charged me for 3 combo meals. They proceeded to tell me I was "out of luck". This business has horrible customer service. read more

Manager was rude asf and not professional at all when picking up an order! They are full of shit!!!

The food was good until the flies invaded. There are just too many flies. As you can see one died on a lat as we took the last taco off the plate. read more

Plaza Azteca - That's a dead fly by the shrewd of meat - Mexican Near Me - Norfolk, Virginia

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I was so excited a new location opened up at the outlets because who doesn't want delicious Mexican food after a shopping trip?! I would say this location is one of the smaller ones, but there is still plenty of places to sit and relax. I won't comment on the menu because it's pretty much the same. The service is always quick and the food is delicious. I ordered a fajita taco salad and loved it. The chips are always AYCE, and I love the salsa and white dip. read more

This was our first visit to this new restaurant at the outlet mall. We've always liked Plaza Azteca. Have been waiting for this one to open up. We both had the burrito combo. The food was out quickly. Everything was very tasty the chips were nice and warm good white sauce and salsa. The service was excellent but prices may be a tad higher than some of the other Azteca.The seating was open & had a very nice layout. Definitely will be back. read more

I had an overall fantastic experience at this Plaza today until the bill came. I decided to try the new jalapeno pineapple margarita advertised on the website. Mind you, the QR code for the website was on the table--I did not search the web for the menu. The drink was delicious, food had been great, and the waitress was friendly and helpful. When the bill arrived, I saw I had been charged 3$ more for the drink than the price as advertised on the site. I spoke to my waitress about it and she called over the manager. He said with the most artificial condolences that there was nothing he could do and tried to no avail to scan the website for ways I had misunderstood the ad. He didn't offer any type of compensation even though it was clearly the oversight of the restaurant. The price I was charged was not written anywhere on the paper or online menus available to us--in fact they don't include the price of any of their drinks on their main menu. The jalapeno margarita was a lone ad on the site's homepage. If you go to this Plaza during the time this manager is on duty, be aware that you will be charged whatever he claims to be the price despite what is advertised on their website--the one they post for you to visit to see their menu and prices. He is definitely more concerned with the money than the customer. I won't be back. EDITED: Just checked out some of the past reviews and something similar happened to another customer--she was overcharged for something that was (apparently) improperly priced on the online menu. Despite the response from the owner that they would ensure it didn't happen again, clearly nothing was done. read more

Love coming here! They have such great food, I love their quesadillas and rice! Their Bahama Mama's are to DIE for. And they have giant beers. My husband also loved the beans. We will most definitely be returning. read more

Fantastic menu and the food tastes great. Large servings. Staff is friendly and quick to serve. They enjoy if you try some Spanglish with them. Ask for Mole sauce on the side. read more

their ceviche live presentation was unexpected and a nice touch. my girlfriend and i needed margaritas after a long day of shopping so this was the best place to go. read more

Plaza Azteca - frozen beer-rita with corona - Mexican Near Me - Norfolk, Virginia

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This place is awful the staff are rude and the food wasn't good at all . Ordered a long island and it was so bad no alcohol at all it almost tasted like a margarita. And it didn't look all that clean to me . I was with 3 people and they gave us 1 menu. Never again this place is the worst. I don't even do reviews but i would hate for anybody to have their family go through what mine did. Get a better restaurant outlet mall. read more

Stopped in here while shopping and was pleasantly surprised. Great food, great service, great drinks, I'm pretty good prices too. We will definitely come back next time we are in Norfolk. Shout out to Mario who was a great waiter! read more

The restaurant decor was great, but the positive experience stopped there. Our service was less than acceptable. Let me preface by saying the restaurant wasn't full and there were no patrons waiting to be seated. It took our table over 20 minutes to get drinks, we had to ask 3 times over the course of 20 minutes for someone to come to the table to make guacamole at the table. Then half of our order came out and the other half didn't come out until everyone else was almost done. I have been to other Plaza Azteca's and have never had an experience like this before. This was a very disappointing experience. read more

I don't even know where to start. I wish I had read the previous reviews before coming to eat. We were visiting the outlets from Richmond, VA and decided to stop here to eat. We eat at Plaza all the time back home. ALL THE TIME. Literally the only Mexican restaurant we eat at, so needless to say we know this place inside and out. The server came right over after we were seated. We ordered our usual frozen strawberry/mango margarita. My sister and I ordered the jumbo and my mother ordered a small. The server turned around and immediately put our drink order in. She never once checked our ID so I thought that was a bit strange because Plaza is very serious about checking IDs. They always check back home but whatever maybe we looked really old so we were like ok. The server comes back about 10 mins later with our "margaritas" in a MARTINI glass. I use to bartend so I know for sure you do not put a margarita in a MARTINI glass. That doesn't even make sense. She hands us our drinks and we all have the same size martini glasses. Then she goes "oh sorry this is yours (my mothers) you order the small". All three MARTINI glasses are the same size with the same amount in them. We just shook our head and placed our order. I ordered the cheese dip as an appetizer and entrees. We begin to drink our margaritas and they are horrible. Literally tastes like water. We took about 3 more sips and confirmed there was no alcohol in them. I figured she put in a virgin drink for us considering she never checked our ID. I flagged her down and asked if these were virgin drinks. She stated they had alcohol in them. I told her there is no way it has any alcohol in them. She apologized and asked if we wanted to keep them. We told her she could take them back and we will just stick to our water. About 5 mins later our food came out. My order was the only order that was put in correctly. My mother order had extra stuff she didn't want but she kept it and made due. However my sister ordered the ground beef nachos which is only ground beef, chips, and cheese. They brought out the nachos supreme which had lettuce, tomatoes, and sour cream. None of which she eats. So we had to send her food back and the waitresses asked AGAIN what she wanted on them. At this point we realize we never got the cheese dip. We already had out food so we at this point we just want to eat and leave. About 3 mins later my sister's food comes out and it's finally right. About 5 mins later our server brings out our cheese dip that was suppose to be an appetizer. We decided to keep it and just eat it. We didn't want to send anything back. As we are eating our server brings ANOTHER round of margaritas saying they fixed them. *sigh* ok let's just give it another try considering they were nice enough to make them over. This time we could taste a little of the alcohol and that's when I figured out.... it was RUM! They were actually making strawberry daiquiris instead of margaritas. The daiquiris weren't even good. We tried to drink them but they were horrible. We didn't even take 5 sips. She took them back and we told her we didn't want them. Our food was not even good. No seasoning and the meat was very dry. Not good at all. Now here is where the fun part comes in. Ok so now we are just over it all and ready to head back home. We ask for the check and the server immediately gives us the check.We review our check and the margaritas are still on our bill. Like seriously.... at this point we ask for the manager. I see the server go and tell the manager we want to speak with her and I watch her go and grab another server and tell them to come and speak with us. I have been watching all the entire time and all she is doing is standing behind the bar watching football. So the "manager" comes over and we tell him everything that has been going on. They overcharged us for my sisters food saying the ground beef nachos and nacho supreme is the same price. Sir...no it's not. We go to plenty Plazas and know there is a difference on the price but whatever the nachos is the last of my worries. I tell him about the horrible drinks and ask why we are being charged for drinks we didn't drink. He said he would take care of it. He takes the drinks off and adjust the price for the nachos. We pay and then I let him know we asked for the manager and we don't appreciate her not coming to our table to address the issues. He apologize and stated the manager was busy. Sure... as I watch her watch college football. After writing about our experience the end result should be to avoid this place at all cost. Food is horrible, service is just okay, drinks are TERRIBLE, and the managers are the worst. I will not be returning and I will make sure I let everyone know to avoid at all cost. read more

Nice looking and clean restaurant. I had a enchiladas platter and I was really disappointed. The ground beef had a funny taste to it and the food just lacked a lot of flavor. The best thing was the chips and salsa. Another plus was service was fast. I went on a Monday evening. read more

The restaurant itself is nice, however they cannot be of any relation to the other Plaza Azteca's. The food was beyond grosd. It was salty and my shrimp was hard.The ground beef was salty. The pizza wasn't done ( my 4 year old). I gave 1 star because the waitress KeKe was the bomb!! She had us laughing the whole time. They need to get some cooks from the other restaurants to help out cause with these high prices and bad food, they not gonna make it. read more

Came in for a drink with a friend. I can't say much for the food but we ordered a jumbo margarita and chilled. Our bartender was sweet. Before I left, I went to the restroom and it was ridiculous. There weren't many customers and lots of staff. This was also during the day/afternoon. I told my friend about it and she let me know that the bathroom is always a mess. Totally not okay. read more

It was ok. They were short handed. The waiter did the best he could I guess. Food was ok. It was busy and noisey.

I have eaten at plenty of Plaza Azteca's all over Coastal VA which is why I was super disappointed in this location. Service was super lazy. The restaurant was not busy when we visited & the waitress was more interested in her cell phone than the 2 tables with customers. The food... I was a little embarrassed because out friends from Richmond were visiting & we always get great food when visiting w them. This food was s solid 3. Average at best. They dinged us for extras which I expect, but my friends fajitas didn't come w cheese or sour cream. No lie she said lettuce for the fajitas would be 25 cents. They are relatively new & I hope it gets better w time & my only ask is use more seasoning! Everyone at our table thought their food was bland. The decor was nice & atmosphere could be great, especially w outside seating. Ultimately when a different friend asked to meet there, we told them the food wasn't good & declined. We choose to eat elsewhere. Maybe I will try again in a year. read more

I usually eat here all the time but this time my experience was horrible . I ended up taking my leftovers home expecting to eat it when I got home but when I opened my container in the car I noticed (what I thought was just a tail of a shrimp) was really a leg of a bug.super disgusted and disappointed no one has called back . read more

Plaza Azteca - Bug leg - Mexican Near Me - Norfolk, Virginia

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We came here for lunch. My children got the pizza it was like a red Barron one microwaved and soggy. I got a tostada that was smothered in salty cheese and my husband got a lunch special and said his wasn't great either. Taco Bell would h we been a lot better then this place. I wouldn't come back read more

The service my Fiancée received from Karen was awesome. Food was prepared extremely fast and was delicious. Definitely will be returning and Karen provided us with coupons in addition to excellent service. read more

I can't believe I haven't written a review for the Plaza Azteca in the Norfolk Premium Outlet Mall. I was so happy when I arrived and they told me it was Taco Tuesday! I ordered 2 shredded beef and 2 shredded chicken tacos. It was around 4:00 and it nice outside that day so there were people dining outside when I drove up. I ate indoors. It's very spacious and I like the atmosphere. To further make my day my waiter said it was Happy Hour so I ordered a Margarita. It was a nice size and also tasty. I was pleasantly surprised to see the tacos were packed full of flavor and it only took 2 1/2 to fill me up so I took the other 1 1/2 with me. I couldn't believe my bill came to $10.11 after tax! All I had to do was add the tip! The service was good as well. I'd recommend this location highly, and can hardly wait to return. I used to go the one on Holland Road years ago when they had a better reputation. I was addicted to their fajita shrimp dinner. read more

Despite the low reviews my boyfriend and I decided to check out this location since it's fairly close to where we live. I will say the entrance is a little confusing if you've never been before and approach the restaurant from the parking lot- we ended up going through the gate to the outdoor seated section and went inside that way. We immediately realized that probably wasn't the main entrance, but the staff told us that happens often and pointed us to the host stand. We were seated and immediately greeted by our sever. The white and regular salsa came in little 2 ounce containers but hey at least there's refills! We ordered two margaritas, one small and one jumbo. They came in giant martini looking glasses (clearly not for martinis though) and while they looked about the same size they weren't- my jumbo was larger. I ordered the Tacos al Pastor and my boyfriend ordered some sort of Fajita Burrito (I think). As a frequent Plaza Azteca goer I decided to stray away from the Chicken Fried Rice and I'm so glad I did! Everything was delicious and I happily took home the leftovers for lunch the next day. All in all a great experience. The service was quick and restaurant was clean. read more

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This was our first visit here and I was skeptical because of the low Yelp reviews, but it's a new place. The service was awesome. Our waiter was very attentive in getting our order and making sure we always had water and anything else. We got the fresh guac, beef chimichanga supreme, and lunch chicken fajita. Everything was delicious! The guac was great especially with the jalapenos and both our meals were on point. You get a lot of food like most Mexican places and the prices were reasonable in our opinion. Food was not too greasy which I really don't like when my food is swimming in grease, but everything was great and tasty! read more

I gave it one star because there isn't a 0 available. service was terrible. Restaurant was empty and I waited 30 minutes for my food. Then it came out cold! I ask to speak to the manager and she was Not apologetic and tells me that the food was "late" because they put the staff on break! Are you kidding me? That's your excuse! Don't recommend it! Breanna needs customer service training. read more

During my vacation we went here the last day and it was the best meal we had! For the price you payed you got a great amount of food! You get service very soon and everyone is friendly, the restaurant is very clean and well kept. This is one place I would for sure go to if I was visiting again! One tip I had was for the guacamole, they will bring it in a big cart and you will pick the spiciness level. For us we only had 3 people, the amount of guacamole they put in the dish was insane. If you have 3 people or under, I suggest that you ask for 1 avocado instead of 2. Overall this is a very good place to go to if you are looking for a good Mexican meal. read more

I used to love coming here, but after the past 2 visits my food has taken way longer than usual & comes out Luke warm every time, as well as the cheese dip being cold and hardened. After today I will not step foot back in this location. The service was ABSOLUTELY HORRIBLE, and they were not even busy (maybe 6 tables when we ordered)! The server came to our table only twice. Once to get our drink order and another for our food order & still didn't even bring our frozen drink! After finishing our meals, she still didn't even come to the table, until we reached out to the manager with our concerns (which he didn't seem to care, as he was supposed to bring our check and never did) he actually sent our waiter over for our missing drink (that I explained to him multiple times we didn't want anymore, as we finished all our food). She then stated we didn't order the drink initially, yet she even wrote it down! I then explained she hadn't been back the whole time since we ordered our food, . She said " your not my only table" (with a lovely attitude as well), not even a apology! I understand servers get busy, but she went to her other tables multiple times with no problem, as did other servers! Just very upsetting that this is how business is being ran. We have been regulars at this restaurant for over a year, practically going every other weekend.... Well today they have lost our service. We miss the old servers, they were awesome! Please do better!!!! read more

Food was average service was poor. Waited forever for drinks and then forever again for the check. Will not be back.