First and foremost i do want to say they are responsive. They gave me a bid and information without…read moreseeing my bathroom. They were able to get me on their schedule fairly quickly. Because they did not come see or even ask for pictures of what needed to be replaced when they got over to my home. They left and spent an hour getting parts. Waste of my time. When the kid came back he flooded my basement and garage while replacing the pipes he wanted to and while I understand that stuff happens not telling me about it and leaving me to find it after he left is a little nice. However when I walked into my bathroom it looked like he left a train wreck all over and in my tub. Now my tub drain is slower than normal to drain. Had him work on an outside faucet too and he spread all the power tools with water. For the amount that they charged I would have expected better clean up and communication, but no way. Once he decided he needed to go he left in a hurry no let me show you what I did or do you have any questions. I had to pull information out of him. I had another faucet that needed work done but he said he had to leave and couldn't do it. I get that we all have busy lives and I would have understood had I not mentioned everything I needed to start with. Save your money and go somewhere else. It's not worth getting your house dirtier than it was to start with and flooded without your knowledge. I tend to let workers in my home do their jobs and not bother them much so I guess that I should have kept a closer eye on what he was doing so I would have known about the flood sooner than later.

I was so happy to finally find these guys when I bought my house! They always do great work for…read moreaffordable prices. Jake, Rowdy and the others have all been great. I have a large project coming up in the near future (tankless water heater, back flow preventer, whole house leak detector and moving a toilet. I'll definitely be using them for this. Last time I had them for multiple projects at the same time, they even gave me a discount!

So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!

Called a couple of times. First time was a sump pump installation, which made sense because our…read moresump was old. Quick service and excellent product with solid installation. The other problem is a drain problem and a possible venting issue. Quick service, excellent assessment with possible solutions, and the decision to implement a temporary stop-gap solution to address something in general kept us from spending so much money and allows us to find out the actual problem in the meantime. We appreciate this help so much and know we have found people who will help us.

Long ago in a kingdom far away there was a master plumber and his... faithful sidekick? Young ward?…read moreWizard apprentice? Mario and Luigi? There we go. Anyway the plumbers in the Royal Tee kingdom know their stuff. They're fast and efficient, knowledgeable and (the best part) affordable. (But also just 'nice' which usually the thing that wins me over into leaving reviews.) Keep up the good work RTP! This gold star is for you!

-- July 2024 Update -- When our indoor unit would not kick…read moreon, I went outside to see that the compressor was cycling. The inside unit had a code displayed clearly. I called Buckners to have them come take a peek, and service the unit (which was ~1.5yr old). They sent a new technician who did not understand the issue. They first thought the unit was low on refrigerant. They then overcharged the unit. They called to the office for a second opinion. They told me that the TXV was sized/not opening. I once again asked about the code on the front. They did not take a look at the code, which the definition is printed clearly on the inside of the furnace panel. They wasted four hours of my time, sent the new guy (with no support), overcharged my system, and recommended a repair which I did not need. I then received an email with a $619 dollar estimate for the labor (as parts were covered under the manufacturer's warranty). But don't worry, there's a cheaper member price! They have an offered "membership" you can pay for monthly to allow you a discounted cost on a repair you didn't even require. I asked why the price was so high, becuase it was a 1-2 hour repair, and they said they always estimate high in the case that it takes too long, we would not pay more. Ultimately that behavior only serves the business. I got a second opinion from a commercial HVAC tech, and he instantly looked at the code, connected a module to read the blower motor status, and recommended a repair. The total time to repair was around one hour. Ultimately, Buckners was a pretty good company early on, but after they were bought things seem much worse: - Scammy practices having a "member" price ... Labor price is inflated to push you toward a monthly subscription - Unexperienced technicians deployed without someone to back them up (this is really Buckner's fault, not the new guy) - Overcharging for simple repairs - Almost caused damage to my condenser compressor due to over pressurization - Wasted my time, and I ultimately was in a state of disrepair longer due to their incompetence The ONLY reason I post these experiences is to warn others who may not be aware of what's happening and have no idea how modern HVAC systems work. Good luck Buckners, I will NEVER call you again for a third chance.

In July, I called Buckners to come out and take a look at a furnace because I thought it smelled…read moreodd. The furnace is old and has a pilot light. The technician briefly shined his light at the furnace, without taking the front cover off, and declared that the furnace was too old to look at. He would not even attempt to diagnose, and instead said I needed a new furnace. Even though he refused to actually look at the furnace and diagnose it, he still charged me the $109 callout fee. I had told their office when I called to make the appointment that the furnace was old. They could've told me at that point that they do not work on old furnaces, but did not. Instead, they charged me over $100 for doing nothing. If your furnace is older, beware that they may do the same to you. Also, as an FYI, I called a different company who came out, took the front off, cleaned it up a bit, tested for CO, told me it was working just fine despite the age, and that the smell was just related to the pilot light and was no big deal.

Shot me the service fee upfront. Technician was very professional. Did a great job! Highly…read morerecommended! Will go to them first next time!

I give this business 0 stars! I purchased my tankless hot water heater and had them install it so…read morethat it would be installed correctly and be under warranty. They say they guarantee their work, but this is NOT true! Their worker broke the drain valve when he installed the heater. My basement utility room flooded all over my furnace, etc. When I asked the owner to please purchase a new drain valve and install it for free since the installer broke it, he said that it was not his problem. He said that his installer did it, not him and he no longer worked at the business. He refused to do the replacement, plus I realized later the extreme price gouging he does! Since the, I have had wokers downstairs who saw the job that had been done and said, "let me guess, Schomburg did this work, right? You can always tell it is them, because they do such shoddy work." I wish that I would have known this before. Just giving fair warning to others.

If you're considering Mission Plumbing for a major plumbing project, my advice is simple: don't…read moreexpect communication, scheduling, or project management to be their strong suit. Our project involved replacing deteriorated cast iron drain piping beneath our kitchen and basement. The plumbing work appears to have been completed correctly, but getting there was one of the most frustrating contractor experiences we've had. The problems started on day one. I took a day off work because our project was scheduled to begin that morning. Instead, we were told the necessary equipment wasn't available, so the work had to be postponed. While disappointing, I understood that things happen and agreed to reschedule. Unfortunately, that set the tone for the rest of the project. Appointments were repeatedly delayed or rescheduled. Crews arrived hours after their scheduled arrival window without anyone calling to let us know. Several times we had to contact Mission ourselves just to find out if anyone was actually coming. We received different explanations from different people, and there never seemed to be clear communication between the office, management, and the field crews. The estimate created another major source of frustration. The original proposal left us with a different understanding of what work would actually be performed. Once excavation began, additional problems were discovered, and we completely understood that additional work and additional cost might be necessary. That wasn't our concern. Our concern was that the revised estimate was so vague that we still couldn't get a clear explanation of exactly what work we were paying for. When you're approving thousands of dollars in additional work, the scope should be clearly documented and easy to understand. Throughout the project, it felt like we were managing the job instead of the company. My husband and I found ourselves coordinating between the office, management, and the field crew just to understand the schedule, clarify the scope of work, and keep the project moving. That should never be the customer's responsibility. The repeated scheduling issues also caused significant disruption to our daily lives. We repeatedly adjusted our schedules and prepared our home for crews that either arrived hours late or didn't arrive when expected. The uncertainty made an already stressful plumbing project much more frustrating than it needed to be. To the company's credit, management eventually became involved, apologized for the experience, and made a significant adjustment to our final bill after determining that part of the originally proposed work was no longer necessary. We appreciated that because it was the right thing to do. I also want to point out that every employee who came to our home was courteous and respectful. My criticism is not directed at the technicians themselves. It is directed at the company's communication, scheduling, estimating process, and project management. No customer should have to repeatedly call to find out where the crew is, receive conflicting information from different employees, or involve multiple people just to get a project completed. The plumbing work appears to have been completed correctly, and the efforts made at the end of the project to resolve our concerns are the reason this is a three-star review instead of two. Mission Plumbing has good employees. The company simply needs better communication, better scheduling, clearer estimates, and better coordination. If those areas improve, I believe the overall customer experience would improve dramatically.

Mission installed my Trane System in 2021. First service call was today (Jul 2026). Tech showed…read moreup diagnosed the problem and fixed it and was on his way in 45 minutes.....I understand they are no longer locally owned but so far, my experience has been above average.

He was very knowledgeable, personable and was able to come on a Saturday to replace our broken…read morewater heater. The price was about what we expected. We liked them so much, we already scheduled them for another plumbing project.

Weeks earlier, I'd had one less-than ideal experience with a different plumber based in Olathe, and…read morebecause I have a very small budget for home improvements, I shopped around extensively in the K.C. area to find an experienced licensed plumber I could rely upon to install a replacement utility sink and replace my tub faucet. Alfonso showed up right on time with his helper, and they knocked out my needs-done list in under 3 hours. Not dirt cheap, but having already gotten other free estimates nearly double his, I was very pleased to get both needs done in one visit at a price I could afford. They also did a very good cleanup, so I didn't have to.

5 stars Excellent plumbing service, quiet, clean, efficient, thorough, reliable and responsive.read more

I had Ace's Drain Cleaning Plus come out to take care of two clogged drains - a basement floor…read moredrain and a bathtub. Ace himself showed up and spent about 2 hours taking care of my issues. He made a fair quote, stuck to it, took his time to determine the true cause and walked me through every step. Ace not only was pleasant to spend a couple of hours shadowing but encouraged me to watch and gave me tips for future problem prevention. He told me horror stories of how other companies could use their knowledge against unsuspecting home-owners for unscrupulous gain. Very refreshing to have a genuinely nice person that I could feel secure in trusting and was very affordable. I will be calling Ace for all future plumbing needs.