Fast, friendly, and quality service! It is a family owned business with a lot of experience. Would…read moredefinitely recommend.

Really honest people, I used the mobile service for a driver window repair. Great communication as…read morewell.

Great low price compared to other quotes. It's an OUT THE DOOR price as well. (Obviously still a…read morefew hundred dollars or more, I'll say less than 500 for my 2020 Honda accord.) Done within less than an hour for a windshield replacement.

If you have a C7 corvette I suggest you take it elsewhere. Had my windshield replaced and can tell…read morethey aren't well experienced with the car. A-pillar trim placed back on incorrectly, missing screws from the trim (I had to buy replacements), and a piece of trim from the cowl area wasn't installed they just left it completely loose in the engine bay. Overall, wouldn't recommend.

Got appointment same day and repair completed less than 30 min. Price was very fair. I thought it…read morewas going to need windshield replacement.

Had to get my entire windshield replaced for my BMW. They ordered the windshield, had it at the…read moreshop within the week, then replaced it & calibrated it under an hour. The business owners are extremely nice, communicative, & transparent. I would definitely come here again since they made the whole insurance claim process super simple.

Service requested is needing a new windshield for my Toyota. Went thru the new vehicle warranty for…read morethe windshield. I keep coming back to these folks because they provide consistently excellent service each and everytime!! This is not my first nor second time coming here for my other vehicles. The service was done correctly because no leaks, no error codes since my windshield needed calibration for all the security features that came with the vehicle. Even gave me a certificate that it was done correctly! Value, I paid nothing out of pocket due to the new vehicle warranty. Drop off was painless and hassle-free. Waiting area was fine with areas to remote work. Service was done in less the time originally planned which is great without compromising quality. The front office staff also gives great info that most dealership may or may not tell you about what you paid for. I'll keep coming back to this branch! Great crew!

Worst customer service. Just because you have a Tesla you have to take it to them so I did but they…read morehad the wrong glass and I tried to call them three days prior many times and it's impossible to talk to a human so when I got there they had the wrong glass just like I thought I tried to make me another appointment at a location that could come to my work and they just no-show no email no phone call but the appointment is still showing. I just don't understand how they're still in business or why anyone would ever choose to go to Safelite.. and this is the third time that I've had to use them because Geico seems to think that in California $40 an hour is good enough for a glass replacement. But that's a whole Nother story I could tell you about the time they wrecked all the stripes on my hellcat and had to replace the window three times and then still scratched my paint that they never fixed. Oh, I guess I just told you about it. Why would you ask me to contact you when that is impossible. Online chat? Why wast my time? No phone number ever gets you a human. Hopefully people see this and stop using you. Also for anyone reading this that has Geico, they told me if I click the other button to choose a my own place, more recommendations appear. Yeah, Geico is definitely part of the problem.

UNPROFESSIONAL, never deal any business with this auto repair shop. He will never show on the date…read moreof the appointment. No call back no text nothing..

Awesome deal! Best price for windshield replacement and provides mobile service on top of that!read more

I brought my 2025 car to Hayes for a windshield replacement. A mistake that will end up costing me…read morethousands of dollars. I offer this review as a warning to others, and with no delight at all. Of course my insurance company wanted me to go somewhere else. I should have listened, it couldn't have been worse. I wanted to use someone in the neighborhood, a local business. They had after all assured me they could do the calibration on my cars eyesight system, "done them many times", was what they said. My gut told me after waiting about a week for them to call and tell me the windshield was in that they may not be the right shop. I didn't listen to it, kept calling and finally several days after they told me they would call they actually did. We scheduled a morning drop of so they could get it done by noon. Noon came and went, as did the next day, then the next. Not much communication unless I initiated it, even then text seemed to be the method that worked best. They were having trouble calibrating my eyesight tech, the stuff they assured me they could do. They needed a software update on their system, that was the first delay.. that took a day. Then they still couldn't get it right. Finally, after a couple days they had another group come to try it. No go. They decided maybe the bracket was wrong on the windshield and so they got Subaru to give them another one.. more time.. still, even at that point they couldn't calibrate it correctly. Finally, four days after drop off I get a text telling me they have taken my car to a dealer in Roseville. Not the dealer here that I bought the car from and use regularly. They said the dealer would calibrate it. The problem is, they had done it working so many times the camera was frozen. No longer able to be calibrated it had to be replaced. The dealer they took it to made excuses. Hayes told me it must have been broken. The car was returned to my house at this point, I took it to my dealer who diagnosed what happened. Hayes washed their hands of the whole thing and I spent $2k plus on a new camera. As for the camera being broken, the car has star-link. Every time it needs anything it messages my dealer who texts me. It also alerts me in the car that there is an issue with something. The only time the eyesight system has ever been an issue was during this debacle. It was working fine when they got the car. More BS from Hayes. Although I still encourage support for local business, this is one I would absolutely recommend a hard pass on. Had they been even slightly concerned about what happened I would say just pass if your car has tech in the windshield. The way they walked away from this issue however makes me think that really, anyplace would be a better choice.

Good service, good job on replacing windshield on BMW. Cheaper that SafeLite…read more Did work on time and 20% below other quotes. Good people.

Love taking my vehicles to imperial works to get my windows tinted. They are very professional, and…read moredo the job right the first time. They have three options of tint, and all three are high quality. I have taken four of my vehicles to them so far. Gonna have to schedule a session for my expedition!

I can vividly remember over a year ago looking at my new (to me) car in the garage and saying to my…read morewife, "this car is so beautiful...I think it will be the first car that I will not modify." One year later and my wife is smirking at me as she observes two large boxes (containing carbon fiber pieces for my car) being delivered onto our front porch. After securing the parts, I knew exactly who I would contact for installation services...Imperial Works! If you have read any of my past reviews, you know that I'm fond of their customer service and overall expertise. Since my work schedule was pretty crazy, Jenny made an exception by allowing for me to drop my car off the afternoon prior to the day of my actual appointment (thanks Jenny & team for your flexibility). After Wesley inspected the parts to ensure that everything was complete, I handed over my keys and headed off to work! Late afternoon the next day, I received a text that the installation had been completed and my car was ready to be picked up. As my Lyft driver dropped me off in front of the establishment, I observed my sexy car sitting pretty with her new front lip and side skirts! Before processing payment and handing over my keys, the always personable David, explained to me the process and tools needed to safely secure the parts to the car (a big concern considering how dangerous it would be if a part were to fly off while on the road). To further elaborate on the measures taken to ensure a quality installation, David also explained that they used their own fasteners for the installation; versus using the sometimes mediocre fasteners that are shipped with some car accessories. The attention to detail and customer service is truly what keeps me coming back. Sometime next year (Lord willing) I plan on paying Imperial Works a visit to have my car vinyl wrapped in a color that closely resembles BMW's San Marino Blue (thank you Joe for patiently answering my silly questions pertaining to wraps)!

The company made contact with me and said they will have a tech come by. They instructed me about…read moremy deductible and I was all prepared . These folks are professional and curious. I highly recommend. PS if the tech's name would have been on the invoice i would have put it down. Thank you

Just don't. I made an appointment for the following morning. I called the day of the appointment…read moreto confirm and was told, yes they'd be there between 11 -1. At 1 pm I got a text cancelling my appointment. After 3 Cala to them I learned I was outside their service area. I turned down other companies since I had the appointment with this company. So, if you actually want your car glass repaired, go somewhere else.