1. Plug It In Solar

    1. Plug It In Solar

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    Van Nuys, CA

    Plug It In Solar

    4.8 (55 reviews)
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    Eric A.

    First I would be leery of any company on solar that has a lot of reviews and they're all or mostly 5-star. No company is without problematic cases, and apparently I'm going to be the first for this one. What a shame, because this was easily rectifiable...I gave them more chances than they deserved. I first contacted them on June 3, 2020 for an estimate, that's 79 days ago from the time I'm writing this review. Because we've been screwed so many times by bad and incompetent contractors, I choose to get everything in writing, so I do all my correspondence with a company by email. Until now, I've never had a problem with a company complying with that. If a company really wants the business, they should do what it takes to secure a customer. If that means taking the time to type out and answer all of the customer's questions, that's what they should do....not whimper about having to spend the time. 8 days after asking for the estimate, Aurora Parssinen, head of operations, still had not replied, so I wrote again (my 3rd contact). She then asks me for a copy of my utility bill, something she should have asked for the week prior when I first wrote in. Sending in the utility bill is commonplace. I sent the bill (contact #4). Over a week later, still no response so I touch base (contact #5). No response from Aurora for another six days after that. She finally sends me an estimate, but it's solely based on my utility bill and looking at my roof from a satellite image online. They did NOT come out and look at my roof or measure it. I write back with 4 questions. (contact #6) She does answer them the next day, but I'm concerned that they haven't actually looked at the roof (and it is an odd roof as our house has had many additions). I suggest they come out and look at the roof (contact #7). No word back for 10 days and then I FINALLY hear from a Lauren M. Christy, production manager who says they can send someone the next day. I write back to confirm (contact #8). 2 days later they send the revised estimate, which isn't all that different than the first one. What's concerning about this, is this estimate still doesn't reflect the questions I brought up to them previously, or options that other solar companies have said they can do. There are areas of the roof that space-wise could accommodate more solar panels that they're not utilizing. So I write back with more questions. Now most people would be appreciative that a customer takes the time to write out the questions so that they don't have to formulate answers on the spot, and can take a reasonable amount of time to consider them and reply. Not PlugItIn Solar...keep reading. I hear nothing back for 2 weeks, so I write in again to find out what's going on (contact #9). 3 more days later, I get an email from Leeron (Lee) Dagan, Director of Sales and Operations. He does take the time to answer my questions briefly, and ends the email with "Let me know if you have any more questions." Well, I do! I also feel he hasn't accurately responded to my questions about "reverse tilt" panels, so I send a bunch of photos to illustrate what I mean. It took me a while to find all the photos and write it out, but I wanted to make sure he understood what I was getting at. Then, no reply for nearly a month. So I write in again (contact #10), wondering why I'm even giving this company so many chances to get this job. Lee writes back within an hour with "Sorry, it's been absolutely nuts its [sic] been hard for me to get back by email. When would be a good time to jump on a call and discuss?" So, here it comes. The used-car-salesman phone call to discuss, which really means he wants to tell me I have no idea what I'm talking about and it can't be done the way I want it...he has no intention of taking the time to research what I'm trying to accomplish, so he just wants to talk to me on the phone so there's nothing in writing that he's actually just complaining about having to do his job. I write back and tell him I need to do it in writing (contact #11). He writes back with: "there are too many variables and details over email to discuss." So he can say them, but he can't type them. "I don't have that kind of time working from home with a newborn." Ah....so I'm paying the price for him procreating. Potential customers, know that you come AFTER his childcare needs. "I get 40 emails just from 6:30 am to 12 pm that I have to respond to by 12 pm everyday [sic]." Cue the violins. He expects me to believe that he gets emails at 12 pm that have to be responded to by 12 pm, and yet he didn't respond to mine in a MONTH! Mmhmm....sounds like a load of malarky to me! So, I write back and say "OK, forget it then. If I'm not worth the time and effort, I'll go with another company, and write this up in my Yelp review." (Contact #12) More in attached photos. Also, none of the people I dealt with are listed as employees on the Contractor's State License Board website.

    Tammy D.

    Thank you Lee and team! Working with plug it in solar was an absolute pleasure from start to finish. Lee and his team build the perfect system for our home which included upgrading our panel, guided us through the entire process, and answered any question or concern we had promptly. The installation team was professional, kind, and most importantly they were respectful of my property. When the plug it in solar team left for the day the areas where they worked were as clean as they were when they got there. The communication was excellent and our project was completed on time as promised and we are happy with the amount our system is generating (we love that we can see this all in real time on the app) If you are considering solar companies I highly recommend Plug it in Solar!

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    10 years ago

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    Leeron D.

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    10 years ago

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    11 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    9 years ago

    The advisor was on time and very thorough. He gave excellent advise after carefully inspecting our home energy needs and costs.

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    10 years ago

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    8 years ago

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    15 years ago

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    9 years ago

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    10 years ago

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    Leeron D.

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    10 years ago

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    10 years ago

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    15 years ago

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    Page 2 of 2

    Ask the Community - Plug It In Solar

    Review Highlights - Plug It In Solar

    After calling several other places Lee from Plug It In Solar was able to make an appointment for next day inspection.

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    I hired AWS Solar to install solar panels on my home In May 2026. They completed the job a few…read moreweeks later. They did a very good jod. I am pleased. However, upon completeing the job, the project manager Tim Broughton called me, helped me log on to the Enphase app so that I could monitor the panels. After I confirmed that I was logged in, I was told that I was up and running And they were done. I was happy thinking I was now running on the sun. Wrong. So very wrong. I received my electric bill and astonished to see the electric portion was over $800.00. I called the power company and was told that the $130.00 application fee had not been paid. I notified Mr. Broughton and he immediatley saw that the bill for the application fee was paid and apologized for the error. Now the fun begins. I called the power company and asked when they would be out to install the proper meter for solar panels. I was informed that no application for a meter to be installed was on file and that I had to submit an application for interconnection. Hmm? No one mentioned anything to me about completing and application or that I had to contact the power company. I completed the PTO (Permission to Operate) form and based on the questions being asked and the information I needed to provide leads me to believe the Solar company was responsible for completing this form and sending the required fee. Ok. Lets not look to for someone to blame, lets just get the proper meter installed. I completed the PTO and submitted it. The power company came out a couple of weeks later and installed the a new meter. Onlyit was not a meter for solar panels. They installed the same new meter but it was the same meter as the meter I already had. I asked them why they didn't put on a solar meter and I was told that I needed to submit a PTO for a SOLAR METER, which is different. And by the way, they have a special person that installs solar meters and a special person to install regular meters. This seemed rather stupid to me. I ask the power comapany rep for the contact info for the solar department and he told he didn't know. I won't name the power company. LADwp. The one good thing the DWP rep did upon arriving to his office was to send an email to contact the proper department at the power company. I assumed he would have just gone about his business and let me flounder. I started on the second application which asked for job site photos. This was to me another indication that the solar installer was suppose to complete this form because Joe Citizen would not know what photos they were required. I did observe that periodically, the workers would take photos, but none were ever sent to me. Now I'm in the middle of August 2026 with fingers, legs, arms, eyes and anything else, maybe the dogs and cats, crossed hoping that this time I will get a meter. The bottom line is I would still recommend AWS SOLAR to anyone, but I'd have to caution them to make sure they get you connected and ALL fees are paid. Because I was dealing with the City of LA and being constantly sent to voice mail and waiting for call backs, this experience was horrendous.

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    Plug It In Solar - solarinstallation - Updated September 2026

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