HIRING PMP = SEWAGE POOLING in our prking lot for MONTHS UNNOTICED BY PMP; RUN FROM PMP PITCH YOU'RE OVER PAYING. VERY DISAPPOINTED; I'm on the board w/a bus legal background. I care about people why I post this. Dealing w/owner Brad Watson - whose JEKYL & HYDE personality emerged after contract signing is daunting; he's a MARKETER; not R/E; his MAIN CONCERN is "managing" what the Board votes on by controlling the board agenda-if it's not on the agenda, it doesn't get voted on/his VENDORS won't get approved & he won't get a fee from the payment. Our REAL ESTATE LOOKS TERRIBLE NOW. SAY NO/PASS ON PROPERTY MANAGEMENT PROFESSIONALS LLC (PMP) also known as PMP Management pmprollc.com @bradwatson6 prollc. PMP Valencia PMP Management (661) 295-4900. If you like pretty speeches & "stories" & having Brad market his next vendor in executive, then sign; you'll regret it as we do. If u don't agree with what seems his endless CONTRACT STEERING, you'll be up against an angry RED-FACED Watson & his ego, or the target of an email from him targeting you of some blatant wrongdoing to the board to get you voted off. He calls himself "DRHOA." A joke - he's neither a "dr" or an "atty" (yet he loves to boast his "advice" is as good as an attys-not good when it comes to your real estate); he's non-professional, threatens parties, doesn't seem to like board members that dare "question" his non-atty / non-doctor "expertise." (He even involves himself in PROMOTING homeowners to the board to fill vacant board seats; the suggestions are always weak personality types who'd never stand a chance in executive going up against - for what seems to be a main target: the i) "management" of the Board Agenda. Without it, PMP's/Brad's preferences can't become "law" unless it gets on the Agenda first and is voted on. Call me paranoid, it seems to be a pattern. Once the minutes are signed next meeting (usually under 30 seconds, no questions asked), the "manager" - in our case PMP/Brad - is golden/off the hook for any liability by the volunteer unsuspecting board members. Realize under the law, the "manager" has NO fiduciary duty to the homeowners - ONLY the board. Have a problem at the property? You'll hear "Check w/the board, they voted _____ in!" Or some other well-worded baloney. YOU WERE WARNED. LOL seems Brad's MARKETING again: multiple 5 star "great!" reviews from boardmembers. Really?? Guess what - YOUR REP HAS BEEN OUT OF THE BAG FOR YEARS. Boards TALK even w/your threats of a libel lawsuit. But if you like WORDY TALL TALES & FAIRY TALES ...you hit GROUND ZERO. TO "DRHOA" - Spare me your glitzy dazzling lip service. We're losing money on our RE. I'll pass on calling your "co." I know from you directly Mr. Watson first hand. Your "co" ignores director/homeowner requests, will not schedule owners w/fire sprinkler vendorsI,etc. (that duty falls to the owners - we are to have our property "available" the day of/w. threats of a fine - really?; this won't come up in contract negotiations until after you sign), you and your staff refuse my document requests as a director, you/your staff brazenly ignore idr ADR requests which under the law you/your staff are not to ignore putting that burden on homeowners (is that an abuse of power?), you have personally handled many "brilliant presentations" in executive for your latest affiliate you push/direct us to sign up (your #1 priority it seems), you have shouted at me / seemed to even threaten me in a closed executive session when I "questioned" you, your co. won't perform monthly/weekly walk-throughs/is never around to "manage" a project when something is happening at the property, the owners/directors are unhappy with your style of not really answering the simplest of questions, and never being responsible for any problems be it lack of compliance with annual fire sprinkler testing, elevators - strangely, it is usually a homeowner/director's fault. I could go on for quite a bit. Our property looks like a messy apt. structure now; expect zero lack of CC&R enforcement on obvious stuff like keeping common area hallways clear of trash left in front of doorways, boxes, ridiculous stuff like that, that will continue for months. We will get rid of your Co; can't wait to go to meeting w/o a knot in my stomach worried you might come. You claim to be a property manager? You are anything but that. You seem like a "professional" marketer to get contracts signed in an unregulated industry. Aren't we lucky? How about perform as promised?? Right. Can't wait to sell - thanks for the needed "education" "DRHOA" on the ease at which the association structure can be so easily worked around. SAY NO TO PMP. CA HOA OWNERS/BOARD MEMBERS need more federal protections from seemingly ROGUE OWNERS / "companies" in an UN-REGULATED INDUSTRY where HOAs are treated like CASH when it comes to actions taken in the CLOSED EXECUTIVE SESSION. read more

The team for PMP Management is fantastic! I just recently moved into out home we purchase. my wife and I was so excited to share the new home with our kids. The kids was very excited for us, we toured them around the house and the neighborhood. One of the perks for living at skyline starling you can reserve the clubhouse. The clubhouse had a pool, Gym and a venue that the kids really liked. My grandson was turning 1 in 3 weeks, my son and daughter in law asked if we would be able to reserve the clubhouse. I looked into it but found out that you had to to be registered in the system. Since we just recently closed on our home it would take at least 2 months before we would be able to rent the clubhouse. I didn't want to disappoint my kids and this would be a special day for our grandson. I reached out to PMP Management and explained the situation. I spoke with Billy and he guided us to what we needed to do. We checked on the date we wanted low and behold that was the only weekend day that was available all weekends in July were already booked. We quickly provided the documents and paid the fee and deposit to reserve the place. A few days before my Grandson's event I received an email. The email have me instructions to pick up the venue key. I contacted Cathy who was in charge of the venue. I wanted to pick up the keys but she had meetings so she was kind enough to drop the key off at my home. Now that's going above and beyond! Unfortunately I stepped out due to an emergency at one of my businesses just 10 minutes before Cathy arrived. I saw her on my ring camera and her body language showed how disappointed she was that I wasn't home like I told her. I really wanted to meet her in person to thank her for bringing the keys to my home. I had an opportunity to log into a zoom hoa meeting with the team of PMP and the board. I felt they genuinely care about the community and what action to improve the community. During my grandson's event I have had many compliments and inquiry from friends and relatives regarding the management and the community. I wouldn't be surprised if friends and relatives moved in. I can't say enough about PMP and the community. Ariel H read more

1 photo Dear Mr. Watson: 8/23/2019 We have been owners of one of the VEO flats since it was built. The litter problem in all of the parking lots is disgusting. I have contacted every manager ( Ms. Wright. Mr. Wilder, Ms. Joseph, and Mr. Allen) that has worked for this complex concerning the appalling maintenance problem. The cleaning crew obviously does not work early enough in the morning to clean the debris that is under the cars at night when the lots are almost clear of vehicles. The weekends, Friday, Saturday, and Sunday are the trashiest days. On the two days that they work, the lots are clean, but on all the other days, the lots are full of garbage. You must understand, sir, that rodents will begin to appear because most of the trash is food. I have seen full containers of ice cream shakes, dinners, and desserts in those lots for, at least, two days before they were removed. The appearance of the complex has been greatly impacted by the litter problem. My HOA fee is over $400.00 monthly. Therefore, the grounds of this building should be clean every day. I have enclosed in this email a few messages and photos that I sent to PMP Management. Many more of them were deleted. The photos were taken on days that the crew does not clean the lots. It seems that the businesses in the complex refuse to address the issue. Ms. Wright has contacted them about the problem on more than one occasion. Whenever I contact the HOA, we are referred to your business. Please fix this problem! This is the letter the I forwarded to Brad Watson, the CEO of PMP Management, at least ten times. He never responded to it, and the VEO Complex is still trashy because it is not cleaned enough days of the week. It needs daily cleaning because of the fast-food businesses that are part of the housing group. As a condominium owner, I may urge my HOA to fire this company. Photo of PMP Management - Valencia, CA, United States. I have not noticed much improvement yet! read more

I have unquestionably experienced immense disappointment with PMP Management. They oversee a property in the Arts District of Los Angeles, California, and our manager, Ashley, consistently fails to respond to crucial, time-sensitive emails. Even when these emails are followed up after a 24-hour period with reminders regarding matters of urgency, such as building water shut-offs, she neglects to take prompt action. While I've served on the board, it has become evident that there are certain issues PMP should address without necessitating board involvement. However, Ashley often uses this as an excuse to avoid responsibility. Additionally, our board has been operating with an incomplete quorum, despite the presence of individuals willing to fill the vacant seats. Ashley has shown no initiative in ensuring that all board positions are filled. It is of paramount importance that a management company not only manages property but also guides the board in adhering to California laws at all times. During our last attempt to establish a new board, quorum issues arose due to an error on the part of the Elect to Inspect, who failed to check his P.O. Box for ballots before the meeting. This error led to a meeting postponement, further delayed by Ashley's availability, pushing our election back by two weeks. Presently, only one person occupies a board seat, unable to make decisions due to the absence of a quorum, and yet there is no sense of urgency from Ashley. Collectively, numerous members share my profound dissatisfaction with PMP's services. We reached out to Brad months ago with no response, and as a result, our building's situation has continued to deteriorate. I have more experiences to share and would be happy to do so if others resonate with the frustration I feel towards their services. read more

Our senior community recently hired a new management company, PMP; as anticipated, with this step has come changes.  One of my concerns was whether PMP would offer some of our current employees the opportunity to join their team.  The first person that came to mind was Lisa McLeod, our Community Center Manager. Lisa is a special part of our community; she has a very pleasant personality and exhibits professionalism and love for her job.  As a 20-year resident, I have had the opportunity to watch Lisa grow, starting as a staff member with varied duties and challenges, and working her way up to the position of Community Center Manager.  Among her credits, she has contributed to the growth of our community by assisting in establishing clubs, groups and classes for the residents. In addition to her regular duties, many times she has stepped in at a moment's notice to teach exercise classes (pool and gym), call Bingo or help with other activities so that the enjoyment of the residents would not be interrupted due to teachers'/leaders' absence. I could not imagine our community without Lisa.  I firmly believe PMP made the right choice in keeping Lisa and several other employees.  Our residents are pleased with this action as well. read more

As a homeowner who owns properties in two separate HOAs managed by PMP, one in Playa vista and one downtown, I can honestly say they are the best management company I have ever interacted with. And it's not just their managers (we have a different PMP manager at each HOA we own in), it's their office staff too. When I call in to report an issue, it is usually addressed by the customer service person I speak with, and typically within few days. They are always friendly and genuinely act like they want to help. I recently had an issue with one of my upstairs neighbors (shower leak) and not only was the manager responsive (it was on a Tuesday night), but she got the President of PMP involved, who was able to help direct me on how to address the issue, potentially saving me from significant damage to my bathroom. I have owned several properties in several HOAs managed by other management companies and usually you cannot even get someone to pick up phone or to return your voicemail/e-mail. That has never been an issue for me with PMP. I am always able to reach someone, and the fact that the person on the other end of the phone is helpful and cares is very rare! Really great property management company! read more

I've enjoyed working with Greyson Loveland numerous times during the month of January. Jason often works at the front desk or the athletic desk at the Sunriver Community Center. Whenever I need his help, he's always offers prompt, personal service. Many times I've been able to get a swimming pool reservation because of Greyson's help. When Greyson works at either "help" desk at Sunriver, things can get rather hectic. Two or Three people want help at the same time. As if that were not enough, the phone rings. There's another request for help. Greyson always remains calm recognizes everybody. He correctly prioritizes the order in which he'll respond to the numerous requests. Everybody is recognized. Everybody knows they will get help as soon as possible. He does this very, very well. When we examine how well PMP is viewed by Sunriver residents, most people's interactions with PMP is at the front desk or athletic desk. PMP is very fortunate to have Greyson. He's courteous, upbeat, and efficient. PMP could not have a better person to handle questions and requests at the Sunriver Community Center. With kindest regards, Ron Smith read more

PMP is our new management company for the past six months. The Board and the homeowners are very pleased with the following: return of calls, expediency in correcting issues/problems, knowledge of staff, professional demeanor of staff and owner, efficient Board meetings, management of items to be fixed/repaired, comprehensive/organized financial reports, weekly property walks, comprehesive/meaningful monthly HOA newsletters, weekly computer tracking of needed things to do/upgrades requested etc., and most importantly - the owner's mission to be transparent and visible in the property management with hands-on knowledge and monitoring of tasks and vendor efficency. If you want a property managent company who demonstrates honesty and care for your property, go out and find out how to hire PMP right away. Our condo association is so much healthier since their guidance and leadership have taken care of our past and present needs and have led our Board to consensus and clear collaboration and have positively addressed many homeowner concerns. We feel thankful that they are an integral part of our condo community. read more

2 Years In and very happy with the management. It's not uncommon for associations such as this to be labeled as heartless or lacking in "the human touch". The automated response and quoting of guidelines and regulations doesn't help, of course, but such is not the case with PMP. While I have had notices about potential HOA violations - the standard stuff I needed to address anyway (paint chipping on my front trim for example) - they haven't been unfair or even out of the blue. On the contrary, it just prompted me to get off my butt and fix it sooner rather than later. What I didn't expect is the level of care and support I received on the few occasions when I needed to call in and discuss something further. This is where Kristen Hicks comes in. Not only has Kristen been immediately responsive, helpful, and courteous, but she was empathetic, kind and provided a human touch that companies such as this frequently lack. I hope they keep this level of support for its communities. It's refreshing and reinforces my choice in moving into this neighborhood. Thank you! read more

Though PMP Management's time was short with the property I currently reside in, they were extremely helpful. The representatives sent to the HOA meetings were kind, respectful and courteous. They were willing to listen to each homeowners complaint and noted them down. Most of the issues left over by the previous management company were resolved within these past four months. It is sad to see them go and wish them the best in the future properties they manage. On a personal note: They were quick to resolve a billing mix up and Marti Mello was extremely helpful throughout the whole process. She was very patient, professional, customer friendly, and responsive towards all e-mails sent to her. Were other online representatives have failed she went above and beyond to provide excellent customer service. This is something very hard to find in online customer service from property management companies. I cannot honestly thank Marti Mello enough for the excellent customer service experience, and wish her and PMP the best in this new year and years to come. read more

Incompetent management, will have to file a lawsuit over a remedial repair. The unit below me reported a leak, the "manager" decided to take it upon himself to diagnose the issue and came up with his own diagnosis. After I sent a plumber out they see nothing is wrong. Manager then called me 5 separate instances to keep telling me their is a leak. Then he resorted to giving my private information out to the unit below to contact me directly (which is illegal). They even punched a hole in my wall to inspect pipes and never repaired it. The manager Mark Jonson completely ignored repair requests and the reimbursement request. I then resort to exploration of the unit below to find a leak in the main drain line. This is the HOA responsibility, the general manager ignores it. So basically I worked for the incompetent managers and found the leak for them. They ignore requests for reimbursement. I will take pleasure filing a lawsuit for this it's all documented by email thankfully. See you in court for absolutely no reason. What a joke of a company. read more

Wow! I am surprised by the 1 star reviews. I have always had great experiences as a homeowner whose HOA is managed by PMP. In reading the other reviews it seems that many homeowners may not understand the difference between the management company and the Board or other HOA vendors. This used to be confusing to me too, until I volunteered as an HOA committee member and learned what the management company's role is. I always thought, for instance, that the HOA landscaper and pool vendors were hired by management, but they are actually hired directly by the HOA Board. They don't work for the management company but rather the HOA directly. In reading some of these reviews it seems people are confused. I think PMP's team is amazing, and this is coming from someone who is not only a homeowner in one of their communities, but a committee volunteer who has had the opportunity to work closely with their team. I have lived in communities managed by other companies and I think PMP is by far the best! read more

I serve as the communications committee Chair for a ~600 unit luxury community, Three Sixty at South Bay. In my 5+ years of volunteering for the community, I've had interactions with several property management organizations. The best--by far--has been PMP Management, and it's largely due to the excellent skills of their on-site manager, Joy Wei. Joy is a highly skilled PM, able to provide great customer service and triage the constant fire-drills that can occur in a large-size community such as ours. I've had the pleasure of interfacing with Joy both as a resident as well as in my capacity as a communications liaison. Bottom line: if I ask Joy to take care of it, it'll be done well. My experience with PMP has exceeded every expectation. My only reservation in writing this endorsement is that they'll let Joy go manage something bigger! :) Congrats, Brad, on building an excellent PM company. Sincerely, Virgil read more

Tara, the Brio Lifestyle Director is awesome. Since she took the position over a couple of years ago, we have had more activities, clubs and events unlike previous years. Tara is hard working yet always comes across as calm, like nothing fazes her. She is brilliant with decorating and set up and always manages to find space for everyone at a big event like Christmas Dinner. Tara brings in good performers and fun ideas, such as a poolside popsicle night with a band. She sets up monthly art events and speakers. She is busy behind the scenes putting out a weekly email notification of upcoming activities/events plus develops the monthly calendar along with attractively setting up the 2 large bulletin boards each month with what's happening at Brio. There is no way anyone can miss events because of not being informed. She puts it out there! I hope Tara never gets tired of us as she's a gem we don't want to lose. read more

PMP manages my community and I have been pleased with their services. Their employees are friendly and helpful, and when there are issues, they follow through to make sure they are addressed. I think some homeowners don't understand that the HOA board must approve the majority of community repairs/improvements, so they blame management when issues are not addressed right away. I attend our board meetings, so I likely have a better understanding of PMP's role. At our last meeting owners were upset that the elevator had been down for several days, but the repair required a new circuit board, and only the board of directors could approve a bid that expensive, yet owners were upset with the manager, as if she broke the elevator or was intentionally not repairing it! I think they are excellent. It is not an easy job, but they work hard and are very pleasant to work with. read more

Here in Utah, at Sun River Saint George Community Association, we've had PMP under Bill Dix, as manager, for only a few months, but he's made a difference in leadership at the Community level and with individual homeowners, all to PMP's credit in customer service. No issue is too small. In our echeck payment, an inadvertent error occurred entering the checking account number. We thought it was PMP's bank's fault - our computer had a 'memory' of repeated numbers which had always worked before on PMP's portal. Well, it didn't for a checking account. The computer doesn't make the entry for that number, we did. Bill cut through the confusion. He courteously showed how it was our entry error, graciously waiving the penalty. Kudos! for PMP and Bill Dix in dealing with the smallest issues, an indication for the larger ones from this is gratifying. read more

I would like to extend my sincere appreciation to Diana Arias for her outstanding work and exceptional dedication. We were under a very tight deadline to close on the sale of our condo and faced a serious hurdle due to a delay in obtaining the required HOA certification. Diana went above and beyond to ensure the process was expedited and completed in time. Her professionalism, calm demeanor, and courtesy stood out--especially when dealing with a loan officer who was both rude and disrespectful. She handled the situation with grace and effectiveness, helping us meet critical contingency requirements. Thanks to Diana's efforts, we should be able to close on time--something that would not have been possible without her commitment and support. Thank you, Diana, for a job extremely well done. Your work made a real difference. read more

I really love working with PMP's team in LA (Playa Vista). PMP has managed my building for about 5 years and we have had a few different managers, but they have all been great! Brad Watson (owner) and Gregg (President - I think?) are great too! So helpful and friendly! We were with Seabreeze Management before and they were terrible. It was nearly impossible to reach anyone and they never visited the building. I see PMP at the community regularly and they are always friendly and helpful. Several of our neighboring buildings have PMP too, and for the most part everyone I speak with is happy with their service (there are always those few complainers, but that is with any building). The employees really make all the difference, and PMP has great employees! Over the past 5 years they have earned my 5 star rating! read more

I am a long-time resident of a large condo community in Laguna Hills, California and our Board of Directors recently chose to hire PMP as our property managers. The onsite PMP team members I've spoken with are very responsive to any and all of my concerns as a resident/homeowner. They quickly reply to my e-mails and they are always willing to converse with me in person or on the phone about community issues that affect my personally. In addition, they volunteer to write work orders as needed to solve problems that I've brought to their attention. Considering the efficiency and courtesy I've noticed on the part of PMP onsite team members, I feel hopeful that many of our long-standing community problems are going to be resolved, sooner rather than later. read more