1. Plotke Plumbing & Heating

    1. Plotke Plumbing & Heating

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    Plotke Plumbing & Heating

    3.8 (107 reviews)
    Open Open 24 hours

    Services - Plotke Plumbing & Heating

    Plumbing inspection

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    4.0
    (20 reviews)
    Water Heater Installation/Repair
    5.0
    (76 reviews)
    Heating & Air Conditioning/HVAC
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    Reviews With Photos

    Primary Bathroom Toilet and Mess
    Faye D.

    This review has been a long time coming. We used Plotke a few times and were happy with their service. In February 2024, we had a sewage backup in the downstairs sink that spilled over onto the floor and flooded the hall. Plotke sent us a plumber who must not have been very experienced. He didn't bring a camera and stated that he would need two people to use one. He snaked out the line from the backyard to the street, but that did not fully resolve the issue. He pulled one of the upstairs toilets to snake the line down to the first floor. Rather than the snake going down the line, it went horizontally into the primary bathroom, breaking the toilet, nicking the walls, marble flooring, cabinet and bathroom door. In addition, it made a mess of sewage on the floor, walls and door. Another Plotke plumber came by to help. They used a camera (finally). I asked them about fixing and cleaning the mess in the bathroom. They gave me some excuse about not cleaning even though Plotke made the mess. They certainly saw the mess they made. The only thing they did was replace the broken toilet. I think they forgot to seal around it, too. Well, we were in the thick of it because we still had a problem since water was backing up in the upstairs shower. We called a different plumbing company, T.M. Bennett. He brought a camera; was able to use it by himself. He was knowledgeable, found the problem, and resolved the issue. Of course, we had to replace the downstairs flooring, vanity and some of the walls after the backup and that took a long time. See photos showing some of the damage to primary bathroom walls, door, toilet, cabinet and mess caused by Plotke. By the way, Plotke never refunded any of the money we paid them.

    Outdoor water shut off that plumber left during rain storm.
    Kapualani B.

    They answered their phone and sent someone on 1/30/24 out to fix at the time provided. The job required a replacement of the water valve connected to toilet. That was done to satisfaction though I was surprised of the condition he left it in. The bathroom was clean before but he left black streaks of grease and gray/black marks on toilet tank, toilet cover, seat and wall. Not sure why the toilet got all dirty since the valve was on the wall. Two days later I noticed he left the meter box near sidewalk with cover open and a water device connected to meter. We called company and the woman said she would have Matthew come by and correct. Well it's 2/3/24 and no one has come to put the outside meter gage and box cover back so we did it. Hopefully we got it right. Don't use this company the quality and work reliability is not good. Also discovered that our hot water circulation was not working on our kitchen sink. I found that the circulation pump on the hot water heater had been unplugged from the outlet. Only possible explanation is the plumber unplugged it and forgot to plug it back in.

    Completely unethical attempt at collecting funds for no work.

    I had used Plotke for years up until company was sold to current owners (last time I used them was probably 6ish years ago). Back when I was using company under Claire's ownership/leadership, Plotke was not cheap, BUT they were reputable and did excellent work! A few months ago I believed I had a plumbing issue (6/24) n called Plotke. An online form requesting a service appt must first be filled out. Next came a series of texts between myself n a woman named Perla at Plotke. I described in detail the previous work that had been done in this area of my condo n why I thought there might now be an issue, an in-wall leak, specifically, thus warranting a request for their services. An employee named Jason came out the following day . Jason spent a solid 5 minutes explaining back to me what I had explained to Perla...5 minutes upstairs away from actual area with issue. We went downstairs to bath area where Jason reiterated, for another 5 min, what he had said upstairs but this time adding I would need to call in a leak expert b4 Plotke could/would determine anything. Back upstairs for Jason to exit ... he said he "didn't want to" charge me anything n was leaving the ticket open until I got a leak specialist to look into ...again, regurgitating everything I said to Perla. . A few weeks later, guess what I got WITH all above description of interaction! A bill for $220! I called Perla, refused to pay $220 n agreed to a reasonable site visit charge of $75. I do not recommend this company!

    Our new water pressure regulator.

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    6 months ago

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    4 months ago

    Plotke's team did a great job clearing our clogged drain. Highly recommend them. They arrived on time and were very conscientious.

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    7 months ago

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    9 months ago

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    1 year ago

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    9 months ago

    Great communication and timely service. Had pin hole leak and had to hire leak detection service. Overall well handled.

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    10 months ago

    Great response time and knowledgeable/helpful service techs. The repairs were done quickly and everything was cleaned up nicely.

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    2 years ago

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    10 months ago

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    4 years ago

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    4 years ago

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    Timo S.

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    3 years ago

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    2 years ago

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    2 years ago

    They offer knowledgeable service in a timely fashion. They are not newcomers to the plumbing business, having been well trained.

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    3 years ago

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    2 years ago

    They have been out several times to my home, Every time has been a win win. I highly recommend them for your plumbing needs.

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    5 years ago

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    Timo S.

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    2 years ago

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    3 years ago

    Service is GREAT!! Always on-time and their attention to detail is perfect! Great communication! Thank You!

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    2 years ago

    Matthew came out unplugged a toilet did a great job. nice that it could be done the same day I called!

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    4 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - Plotke Plumbing & Heating

    Review Highlights - Plotke Plumbing & Heating

    HONEST and ON OUR SIDE Two days without a sink, dishes piling up and home remedies not working.

    Mentioned in 4 reviews

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    Quick Water Heater & Filtration Company

    Quick Water Heater & Filtration Company

    4.9
    (321 reviews)

    As anyone can guess, losing hot water in your house is a serious matter. The situation is…read moreaggavated when your water heater on the fritz is less than one-year-old! My family faced this situation and I contacted Quick Water Heater for help via Yelp. Within seconds (yes, seconds) Camille reached out to me (on a Sunday) and heard my dilemma. She walked me through their (very intuitive) website and explained the process for me. After agreeing to have a technician visit my home to assess the situation and provide a more accurate estimate, I waited for the next day. My appt was set for 1400 hrs but Erick contacted me asking if I could accommodate his visit earlier, which I welcomed with gusto. By 10AM he was taking a look at my dead appliance. Erick took a look and the mystery of the broken 1-yr-old water heater was resolved. My pressure modulator was dead, so the 150PSI streaming through my house killed the water heater. Erick replaced my water heater, the water pressure modulator and also replaced my main line shut-off valve, which was done as well. Through the process, Erick patiently explained not only WHAT he was doing, but WHY he was doing it. His technical knowledge was impressive and it was only matched by his affable demeanor. Camille and Erick represented Quick Water Heater extremely well. The Dream Team for any service provider. I will add myself to the long list of impressed customers. Well done!

    Highly recommend this team! Ben squeezed us into his schedule to make sure our hot water was back…read moreup and running the same day parts arrived. I am so grateful for their expertise and professionalism and will be sure to use them for any future needs!

    MasterCraft Plumbers

    MasterCraft Plumbers

    4.8
    (386 reviews)

    We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

    Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

    Doctor Piper

    Doctor Piper

    4.9
    (190 reviews)

    Is Dr. Piper REALLY as good as the other reviewers indicate? Very simply, YES!…read more When we discovered we needed a full re-pipe of our home I found Dr. Piper on Yelp and requested a quote through the app at 11:20pm at night. No joke, less than 5 seconds later my phone rings and it's Radi. After jumping out of bed and running down the hall to avoid waking up the wife and kids I gave him a few details about my home and we arranged a time to come over the next evening (again, after hours to fit my schedule). After explaining his services in detail and providing an estimate on the spot we chose to go with Dr. Piper because: 1) We wanted copper, and he uses only the thicker type-L copper, not the thin cheap type-M copper you get at the big box stores. 2) He is the only plumber we found that patches their own drywall holes and textures them (quite flawlessly I might add - even the popcorn ceiling) 3) The expansion tank that others didn't even mention or want to charge extra for was included in the price. 4) Everything is installed per current plumbing code and he gets all required city inspections along the way. Everything is done on the up & up. 5) Dr. Piper's estimate was not the lowest or highest, but was very competitive for the services he's providing. As soon as I saw the first section of pipe meticulously routed through the ceiling joists I knew I had made the right choice. And his crew did worked long days and got the job done in slightly less time than Radi estimated up front. After dealing with some hack plumbers in the past I can safely say I've now found my go to plumber for life.

    Dr. Piper did my repipe 9.5 years ago and yesterday they would not honor my lifetime warranty to…read morefix a leak that happened this weekend. This company used to be great when Radi was there but now he is at Repipe On Time Inc. Pex & Copper Repipe Specialist. He showed up in under an hour when I texted him. Go with Repipe On Time and ask for Radi. He will earn your business.

    Jack's Plumbing and Heating, Inc

    Jack's Plumbing and Heating, Inc

    4.8
    (18 reviews)

    Jack provides top-tier customer service. I originally reached out for a shower leak quote, but…read moreafter meeting him, I was so impressed by his demeanor and competitive pricing that I expanded the job. He ended up installing a new hose bib, fixing a second one that was botched by a previous handyman (lesson learned!), and installing a leak detector, among other tasks. He arrived on time and finished everything in a single day. When I noticed a small area of exterior caulking was missed, he was back the very next morning to handle it, super responsive. The best part? He was incredibly patient during my SoCal Water$mart rebate process. The application was difficult and required multiple receipt revisions; Jack responded to every text and email immediately with exactly what I needed. Jack is the rare plumber who is still there for you even after he's been paid. I'll definitely be hiring him again!

    I came home from a long trip and realized that there was a leak under my kitchen sink and nobody at…read morehome had noticed it while I was gone. My neighbor Steve gave me the information for Jack's Plumbing and Heating. He said that Jack is a pro at what he does and he's used him for years. Called Jack and he tolled me that he could fit me in within the next few hours. He came in at the time he confirmed, assessed the situation and replaced my very old garbage disposal which was leaking. He was very pleasant, professional, knowledgeable and quick. I will be holding on to his information and will contact him when I need a plumber again. I wasn't overcharged and was given the paperwork which included the four year warranty. If you need a plumber who is knowledgeable and reliable, Jack's your guy! You won't be disappointed.

    Plotke Plumbing & Heating - plumbing - Updated July 2026

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